The Kia Depot

Mr [redacted] wrote a personal check to the Kia Depot on May 6th, It was receipted on our computer system at 8:14pm that day The check was processed and deposited to our bank Monday May 9th, Our sales department requested that Mr [redacted] 's check be refunded to him on May 13th, Our company policy is that when the payment type is a personal check we wait ten business days to release funds as it can take up to that long for returned checks to be processedMr [redacted] 's funds are scheduled to be released 05/23/ We can release the funds sooner if Mr [redacted] can provide a copy of his cancelled check so we have confirmation the check will not be returned to us unpaid We have uploaded a copy of our check #*** to Mr [redacted] issued today for release Monday We are contacting Mr [redacted] to find out how he would like to take delivery of the check

Took my Optima into Kia Depot for a slight oil dripThey diagnosed a turbo oil feed line leak and replaced for $The car continued to leakA few months later, the steering wheel started to get "sloppy", so we took it back to look at both issuesThey diagnosed a front engine cover leak (estimate over $1000) and a worn steering column (estimated $800)That was too much to afford at that time, so we had to pay the $estimate feeA few weeks later, I took my car to a local repair shop (Fox's Service Center in Fullerton) and they found that the oil pan was leaking, repaired for $They also found a technical service bulletin for the steering column couplingWe took our Optima to Kia Cerritos and they repaired it for free under the service warrantyI've asked Kia Depot for my estimate fee back since they clearly were estimating incorrectly - and expensivelyDon't take your car to Kia Depot for service!

Dear [redacted] , This email is in response to the complaint ID # [redacted] that was filed by [redacted] R *** I have since been in contact via phone and in person with Mr [redacted] and have addressed his complaint as follows: The gap cancellation has been done and he has been paid his $ We have finalized the vin verification and the smog certification on his vehicle and have processed his license plates with the MVD and he will be receiving them in the mail His gas tank was topped off for his troubles Also, we have painted his front bumper as his vehicle as he had suggested for his troubles I have spoken with Mr [redacted] and based upon our conversation, he is very satisfied and appreciative with our efforts to complete all that needed to be done At this time we are considering this matter closed and would appreciate it if you would reflect this complaint as resolvedI appreciate your correspondence and involvement with helping us make our customer happy! Sincerely, [redacted] General Manager/KIA Depot N Grand Ave Santa Ana, CA [redacted] work

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However, it shouldn't have taken so long for my refund check to be issuedAlso, it would have given me more peace of mind if the refund process would have been explained to be from the beginningInstead, each time I called I got a different excuse as to why my check wasn't readyThis raised my suspicion Regardless, at this point I will never do business with this company again now will I ever recommend them to friends or family Regards, [redacted]

I applied for a car loan on Saturday May 7th and was approved for a Kia OptimaFour days later I get a letter saying the loan was rejected by the bank and to bring the car back to the dealershipI brought back the car on Thursday the I was told I would get my $down payment the next dayI called on Friday May 13th for my refund check and no one was returning my callsFinally they responded telling me to wait till Monday May 16thI called on Monday and now the general manager is telling me to wait 10-more days They have their car back and they do not want to return my money back and I need my money!

I purchased a used car from Kia Depot responding to an overture from General Sales Manager MrTim M*** pledge of "complete transparency"Turns out that MrM***'s pledge was hollow in the face of flurry of obfuscation and outright B/S he delivered that could make politicians seem trustworthy by comparisonThe point at issue concerns bogus sales fees: Kia Depot charged $in tire disposal fees that are required by the the state of California when buying new tires but I didn't buy new tires from Kia Depot; I bought a used carKia Depot charged a smog abatement fee of $The state of CA requires a smog abatement fee for six model years starting from the current yearThe car I purchased from Kia Depot was a year older than the specified fee 'window', making it ineligible for the smog abatement feeKia Depot charged $to transfer the registration and $for electronic filingThe fee in CA to transfer a registration is $
The dealership was subsequently unable to transfer the registration and title because they ILLEGALLY sold me a vehicle without performing the required CA smog checkBasically Kia Depot did not have a legal sanction to sell me this car
I bought the car with the understanding that Kia Depot would pay for required repairs of two broken components that I made certain was captured in a signed "Due Bill" attached to the contractThree months later I still had not received reimbursement for the repairs and when I requested MrM*** intercede to have a check sent, MrM*** responded that I was just looking for additional discounts for the carIt took six months to receive reimbursement after numerous unreturned phone messages, unanswered e-mails, and written correspondence the last of which was a legal demandIf I had not kept strict documentation of MrM***'s commitments, I don't believe I would have every been successful to be reimbursed
Putting the illegalities aside and just concentrating on the bogus sales fees; multiply the bogus fees I was charged by the number of cars this dealer sells annually and that turns into real money quicklyThe fees are just 'plugs' to extract additional dealer gross marginMrM*** justified these fees as requirements of CA law and berated me for being ignorant of state law
If you're OK being ripped off with disingenuous bullying tactics you'll be in your comfort zone with Kia DepotWhen buying a car, the negotiation doesn't stop at selling price; reality is it's just starting and the integrity of the folks you're doing business will determine how well that process goesIf the fees are unjustified as in my case, its best to walk awayI didn't in this case because I was buying a used car, and I couldn't find THAT particular car at another dealership
If looking for a new car, I'd encourage you look for a more ethical dealership

