The Irvine Company

To Whom it May Concern, Due to a system error, Complainant was inadvertently contacted about the balance dueUpon receiving word of this contact, we immediately resolved the system error We have advised Complainant regarding this resolutionShould you have any further questions please do not hesitate to contact usSincerely, The Irvine Company

To Whom it May Concern: We have reviewed the Complainant's additional responseDespite this additional communication, our position remains unchanged in this matter Sincerely, The Irvine Company

We, The Irvine Company, were actionable and did everything possible to address the issues within our scope. We have records and documentation to support our efforts specified in our original response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Most respectfully I decline the response which has been submitted as it clearly overlooks the facts and reasons with merely stating their original hypothesis for imposing these charges in the first place There is no change in the stand of the business nor they are accepting the oversight on part of their staffIn my complaint I have already listed numerous occasions when I had visited the office and the concerned staff there had noted the information about our decision to not renew our leaseThe claim that my wife told that "We may decide to move out of Irvine" is a very clever and deceptive way to create ambiguity when there was noneWe took a nine month's lease in the first place as We had firm plans to go to India after my daughter completes her school year (My father's 25th death anniversary function was planned on 2nd June) Also the statement is ambiguous "we may decide to move out of Irvine" why would she say this when we have plans to travel international (India)There are four concocted dates for contacting listed (18th, 24th April and 9th, 20th May) when they failed to make a contact ?? Would that not prompt a responsible company to send a written notification / send an email on the registered email id so that proper notification is done when they could not contact ? Is that not the responsibility of a responsible and forthright leasing company ? Promptly I had personally visited the office next day on April 1st to intimate that we are not renewing the lease and the person noted it so I fail to understand what more could we have done ? When the office person is noting down your request about vacating as a notice then what else is required / left from usIf there was a form filling required then at that time the office person should have given that form ? but there was no mention of it and my request of notice was accepted with assurance that no further action is requiredAlso towards end of April and early May I had visited the office to get the information on move out inspection and what needs to done so it was very clear to the leasing and maintenance staff that we would be vacating the apartmentThe point no 2) from the response here requires some thoughts ?? Though the amount involved here is small but it does brings out the intent so I am putting down some points to be thought over1) During my visit to the office in end of April and early May for my move out inspection queries to the maintenance staff I was told that there is no need to get the apartment cleaned and that they will take care of itBut I still wanted to get the apartment cleaned to lower my after move out bills and therefore I hired cleaners.2) As mentioned in the response that "We understand that the complainant had cleaned the apartment themselves" so that means that you knew that the apartment was cleaned then why were the receipt not asked at the time of inspection if that was going to make any difference in the charges you will levy eventually ? This clearly does not sound right?Furthermore I am attaching the request we had sent to my daughter's school about our plans to go to IndiaWhen we are informing the school about our plans so why we will not inform the apartment complex ? This will make no sense in any rational thought process ? The fact is that not once but on multiple occasions we informed the apartment leasing office about our intent not to renew the leaseThe charges are without any basis and arbitrary in nature which should be immediately impugnedAs a guardian of consumer's interest I request the Revdex.com to kindly intervene and protect any further harassment and wrongful penalization of consumer for no fault of theirs.
Regards,
*** ***

To whom it may concern,
The community has had a Plumbing Vendor go out several times to work on this plumbing matterWe had a Plumbing Vendor on 9-8-run a camera down the toilet and into the main lineThe camera did not find any clogsThe resident is concerned he has a faulty toilet
The Service Manager call the resident on 9-8-to let him know we would order and install a larger toilet
Sincerely,
Irvine Company Apartment Communities
Customer Care

