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The Mark Travel Corporation

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Reviews The Mark Travel Corporation

The Mark Travel Corporation Reviews (265)

Thank you for your additional email I am sorry MsS [redacted] *s unhappy but unlike her assertion otherwise, we did process her refund the day she returned her release form If she has not seen it on her account activity by now, she needs to call her credit card company again and request to speak with a supervisor Sincerely, UNITED VACATIONS Beth R [redacted]

Thank you for your email regarding Mr***’s experience at [redacted] Unfortunately, we are unable to assist as he is not a customer of The Mark Travel Corporation To clarify, he emailed us at [redacted] on November We replied to him on November 9, explaining that he was not an MGM Resorts Vacations’ customer We let him know that we operate this company for MGM Resorts International, packaging their hotel rooms with flights, car rentals, and other land features Since he was not booked on a vacation package through us, we advised Mr [redacted] that we were forwarding his email to [redacted] who would reply to him directly Below is a copy of that response I am sorry if [redacted] has not been in touch with him but Mr [redacted] needs to contact them at either [redacted] or by calling ###-###-#### Sincerely, MGM RESORTS VACATIONS Beth [redacted] Dear Michael, Thank you for your inquiry regarding your stay at [redacted] Based on the information you provided, you are not an MGM Resorts Vacations’ customerAllow me to further clarify that The Mark Travel Corporation operates MGM Resorts Vacations under an agreement with MGM Resorts InternationalWe combine hotel rooms from MGM Resorts properties with airfare, car rentals, and other optional land features to provide packaged vacations for their guestsBeing that your reservation was not made through us, we are unable to access your recordsTherefore, we have forwarded your information to [redacted] who will reply to you Sincerely, MGM RESORTS VACATIONS Customer Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I don't think it is fair we were told that there was no expiration date on the tickets and now we find out there is I think this company is a fraud because they just take people money and we dont get what we wantThe company want us to settle for something we don't want I mean we want our tickets but we need to be able to use them when we want not when FUNJET want us to Regards, [redacted]

Dear Mr. [redacted] , I appreciate you providing this information to us and I am sorry [redacted] is unhappy with our services. Unfortunately, without a full name or reservation number I am unable to access any information regarding this customer. He or she will need to provide that before I can... review their request. Sincerely, UNITED VACATIONS Beth R [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They asked for my reservation number: [redacted] Regards, [redacted]

Thank you for your emails regarding the complaint filed by Ms [redacted] and for your patience in waiting for my reply Another supervisor has been attempting to reach this Customer by phone and I was waiting for that to be completed before I responded to your inquiry However, the supervisor has been unsuccessfulTo clarify first, Southwest Airlines and Southwest Airlines Vacations are two different companies Southwest Airlines contracts with The Mark Travel Corporation to combine their flights with hotels, car rentals, and other optional land features to provide vacation packages for their Customers As such, we work in two completely different computer systems While most of our processes and technology mesh beautifully, occasionally an error occurs where an extra airline confirmation number, which we call a Passenger Name Record (PNR), is created even though the package in question already has one We call it an orphan PNR because it isn’t attached to a vacation package like a genuine PNR is A report generates daily to ensure that we are aware if an orphan error has occurred In the case of Ms [redacted] ’s and Mr [redacted] ’s reservation, our agent accidentally canceled their true PNR while working on the orphan report No one was aware there was a problem until Ms [redacted] called us because she had tried to check in for her flight and found out her reservation was canceled We did not know at the time what had caused their cancelation but we rebooked them and paid for new tickets Unfortunately, for some reason when the new reservation was made through Southwest Airlines, it did not include a return so this party had to call us again so we could fix that problem I noted from the comments in our reservation that there was also an issue with the hotel reservation According to the staff at Westin Los Angeles, this party had multiple reservation made; two through a group booking and one through us As a result of the duplicate, it appears that Westin canceled all of them prior to arrivalThis issue is completely unrelated to the airline ticket problem and after talking to the front desk staff, they reinstated our reservation I am very sorry that Ms [redacted] and Mr [redacted] had a disappointing vacation and that our error caused them inconvenience I understand from Ms [redacted] ’s complaint that she does not plan to travel with us again but if she and Mr [redacted] should reconsider, I would be happy to issue them $per person Travel Credits for use on a future Southwest Airlines Vacations’ air-inclusive package They can reach me directly at [redacted] [email protected], SOUTHWEST AIRLINES VACATIONS Operated by The Mark Travel Corporation [redacted] Customer Services Supervisor

Thank you for forwarding Ms [redacted] 's complaint regarding her canceled Mexico reservation I apologize for my delay in replying I am currently waiting for some information that will assist me in determining the resolution to this matter so I will reply again as soon as I have that.Sincerely,FUNJET VACATIONS [redacted] Customer Services Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This company's response is not correct and does not list the accurate reason or inquiry of my callsI called within hrs after discovering their website error requesting correctionI requested my initial flight be corrected not return flight [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Thank you for your email regarding the complaint filed by Mrand Mrs*** Because they applied $per person Travel Credits to their October booking, the vouchers are considered used However, they canceled their trip prior to travel so as a courtesy we advised this party on October that we would allow them to use the value of the Travel Credits on a new Southwest Vacations’ booking They simply needed to contact us to make the reservation and we will transfer that amount from the canceled reservation to the new reservation We will not be reissuing the Travel Credits Sincerely, SOUTHWEST AIRLINES VACATIONS Operated by The Mark Travel Corporation [redacted] Customer Services Supervisor

