*** ***We would like to resolve your complaint ASAP
When you contacted us you were in need of the repair of your oven due to the Thanksgiving holiday that was coming within 2daysWe promised to get you your control board in time and we overnighted the part and then came
the next day to install the part which was the day prior ThanksgivingUnfortunately the part for some unknown reason was defective and and we know that you were counting on us for the holiday which you were holding at your houseInstead of ruining your holiday we offered you to rent our compatible stove which was the same type like oven that you hadWe charged you a small fee with unlimited time frame of renting and we had our techs go out immediately that evening and get you the oven and installed it for you to allow you to have that Thanksgiving holidayWe havent had success on getting that board again therefore we gonna pull it and have it refurbishedTherefore we know that you have a working stove that if you'd like you are welcome to own or please allow us to have that control board refurbished and then reinstalledThank you
Revdex.com:At this time, I have not been contacted by The Heat and Appliance Crew regarding complaint ID [redacted].Sincerely,
[redacted] This business is a scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want refund of $488.81 for contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In response to your request, I do not have the address for the company. The address I had proved to be a private residence of a person who never heard of the company.
The email address I have is [redacted]
I fear this may be a scam. If so, I will report this to the department of consumer affairs and the NYAG.
Thank you.
Attention [redacted]. we came and installed the start component for the compressor but unfortunately the compressor has bad windings.
therefore we agreed to order you and replace the compressor as well. We have the compressor but we need to schedule the time to replace it. Please contact us so we...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have waited two weeks and still no refund check from The Heat and Appliance Crew. The check should be $488.81 minus $75.00 for the house call, so a total of $413.81. What, else, am I suppose to do to receive a reimbursement? Can you reopen the case?
Sincerely,
[redacted]
I called and had a service man come to my house on 12/*/2015. I have an old stove but while he was at my house he was able to secure the part I needed in another part of the country. I was assured that someone would be coming by within the week to fix my stove. After a week went by with no phone call, I called them. They received the wrong part and assured me again they would have the new part in a few days. After calling repeatedly, I was assured that someone would be at my house on Sunday (12/**/15) to fix my stove. No one came by and still no phone call. This is the worst customer service I have experienced. I am very disappointed with this business.
[redacted]
We are sorry for your inconvenience of your dryer. The technician that came to diagnose your problem stated that the problem you had was that the drum was not spinning due to the motor having a dead spot and that it was pulling an unusual amount of amps at the time of start....
After he tested he was able to get the unit to run by manually spinning the drum forward allowing the unit to receive the extra help it needed to start and the drum began to run. We were extremely busy during the holidays and we apologize for not responding to you in a fashionable time frame. We did however try to reschedule the appointment to replace your motor several times that for some reason or another at that time we did not fulfill. However we are not a scam and have every intention of fixing your dryer.We would like to make amends to you by either doing two things. 1. We would like to finish your job and pay you an agreed amount of $100.00 cash back for your troubles or reimburse your $400.00 less the original trip fee that would be owed of the amount of $75.Please let us know which option you'd like to go.
Hello [redacted]
We would like you to know that we have your igniter for your caloric oven sorry that it came in late.
We would like to schedule an appointment to come in and install it for you.
We will try to contact you, please call us or email which ever you...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are the dishwasher is still not working. The house where the new pump attaches is cracked where the new pump was installed. Everything stated is true except the dishwasher leaked and I contacted the company within hours of the services call. All text messages are recorded. In addition, all of this was known by the company upon entering into the agreement. They never said the appliance was too old to repair. They never said they couldn't get parts. The entered into an agreement and took my money for an annual service contract. I was told they were too busy to come on one occasion. Finally, the company is NOT LICENSED to do business in Suffolk County. They leave no contact information, address or name of anyone. This is all found out after they receive payment. Very accommodating until they received payment. Then their system breaks down.
I offered the refund of my contract only because I could see they were incapable of making the repairs. They came three times with two men and each time failed to make the repair. They left parts in my garage. They left the drain disconnected under my sink. They have offered to fix the dishwasher on one hand and state the parts are not available on the other. Again, after taking my money knowing the age and condition of the appliance.
This is about a company that surely does not have the consumer in mind.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Attention [redacted]
As agreed by you in the beginning there was a trip fee for sending a technician out to your residence to diagnose the initial problem. This fee was for the amount of $75.00 plus TX. This was agreed by you and the company or the technician would have never came to your place of residence. The refund that you will receive like we stated before will be for the amount you paid less the trip fee which will be $75.00 plus tax.
