Salesman sold us a solar system and a roof repair and told us the roof repair came with a yr warranty since that was the only way we would purchase the solar system ! We started to have problems with our roof leaking when hard rains startedAlso they had damaged our gutters and left screws and washers in our yardThey took off our roof panels one at a time and replaced some decking where it had been leaking, they also removed the siding around our chimney to replace flashing and replaced all the screws with the same size screws and left out pieces of foam in the ridges! When talking to other companies we were told that was not the professional way to do the repair! When our roof started leaking in our downstairs breakfast nook we called several times and didn’t get anywhere with them until we filed our first complaint with the Revdex.comThey finally sent someone out to look at our house and they worked for Petersendean and told us that they would fix our leaks and replace our gutters a
My roof is still under warranty in Castellina subdivision, multiple roof tiles have slipped out of place and the black paper is exposed, I have been calling, leaving messages and emails with *** *** administrative assistant to warranty operations and she never returns calls - the last response was in November she was looking for paperwork on our home still waiting to get my roof fixedThe phone number ***, her direct line rings and rings and ringsI just need my roof repaired!!!! Started attempting to get my roof repaired over a year agoRespectfully Mike Cicci
my experience with PetersenDean was wonderfulevery aspect of the process went wellThe sales person was kind and knew his roofing productsWe purchased a new heavy duty shingle roof and it is beautiful and well installedWe also purchased some new attic vents and they are working well too
Had my fence done by PetersenDean last yearSales Rep gave me a quick quote and it was by far better than the other quote I received from another company On the day of install they showed up on time and were very professional They were careful with the plants in the area and installed a beautiful fenceVery happy!
Horrible experience and worst nightmare with PetersenDean Roof & SolarI purchased the system with the understanding that 100% of my electric bill would be coveredThe sale rep did not have the knowledge to estimate how many panels I needed covered the billAfter the system was installed, the communication is only through emailThere is no follow up by the sales repI was expected to know how to operate the system and expected to learn how system works I did not know it was never properly turned on until I received my PG& E bills for $and the solar actual covers only 43% not 100% which I had told the sale repWhen I contacted the company for assistance, I was blamed for not knowing how to do their job to operate the systemIt was my fault for not knowing when the system did not workThere is little to no communication with upper managementI had called many times and left message with no returns calls and I also emailed again no responseI have been trying to establish communication for about three months They only want your money and will blame you if your system does not workI would NEVER recommend this company to my families, friends, co-workers, and neighbors
Warranty has expired on this issue to begin withWork was performed over yearsHowever the workmanship shows negligents when the work was done and just now being discovered by premature dry rot that is occurring that should not bePetersen Dean, Inc lacked proper installation of felt material resulting in exposure of house fascia and roofing areas for over yearsI called the company for what they could do to helpThey agreed the warranty had expired and could do nothing except charge me $*** for putting a bid together for cost of repairs
Petersen Dean is running a radio ad for 20% off parts for fence, solar, house battery, and roofBut the salesman Chris Montano told me repeatedly that there is no 20% off discountI have been in contact with Chris for about a month for a price for installing a house battery
I purchased solar panels in December, The system was not producing any power until June, when a technician realized the system was not synchedI now have an almost $2,true up bill with * * * *I spoke with *** *** several times and each time he tells me a supervisor will contact me by the end of the day to reassure me they will compensate me for their mistakeIt has been weeks and I have yet to receive any documentation of how they will compensate me
Wow, another fantastic Peterson Dean project This time I added the battery back up to my existing Solar system I worked with *** *** who was very professional, caring and able to answer every question I threw his way The project was completed as promised by a very professional install crew I also worked closely with *** *** who kept me in the loop during the entire project She was again very professional and truly cared about any concerns I had Being retired, I was able to do a lot of research regarding solar and companies who did installs It is amazing how many companies are no longer in business Peterson Dean came highly recommended and I know why Each and every employee I had contact with truly treated me like family, not just another customer Thank you Peterson Dean, keep up the great work!
1) Numerous defects in work performed with attempts to correct also defective in reroof job at primary residence 2) Workmanship demonstrates either lack of knowledge to perform work correctly or callous disregard for standards related to products used in reroof job at primary residence 3) The amount of time for reroof exceeds construction times(Project started April and still needs final approval by city.)
