The check refund is now in process following the required closed credit card agreement executed by Customer in accordance with the procedure when the original method of payment cannot be executed as a refund due to the account being closed. We apology for the delay however, in order to proceed,...
when the account is closed, do require a signed acknowledgment from Customer to refund in a form of a check verses the original credit card used at time of payment. With much respect and gratitude, The RoomPlace Customer Care team.
Complaint: [redacted]
I am rejecting this response because:
I do not feel that waiting any longer for replacement parts is reasonable. Since I've waited over ONE YEAR for parts, I have NO REASON to expect them to arrive. A replacement is the only reasonable settlement. The unit in question has been non-functional for over one year. Why should I be expected to continue looking at the broken furniture for any longer when I bought it new and also paid for the warranty? Frankly, I am insulted in the fact that when The Room Place replied they did not have all of the facts. The warranty should be honored, and in this case the lack of parts for such an extended period of time should warrant replacement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace is sadden to hear of our Customer’s concern. Regrettably, we are unable to locate the sale order number under the name, address or phone number provided. Please send us a copy of the original sales receipt along with photos for further assistance. With much gratitude, The RoomPlace...
The RoomPlace was saddened to learn of our Customer’s perception. Our General Manager has reached out to our Customer personally in hopes of gaining more clarity and assisting with what we hope will be a favorable outcome to our valued Customer’s concern. We look forward to concluding this matter...
upon contact with the Customer. Best regards, The RoomPlace Customer Care Team.
Complaint: 11962340
I am rejecting this response because: I never received any gifts card from the room place and matter of fact Jasmine [redacted] stop responding to my emails.
Sincerely,
Sandra [redacted]
The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. The merchandise was delivered on 4/1/2014. Our records indicate no claims or concerns reported during the one year limited manufacturing warranty on any of the items. The Customer does have...
the extended protection plan through a third party provider Guardian. I have contacted the Customer and he sent me the photos of the damage. We are following up with Guardian as it relates to the claim status and will update our Customer with what we hope will be a favorable outcome to his concern. Best regards, Jasmine [redacted], VP of Customer Care.
The RoomPlace was disheartened to learn of our
Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of
original delivery or pick-up, The RoomPlace warrants to the original purchaser
that merchandise will be free from defects in materials...
and workmanship under
normal use. This warranty shall apply only if you and the affected item is in our
service area. If The RoomPlace determines that merchandise is defective, The
RoomPlace will repair or replace, at its discretion, the affected item only
(not the set, suite or collection). If the affected item cannot be repaired or
replaced, as determined by The RoomPlace, the Customer can select a new item of
equal or lesser value to the original purchase price of the defective item. If
the item chosen is of greater value than the one being replaced, the
Customer will be charged the difference. The reselection period is not to
exceed seven (7) days following The RoomPlace’s determination of the claim. Our records indicate that the
merchandise in questions was delivered 1/25/2013. To date, we show no issues
reported on file by Customer. We will reach out in hopes of better understanding
the concern, obtain pictures and see how we can assist in the genuine inters of
Customer service. Best regards, [redacted] Customer Care Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of the Customer’s perception. Upon learning of the concern, our General Manager of the store reached out personally to offer her genuine apology and assistance. Customer was gracious to accept and has since visited the showroom and reselected. The delivery...
was completed on Tuesday 4/19. With much gratitude, [redacted], Customer Care Operations Manager.
Initial Business Response /* (1000, 5, 2014/12/29) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
In response to this complaint, The RoomPlace apologies for the negative perception of our Customer and are truly sorry for his experience; we value our Customer very much and...
are here to assist with his concerns. I have personally reached out to our Customer to fully understand his concerns and have reviewed all documentation as it relates to the claim. In an effort to continue our historically high level of customer service, The RoomPlace will make every effort to assist. Once the Customer and I connect, I will provide an update to the Revdex.com. I would like to thank our Customer in advance for his willingness to work through these concerns with us.
With much gratitude,
[redacted]
Customer Care Operations Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager did reach out to me but just left a voicemail.I have called her back twice but have not heard anything back. At this point I have not had any form of communication from the roomplace besides a voicemail. They have not offered me anything so far.
Final Business Response /* (4000, 9, 2014/12/31) */
In response to the rebuttal, I have personally spoken with the Customer today to fully understand his concerns. After reviewing all documentation as it relates to the claim, in an effort to continue our historically high level of customer service, the Customer and I have reached an agreeable resolution. We trust this favorable outcome demonstrates our commitment to our loyal Customer, and our appreciation for our Customer working through these concerns with us. We look forward to serving them for many years to come and being their retailer of choice when it comes to their furniture needs.