We will send you your refund to the address that we have on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After 10-20 unanswered phone calls and repeated no shows for appointments I had to have another company service my refrigerator. I paid 700.00 to you without any satisfaction for a service I did not receive from your company. If you have the part why haven't you contacted me? Its been well over a month! You are a liar and a cheat. I want my money returned! Buy the way, this was not a compressor issue, you misdiagnosed! You took my money and never fixed it, never returned to fix it nor did you try and contact me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
contacted directly by The Heat and Appliance Crew regarding complaint ID [redacted], however my complaint has NOT been resolved because:I have had several emails with Mr. K* ([redacted]) Park, who promised a return of my money several weeks ago. His email address is [redacted] I have yet to receive the funds, even though Mr. P[redacted] advised, in writing on October **, 2015, that he would return the money. However, he said that the funds would be sent out at the beginning of November in accordance with their "accounts payable procedure" that they allegedly have in place. To date, I have not received the funds.
They keep assuring me this is a legitimate company and not a scam. However, the reason they have not responded to your letters is that the address I gave to the Revdex.com (which I obtained from a "[redacted]" website), is that of a woman who advised it is a private residence and that she never heard of this company.
I again contacted [redacted] last week (all of the discussions are by way of email) and he assured me this was a legitimate business and that the owner would be contacting me. To date, however, I have not heard form the owner and still have not obtained a return of my money.
I have located several telephone numbers for the company, as follows:
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
All numbers I call go to voice mail. Seems to be the same voice mail message for all numbers. Interestingly, they pick up when I call from a number that they do not recognize....
Thank you for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We never received a refund check, as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Since the day the new board was found not to work, The Heat and Appliance Crew was supposed to be working to find/refurbish the part for my oven. It seems to me that 3 months was enough time to complete this task. I am grateful that the business had a stove for me to rent (at additional cost) so that I could complete the Thanksgiving holiday without issue. However, this stove is not the caliber of my own, I do not wish to own this stove, and I do not trust the company to complete further 'repairs' to any other appliances in my home. They have never responded to numerous phone calls about this repair-why should I believe they would contact me if I needed additional service? My original request for a complete refund for the cost of the service contract stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
*** ***We would like to resolve your complaint ASAP
When you contacted us you were in need of the repair of your oven due to the Thanksgiving holiday that was coming within 2daysWe promised to get you your control board in time and we overnighted the part and then came
the next day to install the part which was the day prior ThanksgivingUnfortunately the part for some unknown reason was defective and and we know that you were counting on us for the holiday which you were holding at your houseInstead of ruining your holiday we offered you to rent our compatible stove which was the same type like oven that you hadWe charged you a small fee with unlimited time frame of renting and we had our techs go out immediately that evening and get you the oven and installed it for you to allow you to have that Thanksgiving holidayWe havent had success on getting that board again therefore we gonna pull it and have it refurbishedTherefore we know that you have a working stove that if you'd like you are welcome to own or please allow us to have that control board refurbished and then reinstalledThank you
Revdex.com:At this time, I have not been contacted by The Heat and Appliance Crew regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by The Heat and Appliance Crew regarding complaint ID [redacted].Sincerely,
[redacted] This business is a scam
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I want refund of $488.81 for contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
In response to your request, I do not have the address for the company. The address I had proved to be a private residence of a person who never heard of the company.
The email address I have is [redacted]
I fear this may be a scam. If so, I will report this to the department of consumer affairs and the NYAG.
Thank you.
Attention [redacted]. we came and installed the start component for the compressor but unfortunately the compressor has bad windings.
therefore we agreed to order you and replace the compressor as well. We have the compressor but we need to schedule the time to replace it. Please contact us so we...
can arrange to have it installed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have waited two weeks and still no refund check from The Heat and Appliance Crew. The check should be $488.81 minus $75.00 for the house call, so a total of $413.81. What, else, am I suppose to do to receive a reimbursement? Can you reopen the case?
Sincerely,
[redacted]
I called and had a service man come to my house on 12/*/2015. I have an old stove but while he was at my house he was able to secure the part I needed in another part of the country. I was assured that someone would be coming by within the week to fix my stove. After a week went by with no phone call, I called them. They received the wrong part and assured me again they would have the new part in a few days. After calling repeatedly, I was assured that someone would be at my house on Sunday (12/**/15) to fix my stove. No one came by and still no phone call. This is the worst customer service I have experienced. I am very disappointed with this business.
