The Green Team

[redacted] and his company only go the "extra mile" and no other way. Have known him personally and professionally and as a customer for 10 years. No one or biz in his field, in the Commonwealth of VA, even comes close to the level of service and dedication of "customer, first," than D[redacted] and The Green Team. He is also uniquely creative as well as indefatigable in pursuit of customer satisfaction. The rare antidote these days to the "over-promise/under-deliver syndrome." [redacted]

Review: I moved from my home in May. In June I received what I believed to be a final lawn mowing bill for mowing that should have ended on May 9, 2013. In September I received another bill. Since I was unsure of why I was receiving additional charges, I emailed the Green Team stating that I believed I had already paid in full and needed information regarding this bill for 48.55. I did not receive any correspondence from them until December when they mailed me another bill through the post office and emailed to ask for my new billing address. I emailed a reply that I needed information regarding the reason for the bill. I did not hear from them again. However, shortly after that, I received a letter from [redacted] Recovery - a collection agency - attempting to collect my debt. I am extremely upset that, after being a loyal customer for a number of years, I was turned over to a collection agency without the courtesy of responding to my two requests to explain the bill to me. I consider this to be very poor business protocol to ignore a customer's request for information regarding a bill, meanwhile turning it over to a collection agency.Desired Settlement: I have excellent credit and do not want a credit agency showing up on my credit rating for a bill that I would be willing to pay promptly and I want [redacted] from the Green Team to explain to me why I owe the funds so that I can resolve this matter to the satisfaction of both the Green Team and me.

Business

Response:

We mowed the property on the 1st and the 9th. We only received a payment for the one cutting that was preformed on the first, and not the one on the 9th. I had sent the invoices to only address that I had on file and it was never paid. I had emailed Ms. [redacted] and never received a response. As for the collection agency we are still working out the kinks with this, and is a learning process. Ms. [redacted] was an outstanding customer and we enjoyed having her as a customer. I would have called her personally but I did not have an active phone number. I have put a credit on the account for the intrest and she can send in the payment of the 45.00 for the last cut on the 9th to our local office. I will update the mailing address to include the po box and resend an invoice to that box.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The Green Team has provided me with reliable, professional, and courteous service. They have followed through with their promises of price and performance and use top-of-the-line seed and chemicals. I'm a very satisfied customer.

The Green team is a great company to have treat your yard for weed and pest control. The staff is knowledgeable and can take care of all of your needs.