The GroundsMen

It appears this persons mother (*** ***) filled out an online credit application using her daughters informationOur GM is contacting her, but there’s nothing we can do, they requested the credit

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowbringing this matter to a close, we would like to know your view on the matter
I have the documentation from my insurance that I did, indeed drive without insurance, (which *** would help me fix) yes salesmen did receive insurance cards once he switched vehicles, however once I got there and all those things transpired and they said I couldn't take the Terrian home, the salesmen switched my insurance back to my Jeep, then as the night went on and they then did allow me to take the truck home, the salesmen got on the phone to put the Terrian back on, I thought all was taken care of, *** said on second call salesmen "disconnected" the callI have statement from my insurance company to prove thisSo yes we did have an initial insurance card, which was switched back to jeep, which was then never successfully switched back
To address the mechanical issues, the said employee was my sons father, whom was NOT purchasing the vehicle, I also have the text messages where when I was told the car was ready for pickup? I was told yes detailed and readyI asked if it had been through the shop and if everything looked okTold it was ready and looking beautifulWhy would I buy a new truck to take it else where to pay more money to have a service which would've been included and guaranteed by the business during the initial saleMy name and my name alone is on this vehicle, and any mechanical work being done, or not done, should've been discussed with me...the sole purchaserThe Ad for the truck through New County Lexus own web site also stated free months of Xm radio which was never turned on, but I never made a big deal about that because I didn't want to embarrass my sons fatherBut the road safety of this vehicle for me and my son is of upmost importanceI did receive a call from the manager, which I appreciateIll be calling back tomorrow, and if we can fix the mechanical issues, and ill contact DMV and make sure there is no issue with the insurance (as well as my lien holder) I would be satisfied with thatIts unfortunate for something that should've been an exciting experience has been overshadowed by all of this

Unfortunately, we are not willing to refund any portion of the depositFirst, the customer signed a buyers order including specifically signing the line that states he will forfeit his deposit if he didn’t take delivery. Second, when he cancelled the purchase and demanded his deposit back he was extremely confrontational. This is despite being told upfront the parameters of the deal

*** *** arrived at New Country Mercedes Benz (NCMB) with the following concerns and quoted diagnostic fee at time of write up (see attached)Mr*** approved diagnostic charges for the following:a. Customer states was in accident and ever since left headlamp flickered and then lit on fireCustomer replaced balase and igniter and then now doing it againHasn’t caught fire yet$333.00b. Rear diff is leakingcheck and advisec. Transmission will sometimes buckWhen getting into the throttle$156.95d. At times vehicle will just shut off$156.95e. Front wheel bearings seem to be loose.f. Vehicle Inspectiong. Check exhaust condition h. SRS light comes on$156.95We contacted the customer with a lengthy list of recommended repairs from our technician #Customer opted not to repair the vehicle at that time. Customer paid for the diagnostic charges totaling $through Kaarma system (see attached)Customer arrived at NCMB signed the Kaarma online payment form, retrieved his vehicle and drove away in his vehicle off NCMB property. The following day or two the customer contacted our Service Advisor by telephone and stated his passenger window is not workingHe also stated he put the window down and was not able to put it back up with the switchCustomer then described that he manually pulled the window up on his ownWe offered the customer to return for us to take a look at itCustomer grew upset and we involved Brenda ***, Customer Relations ManagerBrenda spoke to the customer over the telephone offering customer to come the same day but customer stated he and his lawyer could not arrive that same day together; the lawyer and the customer were on the telephone together. An appointment was booked for January 4, 2017, customer did not arrive for the appointmentThe advisor contacted customer offering a new appointment customer opted not to set the appointment. Customer arrived at NCMB with his lawyer the week of Jan9th, Our Service Manager spoke to the customer and lawyer outsidehe explained this was not a result of any diagnostic or inspection we had done while the vehicle was in our careCustomer became very agitated and irate using vulgar language to the point we advised that if his continued that we will contact the police departmentCustomer yelped, “I will break someone’s arm, if this isn’t resolved” and “You will pay!” The lawyer made a hand motion to the customer to walk away, the customer walked away at that pointBrenda arrived outside at that timeThe lawyer then asked for a copy of the repair order, The Service Manager advised the lawyer that MrWeik, the customer, is not welcomed indoorsWe provided the lawyer with the requested informationBrenda explained to the lawyer that if we discovered a problem with the window, we certainly would have informed the customer and would have provided an additional quote to fix/repair the window. Subsequent to this, the customer cancelled his credit card payment of $in which we are working with the bank for reversalPlease keep in mind the vehicle is a model with 99,miles in which he explained the vehicle had an accident in 2014, also the only other time the vehicle was here at NCMB was June 25, with 77,miles to activate Mbrace...so it begs the question, how/where was it maintained or not. This customer is not welcome back at our dealership, he was abusive, for no reason to our peopleWe'll continue to work with his credit card company to ensure the charges are properly paid forI would kindly ask the Revdex.com to close this out immediately as we will not continue to respond or be held hostage by this unreasonable person

