The Islander Apartments

November 11, 2016Revdex.comEuclid Ave., th Fl.Cleveland, OH 44115-2408Attn: [redacted] @cleveland.Revdex.com.orgIn re: [redacted] ***Revdex.com ID [redacted] Dear Ms [redacted] :In response to Mr [redacted] ’s dispute, please be advised the countertop in the abovecaptioned apartment was replaced after Mr [redacted] vacated the suite due to thestaining of this counter (picture attached).We also include the suite moreport the tenant completed, which was quite explicit, theinvoice for the counter and purchase order showing the date of the order.We regret Mr [redacted] feels he is being mistreated, however, he damaged the counterwhich required replacement before the next tenant moved in.Sincerely,THE ISLANDER COMPANY LLCEdward FD [redacted] Edward FD [redacted] Property ManagerEFD:pb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have sent a check in the mail to the Leasing Office on Normandie BlvdI expect to be notified immediately when the Company receives my checkPlease either email ( [redacted] ) or call [redacted] and let me know that my check has been received and that I have a $balanceRegards, [redacted]

THE ISLANDER APARTMENTS August 7, [redacted] Revdex.com Euclid Ave., 4th FlCleveland, OH [email protected] RE: [redacted] , [redacted] ***, OH Revdex.com ID [redacted] Dear Ms [redacted] in response to [redacted] 's dispute, please refer to the enclosed letter we sent to [redacted] on August 7, 2017, as well as the suite inspection photos dated June 2, 2017.As relayed to [redacted] , the cost to replace the carpet was depreciated and prorated, and he was assessed the correct amountShould you need further information, please feel free to contact us Sincerely, THE ISLANDER COMPANY LLC Edward *D [redacted] Property Manager EFD:spk Enclosures

Please find the attached response and supporting documentation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Well iam still not convinced with what they have provided to meThe pics I don't understand and am sure there were no stains/damagesI already conveyed the same to Ed after he provided me these picsWould appreciate if this can be resolved to my satisfaction at the earliest [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

July 20, 2016Revdex.comEuclid Ave., 4th Fl.Cleveland, OH 44115-2408Attn: [redacted] In re: [redacted] Dear Ms [redacted] : [redacted] had a lease expiring June 30, She vacated the suite on June10, signing a key return letter.The rent was $per month, but was not paid, thereby accumulating a late rent chargeof $The security deposit of $was applied to the account leaving a balance dueof $A final statement was mailed June 27, well within the requirements of OhioLawWe would be happy to waive the late fee which would leave a balance of $562.00.We are sorry if Ms [redacted] took offense to how we referenced her, however, theperson writing the letter could not tell from the first name if the tenant was a male or female.Sincerely,THE ISLANDER COMPANY LLCEdward FD [redacted] Property ManagerEFD:pb

October 8, 2015RevDex.com2800 Euclid Ave., 4th Fl.Cleveland, OH 44115-2408Attn: [redacted] In re: [redacted] [redacted] 15320 Sprague Road G39 Middleburg Hts., OH 44130 BBB ID [redacted] Dear [redacted] :Enclosed please find the... letter sent to [redacted] on September 25, 2015. We believe it explains what occurred in this matter.In our opinion at no time was [redacted] ’s use of the apartment jeopardized. He lived there through his leaving the premises on September 30, 2015. [redacted] required his presence for any service requests he made so there could be no follow-up calls from August until his mid-September call.We believe [redacted] ’s demand for remuneration to be exorbitant and baseless. The Islander staff responded to his calls, repaired the problem properly and sealed the access to the plumbing area properly.There are proper avenues available for tenant issues through the courts. We expect we will be exonerated upon a hearing of the facts.Sincerely,THE ISLANDER COMPANY LLCEdward [redacted] D [redacted] Edward [redacted] D [redacted] Property Manager [redacted]

