The Irvine Company

To Whom it May Concern: We have reviewed [redacted] Complainant's additional responseDespite this additional communication, our position remains unchanged in this matter Sincerely, [redacted] Irvine Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The occurrence of bugs is one thing, but the invasion of them in anotherMy apartment was full of to dead rolly polys every night /morning and multiple spiders and that is not for anyone I have a toddler at home who used to try to pick them up and eat them because they were all over his room The fact that the management company would deny any responsibility is disgustingI did not want them spraying after multiple times trying because it wasn't effective and because of my baby I didn't want any more poison around On top of that all the dead bugs were accumulating in front of my door for months and no one removed them even though I complained every day It wasn't until I called the management company directly that someone finally came to sweep the dead poisoned bugs up from in front of our doorwayThere was [redacted] smoke dailyMost of the time I couldn't even open my window because I didn't want my toddler breathing in that smoke in my apartmentThere were many times where it would even be coming through my bathroom though the heating or ventilationI told [redacted] about this a few times and others in the officeI was always told there was nothing they can do with just my compliantThey requested I call security and tell them what apartment and they would investigate and take action I did that many times and nothing ever happened because I always still smelled it all around the courtyard area and couldn't open my windows The Irvine Company's inaction in both of these matters caused me to have to move out for the health of my family and they have 100% culpability for thatThen on top of everything else I had to deal with there they charge me a exorbitant amount of money to leave when I have a kid who's safety and well being I am responsible for Had they provided a safe environment for adults and children alike I would of been able to live out the terms of the leaseTheir response is not a resolution its a statement to deny responsibility without even knowing all the factsThe fact that they are stating I've never complained about the [redacted] smoke shows me they have no idea whats happening in that building

We truly apologize for the frustrations the Complainant may have experiencedHowever, due to privacy concerns related to the details of their residency, we will not be able to provide a comprehensive response through the Revdex.comWe have contacted the Complainant through our attorney and are working toward an amicable resolution of this matterIt is our position that this concern is thus closed.Best Regards, Customer Care Irvine Company Apartment Communities [redacted] *** [redacted] *** [redacted]

To whom it may concern, That you for contacting us regarding this complaint The lease agreement and applicable law require residents to provide us with written notice of their intent to vacate, days prior to the intended vacate dateWe do have a form available for residents to use, but we accept other types of written communication (email, letter, etc.) as wellThe notice is only legally binding if it is in written form On March 31, a representative from the Irvine Company contacted the Complainant's spouse during a phone call to confirm receipt of the renewal offers sent to them my managementAt this time the Complainant's spouse verbally inquired as to when they would need to give notice of their intent to move out, as they may decide to move out of IrvineIn response to the inquiry, the representative promptly informed the resident that they are required to provide us with a minimum of 30-days' advance written notice of their intent to vacate Thereafter, our staff attempted to contact the Complainant regarding renewal on April 18th, April 24th, May 9th, and May 20th with no returned responseDue to the fact that we were not provided with written notice, the Complainant is responsible for the rent during the day period, or until the unit is released, whichever occurs first In this case, we were not able to release the unit until beyond the daysWe respectfully decline to remove these charges Moreover, per the Complainant's lease agreement and applicable law, the apartment needed to be returned to the same level of cleanliness it was in at the time it was rented to Complainant, and we are permitted to assess repair costs for damages which exceed wear and tearIn this case, upon inspecting the apartment we determined that Complainant was responsible for certain move-out chargesBelow is a list of the charges assessed: 1) Paint - Complainant's tenancy was less than two yearsUpon move out, we inspected the unit and observed numerous marks that were beyond wear and tear We incurred painting costs in the amount of $as the Complainant's tenancy was less than two years The Complainant was charged re-painting fees which were prorated based on the duration of Complainant's tenancy and the two-year life span of the paint, in the amount of $ We respectfully decline to remove these charges 2) Cleaning- We understand that the complainant had cleaned the apartment themselves; however the cleaning did not meet our standardsAdditionally, although Complainants contend they engaged a professional cleaning service, they have not provided us with a cleaning receipt from a cleaning companyThe Complainant is thus responsible for the cleaning costs we incurred, in the amount of $We respectfully decline to remove this charge 3) Carpet- During the final move-out inspection, our vendor recommended a carpet replacement, due to pet urine stainsTo return the carpet to its original state, we incurred the following charges, which were applied to Complainant's ledger: $carpet replacement, and $carpet decontamination feeWe respectfully decline to remove these charges I hope this summary provides you with the information you need to close this complaint In the event you require any further documentation or information, please do not hesitate to reach out Sincerely, The Irvine Company Apartment Communities