Hello ***,
Please review and post my response to this complaint.
5-8-2014- We have spoken with ***. We extended our apologies for the situation that occurred. We are currently
reaching out to correct the situation and get her the correct part for her vehicle and get the incorrect parts picked up. We are confident that *** will continue to do business with us
Thank you!!!
*** ***
Tom's Truck Center, Kia Depot, Carmenita Truck Center
Assistant to Peewee Price, Parts Director
Parts Office Manager

I purchased a used car from Kia Depot responding to an overture from General Sales Manager MrTim M*** pledge of "complete transparency"Turns out that MrM***'s pledge was hollow in the face of flurry of obfuscation and outright B/S he delivered that could make politicians seem trustworthy by comparisonThe point at issue concerns bogus sales fees: Kia Depot charged $in tire disposal fees that are required by the the state of California when buying new tires but I didn't buy new tires from Kia Depot; I bought a used carKia Depot charged a smog abatement fee of $The state of CA requires a smog abatement fee for six model years starting from the current yearThe car I purchased from Kia Depot was a year older than the specified fee 'window', making it ineligible for the smog abatement feeKia Depot charged $to transfer the registration and $for electronic filingThe fee in CA to transfer a registration is $
The dealership was subsequently unable to transfer the registration and title because they ILLEGALLY sold me a vehicle without performing the required CA smog checkBasically Kia Depot did not have a legal sanction to sell me this car
I bought the car with the understanding that Kia Depot would pay for required repairs of two broken components that I made certain was captured in a signed "Due Bill" attached to the contractThree months later I still had not received reimbursement for the repairs and when I requested MrM*** intercede to have a check sent, MrM*** responded that I was just looking for additional discounts for the carIt took six months to receive reimbursement after numerous unreturned phone messages, unanswered e-mails, and written correspondence the last of which was a legal demandIf I had not kept strict documentation of MrM***'s commitments, I don't believe I would have every been successful to be reimbursed
Putting the illegalities aside and just concentrating on the bogus sales fees; multiply the bogus fees I was charged by the number of cars this dealer sells annually and that turns into real money quicklyThe fees are just 'plugs' to extract additional dealer gross marginMrM*** justified these fees as requirements of CA law and berated me for being ignorant of state law
If you're OK being ripped off with disingenuous bullying tactics you'll be in your comfort zone with Kia DepotWhen buying a car, the negotiation doesn't stop at selling price; reality is it's just starting and the integrity of the folks you're doing business will determine how well that process goesIf the fees are unjustified as in my case, its best to walk awayI didn't in this case because I was buying a used car, and I couldn't find THAT particular car at another dealership
If looking for a new car, I'd encourage you look for a more ethical dealership

They have the nerve to be asking $for a rear drive shaft for a Suziki That ui several times the original parts room price Don't even think of rewarding them for this ripoff- good used ones go for $

On 1-4-the Customer placed her order. Upon receiving the order, it was noticed that the customer did not note a Vehicle Identification Number (VIN). At that point, we attempted to
contact the customer via the website with no response from her. The parts were not placed on order with the Manufacturer due to lack of information from the customer. Once we spoke directly to the customer, we received the VIN and immediately ordered the parts she needed. Since the complaint, we have spoken directly to Samantha and have corrected the issue. For customer good will, we will be sending the parts to her overnight at no charge*** will be removing the complaint upon receipt of her order

Response:
8pt;">Upon receiving the order through our online catalog, we
began the order for Mr. [redacted]. 
Unfortunately, the freight calculations were not correct for this
particular part.  Instead of $15.86 that
we stated the charges would be online, true freight was over $100.00.  When we learned of this situation, we decided
to take care of Mr. [redacted] for the price our online catalog showed.  However, due to a miscommunication, an
attempt to collect the additional freight was made.  This caused significant delays.  Upon receiving this complaint through the
Revdex.com, immediate contact was made to Mr. [redacted].  At that point, Ms. [redacted] stated that he had
found the part elsewhere and would no longer need our product.  We immediately gave Mr. [redacted] his funds back
and cancelled his order.  In follow up to
this complaint, we have gone through each part we have available online and
verified what the freight costs are and have fixed any discrepancies that were
found.  We apologize for the unfortunate
event but are thankful that Mr. [redacted] alerted us to this error.