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Seat belts is supposed to be warranty for life. Regards, *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Our Service Manager has been in touch with this customer to try to resolve, however, this doesn't mean we're just going to refund all the moneyThe money that was paid was for services rendered, we diagnosed a pre-owned Ferrari, that was out of warranty and purchased through an independent, non-authorized Ferrari dealerWe "chased" the problem, ultimately the customer took his vehicle to another independent technician who did the same brake "bleeds" we did, they had some success after or 7, after the 3-we performedWe believe this will be a temporary fix for this vehicleOur further diagnosis and recommended service were to prevent longer term issues which the customer was not willing to doFrankly, these vehicles can be tricky especially when they're purchased/serviced outside of the authorized Ferrari dealer network, as was this vehicleThis customer also had disputes with the independent dealer he purchased the vehicle through, and it seems like he's trying to leverage the Revdex.com in an attempt to get money which he is not due, we cannot continue to go round and round, this will be our last correspondence on this matterThank you

Our General Manager, Brian S***, is trying to work with the customer directly

They broke the passenger side window it went in working perfect came out with the window pulled up soon as I tried the window it fell into the door, also the hood shocks were new when I brought the car in and in perfect working order now they are old ones the headlight on the passenger side which
had no issue is now not working they left all the wiring unplugged and exposed to the elements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The dealership made no request to see any documentation with regard to my power of attorney for my mother If they had done so, I could have had this documentation scanned to their office within minutes In addition, the dealership said that they were unable to lease a car to my mother through anyone with power of attorney for her What made this even worse is that the dealership accused me of trying to get them to enter into a supposedly illegal transaction because the car was for my mother's benefit but would be driven by her caregivers The dealer manager went so far as to interrogate my mother (a dementia patient) as to whether the car was for her.In order to resolve this complaint, I request to see the dealership's policy with regard to serving clients with special needs who are represented by someone with legal power to provide for their care The dealership's belligerent response thus far indicates that they have no policy other than to blame the customer
Regards,
*** ***

Our General Manager, Chris M***, spoke to the customer the other day about the key scratches on their vehicleEvery time they come in for service they accuse us of scratching their carIt was flagged in the system so when they came in for service this time we made sure that we did a thorough
check in sheet that showed the damage on the vehicle and sure enough when they came to pick up they blamed us for the scratchesEven despite this, we offered to have the vehicle repaired at our cost

This person came into our dealership demanding to our advisor that we replace the seat belt on his year old car with over 100,milesWe sent the request off to MBUSA to ask for assistanceThey agreed to pay for the parts-client pays laborHe went ballistic and started threatening us via
email, then wanted to come in a pick up the seat beltWe explained via email that the part would have to be installed at the dealership in order to get the part for freeWhen he continued to threaten, we explained that the dealership had presented his request to MBUSA and they had made a decision and if he was not happy with the decision, he should contact MBUSA directly and provided him with the number to MBUSA. MBUSA has since rescinded their offer since the client was not happy with the goodwill offer

