The Green Team

Mrsigned up with our service on 3/20/on his home residence and his rental propertyHe was mailed a detailed overview/pre-payment letter on 3/21/I also personally explained the service and price to him on 3/20/on his propertyMrreceived service from us from 3/22/until 8/22/at
which point he told us to discontinue service, which we did immediatelyThe account from that phone call with my office manager was " 08/22/02:PM - - NEW CALL:
call mr to set up appt to meet on lawn to discuss needs and recommendationsHe misunderstood and thought he was getting apps on each lawn, didnt realize it would be for each propertyAt first he told me to cxl the rental and keep service on his property but then said he needs work done and reseeding done first because lawn is in bad shape." After this call I personally contacted Mrimmediately to advise that I would meet him on his property to discuss an issues that he had and that I would offer him a free aeration/seeding service for his misunderstanding at which point Mrtold me he did not wish to meet me or receive the free serviceHowever, at this point he had received four services on each property, one of which on each property was free of charge so he only owed for three applications on each property which is what he said he agreed toAlso we had communications with Mron 11/20/in which the note from my office managers account said "mr was returning a call from -----, but wanted to discuss his bill, adv'd he owes $on his property and $on his rentalhe says he is not happy that no one has contacted him before ------ about seeding his lawn or about his concerns and dissatisfaction with the service so he was only going to send in partial paymentAdv'd that ---- has attempted to call him and that he never mentioned to me prior to today that he was dissatisfied with the service." On 12/17/my office manager left Mra message regarding his balance and was unable to reach himAt this point Mraccount was turned over to our collections department
During this service time Mrwas mailed statements on 6/4/and 7/3/as a friendly reminder that he had a balance with usUpon sending notices we never received a phone call note or any other form of communication letting us know his desire to stop service until 8/22/Due to interest charges Mrnow owes $on his rental property and $on his home propertyBilling statements we also sent out on 9/11/14, 10/08/14, 11/10/14, and 12/08/as a reminder of his balanceI will be happy to provide any and all documentation I have related to these accounts upon request by any party involved

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We had no contract, they were advised to discontinue the service and they continued and continued to charge even after they were contacted and told not to.
Regards,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I would like the business to send me an updated bill I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the itemized receipt from Jake Sweeney.  The total of the additional charges was $2159.00.  The total I received through two reimbursements was $1775.87. I believe I am still owed $383.13 for the charges that were added to my loan that never should have been added to begin with.
Regards,
[redacted]

Attached you will find both repair orders for Mrs. [redacted]. She had the work completed in Tri-County for $282.50. You can see our original quote was for $374.54 plus tax. Mrs. [redacted] received over $100 discount from our other location. Here is the response from [redacted] our service manager: Verified customer concern and provided estimate to repair vehicle. When the estimate was presented to the customer, Mrs. [redacted] and her boyfriend began yelling and cussing at our service advisor. They were then asked to leave. At that time the customers began to verbally assault the service advisor again. The customer has since had the repairs done at our Tri-County Mazda store at a discounted rate. Let me know if you have any questions. [redacted]
[redacted]

Please see attached four PDF files.

Jake Sweeney Mazda West still stands by our initial response to [redacted]'s claim. Her refund check has already been processed and she will be receiving it in the mail shortly. A customer can simply not demand money for them not being happy with equipment that was in perfect working condition, which was proved by multiple people at multiple times. The way she acted in the business and the way she drove our loaner car is the reason why she is not welcomed back to Jake Sweeney Mazda West.

[redacted]  [redacted]  [redacted]...

[redacted]  [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, for the most part.  Although the bill was much higher they covered majority of it leaving over 600.00 for me to pay stating that the tie rod and alignment was not part of the problem although the cadillac dealer felt as I did that it was a safety issue that needed replaced.  I had forgotten I ordered a touch up stick but I would gladly pay the 14.00 for it I still feel that they should have paid for the replacement tie rod and alignment.  Especially since this has been ongoing since May and it is now September.   Thank you Revdex.com for your assistance in this matter
Regards,
[redacted]

Mr. cancelled service on 8/22/14 and there were no other services performed after this point. However, we are a locally owned company intent on keeping customers and former customers happy and satisfied. I would offer Mr. a resolution to pay $95.90 which is %50 off of his current balance to resolve this account.

[redacted] came into Jake Sweeney Mazda West and applied for an automobile loan. We submitted her to the lenders for an approval. We had 1 lender willing to give Mrs. [redacted] a pre-approval based on the information that was provided to the lender. [redacted] had recently started her job and she was required...

to bring a paystub back to the dealership. When Jake Sweeney Mazda West received the paystub and sent it to the lender, the hours worked were not constant with what was submitted. The bank tried to reach out to [redacted]'s HR department which her HR department told the lender she was part time. Due to the income coming in lighter than submitted the lender returned the deal. Mrs. [redacted] stated she was full time and not part time. Jake Sweeney gave her the benefit of the doubt and let her keep the car until we received another pay stub. When the lender got the following paystub the hours were still inconsistent. Unfortunately at that time the lender returned the deal. We tried to find another lender to go thru, but due to her current situation, we were unable to. [redacted] was refunded all of her down payment.

