The Ideal Match

Dear Sirs: We are at the beginning of this Membership! She enrolled on 12/23/We must complete her Membership within yearsThere is no possible way this Member can come to this conclusion when she has not met all her referrals yetWe are confident that her first referral that we processed and sent her is the type of person she came to us for! We appreciate and respect all Members and we have shown that numerous times to this MemberWe value her Membership to the extent that we went our of our way from the beginning and will continue to do soWe have made an additional complimentary offer to keep her Membership on HOLD until she is through her busy season.She has had a problem with a previous dating service on line and she may be reflecting her experience there with usWe are differentWe are a successful, legitimate personal matchmaking firm that REQUIRES a thorough background check by an accredited investigation service which is much different than trusting an on line serviceWe are real people with a real office where she can come to go over her Membership at any timeWe have asked her to simply communicate with us which is the only way to value what we do in addition to our introductionsWe are confident we can resolve any issue for her as we have previously shown and we are willing to go the extra mile again! Sincerely, [redacted] Manager-Client Services

RE: ID # [redacted] Dear Revdex.com, Ms [redacted] became a Deluxe Member with us on 10/23/Her Membership contains referrals within a 3-year period as outlined in the AgreementAs of this date [redacted] has been sent introductionsAt the bottom of the contract, directly above Ms [redacted] ’s signature, in bold print, and in LARGER font, we indicate a 3-day rescission period, in which a client can receive a refundAfter the 3-day rescission period we can only process a refund for reasons indicated in the Agreement such as moving, being deployed, becoming physically unable to date, or not receiving the contracted amount of introductions within the time-frame of the Agreement Looking over [redacted] ’s file there is very positive feedback from herAlthough she did not care for of the referrals so far, we are confused because she was dating her 2nd referral for almost months! As a matter of fact she requested going on HOLD for this Member(HOLD indicates that the Member wants to continue seeing the introduction exclusively and does not want us to continue our search for future introductions) Below is her feedback sent to us via email: Yes (We spoke on the phone) Yes(We met) :) !!!!!!!!!!!! The things I like about [redacted] are; his smile, he is very affectionate (like myself), very sweet and kind, respectful, he is a gentleman, funny, likes to kiss often, passionate, he is tall we have great chemistry and I’m attracted to himThe things that are really important to me in a partner, (that [redacted] lacks) is a man who has a healthy lifestyle, enjoys exercising on a regular basis and is somewhat fitSomeone who likes to be active outdoorsSomeone who is really ready to start a serious relationship, someone who has time to WANT to invest in finding that partner [redacted] is not a plannerI need someone that that shows me by his actions that he is an honest person Someone that wants to enjoy lots of things togetherSomeone who wants to have fun oftenHOLD I will list excerpt from ***’s emailed feedback report below: [redacted] is very nice She and I hit it off great in the beginning and we were dating up until last weekI let her know about my schedule and was very, very transparent that I was in charge of a big project She no longer wants to see me but we had a great timeVery sweet and nice but did not like my work schedule This clearly indicates that we were very close to what she is looking for The other gentleman that [redacted] met ( [redacted] ) sent in feedback after their first meeting It went okWe met and talked and she is an interesting personShe can be pretty negative with informationI think she was going through something at the time we metWe were getting along and then I never heard from her againI had a message from her about going hiking but I was in Redondo Beach [redacted] ’s feedback from her date with [redacted] was: [redacted] was VERY forward, Very persistentWouldn't keep his hands off meContinued to try to kiss me even after I said "no" He claimed to be one way and did the exact opposite?? [redacted] never met with her third introduction, ***, due to the conversations they were having via text [redacted] sent us some of the text communication between her and [redacted] and it is a perfect example of why we strongly discourage texting each other before meeting in personAs certified dating coaches we have seen that text messages can be interpreted in many different ways and can end up just as it did in [redacted] ’s caseWe list our suggestions and rules in our Dating Do’s and Don’ts and Dating Tips paperwork that every Member receives at the start of their Membership Understanding the nature of our business trying to match people on an emotional, intellectual, and physical level and all the different types of personalities involved one can see that it is not easyWhile we would like every Member to fall in love with the person of their dreams in the beginning it does not always happen that way We are confused by her complaint because the facts are contrary to her written feedbackThere are more referrals to go so hopefully we can fine-tune this for her which is part of the processWe have spoke to and met with [redacted] to go over her Membership and offered her several benefits, such as Selective Screening, where she can control her Membership and approve a referral before we send it which she enjoyedIn addition, we invited her to a Mixer where she could meet more men which she attended and told us she had a great time! We have performed under the Agreement and gone out of our way to help herWe went over policies and procedures for a better understanding as well along with dating rules and tipsAlthough [redacted] has struggled to follow them so as to not be rude to her referral(s), this had a direct and negative impact on her MembershipWe asked her to make an adjustment in this area and we are sure that if she complies she will have a truly great experience moving forward In closing, we enjoy servicing Ms [redacted] ’s MembershipWe have shared with her, complimentary, our Selective screening benefit, our PA (personal approval) benefit and the Event benefit to further assist herWe are happy to share with her more than she paid for as we have demonstratedWe invite [redacted] in to the office again to be sure we can stay on track Sincerely, [redacted] VP of Operations The Ideal Match