Yes, this is the complete responseThe customer was not looking for anything elseFrankly, with a model year vehicle, the problems could be endless...who knows how many owners, how many different unauthorized technicians have worked on it along the way...lastly, this customer is from Orlando, the cost of doing business/cost of living in Bethesda, MD is far different than OrlandoWe have dealerships in South Florida, so we know the markets wellMany people don't realize that Bethesda is the Washington DC market

I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I spoke with Amber from BMW North Corporate today and she informed me that it does not take 90 days to complete the buy back and that there was a paperwork error by the dealership in regards to the title of the vehicle and that is why it is taking so long. I do not understand why their mistake is only inconveniencing us. The bank has been paid by the dealership according to Brian [redacted] the sales manager and they have the vehicle listed for sale online here is a link to it http://www.wideworldofcarsbmw.com/used/BMW/2016-BMW-X5+Xdrive40e-Spring-Vall...⇄ Attached is a copy of the agreement, the agreement at no point states that it will take 90 days and also does not state anything about corporate. Section 3 part B. states that the retailer not corporate will pay the customer and the bank. The bank has been paid by the dealership without waiting for "corporate" why have we not been paid? Section 3 part C. States that we the customer will convey the vehicle to the dealership concurrent with the execution of this agreement, the agreement has not been executed on the dealerships side. Part B. comes before part C. meaning the dealership should have paid us before taking possession of the vehicle and placing something they have not paid for in full for sale.  I do not understand how it is possible that BMW would allow a dealership to operate in such a manner. This was our first experience with BMW and it will be our last.  Regards,  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and because the business in reference has not as yet provided the information requested by me as they stated they would in their response to resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Instead of providing the information requested by me and as they stated they would in their response, they have left a message on my cell phone wanting to meet with me to make an offer to possibly purchase my vehicle.  I have an appointment to meet with them 4/2/18 this evening at 6pm.Regards,  [redacted]

This customer ordered an oddly equipped GLS and knew it was a non-refundable deposit, and when the vehicle arrived he could not pay for the vehicle. We did not stop the deal for any reason, this customer did, and then we were stuck with an oddly equipped/less desirable $80,000 vehicle. We offered...

the customer credit with us to pick out another vehicle that fit his budget, and he refused every one of them. We're happy to continue to offer the 5K as a credit toward another vehicle purchase or even parts or service, but we are not refunding the money.

Again, the clients mother used her information online, we have no control over this, nor would a letter from us change anything with the credit agency.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards, [redacted]NOTE:  the vehicle was not ready until the day before we picked it up.  At that time, the finance manager indicated we should check with our insurance company to see if the GAP was offered, but CLEARLY indicated we had 30 days to come back to the dealership to obtain the insurance, and that was 30 days from the date we signed the loan papers, NOT the date the application for financing was completed.  The finance manager did not say we had to agree to it that date, again we had 30 days to come pack and pay for the GAP insurance.  I attempted to do that shortly after signing the loan documents and the dealership then said we couldn't get the GAP.  To sum it up, we were told 30 days when we signed the loan document on 10/22.  We are within the 30 days and want the GAP we were told we could have within that time period. Additionally, I called the dealership 5 times and the finance manager never returned my calls until the 6th call.  His claim of being new to the dealership isn't my problem.  He said we could have the insurance and that is what I am willing to pay for and desire.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Current mileage of my mini is 24480 and I will get the maintain service done when it is due in near future. The reimbursement check for this future service can be mailed to:  [redacted]Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  [Refer to invoice # [redacted]. Service date 06/06/2017. WHY DID YOU PUT NON SYNTHETIC OIL? KNOWING THAT MY VEHICLE TAKE SYNTHETIC OIL?]  Thats my problem! Admit that you are wrong and compensate me for my loss. I am going to take this issue to court and it is going to cost your guys more!  Regards,  [redacted]