The GroundsMen

Our General Manager is providing her this information directly, kindly close out the case, thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know who "Jared" is or what his title within the New Country *** dealership is, but he is a perfect example of what the dealership apparently represents as his statements are complete in that #1, I only spoke to the GM ONE time and not several, and then left several messages on his (Mike) voicemail which were never returned (after the GM initially said he would return my call) #2, I applied for credit over a month ago and the dealership UNLAWFULLY pulled my credit again just days ago without my permission Upon questioning the finance manager about who pulled my credit and why, his response was "I don't know and maybe it was an accident" Therefore, I NEVER gave anyone at the dealership permission to pull my credit over a month later So, "Jared" needs to obviously do more research before issuing statements just like the dealership FALSELY pulls customers credit without permission I requested the dealership write a letter to *** requesting the inquiry be removed as it was erroneously pulled (which the finance manager confirmed when I questioned him) I won't comment on the remaining statements made by "Jared" because his lack of professionalism and integrity are obvious and unfortunately the dealerships reputation tragically resides with employees who are dishonest and unethical like Jared He needs to write an apology letter to myself Then, needs to review his companies work ethic policy and concentrate on the part where I'm confident it states that it's unethical to lie to customers for personal gain, and then unlawfully pull credit reports without the customers permission "Jared", please provide me with ANY documentation that recently gave your dealership permission to pull my credit days ago Consumers know that dealers are typically shady, but "Jared's" attempt to justify the unethical behaviors of his dealership prove the overall perception of consumers As I stated before in my initial complaint, I request the dealer write a letter to *** requesting the erroneous and unlawful credit pull be removed
Regards,
*** ***

Thank you, *** for returning my callI had taken my vehicle to Wide World of Cars BMW at ERoute on March 2, I would like for Wide World of Cars BMW to give me the ORIGINAL DIAGNOSTIC REPORT WITH CODES AND ALL from March 2, 2018 to be given to me IMMEDIATELY!!! The
diagnostic report that I requested and that was given to me by the Service Advisor, Kevin P*** on March 12, was not the same paper he showed me on March 5th! Thank you for assistance in this matter

Please find attached Mr*** credit application authorizing our dealership to pull/review/submit his creditAlso, if our dealership was "shady" as Mr*** describes, why would he continue to email us looking for assistance in getting him an auto loan? As recent as July 24th, please see the email attached, Mr*** again contacted our dealership to assist him in arranging vehicle financingDoes Mr*** have us confused with another dealership? I would request the Revdex.com to close this case out as we have done nothing wrong, if Mr*** has an issue with another business, please direct him to coordinate the complaints accordinglyI have instructed all our dealerships to avoid dealing with this individual.Thank you

This is a situation that Ms*** needs to work directly with her insurance companyIn short, New Country Toyota sold her a New vehicle that was swapped from another *** dealershipPlease find enclosed a copy of the NY retail certificate of sale that shows odometer statement of miles,
new vehicle invoice, Manufacturer Certificate of origin (front and back), a copy of New Country's internal trade request form, a copy of a *** run as of today that shows no accidents other than the January incident.This has nothing to do with New Country Toyota, we sold her a new vehicle, that all the information we have at our disposal shows it's new, no damageIt sounds like her insurance company is at fault and they need to resolve thisThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Since my last contact date on April I have not heard from New Country, For the past month they claim that the incident report takes monthsSince then I have not been provided with any paper work indicating of error on a ***I believe that they are string us along.
Regards,
*** ***

Firstly, we've
refunded the buyer the money, so the issue has been addressedA retail buyer, is a customer who intends to use the vehicle for their personal useAn Exporter, is someone who intends to "ship" or export the vehicle to another country ie Russia, China, South America, Africa...etcwith the intent of making a profit

In order to resolve this complaint, please ask the President of New Country Motors to explain why they do not serve customers with special needs through their legal representatives. Thank you, *** ***

Attached please find a *** for Mr***' vehicle, that now shows "No accidents reported"Thank you

Complaint ID ***I wanted to write to inform the Revdex.com that I was contacted directly by the company I filed the complaint against Dave *** as a representative of new country motors
has handled the issueHe was a pleasure to work with and the desired outcome was achieved Thank You, *** ***

I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Firstly, I am very appreciative for the assistance the Revdex.com has provided thus farWithout it, I am confident that his despicable company wouldn't have even respondedUnfortunately I do not accept this business's offerI spent hours of time and was put under a great deal of stress doing work that should have been done by New Country Motor GroupI fully expect them to compensate me in the form of no-cost snow tiresThat is the least they could do for their negligent and damaging behaviorRegards, *** ***

This is a national issue with all Lexus product, see link below from automotive news, there's nothing the dealers can do at the moment:***

As requested by the customer, we have been contacting the lending institutions to remove the credit inquiries. We received this from Sun Trust this afternoon: "CONNECTED WITH SUNTRUSTTHEY WILL SEND LETTER TO CUSTOMER AND CREDIT BUREAU REQUSTING THE REMOVALCASE #***PHONE ***" We will continue to stay on the other lenders to have them do the same. Thank you

The customer has been refunded as requested, see attachedThank you

We just purchased this Dealership in April of 2015, so we did not operate it when this transaction occurred in That said, in the spirit of customer satisfaction, we'd like to offer to pay for the customer's next maintenance, the vehicle is still covered under factory warranty for one more
yearIf this is acceptable, please let us know how many miles are now on the vehicle and where to send a check and we'll process based on the next maintenance dueThank you