I am truly disgusted and disgusted with this organization. I have tried several times to get at least half my money back, but was told you could only do that three days after you sign the contract. Interesting since I didn't have my first match,until a month after I signed up and I don't even recall signing the contract! Yes, Dana is very persuasive and I trusted her. Again, she told me, too, she had a good match for me, but that never materialized. The first "match" was anything but a match. We had nothing in common. I had to beg for another, so they picked someone out of a hat. Hans was nice, but I doubt we will ever see each other , again. The last "match" knew nothing about the referral, said he had cancelled his membership and gotten his money back! I really just want to get at least some of my $2200 back. This whole situation has been a disaster. What was I thinking? Oh, yes, I was trusting these people

From: [redacted] [mailto: [redacted] @ugacinc.com] Sent: Wednesday, April 09, 11:AM /> To: [redacted] Subject: Re: [redacted] Hello ***, I have cancelled the account and will get with [redacted] in Funding to let you know the amount of the buyback Thank you, [redacted] Client Services Coordinator P: (816) 236-F: (816) 817- E: [redacted] @ugafinance.com www.ugafinance.com - South Belt Highway, Saint Joseph, MO, IMPORTANT: The contents of this email and any attachments are confidentialThey are intended for the named recipient(s) onlyIf you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereofIf you received this email in error, please notify us immediately by sending an e-mail or by callingAll views and opinions expressed in this email message are the personal opinions of the author and do not represent those of the companyNo liability can be held for any damages, however caused, to any recipients of this message On Wed, Apr 9, at 1:PM, [redacted] wrote: Please cancel her and let me know the amount of the chargeback Thanks, [redacted] VP of Operations (619) 291-office (619) 291-fax

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

I was told by my personal advisor at The Ideal Match that this business IS a member of the Revdex.comI believed herI wish I had done my research beforehandThat statement was a flat-out LIE! I talked to my personal advisor several times in the first few days about wanting to cancel my membership (because something just didn't feel right about it)Each time, she convinced me to think about it a little more, and she reassured me that I would be successful with this processShe promised to get me a deep discount of $and told me about some man that she already had lined up as a match for me So with that conversation, the membership costs went from horribly EXORBITANT ($8995) to ridiculously EXPENSIVE ($5995), but I agreed (when I was not in a clear state of mind, after dealing with the aftermath of a suicide, which I had mentioned to my personal advisor)However, my personal advisor made a point of telling me that she would be "with [me] every step of the way." She convinced me that she was personally invested in my success, and pointed out that she rarely requests to work with a specific client after the initial consultationI haven't heard from her since then That promise was one week agoI have yet to see that $credited back to my credit cardAnd the "great match" she told me about left our dinner date 20-minutes after we met last night (November 2016), with ZERO EXPLANATION, aside from "I have to take this call"He stepped out to take that phone call (before our appetizers were served) and NEVER RETURNED! I ended up eating dinner alone(He was also NOT the same age as I had been told by this company! If I wanted to meet someone who doesn't really match his profile description, I could go to any number of online dating sites, and I would have spent A LOT LESS MONEY!) The restaurant absorbed the cost of the meal he ordered At least I can say that the staff at the Brigantine in Escondido was great! They were very attentive and the food was quite good I know The Ideal Match company doesn't guarantee "chemistry " with each match, but I would think that anyone who signs up for this matchmaking service would at least have some basic manners! That was clearly not the case (nor was he a "good communicator" which had been one of the other selling points on this "match") This is totally unacceptable! I did not pay almost $to have my date walk out after just minutes! I now believe that the main purpose of this company asking about credit card balances and available credit in the initial interview is NOT to verify a client's financial stability and creditworthiness before matching them with another client, but to determine how high a price they can charge for their "services" I'm an intelligent and successful womanI feel frustrated and angry that I was duped into spending a huge amount of money (when I was in a highly vulnerable state), and I didn't get anything close to what was promised As I've read through other people's feedback on this company, it infuriates me to know that others paid less than a quarter of what I paid for the same basic "service"This is completely unfair and unethicalEven attorneys don't get this much money for such little service! This company may have some wonderful success stories on its website, but I wonder how many people got bamboozled like I didIt's unethical and dishonestIt's horrible that a company would prey upon successful professionals looking for love in this mannerThere has to be some recourse