With much gratitude,
[redacted]
Customer Care Operations Manager
The RoomPlace was sadden to learn of our Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and...
workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim. Our records indicate that the merchandise in questions was delivered 9/12/2014. The manufacturing warranty expired on 9/12/2015. Our records do not show any damages reported to the merchandise prior to March of 2016. The Customer did elect the extend protection plan with a third party provider, [redacted]. The plan is accidental and requires the incident is reported within 30 days of occurrence. We are happy to reach out to the provider of service and inquire on the states of the claim and share any other additional information the Customer may be able to provide us. Please submit pictures via the Revdex.com site of the entire sectional in its entirely and a close up of the damage. We look forward to receiving the information and assisting with a resolution. With much gratitude, The RoomPlace Customer Care team.
I personally reached out to our Customer via the phone number provided through the Revdex.com and trust that the resolution agreed upon meets with our Customer’s full satisfaction. With much respect, [redacted] VP of Customer Care
Complaint: [redacted]
I am rejecting this response because:There has been previous attempts to repair the furniture in question. I am afraid that another repair will not remedy this issue. We will allow a technician to come back out and evaluate the furniture. But can you please explain The Room Place definition of "normal use" ? Is it normal that within weeks of owning furniture from your company that customers complain about the comfortably and appearance of the furniture that was purchased? This is our issue. The sales woman in the store assured us that our choice was a good one and that we would be happy with this set long term. We feel The Room Place quality in workmanship and construction materials failed us. This furniture is not worth the money we paid and we are for certain it will not last in our household before we finish paying it off. I am exhausted with this conversation and dissatisfied.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s perception. We take great pride in serving our Customers exceptional and were mystified by the allegation. We record all incoming calls for training and coaching purposes and although our findings were not conclusive, we do value our...
Customer’s view and apologize if at any point we did not meet his expectations despite the most genuine of intentions. Customer will be issued his delivery fee, credit will go back on original credit card used at time of payment. With much gratitude, The RoomPlace Customer Care Team.
The RoomPlace is disheartened to learn of our Customer's concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and...
workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace's determination of the claim. Our records indicate that the merchandise in questions was delivered November 19, 2014. Customer contacted us and reported armrest broken on the chair in March of 2015, we dispatched service under the manufacturing warranty and the findings were not conclusive with a defect in the product. The armrest liner was pushed in and weakened which appears to have been caused accidentally therefor the claim was ineligible under the warranty. In July of 2015, Customer contacted us and reported squeaky noise, a technician was dispatched and repaired 5 spring hooks that were broken. In September of 2015, Customer contacted us regarding her chaise frame, service was dispatched, conclusion was no frame damage, chaise cushion is conforming to use, which is normal and not a defect under the manufacturing warranty. To date, we show no other issues reported. In the genuine interest of Customer service and as a one-time voluntary accommodation, we have ordered the part to correct the concern with the armrest of the chair and a replacement cushion as committed to Customer. Upon receipt of both parts, we ask that our valued Customer contact us to schedule a service technician to install. We trust the resolution will meet with our Customer's full satisfaction. With much respect and gratitude, [redacted], Customer Care Operations Manager.
Our sincere apology, if there was any misunderstanding, the September visit was for the [redacted]. The report did not indicate any structural defect and or spring breakage.The cushion ordered is for the Milo Gray Chaise. We are happy to dispatch service to re-evaluate the findings and repair under the manufacturing warranty.Please let us know which date works best, Tuesday through Saturday (closed for the Holidays). With much gratitude, [redacted] Customer Care Operations Manager. Tell us why here...
We extend our sincere apology for the delay in exchanging the ottoman. At times and despite best efforts, there may be delays however, every effort is made to expedite a resolution for our valued Customers. We are pleased to update the exchange was completed successfully. In appreciation for our...