We have provided the Revdex.com all the necessary back up and have previously stated our positionThere is nothing further we can do

On May 11, 2016, *** *** contacted the dealership and she stated she brought her car in because after body work at *** Auto Body her right side outside door handle didn’t open, we found both right side door handles were damaged and we replaced outside handles and key antenna for handles, we
also noted the right rear door lower panel had damageRepairs completed & vehicle picked up April 1, Client contacted writer several times to say there was a problem with the right rear door again, writer attempted to make a few appointments client returned May 5, 2016, the door was inspected and it was found the door latch needed to be replaced (binding) writer advised client of the needed repairs client stated we must have broken it, client asked to speak to Service Director, Svc Director advised after looking at vehicle it most likely was damaged during the original accident that *** repaired, advised to call their insurance company which she didHer insurance company confirmed this was due to prior accident and covered the replacement 100%Vehicle was picked up Wednesday May 18, client seemed happy we are waiting for payment from the insurance company for $Client noted at picked up there was a small scratch on the side view mirror, the service writer reviewed the check in sheet and noted that this was marked at the time of drop off, client acknowledged and accepted this was there prior to us receiving vehicle

Our Sales Manager spoke to the customer last May and explained that the disposition fee would be waived for a purchase in the same householdThe brother did not disclose that the sister lived in NYC (hours away from our dealership). We told the customer because of the miscommunication, that
we would split the fee with herOur Sales Manager has not received an email or phone call from this person, so we're not sure who she is attempting to contactWe just processed a check request now and are overnighting her a check so we have a record of it being sent to herThank you

A refund check was mailed to the customer this week, sorry for the inconvenience

To whom it may concern,On June 2nd, 2016, Mr*** had his Mercedes-Benz GLtowed to our service department with the following complaints:1. vehicle not starting2. a malfunction warning light coming on with an arrow pointing up with an air sound coming
from the vehicle when engine is turned off3. a “do not shift gears” warning message coming on dash. He stated that the warning lights were on before the vehicle would not startHe also told German ***, our service advisor, that the vehicle had been to a different shop repeatedly in the past for these same complaints but they have not been able to repair itOur technician inspected the vehicle and found that the driver’s side headlight control module, which is integrated in the headlamp assembly, had corrosion at the wire connectionsUpon further inspection, he noticed that there was a leak coming from the coolant reservoir dripping in the vicinity of this wire connector.Since we have no history of this vehicle ever being in our service department, our technician performed a visual inspection of the vehicle and recorded his findings in a multi-point inspection report. Mr*** contacted Mr*** and advised him that the vehicle would not start because the battery in the vehicle was dead (due to the headlamp control unit constantly draining the battery) so the headlamp will need to be replacedGerman also told him that the coolant leak from the reservoir may have caused the issue with the headlamp control unit so he advised replacement of the coolant reservoir at a cost of $3,plus tax for both itemsMr*** authorized replacement of the headlamp and coolant reservoir but asked that we hold the car for a few additional days so that he could come up with the moneyGerman also reviewed the technician’s findings on the multi-point inspection with Mr*** (the total exceeded $10,000) but he declined having any further work performed.Our technician replaced the headlamp assembly and coolant reservoir; then test drove the vehicle miles (113,in mileage 113,out mileage)Mr*** paid his invoice which we discounted as a gesture of goodwill ($3,062.48) and picked up the vehicleOn the weekend of July 13th, Mr*** had his vehicle towed in to our dealership with a no start complaintAt that time the vehicle had 113,miles on it (miles since the headlamp replacement)Our technician and shop foreman initially diagnosed the vehicle having a malfunctioning alternatorGerman contacted Mr*** and explained that the vehicle will need an alternator but Mr*** did not want to pay for it as he felt this was our responsibility.Although the alternator had failed the test, we continued to perform further diagnosticsUpon further inspection, we discovered approximately inches of water under the driver’s seat where various control modules and wire harnesses resideGerman contacted Mr*** and conveyed what we had found and told him that we need to diagnose where the water is coming fromHe also told him that his insurance company might cover the repairs depending upon what they findMr*** demanded to speak to the service managerOur Service Manager, Jeremy ***, contacted the customer and reiterated our findingsOn 8/3, Mr*** authorized preliminary diagnosis of $After further inspection, we found that water was coming in from the portion of the windshield located on the driver’s sideWe also noticed that the signature sticker on the windshield was missing which would indicate that the windshield had been replacedAt a minimum, the windshield will have to be removed and re-sealedIt is important to note that the windshield may crack while being removed, so there is a possibility that this windshield will need to be replaced. Due to the water damage, the driver’s side interior carpet and seats will need to be removed and cleanedThe electrical components under the driver’s floor area will need to be replacedSpecifically, the central gateway control unit, rear audio amplifier, parktronic control unit, sound amplifier, and self-leveling control unit will need to be replacedAlso, we can try to repair the wire harness as wellThe estimate to do this work (not including a new windshield) would be $6,plus tax.While I understand MrWilson’s frustration with the repairs, it is important to know that this vehicle needs an exorbitant amount of work and again, this is the first time we have ever seen this vehicle, it has over 110,miles on it. It is impossible to make any guarantees especially when we are dealing with water intrusionThroughout this experience, we have always been fair and honest with Mr*** regarding our recommendations and findings.In our last phone conversation, Mr*** said he was calling his insurance company for help