Dear [redacted],
 
font-size: 12.8000001907349px; font-family: arial, sans-serif;">This email is in response to the complaint ID #[redacted] that was filed by [redacted] R [redacted].
 
I have since been in contact via phone and in person with Mr. [redacted] and have addressed his complaint as follows:
 
1.       The gap cancellation has been done and he has been paid his $350.
2.       We have finalized the vin verification and the smog certification on his vehicle and have processed his license plates with the MVD and he will be receiving them in the mail.
3.       His gas tank was topped off for his troubles.
4.       Also, we have painted his front bumper as his vehicle as he had suggested for his troubles.
 
I have spoken with Mr. [redacted] and based upon our conversation, he is very satisfied and appreciative with our efforts to complete all that needed to be done.
 
At this time we are considering this matter closed and would appreciate it if you would reflect this complaint as resolved. I appreciate your correspondence and involvement with helping us make our customer happy!
 
Sincerely,
 
 
[redacted]
General Manager/KIA Depot
909 N Grand Ave
Santa Ana, CA  92701
[redacted] work

Mr. [redacted] wrote a personal check to the Kia Depot on May 6th, 2016.  It was receipted on our computer system at 8:14pm that day.  The check was processed and deposited to our bank Monday May 9th, 2016. 
Our sales department requested that Mr. [redacted]'s check be refunded to...

him on May 13th, 2016.  Our company policy is that when the payment type is a personal check we wait ten business days to release funds as it can take up to that long for returned checks to be processed. Mr. [redacted]'s funds are scheduled to be released 05/23/2016.  We can release the funds sooner if Mr. [redacted] can provide a copy of his cancelled check so we have confirmation the check will not be returned to us unpaid. 
We have uploaded a copy of our check #[redacted] to Mr. [redacted] issued today for release Monday.  We are contacting Mr. [redacted] to find out how he would like to take delivery of the check.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business performed all actions as stated and I consider this complaint resolved. 
Regards,
[redacted]

I took my car in for an oil change and was informed that my brakes, front and back, needed replacement. Both were measured at 3 mm. I thought that was odd considering six months earlier the same place, Kia Depot, had rated them at 6 front and 7 rear (green light). Also odd considering I have researched a bit on internet and my model, Forte, has Sportage brakes and tends to get much more mileage--one owner claimed 70 thousand miles on rear brakes. Also odd considering that rear brakes wear out more slowly. I told them no, and took the car to a reputable shop (our church members go there) where I was told that the rear brakes are at about 70% and should last a year or more. The front brakes needed replacement--not because they were at 3 mm, but because they one had worn unevenly. If it hadn't, it would have lasted another 7 to 10 thousand miles.
We have been a Kia family. This is our fourth Kia, and perhaps our last. This sort of dishonesty sours my interest in Kia. I love the Kias I have owned, but have found this kind of dishonesty at two Kia dealerships now. That is a complete turn-off to me. To keep my business, you have to have the complete package--give a reasonable deal on the car, and then give honest service. I'm not interested in having to play the game of, "does the car really need that, or not."
Kia Depot: Like most customers, I am busy. I don't have time to play these games. Do you understand how off-putting this is? I was going to be charged $200.00 plus dollars for unnecessary repairs. I work hard for the money I earn, and we just get by every month. What do you think you are doing? Perhaps for your mechanics who are earning a good share of the $120.00 per hour that you charge 200 for unnecessary brake repairs is nothing. For me, it is a lot of money. Wake up! I consider this criminal behavior.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
However, it shouldn't have taken so long for my refund check to be issued. Also, it would have given me more peace of mind if the refund process would have been explained to be from the beginning. Instead, each time I called I got a different excuse as to why my check wasn't ready. This raised my suspicion. 
Regardless, at this point I will never do business with this company again now will I ever recommend them to friends or family. 
Regards,
[redacted]

Took my Optima into Kia Depot for a slight oil drip. They diagnosed a turbo oil feed line leak and replaced for $340. The car continued to leak. A few months later, the steering wheel started to get "sloppy", so we took it back to look at both issues. They diagnosed a front engine cover leak (estimate over $1000) and a worn steering column (estimated $800). That was too much to afford at that time, so we had to pay the $135 estimate fee. A few weeks later, I took my car to a local repair shop (Fox's Service Center in Fullerton) and they found that the oil pan was leaking, repaired for $300. They also found a technical service bulletin for the steering column coupling. We took our Optima to Kia Cerritos and they repaired it for free under the service warranty. I've asked Kia Depot for my estimate fee back since they clearly were estimating incorrectly - and expensively. Don't take your car to Kia Depot for service!