To whom it may concern, Thank you for contacting us regarding this complaint. On November 18, the Complainant provided us with written notice of their intent to vacate the apartment on December 8. We promptly contacted the Complainant and let them know that, pursuant to the lease and
California law, they are required to provide us with a minimum of 30-days' advance notice of their intent to vacate. We further explained that they would remain rent-responsible through December 18, or until the unit was re-rented, whichever occurred earlier. The complainant thereafter inquired about the possibility of a short-term lease, but ultimately decided against executing one. On November 21, we re-rented the property for moon December and notified Complainant on November accordingly. Complainant then claimed to be moving out on December 18. Due to the time it takes to "turn" a unit after move-out, we pushed back the new resident's move-out date to December 23, in reliance on Complainant's claim. On December 5, Complainant notified us they would be moving out on December after all. Based on the above, Complainant is rent-responsible through December 18th, in the amount of $708.33, and we respectfully decline to remove this charge from Complainant's ledger. Additionally, the Complainant failed to provide us with their final month's rent payment by the 3rd of December. Under the terms of the lease, a $late charge was assessed to the account due to this late payment. This charge is appropriate and we respectfully decline to remove it from Complainant's ledger. Upon move-out, the Complainant was charged for their outstanding utility balance, including their final utility bill, in the amount of $91.61. These charges are appropriate, and we respectfully decline to remove them from Complainant's ledger. Per the Complainant's lease agreement and applicable law, the apartment needed to be returned to the same level of cleanliness it was in at the time it was rented to Complainant, and we are authorized to assess repair costs for damages which exceed wear and tear. In this case, upon inspecting the apartment we determined that Complainant was responsible for certain move-out chargesBelow is a list of the charges assessed: 1) Paint - Complainant painted accent walls within the apartment. Upon move out, we incurred painting costs in the amount of $to return the walls back to their original color. The apartment also required re-painting, so Complainant was charged re-painting fees which were prorated based on the duration of Complainant's tenancy and the two-year life span of the paint, in the amount of $76.85. The total painting charges assessed was thus $ We respectfully decline to remove these charges. 2) Cleaning- We understand that the complainant had cleaned the apartment themselves; however the cleaning did not meet our standards. Additionally, we were not provided with a cleaning receipt from a cleaning company. The Complainant is thus responsible for the cleaning costs we incurred, in the amount of $100. We respectfully decline to remove this charge. 3) Carpet- During the final move-out inspection, our vendor recommended a carpet clean, carpet repair by the entry way and a stain removal for a red stain located in the living room. To return the carpet to its original state, we incurred the following charges, which were applied to Complainant's ledger: $carpet cleaning, $carpet repair, and $carpet stain removal fee We respectfully decline to remove these charges. Together all of these charges come to $1,The complainant had a deposit on hand of $600, which was applied to the balance of $1213.86, leaving a amount due of $613.86. On February 12, 2016, Complainant contacted out office to dispute these charges We reviewed Complainant's file and determined that the charges are legitimate, accurate and reasonable, and informed Complainant of the same. Complainant was notified they would need to remit payment in order to avoid being sent to collectionsComplainant failed to do so, which resulted in their account being sent to collections. I hope this summary provides you with the information you need to close this complaint. In the event you require any further documentation or information, please do not hesitate to reach out. Sincerely, The Irvine Company Apartment Communities

RE: Case #: ***Dear Ms***:Thank you for forwarding the above-referenced Complaint and providing an opportunity for us to respond.*** *** brings this claim based on an alleged breach of quiet enjoyment, and his dissatisfaction with Del Rio’s screening process, as he describes his
neighbors (“Neighboring Residents”) as “transient tourists” who should not be living within a multi-family residential community.Please note that Del Rio manages its property in accordance with Federal and State Fair Housing Laws, by providing fair and equal rental opportunities for all qualified applicants, without consideration of an individual’s protected class status, including, but not limited to, race and/or national origin.Del Rio was aware of ***’s noise complaints and has responded in good faith by taking appropriate steps necessary to address the issueSpecifically, Management took all appropriate and legal action to address ***’s complaints, and, as a result, the Neighboring Residents vacated the property on July 20, Moreover, Management paid for ***’s temporary relocation, to provide a quiet retreat until the Neighboring Residents could be legally removed from the community.Del Rio strives to ensure that all of its residents are able to use and enjoy their apartment homeOn occasion, even in the best of multi-living communities such as Del Rio, Management is challenged by difficult residentsManagement is confident that it reasonably and effectively worked with each resident to investigate and resolve the situationIt is Del Rio’s continued commitment to offer the highest quality rental living experience in California.We hope this information is satisfactory to close this ComplaintIf you have any questions or if you would like any additional information, please do not hesitate to contact me.*** ** *** *** * ***
*** *** *** ** *** ***