To whom it may concern, As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attentionResident feedback is important to us, and our team is always striving to provide the best service possibleIn this case, we have investigated the complainant's concerns and have previously agreed to the resolution sought by ComplainantThe Irvine Company has allowed Complainant to "keep [the] permit until the end of the lease." as requestedWe have contacted the Complainant and reached an amicable resolution of this matterIt our position that this matter is thus closedWe hope this correspondence clarifies our position with regard to these mattersIf you have any other questions, or if you need any additional information, please contact usSincerely, Irvine Company Apartment CommunitiesCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked countless times to send me pictures that show the damage that were considered outside the wear and tearI have contacted Oak Glen at least three times and after mentioning they are looking into getting better pictures (because they are not downloading) and the extra charges - they just stopped respondingI have contacted corporate on March 24th and they sent two ledgers showing the payments made and taken out from my bank accountI am still going thru these ledgers as the information provided is in a different format to their portal where I can log in and pay rent/billsCorporate again sent me the same PDF originally sent by Oak Glen as a hard copy and in an emailI am attaching this PDF and the two ledgers sent by corporate.The three damages I was charged for are listed as:1) Subfloor decontamination - $1402) Bathroom/Vanity-Master Bath - $803) Fiberglass-TubEnclosure-Masterbath - $180As you can see the PDF does not show the bathtub nor the sub floorAs for the vanity, it has a tiny picture, for which I asked for a full sized versionThis is when Oak Glen stopped responding Regards, [redacted] ***

