The Lead Online

After reviewing this situation this wasn't handled according to Dor-Mar policy, and broke the employee handbook by-laws. This customer will receive a full refund of $140.00. Also will have a credit in our system for next service to be free of charge. All the customer has to do is call, and ask for...

service and its free of charge due to the inconvenience. The employee has been reprimanded. On the behave of Dor-Mar I apologize for this employees attitude and service, and this will not happen again. Refund Check number #1529 $ 140.00

We were never called for a free quote. We were the first company there, and the dispatch was created from her initial phone call "unit doesn't work". We sent a service technician and he diagnosed the unit was completely out of freon. He then quoted her for a price of a new one, to fix existing, and...

to run new gas line. We charge for a diagnostic of a broken unit. If the customer would have called for a estimate only then the service would of been free. The other companies most likely didn't charge because she called them after us asking for a estimate since she realized fixing her system probably was the best move after having us diagnose what was wrong.