RE: ID # [redacted] Dear Revdex.com, Ms [redacted] became a Deluxe Member with us on 10/23/Her Membership contains referrals within a 3-year period as outlined in the AgreementAs of this date [redacted] has been sent introductionsAt the bottom of the contract, directly above Ms [redacted] ’s signature, in bold print, and in LARGER font, we indicate a 3-day rescission period, in which a client can receive a refundAfter the 3-day rescission period we can only process a refund for reasons indicated in the Agreement such as moving, being deployed, becoming physically unable to date, or not receiving the contracted amount of introductions within the time-frame of the Agreement Looking over [redacted] ’s file there is very positive feedback from herAlthough she did not care for of the referrals so far, we are confused because she was dating her 2nd referral for almost months! As a matter of fact she requested going on HOLD for this Member(HOLD indicates that the Member wants to continue seeing the introduction exclusively and does not want us to continue our search for future introductions) Below is her feedback sent to us via email: Yes (We spoke on the phone) Yes(We met) :) !!!!!!!!!!!! The things I like about [redacted] are; his smile, he is very affectionate (like myself), very sweet and kind, respectful, he is a gentleman, funny, likes to kiss often, passionate, he is tall we have great chemistry and I’m attracted to himThe things that are really important to me in a partner, (that [redacted] lacks) is a man who has a healthy lifestyle, enjoys exercising on a regular basis and is somewhat fitSomeone who likes to be active outdoorsSomeone who is really ready to start a serious relationship, someone who has time to WANT to invest in finding that partner [redacted] is not a plannerI need someone that that shows me by his actions that he is an honest person Someone that wants to enjoy lots of things togetherSomeone who wants to have fun oftenHOLD I will list excerpt from ***’s emailed feedback report below: [redacted] is very nice She and I hit it off great in the beginning and we were dating up until last weekI let her know about my schedule and was very, very transparent that I was in charge of a big project She no longer wants to see me but we had a great timeVery sweet and nice but did not like my work schedule This clearly indicates that we were very close to what she is looking for The other gentleman that [redacted] met ( [redacted] ) sent in feedback after their first meeting It went okWe met and talked and she is an interesting personShe can be pretty negative with informationI think she was going through something at the time we metWe were getting along and then I never heard from her againI had a message from her about going hiking but I was in Redondo Beach[redacted] ’s feedback from her date with [redacted] was: [redacted] was VERY forward, Very persistentWouldn't keep his hands off meContinued to try to kiss me even after I said "no" He claimed to be one way and did the exact opposite?? [redacted] never met with her third introduction, ***, due to the conversations they were having via text [redacted] sent us some of the text communication between her and [redacted] and it is a perfect example of why we strongly discourage texting each other before meeting in personAs certified dating coaches we have seen that text messages can be interpreted in many different ways and can end up just as it did in [redacted] ’s caseWe list our suggestions and rules in our Dating Do’s and Don’ts and Dating Tips paperwork that every Member receives at the start of their Membership Understanding the nature of our business trying to match people on an emotional, intellectual, and physical level and all the different types of personalities involved one can see that it is not easyWhile we would like every Member to fall in love with the person of their dreams in the beginning it does not always happen that way We are confused by her complaint because the facts are contrary to her written feedbackThere are more referrals to go so hopefully we can fine-tune this for her which is part of the processWe have spoke to and met with [redacted] to go over her Membership and offered her several benefits, such as Selective Screening, where she can control her Membership and approve a referral before we send it which she enjoyedIn addition, we invited her to a Mixer where she could meet more men which she attended and told us she had a great time! We have performed under the Agreement and gone out of our way to help herWe went over policies and procedures for a better understanding as well along with dating rules and tipsAlthough [redacted] has struggled to follow them so as to not be rude to her referral(s), this had a direct and negative impact on her MembershipWe asked her to make an adjustment in this area and we are sure that if she complies she will have a truly great experience moving forward In closing, we enjoy servicing Ms [redacted] ’s MembershipWe have shared with her, complimentary, our Selective screening benefit, our PA (personal approval) benefit and the Event benefit to further assist herWe are happy to share with her more than she paid for as we have demonstratedWe invite [redacted] in to the office again to be sure we can stay on track Sincerely, [redacted] VP of Operations The Ideal Match

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
they do not have quality men in their collection and they have disconnected staffsI want to canelled my service on the 2nd day I signed up for the serviceI do not want to deal with this companyWhen they call me to schedule of these appointments I specifically told them when, and they disregard my time and still schedule me on a time that I specified that I am unavailableWhy would I continue my membership with the staffs that disrespect their members' timeI want to cancel my membership and to get the reminding of my refund.
Regards,
*** ***

