The Knowledge Academy Inc.

Review: My first contact with The Knowledge Academy was on Oct **, when I paid in full using my credit card for a security class that I was told would be held on November [redacted] in New York City. When I was sent my receipt, I noticed there was no confirmation #, no location, no contact information, absolutely no information relating to the course I just paid for, which I hope you will agree is a very poor business practice. The receipt did say "Map and Directions to be sent shortly." Am I to assume that would be the same day (as any other legit organization), that week, that month.

I waited two weeks an never heard back from anyone. I went to their website and called the 800#. Once they realize they have your money already, you are put on hold endlessly. The name on the email that sent me the receipt doesn't seem to work there any longer. Since I was getting no satisfaction calling I turned to emails. They too went unanswered. After badgering the company with emails, a Mr. Lee S[redacted] stated in an email on October [redacted], "I can confirm that this course is currently set to run on November [redacted] in New York City. The location provided was NYC Seminar and Conference Center. No other emails! That brings us to today.

Today in November [redacted]. I have not heard from anyone at The Knowledge Academy since October [redacted]. Any other legitimate training organization would be sending reminder emails, etc. I assumed, as the email confirmed that the class was scheduled. Much to my surprise, when I took the trip this morning to the NYC Seminar and Conference Center (which is not a Knowledge Academy location), the people at the NYC Seminar and Conference Center said there was no such training scheduled. Yet this morning, Mr .S[redacted] N[redacted] from The Knowledge Academy claims there was an unexpected cancelation this past weekend. As far as the people at the NYC Seminar and Conference Center are concerned, there was not been any communications with The Knowledge Academy regarding any classes. More lies and the deceit gets worse. Please continue reading.

I called The Knowledge Academy several times after discovering the class did not exist. After my name was given, I was put on hold. I waited 10 minutes. Dialed again, whenI finally spoke to Mr. S[redacted] he put me back on hold. I dialed again, I asked for their NYC HQ address , the agent on the phone wouldn't give it to me and I was put back on hold. I dialed again, and I was directed to Mr. S[redacted], he too wouldn't divulge the information requested. When I told him I had the information-- Mr Lee S[redacted]'s email salutation has The Knowledge Academy's address in New York as being, [redacted], [redacted] and [redacted] floors, [redacted]-- he said no one was at their NY location. Of course I didn't believe him. If they truly are a legitimate company, and using this as their business address, someone has to be there. The scam continues.

I walked (5 miles from [redacted] street address of he NYC Seminar and Conference Center) over to the address on Mr S[redacted]'s salutation: [redacted]. I spoke with the security desk in the lobby, they told me the [redacted] floor is vacant (there are no businesses currently on that floor). They attempted to contact someone on the [redacted] floor. It was never clear to me if security spoke to The Knowledge Academy or not, however whoever answered the phone at the Chrysler building never heard of Mr.Lee S[redacted]. The security guard repeatedly explained, that they were looking at my Email and it was evident, Mr. L** was using their company name and location. No one ever heard of Mr. Lee S[redacted] or Mr. S[redacted].

If I could trouble you to kindly research my story. This company The Knowledge Academy, I am sure you will find many other complaints that resemble mine. I only hope that fraudulent company's such the Knowledge Academy are [redacted] down and put our of business. And, or forced to conform to some standards or compliance.Desired Settlement: Reimbursement of tuition paid for class not scheduled.

Business

Response:

To whom it may concern,With regards to the complaint filed by [redacted], we have extended our apologies with regards to the issues faced.Here

at The Knowledge Academy, we aim to keep our Delegates up to date with all

information that they require to complete their training. Unfortunately, when

issues arise such as severe personal circumstance with regards to our Trainer this is out of our control and we will work within the

quickest possible way to release further instructions regarding the Training Schedule. As the information was received across the weekend and the night before the course was due, we had aimed to contact all delegates to reschedule as our other Trainers were located in other parts of the U.S. undertaking courses.We would however like to extend our apologies further on behalf of The Knowledge Academy with regards to the

issues faced further when trying to locate our office in NYC. Our Courses are

not held within our base in NYC and these offices are manned by alternate

people this therefore resulted in [redacted]'s most recent call being sent to our Account Manager Mr Nainu.

We work Worldwide to deliver our Courses and aim to make sure we deliver the

best standard available. We have addressed these points in an e-mail sent to [redacted] and have clarified the information requested prior to this complaint.Please see attached, the refund receipt for [redacted]'s refund. This was completed early Morning the day after the initial issue was raised.Kind Regards Steve W[redacted]The Knowledge Academy Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Registered for ITIL class on 9/**/2015 for 9/**/2015 with cost of $995. Was notified on 9/**/2015 that the class was cancelled due to the instructor having a family issue. Immediately requested a refund. Was told a refund was to be processed and could take up to 30 working days. When I did not receive the refund within 30, contacted the company on 11/*/2015 to request status. Received email back on 11/*/2015 with the excuse that the accounting department was going through "major internal changes" causing a delay in the refund and that I would receive it in 3-5 working days. Still waiting.

It seemed really easy for the company to take my money, but over 30 working days for a refund is incredibly ridiculous.Desired Settlement: I'd like my $995 refund ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,