Review: I ordered a part for my 2008 KIA Rio. I was sent the wrong part. I called customer service to get the correct part. I was told that I got what I ordered. That the part I need was not on my car. I my be a female but I know what part I ordered. I was told to go to my dealer ship to get the correct part. I just wanted what I ordered. I was sent a part for a 2013 RIO.After speaking with the man and not getting any help. I asked to speak to his manager. I was put on hold and then sent to voice mail. All I wanted is the correct part.It took weeks to get this part and then when I called I was treated very bad.The man kept trying to tell me I ordered wrong. I didn't even say anything about a return.All I wanted was to get the correct part. After more research I found that the part/bolt was from 2006. The man asked me. "Are you sure you car isn't a 2013?"This was no way to handle a comsumer.I know that he sent me to voice mail so I couldn't talk to his boss.I am just glad that this transaction was less the $20.00.Desired Settlement: I want this customer service man to learn that women do work on cars,and just because I am female does not mean I don't know what car a drive.If I was a man I know my part would be in the mail now,and I would not been treated so badly.I want a apologie. The part I ordered. Alternator adjust bolt for my 2008 KIA RIO.

Business

Response:

Hello [redacted],

Please review and post my response to this complaint.

5-8-2014- We have spoken with [redacted]. We extended our apologies for the situation that occurred. We are currently reaching out to correct the situation and get her the correct part for her vehicle and get the incorrect parts picked up. We are confident that [redacted] will continue to do business with us.

Thank you!!!

Tom's Truck Center, Kia Depot, Carmenita Truck Center

Assistant to Peewee Price, Parts Director

Parts Office Manager

I took my car in for an oil change and was informed that my brakes, front and back, needed replacement. Both were measured at 3 mm. I thought that was odd considering six months earlier the same place, Kia Depot, had rated them at 6 front and 7 rear (green light). Also odd considering I have researched a bit on internet and my model, Forte, has Sportage brakes and tends to get much more mileage--one owner claimed 70 thousand miles on rear brakes. Also odd considering that rear brakes wear out more slowly. I told them no, and took the car to a reputable shop (our church members go there) where I was told that the rear brakes are at about 70% and should last a year or more. The front brakes needed replacement--not because they were at 3 mm, but because they one had worn unevenly. If it hadn't, it would have lasted another 7 to 10 thousand miles.

We have been a Kia family. This is our fourth Kia, and perhaps our last. This sort of dishonesty sours my interest in Kia. I love the Kias I have owned, but have found this kind of dishonesty at two Kia dealerships now. That is a complete turn-off to me. To keep my business, you have to have the complete package--give a reasonable deal on the car, and then give honest service. I'm not interested in having to play the game of, "does the car really need that, or not."

Kia Depot: Like most customers, I am busy. I don't have time to play these games. Do you understand how off-putting this is? I was going to be charged $200.00 plus dollars for unnecessary repairs. I work hard for the money I earn, and we just get by every month. What do you think you are doing? Perhaps for your mechanics who are earning a good share of the $120.00 per hour that you charge 200 for unnecessary brake repairs is nothing. For me, it is a lot of money. Wake up! I consider this criminal behavior.

Review: Kia dealer in Santa Ana, CA. I got a car from them and after signing the first contract they call me to redo the contract that I sign with the excuse that they couldn't find a bank and they told the only change that they were doing was the monthly payment nothing else. The finance agent that was helping me was really aggressive and rude. I try returning the car at the moment and they proceed it to tell me If I did they we're going to sue me, they put so much pressure I decided to sign the contract and they give me the contract in English not on my language (Spanish) I notice his computer and some numbers in it and I ask what was that and he proceed it by telling me to sign. That it was going to help to get a bank to length me a loan, they made changes on their computer without a notification to me. In order for them to get the bank to buy the car they put a higher interest rate and they change how much I made per month. Now I'm stuck with a car that is value to the bank for $ 46,707.28. When they told I was going to pay with interest $ 34,222.84 that is a giant gap between what I was told and what the bank has told me now. The way the dealer handle both contracts wasn't right. Please help me with this problem, I would like to keep the car but not with the changes they made. I give a $ 1,500 down payment and they also took my first payment for the amount of $ 613,99 on 3/24/2014 and that they were going to send it to the bank and the-bank hasn't receive the payment after 17 days.Desired Settlement: I would like to get the amount of $ 2,113.99 that I give to them