I contacted the manager, Dave, is seeking a workable solution for both parties and he was agreeable to that
I had a very negative experience and hope that it can be resolvedI like the fact that he was patient, courteous, professional, agreed to help meI would like to mention that I had a great customer service experience with my phone call

We would like to share the details so the Revdex.com can come to a fair and reasonable conclusion in our efforts to provide services to this MemberShe entered into a fully executed contract and enrolled as a Member on May 18, for a referral Trial Membership that must be completed within years
Right above her signature at the bottom of the page, in bold print and in the largest font on the contract is the day rescission period in which to cancel per CA lawThis Member could have taken all the time she needed to read the contract at the office prior to signing in addition to reading the information during the rescission period.There are no refunds after the rescission period except for reasons outlined in the Agreement(Moving, being physically unable to date, or services not being provided in the appropriate time-frame.) This Member actually had additional day to read the material (Sunday.) We do not, and have not sent creditors to harass this MemberShe financed her Membership with a third party who is following up on that contractWe have provided services to this Member, as indicated on the front of the contract including processing her first referral. Additionally, we made an exception for this Member as well only charging her a heavily discounted enrollment fee to cover the cost of enrollment and her referrals were freeAs stated in the Agreement on the front page, “You agree that the Initiation Fee constitutes full consideration for these services, and is payable in full, and earned in full, at the time of your Membership interview.” Services such as interviewing, eligibility screening and qualification, compatibility self-disclosure, evaluation, and profiling, etcare all provided as part of all MembershipsThe first we heard of any cancellation inquiries from her was on 06/01/when she got back from her Puerto Vallarta trip which took place after her day rescission periodIn closing, this Member disputed her credit card charge as well which was settled in our favor for the same reasonWe ask this Member to contact us to go over her Membership before she results to other means of trying to leverage a refundShe has disputed her payment through her bank, written misleading information online on Yelp!, and filed a Revdex.com complaintShe has not taken us up on our offer of sitting down to go over her Membership or even placed a phone call to speak with someone in our office about her options at this pointWe could purchase her financing contract from the third-party company, reduce her Membership level, create a pay-off to decrease her Membership cost, etcbut we would need her to communicate with us to move forward Sincerely, *** *** Manager-Client Services ***

***
***
August 27,
Revdex.com of San Diego
Viewridge Ave Suite
San Diego, CA
Phone: (858)496-
Fax:(858)496-
The Ideal Match
Rio San Diego Dr
Suite
San Diego, CA
Case # ***
Dear Ms
***,
Below you
will see our efforts to reach Ms*** prior to her Membership
cancellation
Ms
*** enrolled on 06/04/On that date we faxed her background check as
well which was received by us from the Investigative Service on 06/06/Her
Welcome Letter was sent on 06/07/and sent her first referral to her, ***,
on 08/08/We received her written
feedback on her referral on 10/21/
Ms
***’s 2nd referral, ***, was processed and sent to her on
02/17/We have never received her feedback on ***As stipulated in the
contract, (#8B), Member’s are required to send in their written feedback on
every referral which is essential to our success under the Agreement
Furthermore, it is stated in #of the Agreement that a failure to act on a
referral and/or failure to give us feedback on a referral will subject the
Agreement to termination
We made
several attempts to contact Ms***After waiting months for feedback
on ***, we tried several forms of contact and did not hear back from her
Our records indicate that on 06/28/2012, a status letter was sent to which we
got no responseAnother letter was sent on 08/03/sharing with Ms
*** that we have not heard from her but that letter was returned to us due
to her address not being the same as when she enrolledIt is stated in the
Agreement, at #16, that all Members are responsible for any changes in personal
information, such as, (but not limited to) address change, phone number change,
dating exclusively, etcWe did not and do not have another address for her as
of this writingIn addition, on 08/14/2012, we sent her an email and got no
response! After that, we tried again to reach her by mail on 08/29/2012, and
that letter too was returned to usThat letter stated we needed to hear from
her by 09/29/to keep her Membership active
On
09/06/we received a letter from Ms*** stating that she had
relocated to San Jose, and that excluded her from her from a Member and that
she moved times prior to thatPerhaps that is why her mail was returned to
us and why we were not able to locate her
Ms***’s initiation fee
was the total cost of her MembershipThe amount of $was for services rendered at the time of enrollment
(#2A and B of the Agreement.) Her referrals were free and therefore there
is nothing available toward a refundHer enrollment fee was heavily discounted
from our every day pricing which would have left something on the tableWe
would like to add that these type situations are uncomfortable as we are
sensitive to our Members needsAt the same time, our Members must also abide
by their responsibilities as a Member
Thank you,
*** ***
Manager-Client Services

With the enhanced screening and added benefit's we feel that we are more than accommodating the clients frustrations with previous matchesWe are willing to provide these added services free of charge to help the client find the gentleman she is looking for!

