The Knowledge Academy Inc.

*** *** purchased a ITIL Foundation on the *** July
An error of double payment was taken, *** realised and contact the company on the *** August 2014. He was refunded on *** August
Our Terms and Conditions state
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Refunds:
In the case where a refund is made to the Customer by The Knowledge Academy Ltd, the refund may take up to 30 working days to be processedRefunds will be processed using the same payment method that the original payment was madeAll deposits and credit card surcharge fees are non-refundableUpon payment of your deposit you are contracted to pay the confirmed course fee at the time of booking, and The Knowledge Academy reserve the right to change prices at any time at their discretion
We have refunded *** within working daysAs stated above refunds can take up to 30 working days
Product/Service: ITIL FOUNDATION
Purchase Date: 7/**/
Problem Occurred: 8/*/
Model: ITIL FOUNDATION
Account Number:
Order Number: ***
Talked to Company: 7/**/
Talked to Company (***): 8/*/
Talked to Company (3rd): 8/**/
Refunded: **/08/(Within working days)

Thank you for your email but I am currently on annual leave returning on Tues *** January 2016.">Please contact Satnam N*** on *** *** or *** if your message requires an immediate responseI will respond to all messages upon my returnKind Regards *** ***

To whom it may concern,
With regards to the complaint filed by ** ***, we have extended our apologies with regards to the issues facedHere
at The Knowledge Academy, we aim to keep our Delegates up to date with all
information that they require to complete their training
Unfortunately, when
issues arise such as severe personal circumstance with regards to our Trainer this is out of our control and we will work within the
quickest possible way to release further instructions regarding the Training ScheduleAs the information was received across the weekend and the night before the course was due, we had aimed to contact all delegates to reschedule as our other Trainers were located in other parts of the U.Sundertaking courses.We would however like to extend our apologies further on behalf of The Knowledge Academy with regards to the
issues faced further when trying to locate our office in NYCOur Courses are
not held within our base in NYC and these offices are manned by alternate
people this therefore resulted in ** ***'s most recent call being sent to our Account Manager Mr Nainu
We work Worldwide to deliver our Courses and aim to make sure we deliver the
best standard available.
We have addressed these points in an e-mail sent to ** *** and have clarified the information requested prior to this complaintPlease see attached, the refund receipt for ** ***'s refundThis was completed early Morning the day after the initial issue was raisedKind Regards
Steve W***
The Knowledge Academy Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not register for the class until Lee S*** confirmed over the phone that he could waive the credit card surcharge feeI gave him my credit card information after he confirmed the fee could be waived and he registered the class for me over the phone.
This is not the customers' responsibilities to know who we need to work with in order to waive the credit card surcharge fee. This is clear that this company does not train their staff to provide accurate information to their customers and refuse to take full responsibility for their mistakes. All potential customers should be made aware of this so they can avoid doing business with The Knowledge Academy.
Please keep my case openI will report the incident to my corporate training and BCSThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is only an out of office emailI have not received the refund and the updated invoicePlease keep my case openThank you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

With regards to [redacted] Complaint, The Knowledge
Academy have concluded the following:[redacted] Course was cancelled within a time frame
allowing the delegate time to review their availability. As a training provider, we require the demand to
be able to run these courses and upon...

not receiving payment from a provisional booking made we did not the sufficient funds required to cover the cost
of trainer, venue & courseware. Our main aim is to deliver training solutions
to a very high standard.From this, [redacted] was offered the option of which
he agreed to attend our Virtual Classroom with a refund in the first instance
of $200. As per our Terms & Conditions agreed to by the delegate upon
making payment, ‘For any courses which are cancelled by The Knowledge Academy
Ltd the delegate will be provided with login details to complete the course via
Virtual Training. Failure to accept Virtual Training will result in 100%
cancellation’.[redacted], subsequently attended the Virtual Session as stated
by himself for 10 minutes, which from discussing directly with the trainer did
not even allow enough time for introductions and starting the First Section of
the Courseware to commence.Our Virtual Platform is internationally utilised by large businesses such as HSBC & Hewlett Packard for example and as a training provider we
appreciate all advancements in technology and will always make sure we use
these to their best potential.Resolution: We have since issued a refund to [redacted] for the course fee
paid due to issues faced and from the way in which he was speaking to several
staff members at The Knowledge Academy. We will always try to rectify any issues with the most suitable alternatives
and these were offered to assist [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I have received a refund in the amount of the $200 however, I am requesting a refund in full because I did not attend any of the platforms provided by the knowledge academy and this incident has caused great disruption in my personal and professional life.  In addition, I was scheduled to take the PMP exam that Friday, this was my Final preparation. The in person course which they offered as a substitute was ** November and was clearly after the date of my test.  So the alternative class they offered was irrelevant. 
 