Revdex.com ID ***To whom it may concern,As a preliminary ma er, we wish to thank *** complainant for bringing ***se concerns to our a en onResident feedback is important to us, and our team is always striving to provide *** best service possibleIn this case, we have inves gated *** complainant's
concerns and have been unable to substan ate ***m.We proudly operate our business in accordance with all state and fair housing laws, and adhered to all common prac ces and guidelines while working with *** complainant*** complainant was no fied of *** impending end of his lease via email, mail, and phone call; and lease renewal and termina on procedures were discussed, including *** requirement to submit a day wri en no ce to vacateAlso included in *** mailed le er were fixed-term and month to month rental offersAlthough we addressed *** le er to *** complainant’s apartment address, *** le er was unfortunately returned to us by *** US Postal systemWe feel we met our obliga ons by mailing *** le er approximately days prior to *** end of complainant’s lease term, and by making many o***r a empts to determine and discuss *** complainant's plans for *** end of his lease termAt any me we would have been happy to clear up any misconcep ons *** resident had.*** complainant is unfortunately misconstruing many of our communica onsFor instance, *** email that was sent asking about his experience at our community is something that every resident who is nearing *** end of ***ir lease receives so that we can cheand begin a dialogue to improve ***ir stay or resolve any lingering concernsThis email in no way confirms or implies that we have received proper no ce *** resident will not be renewing ***ir lease or con nuing ***ir stay on a month to month basis, and does not take *** place of *** wri en no ce to vacate required by *** complainant’s lease agreement.Addi onally, *** complainant’s lease agreement provides that if a new lease agreement is not signed, and a wri en no ce to vacate is not received, *** lease will automa cally con nue on a month to month basisWe empathize with *** complainant, but we did diligently a empt to communicate with him throughout *** process and are unable to waive lawful rent charges for no reason o***r than a resident failing to abide by *** terms of his or her lease agreement.We hope this correspondence clarifies our posi on with regard to ***se ma ersIf you have any o***r ques ons, or if you need any addi onal informa on, please contact us.Sincerely,*** *** Irvine Company Apartment Communi es Customer Care

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention Resident feedback is important to us, and our team is always striving to provide the best service possible.Regarding rental rates, please note that rental rates are
driven by the marketHere, the complainant’s renewal offer was actually later reduced after the floor plan market rent had decreasedThe resident declined to accept the new, lower renewal offerRegarding the cleanliness of the community, please note that we have reviewed these concerns with our exterior Porter team, and are have implemented a scheduled routine to make sure outstanding issues are addressed and the community is kept up to our standards.Regarding the conduct of other residents, we have onsite staff and Courtesy Patrol that are available to assist residents who report neighbors who fail to follow the community guidelines We will investigate the specific concerns and take appropriate action as necessaryHowever, any action we do take is a private matter which will not be disclosed to other residentsJust as we would not disclose the details of complainant’s residency with other neighbors, we will not discuss the details of a neighbor’s residency with complainantRegarding pets, unfortunately the complainant did not provide specific addresses so we could address these reported lease violations directlyWe encourage complainant to contact the onsite staff or Courtesy Patrol directly to report an active lease violationWe hope this correspondence clarifies our position with regard to these mattersIf you have any other questions, or if you need any additional information, please contact usSincerely,Irvine Company Apartment CommunitiesCustomer Care Regarding pets; the resident was not able to provide specific addresses so we could address the lease violations directly Staff and Courtesy Patrol can be reached to witness a lease violation It was explained to the resident that some pets may be designated as service animals.We take these concerns seriously and will continue to work to improve on them to exceed your expectations.Sincerely,Irvine Company Apartment CommunitiesCustomer Care RG______________________________________________________________________________...⇄

To Whom it may concern, The resident of Oak Glen has contacted our customer care team and has come to an understanding of their chargesWhile there was an error where there was an additional payment made, we applied this to their final account statement and issued any remaining funds in check
formWe have investigated the concerns and found that the final account charges were beyond wear and tear and will standAdditionally, we have communicated with the resident to explain that they were not double charged for water, rather they had an outstanding bill from a prior month that was not paidOnce our company was notified of the maintenance issues, we offered to schedule an appointment with the resident to resolve the concernsPer the resident's request via email, we waited to hear back to schedule an appointment at a time that was most convenient for them. Best Regards,The Irvine Company Apartment Communities