In response to Ms***'s complaint, please consider our pro-active approach to her
class="gmail_default" "">Membership as follows:On 12/30/2013, Ms*** enrolled as a MemberAll Members must sign a year contract, goverened by the Stat of CaliforniaShe chose a TRIAL MEMBERSHIP for referrals and if she is not in a relationship after those 5, then she will receive up to another complimentary on a new contractThe Membership of her choice contains no benefits such as offered on otherMembership typesThis is indicated under SPECIAL NOTES in large font on the documentOur responsibility is to "do the heavy lifting," provide our Members with referrals, not get between the Members about a referralHer background check was faxed on 12/30/and her Welcome Letter e 1ailed with a copy sent to her by the USPSOn 12/31/her background check was received and her first referral sent to her (James) on that date.We had another referral ready who became ayailable and sent that match to Ms*** on01/07/After that referral was sent, and before Ms***'s 2nd referral, ***, we found out from James, her first referral, on January 1!4, 2014, that he had decided not to act on his referral due to the rekindling of his old girlfriendAlthough it is the responsibility of allMembers to share with us any personal changes to avoid these circumstances (#of the contract), and he did not, Ms*** did not get to meet himWe had another referral ready who became available and sent that match to Ms*** on 01/07/Feedback below from Ms*** on *** 01/22/2014:YesYesTell us your thoughts this on this referral Answer: *** told me on the phone that he was legally separated indefinitely.I had told *** that I did not want any match that was separated, legally separated,etcWe had a very deliberate conversation on this, since she asked me to be very specificHaving learned this about *** during our phone call, I was very hesitant to meet himBut I thought I would give him the benefit of the doubtI knew from the second I saw him he was nowhere near a match for me. He appears slightly effeminate,he is a very slow talker,and talked about himself most of the timeHe only asked questions about me toward the end of our meetingThis was also true on the phone -- he asked no questions about me.*** talked about how busy he was and how plans would have to be made way in advance because of his kids and his very busy jobI sat wondering why he had signed up for a dating service thenHe didn't seem very motivated to date.I am looking for someone who is motivated to date and get to know another personSomeone who is willing to put in the time to spend togetherI am also looking for someone who is physically attractive to me- someone who is modern-looking and does not look like a college professorI don't mean to sound superficial, but looks do matter to meI am smart and athletic,and I am looking for someone who is likewisePlease provide any additional commentsAnswer: I am l oking for someone who is enthusiastic to meet me and shows an interest in gettingto know meI am looking for an attractive, smart,successful,athletic man who has a vibrant personality and astrong sense of masculinity NoYesReady.We contacted Ms*** on 01/31/because we had another referral become available (***) and wanted her to have the first opportunity to meet him before another MemberShe accepted the referral sent out on that datePlease note her feedback on *** from:02/10/(her original survey enclosed):YesYes.I called him first, but it was a good phone calland we were looking forward to meeting. we met at a La Jolla restaurant on last WednesdayIt was a very nice meetingI thought he was definitely my typeIt lasted for about hour minutesIhad a glass of wine,he had a beer. He wanted to continue to go somewhere else or walk, but I tend to want to keep first dates am hour or so As I told ***,I thought you nailed it! I really like *** and think he is definitely my typeHe is smart,adventurous,good-looking,athletic, sensitive,mature,has a sese of humor,and likes to tell storiesWe did not get into a conversation about what we want in a relationship so I am not sure where he stands on that I don't know if he is dating others and"surveying the field," so to speakI was hoping to ask about what he's looking for in a relationship on perhaps a second dateWe ended this date with the definite intention of seeing each other again .He asked me point blank, and I said absolutelyHe was a bit put off by my wanting to leave after hour minutes,but I believe I truly communicated that I would love to see him again.The only problem is that he hasn't called me since our date Wed nightI am concerned about thisIf you have any information to share, please do because I would really like to continue with this guy and not go on to another first date,IF he is genuinely interestedPleas provide any additional comments. Answer: I would like to emphasize that I do really like his matchHowever,the "calling" part is awkwardI do not want to call him,as he said he would call me to set up another dateI was thinking it would be this weekend But he hasn't called yetI am,of course,not sure what he's thinking since I don't know him that wellBut all signs were that he wants to move forward I would love some insight on thisYesReady.Prior to receiving this feedback, I received a call from Ms*** thanking me for the referral. She was extremely happy and clearly understood that our process, that we match on: an AS AVAILABLE basis as indicated in the Agreement and that there is no schedule as to when a Member will or
will not receive a referral.We have had another referral for Ms*** however he is currently unavailableAs a result we are working on her next referral.We have performed well for Ms*** in terms of our serviceWe have abided by our responsibilities with great pleasureWe have completed the work on 60% of her Membership inless than 1/months! In addition, please let me know if dates and times are necessary to share withyou as we have many dates/times of our written dialogue to share if necessary as Ms*** wantedus to think of her first and keep her in mind always by what seems to be her weekly correspondence.Sincerely,Dave OrmrodClient Services Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I
reviewed appear below.In one word my response to the representative
of The Ideal Match is RHETORIC , which has been the case since day one Clearly,
The Ideal Match does not understand that this complaint is about the fact that
they are unable to provide matches that fit my criteria which was detailed in
the lengthily interview process.
In their response in paragraph of their rebuttal,
they refer to their contract stating ‘as
available’ which was not what they presented to me at my interview They continuously claimed that they had
plenty of matches for me, especially between the Palm Springs and San Diego
area. That covers a vast demographic area
and in months to only have candidates is just plain false
In addition to the above issue of falsely
presenting services that they couldn't provide me, they attempted to match me up with matches that did not met my criteriaWhich is explained as follows:
1st match: A man who was
clearly 5’7” not 5/10”, or above, as requested in my criteria. They should have known that he wasn’t the
height claimed. I later found out that
he was the janitor of the building that they occupied yet he claimed his was in
the property management business which was not completely correct
2nd match: A guy with no motivation, didn’t
like living in the desert and did not have the economic level that I requested. I sent them an email, which I have attached
They responded to with more RHETORIC. I
then responded with the facts and truth to my experience and reality. They can continue to try to change the facts,
but the fact is ‘they are unable to provide me with matches that fit my
criteria as they pretended to offer me
After several months, they gave me a match
the ‘broke the camel’s back. A man who
was still married and separated for years!
NOT ACCEPTABLE period
In their rebuttal, they only included only
the emails they sent to me and failed to include my responses. I have included those email communications to
you
With regards to their ‘Selective Screening’, a receptionist
employee calls the client with basic information of age, height, physical
build, general occupation, area to live, and children or not. That’s it!
I hired them to screen the prospect according to what I describe in my
criteria. With what little information
the ‘employee’ (not matchmaker)’ gives me is not enough for me to know what the
truth really is. The ‘selective screening’ was presented to me as though the Ideal Match
would do that for me. That is what I
paid them to do. The matches they gave
me were no different than meeting these men in a bar! That is not what I signed up for, nor was it
what I was present to me as to what The Ideal Match would provide me.
In response to paragraph 6, line 2, it is
a statement that they had matched me times and that they could not
reach me. There is no clear evidence that
they made ‘SEVERAL ATTEMPTS’ to contact me as indicated in their response to my
compliant. In fact, it has been me who
has made attempts to remedy the problem, or at least give them the opportunity
to do so
The
Ideal Match has clearly demonstrated that they able to provide me with the
promises they gave me, not only at my initial meeting, but again when I gave
them another chance I am in demand of a full refund of $5000,
based on the facts and evidence that The Ideal Match are unable to provide the
services and falsely presented what they could.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for speaking with me on the phone this morning abut my case. I am forwarding the email attachment of my timely response to your 08/30/email. I am having difficulty with my email address: *** and have changed to a new address which you should use in future correspondence: ***Thank you for your understanding. Please refer to the attachment. I am not able to resolve my issues with Ideal Match (IM)In email correspondence with the Administrator, he offered better service if I pay $more! The service would not be different from the past months experienced as a “trial” member. My understanding of “trial” is a temporary categoryMy experience has confirmed that this service is unable to meet the expectations they held forth at the initial interview, therefore the trial period did not work for meHowever, IM reminds me that I am still obligated to continue to pay them via *** *** *** *** *** for several more months! I need your help in ending this drain on my resources. I contacted Revdex.com for assistance in dealing with the Administrators of IM and *** acct.#***. IM informed me that if I stop payment to *** *** *** ***, the company who automatically withdraws money from my checking account each month, then my credit is adversely affected! I am caught by IM and ***. In trying to resolve my exit from IM, I was also offered a face-to-face meeting with Administrator *** in their Mission Valley office. I am not interested in stepping into IM’s arena for an argumentThis service is unable to meet my needs and I disagree with IM’s position that they have! I do not want to be badgered into paying more money for a service which cannot meet my needs IM’s only solution to poor service is to pay them more money! I want completed release from *** and a stop to all future payments to ***/IM.Thank you for your help and advice.Sincerely yours,*** *** Sent from Mail for Windows 10
Regards,
*** ***

