The Islander Apartments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This was their tone and stance from Day 1 after they charged me this. After continuous follow-ups only lastly I got these pics. Again I don't think out of which is one is ours. Rest all they are showing is from a single room(which is living room/dining room) with 2-3 areas but I still don't believe that they could not be cleaned using shampooing or they were heavy stains. I still object what they are saying and for that reason they had to replace the entire carpet and charge me pro-rated.Now coming to their inspection policy, This is what its mentioned in their move out instruction"You may arrange for a final inspection during designated hours, but it is not necessary to do so. The manager will conduct a final inspection once you have turned in your Keys".Nowhere it was mandated and that is what I suggested them going forward they should make this mandatory so that both parties are in agreement before the tenant leaves the unit.Am disappointed with the way they have dealt this case and their tone. I was a tenant there for almost 6 years(first 3 years in a different unit in the same community and later in this mentioned unit). And I personally has referred many tenants from my company to stay there but now I feel sorry for them too(they may also encounter the same experience when they go out).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have sent a check in the mail to the Leasing Office on 7711 Normandie Blvd. I expect to be notified immediately when the Company receives my check. Please either email ([redacted]) or call [redacted] and let me know that my check has been received and that I have a $0 balance. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Although I appreciate the reimbursement of my sheets and two days worth of rent, I do not think that it is sufficient compensation for the inconvenience that I had to endure. If anything, I believe I deserve five days worth of rent reimbursement. My mattress was cleaned on Monday (the day of the pipe bursting) but the wall and covering of the pipe remained opened until Friday. Once it was dry enough to clean the carpets I had to endure wet carpets for an entire day. The painter was not able to come and paint until Thursday and I had to leave the fan running in my room for over 38 hours. The window was kept open during the day but I had to shut it at night. The fumes in the room were so strong that I could not sleep in the room. I spent all week sleeping on my couch and my apartment was not officially cleaned up until Friday. Therefore, the first time I was able to sleep in my room was on Friday night. For these reasons, I believe I deserve 5 days worth of rent reimbursement. As for my mattress, although it was cleaned and looks ok from the outside. I have no way of knowing what the internal damage is (mold, etc.). The Islander asked for the receipt from when I bought the mattress knowing that I would not have it. I bought the mattress over five years ago and I did not save the receipt from when I purchased. Therefore, I am not able to provide the actual cost of the mattress. Overall, I feel that I was not treated properly by The Islander Staff. I asked repeatedly for updates and was mistreated on the phone. I was never given a clear timeline. I was the one who initially contacted them. They never reached out to me to let me know what had happened. They only told my boyfriend (not on the lease) who happened to be at my house. Once the pipes burst I feel that I should've been informed immediately so that I could come and take pictures. I should not have had to call them everyday and ask for updates only to be yelled at on the phone. 
Regards,
[redacted]

January 12, 2016 Revdex.com 2800 Euclid Ave., 4th FL Cleveland, OH 44115-2408 Attn: [redacted]@cleveland.Revdex.com.orq [redacted]Revdex.com ID [redacted] Dear Ms. [redacted]: The incident in question occurred on...

January 4, 2016 at approximately 1 p.m. The tenant's friend was always present when we worked in the suite, so our staff spoke with him at the time of the incident. On January 4, 2016 we repaired the burst pipe, cleaned up the water, removed the padding, extracted the carpet and mattress with a contractor, and had housekeeping clean the wall spots. We agreed to pay for pillows and bedding. The mattress came clean according to the contractor and staff. On Tuesday. January 5, 2016, the carpet was damp in a portion of the bedroom. The padding and carpet was re-laid and the balance of the traffic area in the living room was cleaned before noon on Wednesday, January 6, 2016. The painter touched up the suite on January 8, 2016, and a housekeeper touched up the walls of the suite again. Therefore, all repairs were made within five days of when the problem occurred. We agreed to reimburse Ms. [redacted] $194 for linens and gave her a S40 discount for 2 days rent. Sincerely,  Edward F. D[redacted] Property Manager