September 28, 2015*** *** ***Revdex.com, IncEuclid Avenue, 4th FloorCleveland OH 44115-2408VIA email ***In re: Complaint ID#*** *** ***:In response to *** ***’ and *** ***’s claim against The Islander Apartments, please
be advised they lived in Apartment *** which was vacated on August 31, It was re-rented for a September 23, occupancy Upon entering the suite for an inspection, the manager was attacked by fleas causing him to call * * * *** ***, a professional extermination company The carpet and pad were removed, * * * treated the suite and banned entry until September 23, when it was treated a second time.Obviously we could not permit an innocent party to occupy *** so they were provided another apartment There were no fleas in the common hallways Upon consideration, we removed the September rent charge from our statement to *** *** and *** *** The debt due us is $720.52.Due to the level of flea infestation, we were required to remove both carpet and pad in the apartment or we faced an extended loss time of access to renovate our property to another tenant.We believe we are suffering an economic loss from tenants that have created an uninhabitable and un-rentable condition due to their actions.Sincerely,WESTERN RESERVE PROPERTY MANAGEMENTEdward *D***Edward ** D***Property Manager

*** *** was a resident of ours from late until her contract ended January 31, During her tenancy all of her service requests were taken care of promptly, that is within the day of the call or the following dayThe one exception was a water leak she referred to, which by the way was
caused by a careless neighbor's actionThat repair required repainting by a contractorUpon her vacating we found the countertop had bleach-like stains in it, which is not considered wear and tearThis required the replacement of the countertopUpon *** ***'s request, pictures were sent to her showing the stains on her countertop*** *** was also charged for additional cleaning, which was above the eight hours we allow between tenantsWe certainly regret that *** *** felt that her stay with us was unpleasantThe Islander strives to make sure that its residents have a positive experience while residing in one of our apartmentsWe strive to run our community as professionally as possible Patti B***, Office Manager Western Reserve Property Management (216)749-X

Please find the attached response and supporting documentation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 2, 2016 Revdex.com 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115-2408 Attn: [redacted]@cleveland.Revdex.com.orq In re:  [redacted] Revdex.com ID [redacted] Dear Ms. [redacted]: We have reviewed the customer's rebuttal and wish to respond as follows: The facts clearly show that The Islander responded to this incident in an expeditious manner and that all repairs were completed as quickly as conditions allowed. We are sorry if the customer feels she was mistreated. That is not how we normally operate. We feel the monetary settlement previously mentioned is more than adequate. However, in the interest of goodwill, we will authorize a credit of an additional two days rent to her account. Our position has not changed regarding the mattress. Sincerely, THE ISLANDER COMPANY LLC Edward F. D[redacted] Property Manager EFD:spk

Mr. [redacted] had the opportunity to be present when his suite was inspected, however, he did not request an appointment with maintenance and just handed in his keys.  The carpeting was brand new when Mr. [redacted] moved in June 1, 2014.  As you can see by the pictures, which are ALL for suite [redacted], there are numerous stains as well as heavy, heavy traffic which is NOT normal wear and tear.  This abuse of the carpet prevented us from cleaning it and forced us to replace the carpet.  Mr. [redacted] was charged a prorated charge based on the expected life of the carpet which is five years.It is unfortunate that he does not agree with our assessment.  However, if all parties review the pictures you will see we had no other choice but to replace the damaged carpet.  We pride ourselves on providing a clean and well maintained property for all residents which necessitated the replacement of this carpet.