RE: ID # [redacted]
Dear Revdex.com,
"">Ms[redacted] became a Deluxe Member with us on
10/23/Her Membership contains referrals within a 3-year period as outlined
in the AgreementAs of this date [redacted] has been sent introductionsAt the
bottom of the contract, directly above Ms[redacted]'s signature, in bold print, and in LARGER font, we indicate a 3-day rescission period, in which a
client can receive a refundAfter the 3-day rescission period we can only
process a refund for reasons indicated in the Agreement such as moving, being
deployed, becoming physically unable to date, or not receiving the contracted
amount of introductions within the time-frame of the Agreement
Looking over [redacted]'s file there is very positive feedback
from herAlthough she did not care for of the referrals so far, we are confused
because she was dating her 2nd referral for almost months! As a
matter of fact she requested going on HOLD for this Member(HOLD indicates
that the Member wants to continue seeing the introduction exclusively and does
not want us to continue our search for future introductions) Below is her feedback
sent to us via email:
Yes
(We spoke on the phone)
Yes(We met) :) !!!!!!!!!!!! The things
I like about [redacted] are; his smile, he is very affectionate (like myself), very
sweet and kind, respectful, he is a gentleman, funny, likes to kiss often,
passionate, he is tall we have great chemistry and I'm attracted to himThe
things that are really important to me in a partner, (that [redacted] lacks) is a man
who has a healthy lifestyle, enjoys exercising on a regular basis and is
somewhat fitSomeone who likes to be active outdoorsSomeone who is really
ready to start a serious relationship, someone who has time to WANT to invest
in finding that partner[redacted] is not a plannerI need someone that that shows
me by his actions that he is an honest person.
Someone that wants to enjoy lots of things togetherSomeone who wants
to have fun oftenHOLD
I will list excerpt from [redacted]'s emailed feedback report
below:
[redacted]
is very nice. She and I hit it off great
in the beginning and we were dating up until last weekI let her know about my
schedule and was very, very transparent that I was in charge of a big project
She no longer wants to see me but we had a great timeVery sweet and nice but
did not like my work schedule
This clearly indicates that we were very close to what she
is looking for
The other gentleman that [redacted] met ([redacted]) sent in
feedback after their first meeting
It
went okWe met and talked and she is an interesting personShe can be pretty
negative with informationI think she was going through something at the time
we metWe were getting along and then I never heard from her againI had a
message from her about going hiking but I was in Redondo Beach[redacted]'s feedback from her date with [redacted] was:
[redacted]
was VERY forward, Very persistentWouldn't keep his hands off meContinued to
try to kiss me even after I said "no" He claimed to be one way and
did the exact opposite??
[redacted] never met with her third introduction, [redacted], due to
the conversations they were having via text[redacted] sent us some of the text communication
between her and [redacted] and it is a perfect example of why we strongly discourage
texting each other before meeting in personAs certified dating coaches we
have seen that text messages can be interpreted in many different ways and can
end up just as it did in [redacted]'s caseWe list our suggestions and rules in
our Dating Do's and Don'ts and Dating Tips paperwork that every Member receives
at the start of their Membership
Understanding the nature of our business trying to match
people on an emotional, intellectual, and physical level and all the different
types of personalities involved one can see that it is not easyWhile we would
like every Member to fall in love with the person of their dreams in the beginning
it does not always happen that way
We are confused by her complaint because the facts are
contrary to her written feedbackThere are more referrals to go so hopefully
we can fine-tune this for her which is part of the processWe have spoke to
and met with [redacted] to go over her Membership and offered her several benefits,
such as Selective Screening, where she can control her Membership and approve a
referral before we send it which she enjoyedIn addition, we invited her to a
Mixer where she could meet more men which she attended and told us she had a
great time!
We have performed under the Agreement and gone out of our
way to help herWe went over policies and procedures for a better
understanding as well along with dating rules and tipsAlthough [redacted] has
struggled to follow them so as to not be rude to her referral(s), this had a
direct and negative impact on her MembershipWe asked her to make an
adjustment in this area and we are sure that if she complies she will have a
truly great experience moving forward
In closing, we enjoy servicing Ms[redacted]'s MembershipWe
have shared with her, complimentary, our Selective screening benefit, our PA
(personal approval) benefit and the Event benefit to further assist herWe are
happy to share with her more than she paid for as we have demonstratedWe
invite [redacted] in to the office again to be sure we can stay on track
Sincerely,
[redacted]
VP of Operations
The Ideal Match