Revdex.com:I cannot accept the response because I have not heard from them.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Any and all dealers need to adhere to lenders. In this case the lender returned the deal to employment verification. We attempted to secure financing at another bank with no success. Jake Sweeney Mazda West does not control lender guidelines and policies. We are at the mercy of the lenders and there verifications when a loan goes into underwriting. When a lender returns a deal, our only option is to try find another lender. Due to her current situation we were not able to find another bank to finance her. That is why she cannot get a loan at another lender. Jake Sweeney had no affect on her securing financing after she returned our car because she could not secure financing, again due to her current situation. Jake Sweeney will work with the credit bureaus to try to get the inquires off her credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The HR assistant never told the lender I was part time. My position is not part time it is full time. My pay stubs were not inconsistent, that can be proved. However the calls that took place between the lender and HR assistant were recorded and as well as the emails that were sent. I have documents of pay stubs that were sent to the dealership both show 80 hours because I am full time. I was refunded my down payment however that didn't take care of the late payments caused by the dealership not sending the payoff for the Chevrolet cobalt in which they ageeed to payoff. Jake Sweeney is only addressing the issue of me returning the car that is only part of the problem. The real issue is the late fees that I accrued due to them not sending the payoff which also caused a negative impact on my credit.]
Regards,
[redacted]

The Green Team has returned our home's lawn to the state it was in when we purchased the home in 2001. I had difficulty properly caring for the lawn because of the many trees on our property. The trees are great for shading our home in the summer and serving as a wind break when it gets cold. However, they didn't contribute to a good environment for the lawn. The Green Team has provided the correct treatment to keep the lawn healthy throughout the year. Save an ongoing problem with a bare area in the backyard in a very shady area, the lawn is more lush than it's been in years. Our thanks to The Green Team for helping us care for an important part of,our property.

After continual harassing phone calls to upgrade 'service' I told this company to discontinue. They show up while Im at work and apply their useless spray...and send me bills for $260. Then quickly forward to a collection agency. Shady.

Very good results with the use of the Green Team.

Review: The owner of this business came to my door, was extremely rude, and bullied me into having a service I had previously cancelled; I asked him to not perform the service (spraying chemicals) as we were having additional lawn projects done at the time, and he only treated half of the yard when he did. I then spoke with the customer service manager and explained to her what had happened, at which point I thought she took care of everything. A few months later, I receive a bill saying it is overdue for $49.00 and accruing interest. I called and spoke with Derek, the owner who bullied his way inside my front door (I was on the phone and had a crying baby in my arms) and bullied me into having services I did not request and previously cancelled. I would like to see my bill cancelled and account cleared. I would also request that they not harass me or send any more communications in the future.Desired Settlement: Cease and desist any communications from the business. Remit a credit for the services I was bullied into receiving by the owner (he did not have an appointment and showed up and performed only partial job), thus giving me a $0.00 balance on my account. If this does not occur, I will pursue full reimbursement for bogus chemical treatments via the courts.

Business

Response:

We are sorry you were not happy with our service, therefore, we will credit the application fee of $49.

Review: There was no contract with the company. They were to contact me before they would proceed with work and they did. They continued to come/do work when they were not authorized to do so, even after phone calls, and continued to bill.Desired Settlement: The bill balance needs to be adjusted to show a zero balance as stated above they continued to proceed with work they were not authorized to complete.

Business

Response:

Mr. signed up with our service on 3/20/14 on his home residence and his rental property. He was mailed a detailed overview/pre-payment letter on 3/21/14. I also personally explained the service and price to him on 3/20/14 on his property. Mr. received service from us from 3/22/14 until 8/22/14 at which point he told us to discontinue service, which we did immediately. The account from that phone call with my office manager was " 08/22/2014 02:28 PM - 239 - NEW CALL:

call mr to set up appt to meet on lawn to discuss needs and recommendations. He misunderstood and thought he was getting 3 apps on each lawn, didnt realize it would be 6 for each property. At first he told me to cxl the rental and keep service on his property but then said he needs work done and reseeding done first because lawn is in bad shape." After this call I personally contacted Mr. immediately to advise that I would meet him on his property to discuss an issues that he had and that I would offer him a free aeration/seeding service for his misunderstanding at which point Mr. told me he did not wish to meet me or receive the free service. However, at this point he had received four services on each property, one of which on each property was free of charge so he only owed for three applications on each property which is what he said he agreed to. Also we had communications with Mr. on 11/20/14 in which the note from my office managers account said "mr was returning a call from -----, but wanted to discuss his bill, adv'd he owes $135.28 on his property and $53 on his rental. he says he is not happy that no one has contacted him before ------ about seeding his lawn or about his concerns and dissatisfaction with the service so he was only going to send in partial payment. Adv'd that ---- has attempted to call him and that he never mentioned to me prior to today that he was dissatisfied with the service." On 12/17/14 my office manager left Mr. a message regarding his balance and was unable to reach him. At this point Mr. account was turned over to our collections department.

During this service time Mr. was mailed statements on 6/4/14 and 7/3/14 as a friendly reminder that he had a balance with us. Upon sending notices we never received a phone call note or any other form of communication letting us know his desire to stop service until 8/22/14. Due to interest charges Mr. now owes $54.52 on his rental property and $137.28 on his home property. Billing statements we also sent out on 9/11/14, 10/08/14, 11/10/14, and 12/08/14 as a reminder of his balance. I will be happy to provide any and all documentation I have related to these accounts upon request by any party involved.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We had no contract, they were advised to discontinue the service and they continued and continued to charge even after they were contacted and told not to.

Regards,[redacted]

Business

Response:

Mr. cancelled service on 8/22/14 and there were no other services performed after this point. However, we are a locally owned company intent on keeping customers and former customers happy and satisfied. I would offer Mr. a resolution to pay $95.90 which is %50 off of his current balance to resolve this account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I would like the business to send me an updated bill. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The Green Team in Roanoke is a great company to choose for lawn/grounds care and maintenance. My yard has never looked better than it does today. The Green Team has been the 2nd lawn care company I've used, the 1st company couldn't get it right and I tried for 2 seasons on my own. It's not only because of the results I have seen that I recommend them as your fist choice. It's because they treat me right.

The Green Team has done a great job on my lawn. We just moved to a new home and it needed help! They have done an excellent job and I have started to use them for my rental properties as well.