1.  I scheduled a full week around attending the in person seminar. This class was NOT canceled in an appropriate time which allowed me to make adjustments, the class was canceled two business days prior to it's beginning.  This is absolutely did not allow sufficient time for me to make proper arrangements regarding school, work, and personal life.
2.  The knowledge academy did offer a virtual platform which I initially accepted.  They are incorrect in stating that I did not get through the introductions.  Due to the disruptions they caused by canceling my original course I since made other agreements with work and school and did not log into the virtual platform until mid afternoon on the first day.  It was at this moment in time, Halfway through the first day in which I sat and observed 10 minutes of the class which was being delivered, which I thought to be subpar.  All the instructor did was read directly from the PMBOK guide and go through some slideshows.  There are numerous videos on freely shared platforms such as [redacted] which accomplish the same thing.  After 10 minutes I chose to leave the virtual classroom and decided just to study the book on my own and watch videos as this would have accomplished the same effect.  Finally, in regards to the virtual classroom, the instructor was very hard to understand as he carried a heavy [redacted] accent and I really could not even understand what he's saying.  The only reason I could identify the subject matter was because he identified where in the bookie was and he was basically regurgitating the book verbatim.  I do not feel this is worth $1000, and due to this subpar material, disruption in my personal and professional life, and failure to deliver the product of which I originally paid for. I request a full refund in the amount of the remaining $800 from the knowledge academy. 
3.  The customer service I received regarding the issue was also subpar.  At no time did any representative attempted to contact me in person to discuss options. I had to make numerous phone calls and emails to even reach a person who would work with me on the issue. 
4. I have also attached a copy of all emails which were exchanged. If any member of the knowledge academy claims I was being out of line with any of the representatives, you can clearly see this was not the case. Yes I was aggravated due to be issues caused and the lack of delivery of a product and customer service of which I paid for. But you can clearly see I still remained professional with my dissatisfaction and just wanted my money back for a poor product and performance by this company.  I read many poor reviews on this company and I should have listen to my intuition. The old adage applies, you definitely get what you pay for.
5. I have also contacted [redacted] directly and they stated I should file a complaint regarding a  violation of Code of Ethics.  I have yet to do so.  However, if I do not receive refund in full, I will be forced to take additional action including legal representation and working with [redacted] to fix the issue. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,
 
Our Courses are reviewing in line with Health and Safety Procedures, if we are unable to train in a facility due to high demand we are required to re-locate.
From this venues will be sourced as close to the previous venue as possible and this is as...

per our terms and conditions that this will be communicated. 
Our Representative is correct in stating the above to this delegate as when delegates book onto our courses they have confirmed there position with us meaning there course fee is utilized to confirm the Trainer, Venue and Course ware.
We are aware of locations we work withing a frequently visit these to make sure they are suitable.
 
We are not liable to refund any fees to the delegate for lack of attendance as this was there choice to not attend. Our Terms and conditions were agreed to upon making payment and have been discussed at length with this delegate therefore we are not liable to refund any fees.
 
Kind Regards
 
Kayleigh D[redacted]
Head of Customer Service
The Knowledge Academy

Dear [redacted], I can confirm we will be requesting this refund today, I will be able to send [redacted] a transaction receipt of this today, however please note card refunds can take 3-5 working days to appear in your account, this is due to the card processor Streamline.Once...

again I would like to sincerely apologise for the experience you feel you have had,Kind Regards[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unless, this information is in writing we are unable to act further. Credit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this team.
We are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this account. If they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waived.
We can speak with Lee S[redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been charged.
 