I just read some of the negative reviews posted and I find them very one sided. All seemed to be based on a specific incident or event. This isn’t a good representation of this company. Ideal Match offers clients access to several professional matchmakers to assist you in finding a suitable person to date based on information gleaned from several interviews. They provide clients with referrals for dating. After the introduction, it’s up to the couple to connect the dots and make time to get to know each other and determine compatibility for a personal relationship, or even marriage.
Yes, you pay them a fee when signing up, because you are asking them to provide you with a service. This includes three interviews, filling out a personal preference profile, and a background check before moving forward. The day I signed up, no one pressured me, or promised me that I would find the perfect person or the woman of my dreams. I have been offered coaching sessions, follow up interviews, and a myriad of support services which would have cost me more than my membership if I paid for them separately. I have been very impressed with the professionalism, customer service, and feedback that I have received from Dave, Bryan, Marni, Shyla, and Enza. I will say there have been some challenges, just like anything else in life. I feel very comfortable knowing that the team has vetted my referral before sending it to me, and there are no exaggerated profiles descriptions to read, no outdates pictures to sift through, and I never worry if the person I am taking to lunch or dinner has a felony conviction. When you pay money to join any of the popular on-line dating service you are gambling. The professionals at Ideal Match have provided me with a service that takes the guess work out of dating, and for that I am very grateful.
I recommend this company to anyone getting back in the dating scene; however, before you sign up and pay your fee lose the prejudices that you bring to the table. Forget the bad experiences you had dating on-line, or the failed marriage. Come in with an open heart and mind. Be emotionally intelligent, and be ready to accept both positive and negative feedback. Have fun, meet some great people, laugh, and enjoy yourself. Not everyone is perfect and don’t expect them to be just like you.