Revdex.com: I have reviewed *** response made by [redacted] business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of [redacted] offer I reviewed appear below Too Whom It May Conceresponse to [redacted] businessI can verify that all stated is incorrectGateway apartments are still unethical and Violate your human rights and ***ir own leasethings to discuss on [redacted] Lease agreement are at questionWhich, may I add, does not include fiduciary responsibility of landlord/tenant responsibility, ethical, good faith and fair housing.Section Upon expiration of [redacted] Term of this Lease, but not upon [redacted] earlier termination hereof, this Lease shall continue as a tenancy from month to month unless ei***r (i) Landlord gives Resident at least sixty (60) days written notice prior to [redacted] expiration of any Lease Term if [redacted] Resident has resided at [redacted] Premises for a year or longer or at least thirty (30) days written notice prior to [redacted] expiration of any Lease Term if [redacted] Resident has resided at [redacted] Premises for less than one year, that such month to month tenancy shall not commence, or (ii) Resident gives written notice to Landlord at least (30) days prior to expiration of [redacted] Term of Resident’s election that such month to month tenancy shall not commence, or (iii) Landlord gives Resident any o***r notice to terminate allowed by lawIn [redacted] event this Lease shall continue as a tenancy from month to month [redacted] terms and conditions of [redacted] Lease shall apply with respect to such tenancy, except [redacted] Term shall be deemed modified to provide that [redacted] tenancy shall be from month to month, and Landlord may, at its option, increase [redacted] Rent to [redacted] monthly rental rate set forth in a written notification to Resident, or o***rwise change [redacted] terms of tenancy as allowed by lawResident acknowledges that this section contains provisions under which this Lease may automatically continue as a tenancy from month to month upon [redacted] expiration of [redacted] Term.Section Notices, Demands, Requests And Service Of Process: AAll notices, demands and requests that may be or are required to be given pursuant to [redacted] provisions of this Lease may be served pursuant to California Code of Civil Procedure Section or as o***rwise permitted by lawAny such notice, demand and request shall be given as follows:iIf to Landlord, [redacted] notice, demand or request shall be sent to [redacted] ( [redacted] “Community Manager”) at [redacted] Blvd, Orange, CA, 92868-(714) 937- [redacted] or to such o***r person or to such o***r address as Landlord may hereafter designate by written notice.iiIf to Resident, [redacted] notice, demand or request shall be given to Resident at [redacted] address of [redacted] Premises specified in Section above.In response to [redacted] According to my records, he was thoroughly informed of [redacted] situation at hand, on 10/3/via email and on 10/4/via telephoneHe was well aware that I did not receive a proper notification in correspondence of our agreed upon leaseSpecifically, stated in Section (above) of [redacted] said agreement; California Code of Civil Procedure (CCP) Section in accordance with NOTICES, DEMANDS, REQUESTS, AND SERVICE OF PROCESS tenant shall be informed by Delivering a copy to [redacted] tenant personallySubstitute Delivery: IF he or she is absent from his or her place of residence and of his or her usual place of business, by leaving a copy with some person of suitable age and discretion at ei***r place, and sending a copy through [redacted] mail at his or her place of residenceIf such place of residence and business can not be ascertained, or a person or suitable age or discretion ***re can not be found, ***n by affixing a copy in a conspicuous place on [redacted] property and also delivering a copy to a person ***re residing, if such person can be found; and also sending a copy through [redacted] mail addressed to [redacted] tenant at [redacted] place where [redacted] property is situatedService upon a subtenant may be made in [redacted] same manner.According to Michael [redacted] [redacted] stated attempts via email, mail, and phone call were actually never deliveredEmail and Phone call are not covered by CCP As for properly sending ***m in a timely manner is also incorrect [redacted] only email ever received in regard to [redacted] lease is [redacted] email mentioned in my first complaint [redacted] piece of direct mail supposedly “sent” at [redacted] supposed 65-day mark before lease termination and supposedly returned is also not covered by CCP [redacted] law is specifically designed to verify that ***re are fair dealings within landlord/tenant relationshipsIf [redacted] letter was returned days prior to termination & based on [redacted] average time frame of USPS return [redacted] supposed mail should have been returned within 15-daysWhich, leaves at least days till lease termination***refore, ***y were well informed that I did not receive proper notificationViolating CCP + good faith and fair housingRegardless, a letter shall only be sent once ***y personally deliver to a tenant of suitable age or by [redacted] 3rd and final way known as “nail and mail”: proper notification was not affixed on my door, nor a letter properly mailedIt is very unlikely I would miss such important documentation, considering every notification in regard to [redacted] premises was receivedWhe***r it was, [redacted] fire alarm check, a bill, or every o***r low priority notification, was receivedFrom, my last conversation via telephone call with [redacted] on 10/04/17, he stated on [redacted] recording that [redacted] “returned” letter was shredded as soon as ***y got it back, leaving no proof it actually happenedHowever, a well-informed landlord would know to keep [redacted] letter within its records and make sure it was time stamped from [redacted] delivery server to avoid situations like thisAlso, according to phone records, [redacted] only data that corresponds with telephone numbers of gateway apartments was during [redacted] time frame where I had to reach out to ***m about [redacted] situation***re were never any phone calls made to me prior to this event.Wouldn’t you say it’s quite Ironic [redacted] “so-called” notification you had sent was returnedWas ***re a reason I had received all [redacted] direct mail marketing about everything else [redacted] company has sent? Including [redacted] bombarding and harassing notice to vacate letters received on 10/5/via mail, after my complaint beginning 9/21/Would you not agree since [redacted] company sent me [redacted] same piece NTV mail times and successfully delivered times is a bit off? Hence, proving that your mailing system should be working just fineOr is it manipulated in [redacted] favor of [redacted] unethical to trap and abuse [redacted] power of [redacted] company to tenant once tenant notifies ***re is no extension of lease? Would it not be better to admit your mistake and deal with good faith ***n go through responding to [redacted] top review sites that majority of millennials use to review a housing complex? In response to, “operating business in response to all state and federal housing laws” [redacted] was also presented with [redacted] email directly from Anaheim’s “Fair Housing Foundation” representative, Adrienne RayWhich, declared that [redacted] information was improperly deliveredAn email and returned mail is not a form of proper and legal notificationAn email sent to [redacted] Community Manager, [redacted] , was also ignored and never respondedAlong with a few phone calls and voicemails from [redacted] FHF.As for section (above) in [redacted] agreed upon leaseIt does say tenant is required to give a 30- day notice to vacateBut it also states, “unless o***rwise stated”Which, as I mentioned in my first complaint [redacted] email received, in [redacted] proper timely mannerDid not give me an option to do a month to month lease [redacted] only option I was given stated to pick from [redacted] mentioned 2-14- month term and prices and that I MUST CHOOSE one optionConsidering ***re was no MTM option I did not respond***n receiving [redacted] so-called “misconstrued” email at a perfect timing for [redacted] business days before [redacted] lease expiration, regarding, “How my experience was”, review.***refore, Directly from [redacted] s response a representative of [redacted] Irvine Company lied about EMAIL, MAIL, and PHONE CALLEvidence can be provided along with all proper documentationHypo***tically those mentioned IF provided, which I must emphasize were NOTNot single form is covered by ***ir OWN LEASE and CALIFORNIA CIVIL CODES and PROCEDURESNothing has been solved and [redacted] complaint still stands [redacted] Irvine CompanySpecifically, “ [redacted] Gateway Apartments” and staff are unlawful and unethical***y fail to have fiduciary responsibility to ***ir tenants***y discriminate, ***y deceive, manipulate, conceal information, are negligent, irresponsible, dishonest, retaliate, and have a dozen more deceiving traits.Again, besides violating ***ir own outdated leaseAccording to [redacted] fair housing foundation, [redacted] department of real estate, and quite a few legal aids and repsGateway apartments/ [redacted] Irvine Company are in violation of many of [redacted] California Civil CodesTo state ONLY a few are CCP 1162, CC 827, CCGateway apartments should be punished to [redacted] maximum extent by law, regardless how big and Powerful [redacted] Irvine Company standsIf this can happen to me imagine [redacted] thousands ***y have already deceived