We apologize please let us schedule your repair ASAP
Thank you
[redacted]
We are sorry for your inconvenience of your dryer. The technician that came to diagnose your problem stated that the problem you had was that the drum was not spinning due to the motor having a dead spot and that it was pulling an unusual amount of amps at the time of start....
After he tested he was able to get the unit to run by manually spinning the drum forward allowing the unit to receive the extra help it needed to start and the drum began to run. We were extremely busy during the holidays and we apologize for not responding to you in a fashionable time frame. We did however try to reschedule the appointment to replace your motor several times that for some reason or another at that time we did not fulfill. However we are not a scam and have every intention of fixing your dryer.We would like to make amends to you by either doing two things. 1. We would like to finish your job and pay you an agreed amount of $100.00 cash back for your troubles or reimburse your $400.00 less the original trip fee that would be owed of the amount of $75.Please let us know which option you'd like to go.
Hello [redacted]
We would like you to know that we have your igniter for your caloric oven sorry that it came in late.
We would like to schedule an appointment to come in and install it for you.
We will try to contact you, please call us or email which ever you...
choose.THANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The facts are the dishwasher is still not working. The house where the new pump attaches is cracked where the new pump was installed. Everything stated is true except the dishwasher leaked and I contacted the company within hours of the services call. All text messages are recorded. In addition, all of this was known by the company upon entering into the agreement. They never said the appliance was too old to repair. They never said they couldn't get parts. The entered into an agreement and took my money for an annual service contract. I was told they were too busy to come on one occasion. Finally, the company is NOT LICENSED to do business in Suffolk County. They leave no contact information, address or name of anyone. This is all found out after they receive payment. Very accommodating until they received payment. Then their system breaks down.
I offered the refund of my contract only because I could see they were incapable of making the repairs. They came three times with two men and each time failed to make the repair. They left parts in my garage. They left the drain disconnected under my sink. They have offered to fix the dishwasher on one hand and state the parts are not available on the other. Again, after taking my money knowing the age and condition of the appliance.
This is about a company that surely does not have the consumer in mind.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Attention [redacted]
As agreed by you in the beginning there was a trip fee for sending a technician out to your residence to diagnose the initial problem. This fee was for the amount of $75.00 plus TX. This was agreed by you and the company or the technician would have never came to your place of residence. The refund that you will receive like we stated before will be for the amount you paid less the trip fee which will be $75.00 plus tax.
We will send you your refund to the address that we have on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
After 10-20 unanswered phone calls and repeated no shows for appointments I had to have another company service my refrigerator. I paid 700.00 to you without any satisfaction for a service I did not receive from your company. If you have the part why haven't you contacted me? Its been well over a month! You are a liar and a cheat. I want my money returned! Buy the way, this was not a compressor issue, you misdiagnosed! You took my money and never fixed it, never returned to fix it nor did you try and contact me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been...
contacted directly by The Heat and Appliance Crew regarding complaint ID [redacted], however my complaint has NOT been resolved because:I have had several emails with Mr. K* ([redacted]) Park, who promised a return of my money several weeks ago. His email address is [redacted] I have yet to receive the funds, even though Mr. P[redacted] advised, in writing on October **, 2015, that he would return the money. However, he said that the funds would be sent out at the beginning of November in accordance with their "accounts payable procedure" that they allegedly have in place. To date, I have not received the funds.
They keep assuring me this is a legitimate company and not a scam. However, the reason they have not responded to your letters is that the address I gave to the Revdex.com (which I obtained from a "[redacted]" website), is that of a woman who advised it is a private residence and that she never heard of this company.
I again contacted [redacted] last week (all of the discussions are by way of email) and he assured me this was a legitimate business and that the owner would be contacting me. To date, however, I have not heard form the owner and still have not obtained a return of my money.
I have located several telephone numbers for the company, as follows:
###-###-####
###-###-####
###-###-####
###-###-####
###-###-####
All numbers I call go to voice mail. Seems to be the same voice mail message for all numbers. Interestingly, they pick up when I call from a number that they do not recognize....
Thank you for your help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We never received a refund check, as promised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Since the day the new board was found not to work, The Heat and Appliance Crew was supposed to be working to find/refurbish the part for my oven. It seems to me that 3 months was enough time to complete this task. I am grateful that the business had a stove for me to rent (at additional cost) so that I could complete the Thanksgiving holiday without issue. However, this stove is not the caliber of my own, I do not wish to own this stove, and I do not trust the company to complete further 'repairs' to any other appliances in my home. They have never responded to numerous phone calls about this repair-why should I believe they would contact me if I needed additional service? My original request for a complete refund for the cost of the service contract stands.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]