According to the head of calling center, *** ***, (4th persons of this company) the company doesn't work on our house looking at my house on "*** map" like last three people of this company I had talked toI asked her to send me a copy of that policyShe now transferred to Arran of sales departmentAgain he looked at "*** map" and denied to even to come nor provide the written policyThey maybe the nation's largest private-own company but they are like pop & mom shop in a way they do business except looking at "*** map"
Our roof was replaced by the previous owners in February We moved in April According to the paperwork, the warranty is still in effectDuring Hurricane Irma last month, we lost 15-shingles from the topmost portion of the roofI began calling Petersen Dean on September to schedule someone to come out and assess the damageMost of my calls were answered by ***At first we were supposed to hear from someone within 3-business days, the next call she told me 5-business days and the subsequent call it was a 10-business day wait for a return callThe consensus resulting from my multiple calls was that I needed to speak with a *** *** because the roof is still under warrantyThe receptionists have emailed her and put me through to her voice mail at least times but I have never received a call or email backI have have requested but have never been able to speak with a manager over the phoneToday I was able to leave a message for *** who I
We had a leak in our ceiling and I called Petersen Dean Roofing to evaluate itIt took days to finally book an appointmentTheir process to make appointments is to leave a message with one person who calls back within a weekThe roofers came and stated that I needed roof maintenanceThey performed this service on 8/18/and charged me $The ceiling continued to leak although it took us sometime to recognize this fact as our neighborhood was evacuated for Hurricane HarveyOur house flooded and we moved out of the houseOur handyman cut out the ceiling at the site to reveal a completely open drain pipeI could look up and see the sky through the wide pipe! I was appalled that the roofers had missed this very obvious source of leakage! I contacted Petersen Dean Roofing on 10/15/via email expressing my need for an urgent repair due to the wide open pipe into my houseI know from experience that it is impossible to reach them by phoneI got a call back days later (
I had a generally good experience with Peterson Dean Roofing and Solar (PDRS) They provided Solar and roofing for our single story ranch home I wanted a single company to provide solar and roofing to simplify any warranty work I received quotes from other companies that did both and by other companies that did individual componentsPDRS happen to be the best price for both roofing and solar*** *** was our sales coordinator and worked with us to install Solar World Watt panels with Enphase microinverters He was patient and worked with us though the completion of the project *** *** was our solar coordinator and provided the technical information as part of the project Both were great to work withBelow is a rough timeline of the project/process* September - Initial Contact and Quote
* October - Solar Site Survey
* December - Roofing was installed
* Late January - Solar was installed
You can view our system at:
***
My only disappointment was that the installation of the Solar component took longer than anticipated and installation was completed early I was not able to take the Tax Credit in I am hopeful (assuming the current administration does not change the tax code) I still can To be fair, I heard there was a huge demand due to the new administration that potentially caused the delay The stronger rainy season did not help eitherThere was also some minor hiccups, but just enough to not give five stars Overall, I am satisfied with Peterson Dean Roofing and Solar and have recommended them to others
Salesman sold us a solar system and a roof repair and told us the roof repair came with a yr warranty since that was the only way we would purchase the solar system ! We started to have problems with our roof leaking when hard rains startedAlso they had damaged our gutters and left screws and washers in our yardThey took off our roof panels one at a time and replaced some decking where it had been leaking, they also removed the siding around our chimney to replace flashing and replaced all the screws with the same size screws and left out pieces of foam in the ridges! When talking to other companies we were told that was not the professional way to do the repair! When our roof started leaking in our downstairs breakfast nook we called several times and didn’t get anywhere with them until we filed our first complaint with the Revdex.comThey finally sent someone out to look at our house and they worked for Petersendean and told us that they would fix our leaks and replace our gutters a
My roof is still under warranty in Castellina subdivision, multiple roof tiles have slipped out of place and the black paper is exposed, I have been calling, leaving messages and emails with *** *** administrative assistant to warranty operations and she never returns calls - the last response was in November she was looking for paperwork on our home still waiting to get my roof fixedThe phone number ***, her direct line rings and rings and ringsI just need my roof repaired!!!! Started attempting to get my roof repaired over a year agoRespectfully Mike Cicci
my experience with PetersenDean was wonderfulevery aspect of the process went wellThe sales person was kind and knew his roofing productsWe purchased a new heavy duty shingle roof and it is beautiful and well installedWe also purchased some new attic vents and they are working well too
Had my fence done by PetersenDean last yearSales Rep gave me a quick quote and it was by far better than the other quote I received from another company On the day of install they showed up on time and were very professional They were careful with the plants in the area and installed a beautiful fenceVery happy!