?To Whom it may concern, The residents of Turtle Ridge Apartment Homes were made aware of the construction project via a notification sent to all residents in September An invitation was also sent to all residents to attend the town hall meeting should they have questionsThe ?complainants signed ?a ?construction concession agreement?,? and were made aware of the upcoming construction project? A=Additionally, the apartment was re-rented as of March 14, 2016, and the complainant has been absolved of any rent responsibility as of that date In light of this fact, complainants' request to be relieved of future rent responsibility for the apartment is mootBest Regards,The Irvine Company Apartment Communities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Irvine Company claims that they have addressed the issuesThat is not true in any regardsNONE of the issues have been addressed and the response they provided was simply bad excuses for not doing their "responsibilities"The Company expects tenants to work as a "free investigator" for them to report each and every occurrence while tenants pay $for a small low quality one bedroom apartment hoping that the Irvine company will do their "responsibility" which is enforcing the rulesIf there is a super small damage to the units, they immediately bill the tenant for that for hundreds of $sBut, when there is a risk to tenant's health because of Irvine company breaking their own rules, they do not take any actions because there is no financial benefit for them to do so.Regarding rent rate: The company claims that the market rate changed in our caseIt's so interesting to see that the market rates changed in as little as only daysThey offer the super high rates hoping that tenants will be stupid enough to accept the rip-off The adjusted rent of $was never offered to us until AFTER I did research online and realized that they were renting the same unit to new tenants for only $After raising my complain, they reduced the rent from $to $(still more than what they offer to new tenants)That's how they value your loyaltyThey drew a deadline for us to accept it in few days otherwise the offer would expireInstead of apologizing for trying to rip-off customers, they try to threaten you by setting up deadlines to force you to sign the leaseWe refused to sign because the business is fraudulent and only reduced the price AFTER we said that per our research, the market price is only $In addition, they repeated their fraudulent behavior for a second time trying to overcharge us againThis time, they raised our rent to $2020!!! and they did charge us with that rentThe screenshot of the rent order review page as well as my bank statement is available proving the fact that they did charge $for a market price of $1870.AFTER I submitted the Revdex.com complaint, they reduced the rent back to $and refunded the overcharge difference just couple days agoSuch an interesting relationship between market price and my 1st and 2nd complainsIf I had not complained, I'd have been paying $for the unitI assume that's what they do to everyoneIf the tenant does research and realizes they are being ripped-off, then they claim that the market rate dropped (in as little as days) and they reduce the rentIf the tenant does not realize the fact, then they will overcharge.Regarding the conduct of other residents, the company claims that they have onsite security who are available to assist residents with reporting others who break the rulesThat's absolutely WRONGIn the pool incidence that explained in my initial complain, we were looking for a security guide for more than hours to address the group which not only were more than people (the guest policy is people only), but also misbehaving and ruining all other tenants dayEveryone was annoyed and many of tenants had to leave the pool areaAfter not being able to see even security on site (on a crowded Sat morning in the main pool!!), we went to the guy who was sitting at the door (supposed to control the guest policy and officially not doing that)Not only he did not take any action with the group but he also left the pool area!!! this is how the issues are addressedIn the other issues of smoking in a "non-smoking" building, we reported the issue and the apartment unit # almost months agoDefinitely no action has been takenThe guys were still smoking "in the hallway" just an hour agoThe Irvine company fails to do their "RESPONSIBILITIES" and instead, tries to hire tenants as "free investigators" to do what they are supposed to doEven when we did work as an investigator and reported the units, they have taken no actionI have asthma and the issue has caused me severe asthma attacksReported this months ago and no action has been takenIf anything happens to my health, the Irvine Company WILL be held responsible for my health situation and should respond in front of legal authorities.p.smy friend rented a non-smoker unit years ago and I was accompanying her during the whole processShe was not told that the building was non-smoking at allThat's what Irvine company doesWhen leasing the units out, they do not make new tenants aware that smoking and pets are prohibited so they don't lose the prospective tenant who could be a smoker and pet-ownerAll they care is their $$$ and they do not care about other tenant's health and security at all.Regarding pets and Irvine company's poor excuse: Do you call little puppies "service animals"??? if so, you may educate yourself on what a service animal isWhen we reported the pet, we did provide the unit # that owns the pet and Irvine company is claiming that we did notThe email is an evidence to the fact that we did report which unit # that isNot only the company has not taken any actions, but they also try to make useless poor excuses that we did not report the unit #Please refer to my complain email and you will find the unit # thereLies lies liesinstead of doing your responsibilities!!!!!P.smany many people are dissatisfied in this community (refer to the [redacted] reviews) and many are moving out if they have the opportunity to do soThey are so many vacant units and for that reason, Los Olivos is now offering $gift cards to those who will move in(refer to the website)That shows how horrible this place isIsn't it better to address tenant security and safety issues so they will stay instead of letting them go and having to pay $to get new tenants?We submitted a [redacted] review years ago as wellWe were told that the issues would be addressedAll of the issues in the [redacted] review still stand 100% true and all Irvine company does is fraudulently overcharging customers hoping they will not realize, while offering a super low-level safety, security and health to tenantsNo need to mention the murder, the sexual harassment in the gated pool and many other safety issues that have happened in Los Olivos.If people pay $for a low quality bedroom apartment, just because it's supposed to be a non-smoking no-pet building (because of asthma issues), you MUST make sure that rules are not brokenInstead, you are trying to blame tenants for not doing the responsibilities that YOU are paid to doIt's not a tenant's responsibility to report all the casesIt's your responsibility to have security on-site so tenants would not have to wait for more than hours not seeing a single security on-site to report(on a crowded Saturday morning in the main pool)As explained in detail above, Irvine company has not addressed even a single issue reported since years ago and another time months agoInstead, they just try to lie and provide absolutely wrong claims Regards, [redacted]