I am sorry Mr [redacted] is unhappy with my previous reply He is correct; we should have given him more information on the phone about seating and check-inThat does not, however, equate to a refund of 50% of his trip when he and his wife used all the components Further, as consumers this couple had a responsibility to ask questions if they had never flown Southwest Airlines before since not all airlines have the same seat assignment or cheprocesses As a courtesy, I will refund a total of $in place Travel Credits we previously offered Upon receipt of the attached release form the refund will go to the Visa originally used for payment With regard to the hotel deposit requirements, we will not be addressing that again or compensating for it Sincerely, FUNJET VACATIONS [redacted] Customer Services

Our agent should have reviewed the hotel information before completing the payment on the *** reservation but this was an error, not a case where she was being intentionally deceitful as the Customer implies. Further, when we told Mrs*** there would be an additional charge for her children, she should not really have been surprised. She had already been advised by two different travel agents that there would be. I also noted that a travel agency made a reservation with us for this family at Hilton Rose Hall in 2015. Although they never took that trip with us, the child surcharge was in place prior to 2015. As to the refund, our standard verbiage is 14-days because every refund is manually calculated based on cancelation fees that may apply; however, if requested we would have expedited the refund if this party had decided to book with another vacation company. I understand that Mrs*** is unhappy but I do not feel that we are responsible for the additional cost to stay at Iberostar. She agreed to the final price as it was offered and she chose to upgrade the hotel even though we found something lower priced. Nonetheless, as a one-time courtesy I will refund $100.00. The refund will go to the Visa account originally used for payment and the cardholder should be able to see that on their account activity in 5-business daysSincerely, SOUTHWEST AIRLINES VACATIONS Operated by The Mark Travel Corporation *** *** Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I haven't recieved any paperwork or refunds from the dispute I had filedCan u please help me get that paperwork so that I can fill it out and get the appropriate refund Aslam *** 713-240-7171Abdul *** 281-827-
Regards,
Tahira ***

Thank you for your patience while we reviewed Mrs***’ complaint. I am sorry she is unhappy with our servicesTo clarify first, a review of the call recording does confirm that we mistakenly advised Mrs*** when the reservation was made that Hilton Rose Hall did not have a $
surcharge for children. However, the recording also shows that our agent corrected that information within the same phone call. Our agent advised Mrs*** she would look further in to the policy and that she would call Mrs*** back. We also told this Customer in the call that if we found out that she would be charged the fee at the hotel and she wanted to cancel, we would allow her to receive a full refund. The following day, we advised Mrs*** that the surcharge would apply. However, we twice offered to cancel the entire booking for a full refund and we gave her a choice of a hotel that was approximately $less expensive than the one she ultimately decided to book. Even though the credit card had been charged the first day, this Customer could have canceled the reservation for a full refund. She also could have chosen a lower priced resort. As we gave her a couple of different options, we feel we made a concerted effort to assist her so we will be unable to comply with her request for a refund. Sincerely, SOUTHWEST AIRLINES VACATIONS Operated by The Mark Travel Corporation *** *** Customer Services Supervisor

Thank you for your email regarding the complaint filed by Ms*** regarding her stay at Days Inn Hartford. I am sorry that this hotel did not meet her expectations. Because we understand that Customers may experience issues during their trips for which they need assistance, we offer
a 24-Hour Traveler Assistance Center in Milwaukee. We have a phone number and email address on our Travel Itinerary at which agents are available 24-hours a day, days a year. Had Ms*** contacted us during her trip, we would have been more than happy to move her to a hotel that better fit her needs. Despite her dissatisfaction, she remained at Days Inn the entire four nights without allowing us the opportunity to resolve her concerns; therefore, I must decline her request for 50% of her stay. As a courtesy, however, we will refund 1/of her hotel, valued at $in place of the $Travel Credit we previously offered her. The refund will be credited to the Discover account originally used for payment and Ms*** should be able to confirm that on her account activity in 5-business daysPlease let me know if you have any questionsSincerely, SOUTHWEST AIRLINES VACATIONS Operated by The Mark Travel Corporation *** *** Customer Services Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As it was mention in respond "If Mr*** did not understand why the price said “$0.00” when we indicate clearly in multiple places that baggage fees will apply"If the price said 0$, it should be only one meaning 0$, but not 45$ or 60$Otherwise, please, don't put price in travel description, if you are not responsible for the price
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business did not provide a satisfacotry solutionI will continue to let people know about my poor experience with them.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Tracy ***

Please be advised that one of our agents resolved this with Ms*** yesterday, approximately the same time you were forwarding the complaint notification to me. Thank you,FUNJET VACATIONS*** ***
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has MANY complaints and negative reviews online, so I am not the only person unhappy with their servicesI have posted my experience on every consumer complaints site I can findA refund of that small amount doesn't seem like much when the business has lost my trustI do not feel confident that I won't have any issues when and if I use the voucher they so "generously " provided me withI am not comfortable with their business practices, and judging by the reviews, many others are not eitherThey turned what is supposed to be a relaxing vacation into an overpriced and stressful situation for me.
Regards,
*** ***

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Description: Travel Agencies & Bureaus, Airlines - Ticket Agencies, Tour Operators (NAICS: 561520)

Address: 1700 Yanks Ct., Milwaukee, Wisconsin, United States, 45458

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