As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention
Resident feedback is important to us, and our team is always striving to provide the best service
possible
At the Irvine Company we value our residents and want them to end their
residency with the same
satisfaction as their tenancy
In this case, we have investigated the complainant's concerns and have been unable to substantiate
themOur records indicate that complainant did not provide us with an update on his move out date
When we did not receive the keys for the apartment on the scheduled move out date 5/21/17, we tried
our best via phone messages to contact the resident to get confirmation of move outThe complainant
has since told us he received the voice mails but choose not to reply to us to confirm his move out
Therefore on 5/22/we had to post a 24-hour notice of entry to enter the apartment to see if the
move out had occurredOn 5/23/we entered the apartment found the keys and completed the move
out proceduresAs we did not have confirmation of the move out or possession of the keys until
5/23/17, the complainant was charged for the extra days of his possession of the apartmentIn total the
charge for the three days is $
We offered, as a customer service gesture, to waive one day of the chargesThis offer was declined by
the complainant and he has had no further contact with our team
Unfortunately we do not have footage of the interaction that the complainant is requestingHowever,
we would have notated our interactions with the complainant when he was in the office to confirm his
move out dateWe can confirm that we did not receive possession of the unit until 5/23/
Lastly, we take issue with claimant’s statement that we “prey on foreign” residentsWe proudly operate
in accordance with the letter and spirit of fair housing laws, by housing opportunities for all types of
residentsOur decisions in this matter are driven by business considerations and operational limitations,
and does not reflect differential treatment based claimant’s personal characteristics
We hope this correspondence clarifies our position with regard to these mattersIf you have any other
questions, or if you need any additional information, please contact us
Sincerely,
*** ***
Irvine Company Apartment Communities
Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ MESSAGE FROM BUSINESS: To whom it may concern, Thank you for contacting us regarding this complaint. On November 18, the Complainant provided us with written notice of their intent to vacate the apartment on December 8. We promptly contacted the Complainant and let them know that, pursuant to the lease and California law, they are required to provide us with a minimum of 30-days' advance notice of their intent to vacate. We further explained that they would remain rent-responsible through December 18, or until the unit was re-rented, whichever occurred earlier. The complainant thereafter inquired about the possibility of a short-term lease, but ultimately decided against executing one. We were informed that we were going to be rent responsible until the 18thThat is the reason why we agreed and wanted to stay at least until the 18th of December and payAlso I requested for extension of the lease for to months on November 20thOn November 21, we re-rented the property for moon December and notified Complainant on November accordingly. Complainant then claimed to be moving out on December 18. Due to the time it takes to "turn" a unit after move-out, we pushed back the new resident's move-out date to December 23, in reliance on Complainant's claim. On December 5, Complainant notified us they would be moving out on December after all. Based on the above, Complainant is rent-responsible through December 18th, in the amount of $708.33, and we respectfully decline to remove this charge from Complainant's ledger. We did not hear anything from themI sent a follow up email on November 23rd againOn November 24th, this time she only then told us that we couldn’t stay even until the 18th of December because THEY LEASED THE UNIT TO SOMEBODY ELSE and they want us out by the 9thAnd they told us the move in date for the new tenant was going be on the 18th of DecemberAdditionally, the Complainant failed to provide us with their final month's rent payment by the 3rd of December. Under the terms of the lease, a $late charge was assessed to the account due to this late payment. This charge is appropriate and we respectfully decline to remove it from Complainant's ledger. This is wrongWe always paid our rent on time or beforeWe paid the prorated rent for December, until the last day we stayed per our lease and per their instructions (they wanted us out by 9th- we were ready