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attentionResident feedback is important to us, and our team is always striving to provide the best service possibleIn this case, we are actively working directly with the Complainant to resolve the issue.Once the Complainant notified us of the pest control issue we diligently worked to resolve the issueWe scheduled an extermination treatment, which was conducted on 2/20/18.Our records indicate that we followed our protocol and procedures after the last tenant vacated, including inspecting for pestsNone were foundThere were also no pest control issues observed throughout the renovation processDespite the foregoing, we have provided additional options, including a transfer to another apartment, that the Complainant deniedWhile we have not yet arrived at a mutually agreeable resolution, we remain committed to addressing the Complainant’s concerns.We hope this correspondence clarifies our position with regard to these mattersIf you have any other questions, or if you need any additional information, please contact usSincerely, [redacted] Irvine Company Apartment CommunitiesCustomer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below roblem:I am writing to reopen or file a new complaint regarding Complaint ID [redacted] Although The Irvine Company reduced the charges and I agreed to make payments to them, they still sent the issue to collectionsThey said that if I agreed to their terms that I would not be sent to collections, however they did so anywayThey are not only extorting money from me, but they are now trying to ruin my credit score in retaliation.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I would like the Irvine Company to cease and desist collections and to drop all charges Regards, [redacted]

To whom it may concern, Thank you for contacting us regarding this complaint Per the Complainant's lease agreement and applicable law, the landlord is permitted to deduct charges from the security deposit to return the apartment to the same level of cleanliness it was in at the time it was rented, and to assess repair costs for damages which exceed wear and tearIn this case, upon inspecting the apartment we determined that Complainant was responsible for certain move-out charges Specifically, upon move out we inspected the unit and observed that the laminate flooring was damaged and needed to be replacedWe incurred charges of $2,to repair these damagesThe Complainant was charged for these damages, which were prorated based on the length of Complainant's tenancy and the ten-year life span of the laminate flooring, for a final charge of $to the ComplainantWhile the charges for the flooring are accurate and fair, we have nonetheless decided to reduce them as a customer service gesture, and only hold the Complainant responsible for a portion of the flooring charges, in the amount of $ I hope this summary provides you with the information you need to close this complaint In the event you require any further documentation or information, please do not hesitate to reach out Sincerely, The Irvine Company Apartment Communities

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is my second time reaching out to the Revdex.comI have yet to see any improvements made and have attempted to speak with management including corporate about the ongoing issuesRecently they changed management at The Enclave where I have experienced my concerns and frustrations including details of each issueIn total I have had over issuesWith that said, rent has continued to go up and service continues to declineI live on the third floor where no elevator is available, encountered the same issues over the course of months and now, pet deposit has increased as well without the consideration of all that has happenedWe have had water heater issues, AC, bathroom flooding, noise, errors involving billing, non timely maintenance resolutions and now fire alarms that take place early morning am that do not get handled quicklyMy daughter was woken up to hear the horrible noise for over minThe lack of attention detail from the leasing staffIncluding double booking the club house rooms, double posting checks that cleared and lack of accountability for errorsThis is ridiculous and something needs to happenWe pay over for a bedroom plus den and get treated like dirt considering the reputation of the Irvine CompanyPromises were not kept when asking to move and costs would be taken care of and only to find that the person who promised no longer works for the company Regards, [redacted] ***

To whom it may concern, As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention Resident feedback is important to us, and our team is always striving to provide the best service possibleIn this case, we have investigated the complainant's concerns and have been unable to substantiate them Immediately upon receiving complainant's notice of intent to vacate, complainant's unit was listed in our system’s internal availability list, which is updated dailyWhile we are not at liberty to disclose our internal marketing and business practices in detail, we promptly made reasonable efforts to re-lease the apartment unitDespite these efforts, we were unable to secure a replacement residentCalifornia law specifically provides that, upon the abandonment of a unit prior to the end of the Lease End date, a tenant remains financially responsible for the full rent for the remainder of the Lease TermCalifornia law also permits landlords to charge tenants the reasonable administrative costs which are incurred as a result of the breach, such as money and labor spent on advertising and procuring a replacement tenant However, we are not seeking to recover these costs from ComplainantLastly, we expressly deny Complainant's allegations of discriminatory conduct Despite the foregoing, we have contacted the Complainant and reached an amicable resolution of this matterIt our position that this matter is thus closed We hope this correspondence clarifies our position with regard to these mattersIf you have any other questions, or if you need any additional information, please contact us Sincerely, Irvine Company Apartment Communities Customer Care