Kind Regards
 
Kayleigh D[redacted]
Head of Customer Service
The Knowledge Academy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] P.S. Revdex.com, THANK YOU SO MUCH for your help! Your system works and very powerful. Please keep up the outstanding work! Cheers!!!

Review: I registered for an online ITIL Foundation course and the company debited my account twice in the amount of $349. They have accepted that it has been made in error but have been making excuses to refund $349 since 08/**/2014. I have all the proof in email communication and still they are unable to process the refund. This has caused me stress and waste of my time. I would really appreciate it if this can be resolved through Revdex.com. Thank youDesired Settlement: They should not be making excuses and lying to make double sales effort just like they did with me. I don't know how other accredited organizations are conducting business with them. They cannot be trusted.

Business

Response:

[redacted] purchased a ITIL Foundation on the [redacted] July.

An error of double payment was taken, [redacted] realised and contact the company on the [redacted] August 2014. He was refunded on [redacted] August 2014.

Our Terms and Conditions state

Refunds:

In the case where a refund is made to the Customer by The Knowledge Academy Ltd, the refund may take up to 30 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. All deposits and credit card surcharge fees are non-refundable. Upon payment of your deposit you are contracted to pay the confirmed course fee at the time of booking, and The Knowledge Academy reserve the right to change prices at any time at their discretion.

We have refunded [redacted] within 16 working days. As stated above refunds can take up to 30 working days.

Product/Service: ITIL FOUNDATION

Purchase Date: 7/**/2014

Problem Occurred: 8/*/2014

Model: ITIL FOUNDATION

Account Number:

Order Number: [redacted]

Talked to Company: 7/**/2014

Talked to Company ([redacted]): 8/*/2014

Talked to Company (3rd): 8/**/2014

Refunded: **/08/2014 (Within 16 working days)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The Knowledge Academy Inc made a mistake in my invoice on 1/*/16. I was told the issue would be corrected by 1/*/16 and I would get the updated invoice on the same day. I've informed the account manager, Lee S[redacted], that I need the updated invoice ASAP because it's required for the reimbursement so he is aware it's urgent to get this issue resolved. On 1/*/16, I did not get any updates from the company so I called back in the afternoon to get an update. I was told L** was out and there was nothing they could do to correct the invoice mistake so I had to wait until Lee was back. The class I register starts next Monday (1/**/16) and I have to submit the reimbursement request by tomorrow (1/*/15) which is required by company policy. This is critical for me to get the updated invoice ASAP.Desired Settlement: I need the invoice issue corrected (refund the credit card surcharge of $32.86) and an updated invoice by noon tomorrow (1/8/16).

Business

Response:

Thank you for your email but I am currently on annual leave returning on Tues [redacted] January 2016. Please contact Satnam N[redacted] on [redacted] or [redacted] if your message requires an immediate response. I will respond to all messages upon my return. Kind Regards [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is only an out of office email. I have not received the refund and the updated invoice. Please keep my case open. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unless, this information is in writing we are unable to act further. Credit Card Surcharges are only able to be waived when agreed and if agreed by the Team Leader or Management that work alongside this team.We are not able to issue this refund as this has been charged and our accounts department have not been notified of any other changes to this account. If they were informed at the time of the transaction, We can review what can be done however the transaction fee is charged across all payments when using Credit Card and fee's such as this are very rarely waived.We can speak with Lee S[redacted] further however at this present time, we cannot create a falsified documents to show that certain fees have not been charged. Kind Regards Kayleigh D[redacted]Head of Customer ServiceThe Knowledge Academy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not register for the class until Lee S[redacted] confirmed over the phone that he could waive the credit card surcharge fee. I gave him my credit card information after he confirmed the fee could be waived and he registered the class for me over the phone.

This is not the customers' responsibilities to know who we need to work with in order to waive the credit card surcharge fee. This is clear that this company does not train their staff to provide accurate information to their customers and refuse to take full responsibility for their mistakes. All potential customers should be made aware of this so they can avoid doing business with The Knowledge Academy. Please keep my case open. I will report the incident to my corporate training and BCS. Thank you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 10/**/2014 - Enrolled and paid $995.00 via online to The Knowledge Academy for a 2-day classroom held course: ITIL Foundation Training in San Jose, CA on 11/**/2014

11/**/2014 - Received an email from [redacted] of The Knowledge Academy cancelling the course which I was enrolled.