Dear Sirs:This note is in response to Ms. [redacted]’s complaint. Our efforts are to make this very easy to understand for Ms. [redacted]. She indicates in her response that the Membership she chose, our TRIAL Membership, did not work for her. While we have had clients fall in love with only 1 referral it’s important to note that our TRIAL Membership is a special Membership that is heavily discounted so someone can experience the service. While we have had clients successfully find a relationship with the Trial is does not include the same base 10 introductions as all our other Memberships and other benefits such as screening, events, hold, etc.  We did not choose this Membership for her and she was given an opportunity to make a different selection but chose not to because of the cost. Perhaps now she realizes the value of those other Memberships especially since she absolutely loves the Events we put on and has asked numerous times to attend them but the Trial Membership she chose does not come with that benefit. As a matter of fact, and as previously mentioned, she met a gentleman at an Event we did invite her to. She went out with this gentleman multiple times over a 3 month span. By definition, this was a relationship which we do not guarantee for any Member.We fulfilled our responsibilities per the contract and exceeded them! This Member is not entitled to any refund and we will not provide one since we fulfilled our obligation to her. More referrals than contracted were sent and she was able to attend a few mixers even though her Membership did not include that benefit. The offer she refers to in her complaint is for a heavily discounted RENEWAL fee, less than half of the cost of her first Membership, not an additional fee for what she has already committed to by contract that must be fulfilled. Our offer was very generous. For example, this would be like someone going to a restaurant, ordering and eating their dinner, given a free appetizer, asking for more, and after being told they would have to pay for a second plate of food demanding a refund for what was already eaten. Under normal circumstances in any business, all businesses suggest and highly recommend that their clients come to the office to go over their experience hoping to work out a fair and reasonable solution to whatever it is that the client is unsatisfied with and she refuses to do so. Integrity is important and we strive to maintain that always. Everything with this Member was great until the time came that her Membership was completed and she could not attend Events that she so highly valued and we made her the above stated offer that was more than fair.In closing the VP of Operations tried to step in and was willing to extend the initial Membership, bonus a few referrals to the client (free of charge), or even look at another opportunity to renew at a better rate. This discussion has never happened with the client because she has refused to communicate with him. Thank you,The Ideal Match [redacted] Manager-Client Serviceswhy here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Sirs: We are at the beginning of this Membership! She enrolled on 12/23/2017. We must complete her Membership within 3 years. There is no possible way this Member can come to this conclusion when she has not met all her referrals yet. We are confident that her first referral that we processed and sent her is the type of person she came to us for! We appreciate and respect all Members and we have shown that numerous times to this Member. We value her Membership to the extent that we went our of our way from the beginning and will continue to do so. We have made an additional complimentary offer to keep her Membership on HOLD until she is through her busy season.She has had a problem with a previous dating service on line and she may be reflecting her experience there with us. We are different. We are a successful, legitimate personal matchmaking firm that REQUIRES a thorough background check by an accredited investigation service which is much different than trusting an on line service. We are real people with a real office where she can come to go over her Membership at any time. We have asked her to simply communicate with us which is the only way to value what we do in addition to our introductions. We are confident we can resolve any issue for her as we have previously shown and we are willing to go the extra mile again! Sincerely,[redacted]Manager-Client Services619.291.2565