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attentionResident feedback is important to us, and our team is always striving to provide the best service possible.Our records indicate that a previous Revdex.com complaint was resolved successfully in April of At that time, we repaired a faulty water heater and received a note of thanks and satisfaction from the Complainant once the work was doneSince the previous complaint, we have responded to each reported maintenance concern and diligently worked with the complainant to address each one.In regards to the fire alarm noise, we have been unable to verify that we had an alarm on Tuesday morningOur fire alarm panel does not indicate that we had an alarm and although our maintenance team and the fire station next door heard an alarm sound that appeared to be coming from our building, they investigated and determined that the noise was not the result of an alarm here at the Enclave.We have sincerely apologized to the complainant regarding the double-booking of the Club Room and the complainant accepted an offer to rent our other clubhouse at a discounted rateUnfortunately, the clubhouse rental fee and deposit checks were both deposited by accident; however, we worked to resolve the error as quickly as possibleAs soon as we received confirmation that both checks cleared the complainant’s account, we worked to have a refund check sent via overnight mailAs a customer service gesture, we also offered the complainant a complimentary carpet cleaning for the inconvenience.Regarding the elevator concerns, the Enclave was unfortunately not built with elevators and there are currently no plans to add them.Finally, we regret the challenges that the Complainant has encountered at the EnclaveWe will carefully consider the Complainant’s overall experience and work with her to address each issue that has been brought to our attention.If you have any other questions, or if you need any additional information, please contact us.Sincerely,Irvine Company Apartment Communities Customer Care

To whom it may concern, The Customer Care Department with the Irvine Company Apartment Communities has received this concern The Community Manager spoke with the resident; he explained the apartment was held and then cancelledThe apartment was never occupied and is currently vacant Thank You Customer CareThank you for forwarding this Complaint and providing an opportunity for us to respond.Our Lease Agreements provide for a specified lease termIn certain situations, a Resident may wish tonegotiate an Early Termination payment to cap potential damages in the event the lease is breached priorto the end of its term When a Lease provides the option of an Early Termination payment, theResident's rental responsibility and Landlord's right to recovery of damages is determined at the time ofthe breach; as such, each party balances its risk.For the Landlord, the risk is that it will forego actual damages and limit itself to the pre-determinedamount of the Early Termination paymentThe Resident averts risk of responsibility for the balance ofthe lease term by opting for the Early Termination payment.Here, Ms [redacted] breached her Lease Agreement by abandoning her apartment prior to the termination ofher LeaseAt the time of the breach, Ms [redacted] elected to mitigate her risk of exposure by paying theEarly Termination payment, to avoid the possibility that she might be held rent-responsible for theduration of the Lease.If the situation were reversed, we would not be able to seek damages incurred in excess of the earlytermination payment; in fact, if a landlord made that argument, a Resident would voice its opposition tothat endAlthough we can appreciate the frustration of risk management and the nature of the gamble, wemust follow the contract.As a long-term apartment owner, we have an extensive track record of providing excellent customerservice to our residentsThis resident admits terminating her lease early, and her choice to pay the earlylease termination fee - as is clearly stated in her lease agreementTherefore, we consider the matterclosedOur continued commitment is to offer our residents the highest quality rental living experience inCalifornia.I hope this response is sufficient to close this complaintIf you have any questions, or if you wish todiscuss, please do not hesitate to contact me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I confirm that the business had actually communicated this resolution to me in person through my community's leasing office prior to responding to the Revdex.com complaint filing to be complete (as that took around a week from when I filled in the forms)I consider this matter resolved Regards, [redacted]

To Whom it May Concern: We have reviewed and considered the complainant's rejection of our prior responsePlease be advised that our position remains unchangedRespectfully, The Irvine Company Apartment Communities

?To whom it may concern, The complainant and our resident services office have reached a solution to this complaint The matter is now resolvedSincerely, The Irvine Company Apartment Communities

As a long-term apartment owner, we have an extensive track record of providing excellent customer service to our residentsWe’ve worked diligently with this resident to resolve his concerns and have waived the disputed fees for the damaged garage door and water and trash servicesWe are sorry that this resident’s experience fell short of his expectationsOur continued commitment is to offer our residents the highest quality rental living experience in California*** [redacted] Vice President, CommunicationsIrvine Company