Horrible experience and worst nightmare with PetersenDean Roof & SolarI purchased the system with the understanding that 100% of my electric bill would be coveredThe sale rep did not have the knowledge to estimate how many panels I needed covered the billAfter the system was installed, the communication is only through emailThere is no follow up by the sales repI was expected to know how to operate the system and expected to learn how system works I did not know it was never properly turned on until I received my PG& E bills for $and the solar actual covers only 43% not 100% which I had told the sale repWhen I contacted the company for assistance, I was blamed for not knowing how to do their job to operate the systemIt was my fault for not knowing when the system did not workThere is little to no communication with upper managementI had called many times and left message with no returns calls and I also emailed again no responseI have been trying to establish communication for about three months They only want your money and will blame you if your system does not workI would NEVER recommend this company to my families, friends, co-workers, and neighbors
Warranty has expired on this issue to begin withWork was performed over yearsHowever the workmanship shows negligents when the work was done and just now being discovered by premature dry rot that is occurring that should not bePetersen Dean, Inc lacked proper installation of felt material resulting in exposure of house fascia and roofing areas for over yearsI called the company for what they could do to helpThey agreed the warranty had expired and could do nothing except charge me $*** for putting a bid together for cost of repairs
Petersen Dean is running a radio ad for 20% off parts for fence, solar, house battery, and roofBut the salesman Chris Montano told me repeatedly that there is no 20% off discountI have been in contact with Chris for about a month for a price for installing a house battery
I purchased solar panels in December, The system was not producing any power until June, when a technician realized the system was not synchedI now have an almost $2,true up bill with * * * *I spoke with *** *** several times and each time he tells me a supervisor will contact me by the end of the day to reassure me they will compensate me for their mistakeIt has been weeks and I have yet to receive any documentation of how they will compensate me
Wow, another fantastic Peterson Dean project This time I added the battery back up to my existing Solar system I worked with *** *** who was very professional, caring and able to answer every question I threw his way The project was completed as promised by a very professional install crew I also worked closely with *** *** who kept me in the loop during the entire project She was again very professional and truly cared about any concerns I had Being retired, I was able to do a lot of research regarding solar and companies who did installs It is amazing how many companies are no longer in business Peterson Dean came highly recommended and I know why Each and every employee I had contact with truly treated me like family, not just another customer Thank you Peterson Dean, keep up the great work!
1) Numerous defects in work performed with attempts to correct also defective in reroof job at primary residence 2) Workmanship demonstrates either lack of knowledge to perform work correctly or callous disregard for standards related to products used in reroof job at primary residence 3) The amount of time for reroof exceeds construction times(Project started April and still needs final approval by city.)
According to the head of calling center, *** ***, (4th persons of this company) the company doesn't work on our house looking at my house on "*** map" like last three people of this company I had talked toI asked her to send me a copy of that policyShe now transferred to Arran of sales departmentAgain he looked at "*** map" and denied to even to come nor provide the written policyThey maybe the nation's largest private-own company but they are like pop & mom shop in a way they do business except looking at "*** map"
Our roof was replaced by the previous owners in February We moved in April According to the paperwork, the warranty is still in effectDuring Hurricane Irma last month, we lost 15-shingles from the topmost portion of the roofI began calling Petersen Dean on September to schedule someone to come out and assess the damageMost of my calls were answered by ***At first we were supposed to hear from someone within 3-business days, the next call she told me 5-business days and the subsequent call it was a 10-business day wait for a return callThe consensus resulting from my multiple calls was that I needed to speak with a *** *** because the roof is still under warrantyThe receptionists have emailed her and put me through to her voice mail at least times but I have never received a call or email backI have have requested but have never been able to speak with a manager over the phoneToday I was able to leave a message for *** who I
We had a leak in our ceiling and I called Petersen Dean Roofing to evaluate itIt took days to finally book an appointmentTheir process to make appointments is to leave a message with one person who calls back within a weekThe roofers came and stated that I needed roof maintenanceThey performed this service on 8/18/and charged me $The ceiling continued to leak although it took us sometime to recognize this fact as our neighborhood was evacuated for Hurricane HarveyOur house flooded and we moved out of the houseOur handyman cut out the ceiling at the site to reveal a completely open drain pipeI could look up and see the sky through the wide pipe! I was appalled that the roofers had missed this very obvious source of leakage! I contacted Petersen Dean Roofing on 10/15/via email expressing my need for an urgent repair due to the wide open pipe into my houseI know from experience that it is impossible to reach them by phoneI got a call back days later (
I had a generally good experience with Peterson Dean Roofing and Solar (PDRS) They provided Solar and roofing for our single story ranch home I wanted a single company to provide solar and roofing to simplify any warranty work I received quotes from other companies that did both and by other companies that did individual componentsPDRS happen to be the best price for both roofing and solar*** *** was our sales coordinator and worked with us to install Solar World Watt panels with Enphase microinverters He was patient and worked with us though the completion of the project *** *** was our solar coordinator and provided the technical information as part of the project Both were great to work withBelow is a rough timeline of the project/process* September - Initial Contact and Quote
* October - Solar Site Survey
* December - Roofing was installed
* Late January - Solar was installed
You can view our system at:
***
My only disappointment was that the installation of the Solar component took longer than anticipated and installation was completed early I was not able to take the Tax Credit in I am hopeful (assuming the current administration does not change the tax code) I still can To be fair, I heard there was a huge demand due to the new administration that potentially caused the delay The stronger rainy season did not help eitherThere was also some minor hiccups, but just enough to not give five stars Overall, I am satisfied with Peterson Dean Roofing and Solar and have recommended them to others