to stay until 18th if they did not want us to leave in a rush)We made the payment including the rent and previous months utility bill on the 1st of DecemberThe payment was done online and was taken out from my bank account on December 2, (See attached evidence) We have no idea why they never mentioned this amount in their responseWe have proof for this payment Upon move-out, the Complainant was charged for their outstanding utility balance, including their final utility bill, in the amount of $91.61. These charges are appropriate, and we respectfully decline to remove them from Complainant's ledger. Per the Complainant's lease agreement and applicable law, the apartment needed to be returned to the same level of cleanliness it was in at the time it was rented to Complainant, and we are authorized to assess repair costs for damages which exceed wear and tear. In this case, upon inspecting the apartment we determined that Complainant was responsible for certain move-out chargesBelow is a list of the charges assessed: Paint - Complainant painted accent walls within the apartment. Upon move out, we incurred painting costs in the amount of $to return the walls back to their original color. The apartment also required re-painting, so Complainant was charged re-painting fees which were prorated based on the duration of Complainant's tenancy and the two-year life span of the paint, in the amount of $76.85. The total painting charges assessed was thus $ We respectfully decline to remove these charges. Paint- We have been given an option that they may paint accent walls for 40usd per wallWe accepted and when we moved in the unit was already painted by them with our approval and we agreed to pay extra usdWe were never informed that we were going to be charged again for the same walls to be repaintedThe paint was also in good condition since we only stayed a little more than a yearHad we known about it before hand, we will not have painted the accent walls2) Cleaning- We understand that the complainant had cleaned the apartment themselves; however the cleaning did not meet our standards. Additionally, we were not provided with a cleaning receipt from a cleaning company. The Complainant is thus responsible for the cleaning costs we incurred, in the amount of $100. We respectfully decline to remove this charge. 3) Carpet- During the final move-out inspection, our vendor recommended a carpet clean, carpet repair by the entry way and a stain removal for a red stain located in the living room. To return the carpet to its original state, we incurred the following charges, which were applied to Complainant's ledger: $carpet cleaning, $carpet repair, and $carpet stain removal fee We respectfully decline to remove these charges. Cleaning and CarpetThe way we cleaned the unit meets general standards of what a usage isThere is wear and tear of a unit since it is being leasedThat is the reason we pay the rent every monthAnd we left the unit very clean“You did not meet our standards” is a very open ended statementThey did not share with us any specific criteria or guideline for their cleaning standardsJust with these open-ended claims they should not be charging us our full deposit plus which was usd plus usd plus another usd collection bill, which makes total of It is not our responsibility to make the unit attractive for the new tenants other than leaving it very cleanTogether all of these charges come to $1,The complainant had a deposit on hand of $600, which was applied to the balance of $1213.86, leaving a amount due of $613.86. On February 12, 2016, Complainant contacted out office to dispute these charges We reviewed Complainant's file and determined that the charges are legitimate, accurate and reasonable, and informed Complainant of the same. Complainant was notified they would need to remit payment in order to avoid being sent to collectionsComplainant failed to do so, which resulted in their account being sent to collections. I hope this summary provides you with the information you need to close this complaint. In the event you require any further documentation or information, please do not hesitate to reach out. This is wrongCharges did not come to We paid plus they charged of deposit plus they sent us to collection for another 613.86, which makes total of And this was only the financial side of this issueThe main reason why I am disputing is the emotional and psychological stress they caused usWe had to look for a place with a newborn baby in a rush; they ruined both of our credits that we were trying to maintain for yearsWe are ready to share any evidence supporting our claim aboveSincerely, The Irvine Company Apartment Communities ]
Regards,
*** ***

