The Longaberger Company

Hi there, Longaberger called me and said they would refund, but it would take 2-weeks to processAt this point, I am still waiting to see the refund.Thanks

,In regards to the complaint ID [redacted] I had filed against Longaberger Company, the issue resolution provided by the company has still not been resolvedI still have not received my order promised to be delivered within the few days from when this complaint was filedAlso, the company’s excuse of delayed shipping has expired the 12-weeks delivery schedule as explained and no longer applies to be a true explanation of their flawed systemIn regards to their customer service department number in which they stated was changed , also is not applicable as the number given does not get answered appropriately and remains unanswered and put on hold via the automated answering systemPlease advise the next course of action in resolving this issueThank you, [redacted]

They do not address the fact that they have had months to fulfil these orders and the fact that they have had our money for that same length of time Regards, [redacted]

Dear Revdex.com, Request [redacted] submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint # [redacted] ." has been closed The resolution was : Order [redacted] , will be shipping out here soon, we have more Lids on the way and will be delivered to us in the next week so that we can finish filling her orderI do apologize for the wait that she has experienced Please note that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed Regards, Longaberger Info

Order has now been fulfilledPlease do not use the excuse you could not match name and consultantYou were given bothIt should not take one year to get an order completedPlease close complaint Just needed to have the truth stated

We have experienced some supplier issues which have resulted in an extended delivery on some products We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status Sheet Additionally, we moved all of our company operations and have updated our phone numbers These can be found under "Contact Us" when visiting www.longaberger.com.We apologize for the delay, buy fully intend to fulfill this order in it's entirety, however are always happy to facilitate a refund should once be requested/desired.Our Customer Care team is available at 740-518-from 9AM to 6PM Monday through Friday

I do apologize for the long delay we had on shippingThe order has shipped and shows delivered as of today 10/26/2017.Tracking number is [redacted] October 26, 2017, 3:pm Delivered, Garage or Other Location at Address [redacted] ***

Order information has been sent over to accounting to have the order refunded back to [redacted] for her purchase

We have experienced some supplier issues which have resulted in an extended delivery on some products We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status Sheet We apologize for the delay and are contacting Ms*** directly at [redacted] @bellsouth.net to facilitate her request for a refund on the remaining piece

We as a company have reached out to [redacted] to obtain the information from her to refund her for her outstanding ordersI apologize for all the delay that we have had with our pottery delivery

We did receive this order. Normally we are on a 4-6 week shipping schedule, but we are temporarily on a longer (12-16 week) delivery schedule due to relocating all of our operations. This information is published on our shopping site as well. We do have a customer service... department but their number is ###-###-####, not ***. They are available from 9:AM to 6:PM Monday through Friday. I checked on this order number specifically and it has been selected for shipping and should arrive within the next few days.

Request submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #12464868." has been closed. The resolution was : Items are due to be delivered by the end of next month. Please note that this is an automated email and replying to this email will reopen this ticket. Please reply only if you feel that your request has not been completed. Regards, Longaberger Info

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I
reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me Thank you in helping with this matter If I don't receive a refund I will promptly notify you
Regards,
*** ***

Thank you for contacting Longaberger Info regarding "You have a new message from the Revdex.com of Central Ohio complaint #***.."Your email has generated a ticket in our system. Please note your ticket # is ***. We will look into your request and get back to you as soon as we
can.Please do NOT send a separate new email. We prefer that you wait for us to reply. Sending a new email will create a new Ticket and may result in a delay in handling your request.To update the ticket simply reply to this email.Kind Regards,Longaberger Infoa JRJR Networks company

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We have experienced some supplier issues which have resulted in an extended delivery on some products. We regularly communicate any delays on product delivery to our Sales Field through direct email, Longaberger News and on the Home Consultant Back Office webpage via our Product Status
SheetWe do see that the larger order mentioned above has been cancelled and that all other items have been shipped

You are correct, we have experienced multiple delays with our supplier on these items. We have done our best to communicate this through our Home Consultants. We can offer a refund of the product if you no longer wish to wait. We have updated all of our marketing
information to include which pieces are on an extended shipping delay

We were not been able to address this concern properly as the order number is missing and the Consultant ID does match our records. Upon additional research by our Customer Care team, we have located the order in question under the name *** ***. We can see that we are still awaiting
delivery of Bittersweet Mugs and 9xBaking Dish in Pewter due to delays from our supplier. We apologize for the inconvenience and miscommunication regarding this matter. Our friendly and helpful Customer Care Team can be reached 740-518-between 9am and 6pm Monday through Friday. We will happily provide more information or process a refund should this be the desired outcome

Dear Revdex.com, Request *** submitted by you regarding "You have a new message from the Revdex.com of Central Ohio complaint #***." has been closed The resolution was : Not a complaint, printed and gave *** the information. Please note
that this is an automated email and replying to this email will reopen this ticket Please reply only if you feel that your request has not been completed. Regards, Longaberger Info

I am rejecting this response because: item out of was delivered.
Regards,
*** ***