The Loon's Call Bed & Breakfast

Ingram Park Auto Center takes all customer issues very seriously.  IPAC is not able to assist Mr. [redacted] any further with the registration of his vehicle in a State other than Texas.  Please review the enclosed attachments signed by Mr. [redacted] as well as information from the State...

of Texas in regards to registering a vehicle.  IPAC apologizes for any inconvenience or confusion in the registration of his vehicle.  (Attachments signed by Mr. [redacted])
 
Thank you.

INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY.  [redacted], IPAC-CHRYSLER SERVICE MANAGER SPOKE TO MR. TURNER AND UPDATED HIM ON THE STATUS OF THE ISSUE.  CUSTOMER WILL RECEIVE IN THE MAIL WHAT HE AND [redacted] CONFIRMED TO RESOLVE THIS PROBLEM.

10/21/2016–RESPONSE TO Revdex.com COMPLAINT #[redacted]–[redacted]–IPAC-Chrysler Service
Ingram Park Auto Center takes all customer issues very seriously.  IPAC-Chrysler’s Service Dept.’s Service Manager, [redacted], has given a brief paragraph.  Please see below. ...

Thank you.
“Customer’s vehicle was towed into the Ingram Park Service Department - was initially the vehicle would not start with other unknown conditions that the dealership was unable to diagnosed until we were able to replace the bad starter and a cracked flex plate.  Once these repairs were completed, the engine was missing and running rough.  The technician began his vehicle assessment check, finding additional concerns, some which pertained to the engine misfire and check engine light and other repairs that were recommended to be completed while the engine and transmission were separated because of an existing repair. (Flex Plate) additional recommendation (Rear Main Seal), based upon the mileage of the vehicle and the fact the customer would not have to incur this labor charge again.  After the technician completed his vehicle assessment, we followed the diagnostic guidelines for each repair starting with a check engine light, (2 Oxygen Sensors) then a fuel pump and after that finding the vehicle also had an electrical issue needing a TIPM.  None of these repairs could have been foreseen from a vehicle that was towed to the dealership in a non-running condition.  The customer was quoted the initial repair to get the vehicle started, (starter, flex plate and recommended rear main seal) outside of these initial recommendation the technician recommended resealing the oil pan leak and a transmission service that was due by time and mileage, along with the customers original tow bill, bringing the customers charges to $1719.67.  The dealership procured Goodwill assistance for the customer from Chrysler Motors for a portion of the remaining repair that took some time to get approved by Chrysler to the sum of $1,579.34 of Goodwill assistance, while the remainder of the customer repairs were taken care of by IPAC Chrysler, to the sum of $180.11.   To sum up this customer vehicle, the owner spent $1719.67 for repair to his vehicle and the Dealership procured assist and assisted with the customer repairs to the expense of $1597.45.   We in good faith were trying to help this customer through a difficult repair issues with his vehicle.”

RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted], IPAC-Chrysler Service Manager, has contacted Ms. [redacted] and is in the process of resolving this matter with customer.

09.12.2016
Ingram Park Auto Center takes all customer issues seriously. IPAC-Chrysler's General Manager has apologized for the inconvenience this has caused but has resolve issue with customer.
 
Thank you.

Please see below response that was sent on 4/7/2017.   04/07/2017 – RESPONSE FROM IPAC TO Revdex.com CONCERNING COMPLAINT #[redacted]- [redacted]Ingram Park Auto Center takes all of our customer’s concerns very seriously.IPAC – Chrysler’s General Manager, [redacted] has resolved the...

concerns at the dealership level.The Manufacturer (Chrysler) is addressing the concerns of Mr. [redacted] at their level.

Complaint: [redacted]
I am rejecting this response because:A manager has yet to respond back to me satisfactorily. Since I submitted the complaint two managers have both stated they would look further into this matter and still no call back as of yet. There is obviously fraud going on within this location. It doesn't help my situation for a manager to have informed me that the salesman responsible of this fraudulent deal was fired already. My personal information was used without my consent. I still request to be absolved of this invalid fraudulent charge and also for me to be provided with identity theft protection service at no charge to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I...

am rejecting this response because: not all issues have been resolved by the service department. Also, the portion of my complaint regarding not reaching anyone in finance has not been addressed. I asked the service manager to forward the initial complaint to someone in finance on May 26th but have not heard from anyone. 
Regards,
[redacted]

06/15/2015 RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted] “[redacted]” [redacted], IPAC-Chrysler Service Manager, has contacted Mr. [redacted] and is in the process of resolving this matter with customer.