11/**/2014 - I responded back to The Knowledge Academy requesting reimbursement of $995.00, the amount I paid for enrollment. Made a phone call to The Knowledge Academy and I was promised the money to be credited back to my credit card I used for payment.

12/**/2014 - Sent a followup email to [redacted] demanding immediate reimbursement. No response.

3/**/2015 - Called The Knowledge Academy and talked to [redacted]. I was told to receive the reimbursement within that week or the following week at the latest. No payment was received. No calls or email regarding the status of my request for reimbursement.Desired Settlement: To receive the refund as soon as possible. It's been around six months since I paid that amount of $995.00.

Business

Response:

Dear [redacted], I can confirm we will be requesting this refund today, I will be able to send [redacted] a transaction receipt of this today, however please note card refunds can take 3-5 working days to appear in your account, this is due to the card processor Streamline.Once again I would like to sincerely apologise for the experience you feel you have had,Kind Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] P.S. Revdex.com, THANK YOU SO MUCH for your help! Your system works and very powerful. Please keep up the outstanding work! Cheers!!!

Review: I had picked this place to prepare for the PMP exam. I picked the [redacted] location as it was in a reasonable commuting distance and time. The location was changed to [redacted]. I called the company and asked to be moved to a class in the next month. I was told that I had signed up for the terms and conditions. Per the T&C they could change the location at short notice. The organization is based out of the UK. Not sure if the people on the phone have visited LA or are aware how spread out the city is and how bad the traffic is. I asked for the person on the phone to be reasonable but to no avail.

I could not attend the class and this organization will not refund the money.Desired Settlement: I would like the knowledge academy to either enroll me in another upcoming PMP prep class or refund my money.

Business

Response:

To whom it may concern, Our Courses are reviewing in line with Health and Safety Procedures, if we are unable to train in a facility due to high demand we are required to re-locate.From this venues will be sourced as close to the previous venue as possible and this is as per our terms and conditions that this will be communicated. Our Representative is correct in stating the above to this delegate as when delegates book onto our courses they have confirmed there position with us meaning there course fee is utilized to confirm the Trainer, Venue and Course ware.We are aware of locations we work withing a frequently visit these to make sure they are suitable. We are not liable to refund any fees to the delegate for lack of attendance as this was there choice to not attend. Our Terms and conditions were agreed to upon making payment and have been discussed at length with this delegate therefore we are not liable to refund any fees. Kind Regards Kayleigh D[redacted]Head of Customer ServiceThe Knowledge Academy

Review: The knowledge academy provides an education delivery platform for various certification tests. I am scheduled to take the PMP exam on ** October 2015. I scheduled an in person Boot Camp in Philadelphia starting on the [redacted] and ending on the [redacted]. A representative from the knowledge Academy contacted me a few days before via email to inform me that the Boot Camp was canceled. They offered to reschedule a different session, but this does not work with my schedule since I am taking the test on the [redacted]. I have reorganize my entire professional and personal life around taking this Boot Camp and test for the past week. They showed no concern as a firm in regards to customer service and satisfaction. They could not deliver a product nor provide satisfactory customer service when I requested a refund.

The alternative was a web based virtual learning platform. I Took the class for a total of 10 minutes and decided it was not in my best interest as it was a subpar program and delivery platform. All the instructor was doing was reading from a book which we all have known as the PMBOK and going through slides. I could do that learning on my own. When I again inform them I would like to request a full refund in writing they told me I could not do that because now it is considered a cancellation since I started the web based training. I informed the representative that I I am not satisfied with the product they are providing and it is not within the quality of product which I initially paid for. I would like to request a full refund based on the fact they could not deliver the products or services I paid for. They refused to honor my request.

Persons involved are a sales representative named Danielle S[redacted], sales manager Robyn G[redacted], and product representative Samuel S[redacted].

I believe the headquarters is in the [redacted] and a satellite office located in [redacted]Desired Settlement: I would like to be refunded in full due to the fact that I never received the product or service which I paid for. They canceled the session for which I paid for, and their alternative offers did not fit my schedule nor quality requirements.