To whom it may concern,As a preliminary matter, we wish to thank complainant for bringing these concerns to our attentionIn this case, we have investigated the complainant's concerns and are unable to substantiate themRenewal offers are typically based on market rentsOnce an offer is sent, the
market may fluctuate, which appears to have happened in this caseHowever, the terms of the offer are typically non-negotiableIt is not uncommon for residents to contact us inquiring about a lower market rate after receipt of a renewal offerIn this case, after contacting us about the renewal offer, the resident submitted a Notice to VacateFurther, due to certain issues which occurred during the residency, we made a business decision not to permit the resident to rescind the Notice to VacateThis decision was based on rental history, and was not made in relation to Complainant’s questions about the prior renewal offer. Additionally, complainant has moved out of the apartment and currently owes a balance due in relation to her prior residencyAs a result, she is not qualified to rent with us at this timeWe hope this correspondence clarifies our position regarding this matterIf you have any other questions, or if you need any additional information, please contact usSincerely,
*** ***Irvine Company Apartment Communities

To whom it may concern, Thank you for contacting us regarding this complaintPer the Complainant's lease agreement and applicable law, the apartment needed to be returned to the same level of cleanliness it was in at the time it was rented to Complainant, and we are authorized to assess repair
costs for damages which exceed wear and tear In this case, upon inspecting the apartment we determined that Complainant was responsible for certain move-out chargesBelow is a list of the charges:Apartment Cleaning- Upon move out $was incurred to return the apartment’s cleanliness back to the original stateAs the Complainant is responsible for returning the cleanliness back to the original condition, the Complainant is responsible for these chargesWe respectfully decline to remove this charge.Carpet Replacement- During the final move-out inspection, we determined carpet replacement was necessary due to pet urineIn order to replace the carpet, we incurred the following fees, which were prorated based on the duration of Complainant's tenancy and the five-year life span of the carpet and applied to Complainant's ledger in the amount of $ We respectfully decline to remove these charges, as they were incurred due to pet urine damagePaint- The apartment required repainting once the Complainant moved out The Complainant was charged repainting fees which were prorated based on the duration of Complainant's tenancy and the two-year life span of the paint, in the amount of $ As a customer service gesture, we will waive these chargesWood Flooring Replacement- During the final move-out inspection, we determined that wood flooring replacement was necessary as there was pet urine damage To replace the wood flooring, we incurred the following fees, which were prorated based on the duration of Complainant's tenancy and the ten-year life span of the wood flooring and applied to Complainant's ledger in the amount of $2,We respectfully decline to remove these charges, as they were incurred due to pet urine damageTogether all of these charges above come to $3,Additionally, upon moving out, the Complainant had a ledger balance of $38.56, creating a final balance of $3,The complainant had a deposit on hand of $700, which was applied to the balance of $3,802.33, leaving a amount due of $3,With the removal of the paint charges, the total amount due is now $2,We will send Complainant an updated invoice accordinglyBased on all of the foregoing, the charges assessed were fair and appropriate under the circumstances, and our position regarding them, with the exception of the paint charges, remains unchangedI hope this summary provides you with the information you need to close this complaint In the event you require any further documentation or information, please do not hesitate to reach outSincerely, The Irvine Company Apartment Communities

Revdex.com ID of ***To whom it may concern,As a preliminary ma er, we wish to thank the complainant for bringing these concerns to our a en onResident feedback is important to us, and our team is always striving to provide the best service possibleIn this case, we have inves gated the
complainant's concerns and have worked with the Complainant and council to reach an amicable resolu onThis was done concurrent to receiving the Revdex.com Complaint.It our posi on that this ma er is thus closed.Sincerely, *** *** Irvine Company Apartment Communi es Customer Care

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it may concern, The resident of Rancho Tierra had first informed our company in regards to their pest concerns on March 11th, At this point in time we began the proper process to rectify the concern and rid the apartment of pestsUnfortunately we are unable to address concerns we
are unaware of until they are brought to our attentionOur resident service's offices are able to provide complimentary pest control services within days to treat the concern, provided the resident's schedule allows, and they have followed the proper preparatory stepsAt this point in time, our offices have been in contact with the resident and are awaiting their reply to continue to assist with the concernWithout the reasonable opportunity to address the concerns, we will not be terminating the lease contractShould the problem persist despite our efforts, we will then begin to find alternative solutions and consider the request to move out of the apartment.Best Regards,The Irvine Company Apartment Communities

To whom it may concern,
The Customer Care Department with the Irvine Company Apartment Communities has received this concern
The resident was left several messages asking for a return call to the Customer Care DepartmentThere has been no response from the residentCustomer Care would
like to speak with the resident to explain the change explained in the concern
Thank You
Customer Care

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we are actively working directly with the...

Complainant to resolve the issue.Once the Complainant notified us of the pest control issue we diligently worked to resolve the issue. We scheduled an extermination treatment, which was conducted on 2/20/18.Our records indicate that we followed our protocol and procedures after the last tenant vacated, including inspecting for pests. None were found. There were also no pest control issues observed throughout the renovation process. Despite the foregoing, we have provided additional options, including a transfer to another apartment, that the Complainant denied. While we have not yet arrived at a mutually agreeable resolution, we remain committed to addressing the Complainant’s concerns.We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us. Sincerely,[redacted]Irvine Company Apartment CommunitiesCustomer Care

?To whom it may concern, The complainant and our resident services office have reached a solution to this complaint.  The matter is now resolved. Sincerely, The Irvine Company Apartment Communities.