December 6, 2016Revdex.com2800 Euclid Ave., 4th Fl.Cleveland, OH 44115-2408Attn: [redacted]@cleveland.Revdex.com.orgIn re: [redacted]Revdex.com ID [redacted]Dear Ms. [redacted]:Please be advised that upon further review of this claim I have been made aware that thecountertop in question was not replaced. The countertop is in our shop but was neverinstalled. We are contacting the present resident to install the countertop. We regret themix-up and it is poor performance that the countertop was not installed before Mr.[redacted]’s acquaintance occupied the suite. Please understand that this is not howThe Islander Apartments conducts business.We apologize for the confusion and will be reimbursing Mr. [redacted] the $250.00charge.Sincerely,THE ISLANDER COMPANY LLCEdward F. D[redacted]Edward F. D[redacted]Property ManagerEFD:pb

October 8, 2015Revdex.com2800 Euclid Ave., 4th Fl.Cleveland, OH  44115-2408Attn:  [redacted] In re: [redacted]15320 Sprague Road  G39 Middleburg Hts., OH  44130 Revdex.com ID [redacted]Dear [redacted]:Enclosed please find the...

letter sent to [redacted] on September 25, 2015.  We believe it explains what occurred in this matter.In our opinion at no time was [redacted]’s use of the apartment jeopardized.  He lived there through his leaving the premises on September 30, 2015.  [redacted] required his presence for any service requests he made so there could be no follow-up calls from August until his mid-September call.We believe [redacted]’s demand for remuneration to be exorbitant and baseless.  The Islander staff responded to his calls, repaired the problem properly and sealed the access to the plumbing area properly.There are proper avenues available for tenant issues through the courts.  We expect we will be exonerated upon a hearing of the facts.Sincerely,THE ISLANDER COMPANY LLCEdward ** D[redacted]Edward ** D[redacted]Property Manager[redacted]

July 20, 2016Revdex.com2800 Euclid Ave., 4th Fl.Cleveland, OH 44115-2408Attn: [redacted]In re: [redacted]Dear Ms. [redacted] had a lease expiring June 30, 2016. She vacated the suite on June10, 2016 signing a key return letter.The rent was $661.00 per...

month, but was not paid, thereby accumulating a late rent chargeof $66.10. The security deposit of $99.00 was applied to the account leaving a balance dueof $628.10. A final statement was mailed June 27, 2016 well within the requirements of OhioLaw. We would be happy to waive the late fee which would leave a balance of $562.00.We are sorry if Ms. [redacted] took offense to how we referenced her, however, theperson writing the letter could not tell from the first name if the tenant was a male or female.Sincerely,THE ISLANDER COMPANY LLCEdward F. D[redacted]Property ManagerEFD:pb

THE ISLANDER APARTMENTS August 7, 2017[redacted]Revdex.com 2800 Euclid Ave., 4th Fl. Cleveland, OH 44115-2408 [email protected]  RE: [redacted], OH 44130  Revdex.com ID [redacted]  Dear Ms....

[redacted]  in response to [redacted]'s dispute, please refer to the enclosed letter we sent to [redacted] on August 7, 2017, as well as the suite inspection photos dated June 2, 2017.As relayed to [redacted], the cost to replace the carpet was depreciated and prorated, and he was assessed the correct amount. Should you need further information, please feel free to contact us.  Sincerely, THE ISLANDER COMPANY LLC Edward *. D[redacted] Property Manager EFD:spk Enclosures

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Well iam still not convinced with what they have provided to me. The pics I don't understand and am sure there were no stains/damages. I already conveyed the same to Ed after he provided me these pics. Would appreciate if this can be resolved to my satisfaction at the earliest.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

November 11, 2016Revdex.com2800 Euclid Ave., 4 th Fl.Cleveland, OH 44115-2408Attn: [redacted]@cleveland.Revdex.com.orgIn re: [redacted]Revdex.com ID [redacted]Dear Ms. [redacted]:In response to Mr. [redacted]’s dispute, please be advised...

the countertop in the abovecaptioned apartment was replaced after Mr. [redacted] vacated the suite due to thestaining of this counter (picture attached).We also include the suite move-in report the tenant completed, which was quite explicit, theinvoice for the counter and purchase order showing the date of the order.We regret Mr. [redacted] feels he is being mistreated, however, he damaged the counterwhich required replacement before the next tenant moved in.Sincerely,THE ISLANDER COMPANY LLCEdward F. D[redacted]Edward F. D[redacted]Property ManagerEFD:pb