Business

Response:

With regards to [redacted] Complaint, The Knowledge

Academy have concluded the following:[redacted] Course was cancelled within a time frame

allowing the delegate time to review their availability. As a training provider, we require the demand to

be able to run these courses and upon not receiving payment from a provisional booking made we did not the sufficient funds required to cover the cost

of trainer, venue & courseware. Our main aim is to deliver training solutions

to a very high standard.From this, [redacted] was offered the option of which

he agreed to attend our Virtual Classroom with a refund in the first instance

of $200. As per our Terms & Conditions agreed to by the delegate upon

making payment, ‘For any courses which are cancelled by The Knowledge Academy

Ltd the delegate will be provided with login details to complete the course via

Virtual Training. Failure to accept Virtual Training will result in 100%

cancellation’.[redacted], subsequently attended the Virtual Session as stated

by himself for 10 minutes, which from discussing directly with the trainer did

not even allow enough time for introductions and starting the First Section of

the Courseware to commence.Our Virtual Platform is internationally utilised by large businesses such as HSBC & Hewlett Packard for example and as a training provider we

appreciate all advancements in technology and will always make sure we use

these to their best potential.Resolution: We have since issued a refund to [redacted] for the course fee

paid due to issues faced and from the way in which he was speaking to several

staff members at The Knowledge Academy. We will always try to rectify any issues with the most suitable alternatives

and these were offered to assist [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received a refund in the amount of the $200 however, I am requesting a refund in full because I did not attend any of the platforms provided by the knowledge academy and this incident has caused great disruption in my personal and professional life. In addition, I was scheduled to take the PMP exam that Friday, this was my Final preparation. The in person course which they offered as a substitute was ** November and was clearly after the date of my test. So the alternative class they offered was irrelevant. 1. I scheduled a full week around attending the in person seminar. This class was NOT canceled in an appropriate time which allowed me to make adjustments, the class was canceled two business days prior to it's beginning. This is absolutely did not allow sufficient time for me to make proper arrangements regarding school, work, and personal life.2. The knowledge academy did offer a virtual platform which I initially accepted. They are incorrect in stating that I did not get through the introductions. Due to the disruptions they caused by canceling my original course I since made other agreements with work and school and did not log into the virtual platform until mid afternoon on the first day. It was at this moment in time, Halfway through the first day in which I sat and observed 10 minutes of the class which was being delivered, which I thought to be subpar. All the instructor did was read directly from the PMBOK guide and go through some slideshows. There are numerous videos on freely shared platforms such as [redacted] which accomplish the same thing. After 10 minutes I chose to leave the virtual classroom and decided just to study the book on my own and watch videos as this would have accomplished the same effect. Finally, in regards to the virtual classroom, the instructor was very hard to understand as he carried a heavy [redacted] accent and I really could not even understand what he's saying. The only reason I could identify the subject matter was because he identified where in the bookie was and he was basically regurgitating the book verbatim. I do not feel this is worth $1000, and due to this subpar material, disruption in my personal and professional life, and failure to deliver the product of which I originally paid for. I request a full refund in the amount of the remaining $800 from the knowledge academy.

3. The customer service I received regarding the issue was also subpar. At no time did any representative attempted to contact me in person to discuss options. I had to make numerous phone calls and emails to even reach a person who would work with me on the issue. 4. I have also attached a copy of all emails which were exchanged. If any member of the knowledge academy claims I was being out of line with any of the representatives, you can clearly see this was not the case. Yes I was aggravated due to be issues caused and the lack of delivery of a product and customer service of which I paid for. But you can clearly see I still remained professional with my dissatisfaction and just wanted my money back for a poor product and performance by this company. I read many poor reviews on this company and I should have listen to my intuition. The old adage applies, you definitely get what you pay for.5. I have also contacted [redacted] directly and they stated I should file a complaint regarding a violation of Code of Ethics. I have yet to do so. However, if I do not receive refund in full, I will be forced to take additional action including legal representation and working with [redacted] to fix the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My first contact with The Knowledge Academy was on Oct **, when I paid in full using my credit card for a security class that I was told would be held on November [redacted] in New York City. When I was sent my receipt, I noticed there was no confirmation #, no location, no contact information, absolutely no information relating to the course I just paid for, which I hope you will agree is a very poor business practice. The receipt did say "Map and Directions to be sent shortly." Am I to assume that would be the same day (as any other legit organization), that week, that month.

