The Management Centre

***,While I understand you are upset, we have made many attempts to reach out to youAttached for your viewing pleasure is the call receipt from our latest attempt to reach out to you. Since you are no longer telling the truth, we are having difficulty taking your claims seriouslyWe have (and will always be), here for our customers - but making untruthful claims about our earnest efforts to contact you is unfair. If you truly wish to resolve your issues I suggest returning the phone call and voicemail of our service advisor. Kindly,Stamos

After reviewing the case with our title
department, I have been informed the necessary documents have been delivered to the customerWe apologize for the delay and welcome our valued customer to contact us at any time with additional issuesAlternatively, our doors are always open should you have future issues - Long Island Auto Find appreciates your business and hopes to have the opportunity to better serve you in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer purchased a vehicle from us along with a warranty from a third party providerWe are not involved with cases involving the warranty provider (as these situations are handled by their company directly)The warranty company informed our customer it needed to break down the issue to
point of failure to determine if it was under coverage, to our knowledge the customer accepted thisWhen the warranty provider sent it's inspector to look at the customer's issue, it was then determined that the issue was not under coverageOur company is not involved as we are not the issuer of the warranty, the conversation should be taken to the third-party warranty provider who declined coverage in this instance

Necessary items have been sent out, please feel free to contact our General Manager with any more concerns and we will resolve them

Per my conversation with our Service Manager, Mike has reached out to the customer today to attempt to better understand the issue with the vehicleWe will continue to work with the customer to find a resolution

Long Island Auto Find has no control over the warranty provider's decisionAs the customer admitted, they have filed cases with all parties involved attempting to find a party for reimbursementUnfortunately this case is completely out of our jurisdiction and should be solely handled through the
warranty providerAdditionally, in following up with our service manager I found that he never even received word of this issue (which means the customer made repairs before we could even determine if this is something we could help with)

Okay I just spoke with Ahmad and I am helping the customer get his registration, I told him to fill out a VS-form on the NYS Dept of motor vehicles website so this way he will get his registration and then he will get his titleAny questions or concerns please do not hesitate to call my
service manager Will at my repair shop at ###-###-####Thank youBrian K***

The customer's refund has been returnedIn a conversation regarding the incident, our salesperson cited aggressive language which caused him to be unwilling to continue helping the customer with a transactionWhether or not aggressive language was used, we would like to apologize for the delay as
the refund is entered through accounting and must exit in the same orderly fashionWe have absolutely no interest in holding a customer's payment any longer than necessaryWe welcome the customer to contact us with any additional problems/concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The staff at Long Island Auto Find have been nothing but rude and unaccomodatingI have spoken to the manager (Jim M***) after he threatened to take legal action against me for writing in my review that they (Long Island Auto Find) have a number of cars on their lot which have open recall notices on them (including the car which I purchased from them)Upon speaking with Jim, he told me he can do "whatever he wants" and doesn't have to "answer to me", that if he wanted to take legal action against me he can do so and I would just have to deal with it.He has refused to call me back after this transpired and refused to sit down with me to try and come to a resolution for the issues I have been experiencing with the car.I have the links of all the vehicles on their lot which have open recalls on them, recorded the phone call I had with Jim, and have the recall notice for the vehicle they sold me (even though they adamantly denied that there was a recall on it)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are currently working to fix the customer's vehicle

Check for dollars was mailed out, please let us know when you receive itWe appreciate your business and your patience.-Long Island Auto Find

This vehicle was knowingly brought to an independent mechanic and the engine broken downThe customer is responsible for breaking the engine down at an independent mechanic with the knowledge that if it WAS NOT covered by the warranty provider, there would be a billSince our customer purchased a warranty, this is a dialogue that should be taking place with that warranty company directlyUnfortunately we are unable to have any bearing on the warranty provider's decision

Revdex.com:At this time, I have not been contacted by Quick Cash Auto, Inc(Long Island Auto) regarding complaint ID ***.Sincerely,*** ***

This customer's legal counsel has advised us not to directly contact the customerWe are working to rectify the issue with the customer's legal counsel and will have a resolution in the near future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
I spoke with margaurite w*** yesterdayShe apologized and said the check was staples in the folderShe said she would mail it todayI have not recieved the check but do expect to recieve it in the next few daysI can see from the scanned copy that she sent that the check was cut on the day noted but they did not send itMargaurite said she would send it todayI am still waiting for my title and the temp tag they issued me expired on July *** What do I do about that? I have beenCalling and leaving messagesAdditionally, although less importantly I have been calling and leaving messages about the key reimbursement, tool kit and jack
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, I recieved the check and think they need someone who knows what is happening with each deal and a point person to handle all unresolved issuesI no longer think the intended to cheat me just that there is no communication between sales regarding what they agreed toAlso someone to answer questions and provide status updates would be good
*** ***
I I re

Our company does not employ tactics to deceive our customersYou will notice if you call our company that our sales team will tell customers of the internet price policy UPFRONT, to avoid any miscommunicationFurther, not all of our vehicles reflect a trade-in/down payment - but we apologize for
the poor experience you hadIf we can make this situation better by you, please reach out to our offices and ask to speak with our general managerAdditionally we welcome all feedback and thank you for your time as we consider all customer feedback in shaping our company policies moving forward

Damage to the Mustang GT engine was not only visible through the side of the engine block, but also apparent from the condition of the rear tires which were in like new condition when sold, which are now ripped and have no tread leftCondition of the tires could be caused by highly reckless
and aggressive drivingThere is no possible way for a car to eject a portion of the engine's rotating assembly unless the engine has been subjected to consistent excessive high rpm operation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I returned the vehicle to you in MayYou finally sent me my plates and registration after monthsIf it wasn't for this complaint nothing would have been doneI've called and texted you several times to Please release my plates to me or return them to ** *** so it can be canceledInstead you didn't return my callsThis Mercedes Benz is still listed as my property when it's NotYou've been holding on to my plates and registration all this time for nothingCar taxes are accumulating here in *** ***I shouldn't be held responsible paying car taxes on this vehicle because of your error, because of the lack of interest you have in helping your customers finish the transactionI want to be reimbursed since the time you've been holding on to my plates til the day u returned them, which is: Mayto July
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***