The Haircuttery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If the work doesnt happen by 8/13, then I will file the complaint again!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  It is only partially true.  It is not quality workmanship, workers do not speak any English and have limited carpenter ability.  The screws used are too short to go through the "extra thick" wood into the frame.  They are of poor quality and break if backed out or the wind blows the fence.  I still have areas where the pickets are not attached to the frame.  Not reaching the ground because of possible damage to the wood is a good think.  Hanging in the air many inches above are not.  It leads to animals coming under the fence.  And the statement that implys that the rough/unfinished side of the picket is the GOOD side is not true.  Any homeowner who has to, or wants to, seal the fence knows the extreme difficulty in putting sealer on unfinished wood, whereas sealing the sanded wood is easier and much more appealing to the eye.  [redacted] has always treated all of us here at Towne Court with disdain.  I am on the Board and can verify that he did not return calls, did not have a supervisor check his off the street workers, and had to come back several times to rectify trash left by his workers,  repair areas where the fences blew down and where the pickets popped off because of the wood swelling and the screws were too short and brittle.I watched some of the work being done, unfortunately for me not my own fence, and was amazed at how the work was done.  Absolutely no care was taken by Mr. [redacted] to provide his workers with the proper tools to do their jobs.  Also he had a limited number of workers (2 to maybe 3 or 4) to do the entire fence.  They appear to be overworked and are not supervised at all.  He did not show up, to my knowledge, on the property while the work was in progress.     
Regards,
[redacted]

This is the first that I've heard of there being any issue with this fence. First, I need to see a copy of the invoice as prof our company installed it. I don't use that invoicing system any longer as I changed in fall of 2014.I would also need to see this project after we verify if was done by us...

to see what's the problem since its almost been 3 years. If there's evidence of poor construction, we will do what's right and take care of the customer.I need the invoice copy and the inspection to be done within 14 days 5/13/16.

This is not a direct customer of Pflugerville Pfence Company. The rear fence was replaced for the HOA where this lady lives. I've covered and explained the measurements with the HOA president in the presence of this lady and performed over $400 worth of wrought iron work for her as she didn't have a...

gate to directly access her back yard. This work was done absolutely FREE! NO Charge to anyone. Her opinion of the finished side of the picket is entirely different than any one in the fence industry. The length of screws used is the proper size for this fence and there's no workmanship issues as I've observed this fence at least 5 times since installation in person. We have never had a written contract with her to perform any more work. We have never agreed to changed any more pickets, swap picket sides or any other service. This job is complete and no further work is needed from our company.

Complaint: [redacted]
I am rejecting this response because:  This work was done through Town Court HOA.  [redacted] did promise to change the pickets.  I had offered to pay his labor costs.  The men never showed up when they promised.  He did do the wrought iron fence work because he overcharged me by not measuring the fence and estimating it.  The fence is still not correct.  It has only 3 screws per picket and they are too short.   The workmanship is terrible.  Up off the ground so animals can get under it, moves when a tree behind it moves, and pickets are loose.  He is not telling the truth.
Regards,
[redacted]

I've visited the property and spoken to Mr [redacted] about the concerns. The post was left in the rear area because the postmaster posts contracted can't be properly attached to the existing rear fence. I offered to add the post master near the existing post and we've agreed that is satisfactory. There...

are 2 pieces of 2x4 near the house that shouldn't have been installed the way they are and will be replaced with a full 2x4 when we add the post in the rear. I've committed to get this done next week (weekending 8/13/16)