I waited two weeks an never heard back from anyone. I went to their website and called the 800#. Once they realize they have your money already, you are put on hold endlessly. The name on the email that sent me the receipt doesn't seem to work there any longer. Since I was getting no satisfaction calling I turned to emails. They too went unanswered. After badgering the company with emails, a Mr. Lee S[redacted] stated in an email on October [redacted], "I can confirm that this course is currently set to run on November [redacted] in New York City. The location provided was NYC Seminar and Conference Center. No other emails! That brings us to today.

Today in November [redacted]. I have not heard from anyone at The Knowledge Academy since October [redacted]. Any other legitimate training organization would be sending reminder emails, etc. I assumed, as the email confirmed that the class was scheduled. Much to my surprise, when I took the trip this morning to the NYC Seminar and Conference Center (which is not a Knowledge Academy location), the people at the NYC Seminar and Conference Center said there was no such training scheduled. Yet this morning, Mr .S[redacted] N[redacted] from The Knowledge Academy claims there was an unexpected cancelation this past weekend. As far as the people at the NYC Seminar and Conference Center are concerned, there was not been any communications with The Knowledge Academy regarding any classes. More lies and the deceit gets worse. Please continue reading.

I called The Knowledge Academy several times after discovering the class did not exist. After my name was given, I was put on hold. I waited 10 minutes. Dialed again, whenI finally spoke to Mr. S[redacted] he put me back on hold. I dialed again, I asked for their NYC HQ address , the agent on the phone wouldn't give it to me and I was put back on hold. I dialed again, and I was directed to Mr. S[redacted], he too wouldn't divulge the information requested. When I told him I had the information-- Mr Lee S[redacted]'s email salutation has The Knowledge Academy's address in New York as being, [redacted], [redacted] and [redacted] floors, [redacted]-- he said no one was at their NY location. Of course I didn't believe him. If they truly are a legitimate company, and using this as their business address, someone has to be there. The scam continues.

I walked (5 miles from [redacted] street address of he NYC Seminar and Conference Center) over to the address on Mr S[redacted]'s salutation: [redacted]. I spoke with the security desk in the lobby, they told me the [redacted] floor is vacant (there are no businesses currently on that floor). They attempted to contact someone on the [redacted] floor. It was never clear to me if security spoke to The Knowledge Academy or not, however whoever answered the phone at the Chrysler building never heard of Mr.Lee S[redacted]. The security guard repeatedly explained, that they were looking at my Email and it was evident, Mr. L** was using their company name and location. No one ever heard of Mr. Lee S[redacted] or Mr. S[redacted].

If I could trouble you to kindly research my story. This company The Knowledge Academy, I am sure you will find many other complaints that resemble mine. I only hope that fraudulent company's such the Knowledge Academy are [redacted] down and put our of business. And, or forced to conform to some standards or compliance.Desired Settlement: Reimbursement of tuition paid for class not scheduled.

Business

Response:

To whom it may concern,With regards to the complaint filed by [redacted], we have extended our apologies with regards to the issues faced.Here

at The Knowledge Academy, we aim to keep our Delegates up to date with all

information that they require to complete their training. Unfortunately, when

issues arise such as severe personal circumstance with regards to our Trainer this is out of our control and we will work within the

quickest possible way to release further instructions regarding the Training Schedule. As the information was received across the weekend and the night before the course was due, we had aimed to contact all delegates to reschedule as our other Trainers were located in other parts of the U.S. undertaking courses.We would however like to extend our apologies further on behalf of The Knowledge Academy with regards to the

issues faced further when trying to locate our office in NYC. Our Courses are

not held within our base in NYC and these offices are manned by alternate

people this therefore resulted in [redacted]'s most recent call being sent to our Account Manager Mr Nainu.

We work Worldwide to deliver our Courses and aim to make sure we deliver the

best standard available. We have addressed these points in an e-mail sent to [redacted] and have clarified the information requested prior to this complaint.Please see attached, the refund receipt for [redacted]'s refund. This was completed early Morning the day after the initial issue was raised.Kind Regards Steve W[redacted]The Knowledge Academy Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,