Customer’s understanding, we have issued the agreed upon credit. With much respect and gratitude, The RoomPlace, Customer Care
Initial Business Response /* (1000, 5, 2015/02/17) */
The RoomPlace empathizes with our Customer and are truly sorry to hear of the concern and perception. The account was opened through a third party provider of credit, [redacted] bank. The Credit Card Agreement was provided to Customer at point of...
sale along with a copy of the Customer's signed charge receipt (available upon request) agreeing to a 48 month deferred interest plan. There is a 3.5% minimum monthly payment required on all deferred interest plans. We do not offer any such plan as referenced by Customer and are unclear as to what contract is referenced. We are a reputable organization and take great pride in serving our Customers exceptionally well. Under no circumstances would we engage in such practices as alleged herewith. I will reach out to our Customer in hopes of better understanding what had transpired that lead to such a perception and will explore all options possible to assist with a resolution. With much respect and gratitude, [redacted] VP of Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no resolution to this complaint whatsoever. And they are simply denying the truth. The truth is, THEIR (not the banks) sales agent pulled out a calculator and "crunched" numbers to get to an All-In figure that included the furniture, the sales tax, finance charges, etc. She clearly (there was no confusion) told us that the cost we would be paying monthly was $94. She said this multiple times. The sales person and the RoomPlace is who sold the furniture to us, not the bank. THE ROOMPLACE told us the price, THE ROOMPLACE told us how much it would be every month, THE ROOMPLACE did NOT go through the price changes that they claim were put into the contracts and receipts we signed. THE ROOMPLACE (not the bank) simply had us sign "here and here and here", and them writing up a contract different from what was explained to us is the definition of unfair and deceptive sales practices. Trying to pass the blame on to the bank or the customer is another tactic they are using to allow themselves to get away with cheating customers. You cannot tell customers whatever they want to hear to get them to buy, and then change the price in backend. That is sneaky and undermined behavior.
And if the RoomPlace is attempting to deflect responsibility by making it seem as if we were not informed buyers then this is simply another example of the dishonest business practices they utilize. By making it seem as if we were speaking about promotions that did not exist, they are again showing how their sales agent made up even larger lies in order to get a sale. There was no confusion on our behalf. We asked many questions and the answers were very clear. What we have learned is the answers were clear and simple lies told to us in order to get the sale. The way they set up this scheme is by blowing through the contract by not having you read the large amounts of text and fine print, by guiding you quickly through the process by instructing you to sign in specific locations. The first bill you receive is over a month later, and by that time, it is too late to return the merchandise and you are locked into the plan. How convenient is that?
And just for the record, there was no representative from [redacted] bank on location, explaining the terms and details of the contract to us upon signing. [redacted] bank must be leaving that responsibility up to the RoomPlace, and they are not doing that.
At this time, I have yet to hear from [redacted]. So, all communications are being done through the Revdex.com. Thank you for you time. Have a nice day!
[redacted]
Final Business Response /* (4000, 9, 2015/02/19) */
The RoomPlace extends our sincere apology once again if there was any misunderstanding at point of sale as I am sure it was not intentional on either parties.
The deferred interest plans require a minimum monthly payment of 3.5% of the balance. Regrettably, despite best efforts, The RoomPlace is unable to meet our Customer's expectations and modify the terms of the credit card agreement or return the merchandise however, after speaking with our Customer, I believe we have come to a satisfactory resolution to assist favorably with our Customer's concerns. In closing, I would like to thank our Customer for her business and loyalty and offer my personal assistance with any future questions and or purchasing needs. With much respect and gratitude, [redacted] Vice President, Customer Care Center
The check refund is now in process following the required closed credit card agreement executed by Customer in accordance with the procedure when the original method of payment cannot be executed as a refund due to the account being closed. We apology for the delay however, in order to proceed,...
when the account is closed, do require a signed acknowledgment from Customer to refund in a form of a check verses the original credit card used at time of payment. With much respect and gratitude, The RoomPlace Customer Care team.
Complaint: [redacted]
I am rejecting this response because:
I do not feel that waiting any longer for replacement parts is reasonable. Since I've waited over ONE YEAR for parts, I have NO REASON to expect them to arrive. A replacement is the only reasonable settlement. The unit in question has been non-functional for over one year. Why should I be expected to continue looking at the broken furniture for any longer when I bought it new and also paid for the warranty? Frankly, I am insulted in the fact that when The Room Place replied they did not have all of the facts. The warranty should be honored, and in this case the lack of parts for such an extended period of time should warrant replacement.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace is sadden to hear of our Customer’s concern. Regrettably, we are unable to locate the sale order number under the name, address or phone number provided. Please send us a copy of the original sales receipt along with photos for further assistance. With much gratitude, The RoomPlace...
Customer Care Team.
The RoomPlace was saddened to learn of our Customer’s perception. Our General Manager has reached out to our Customer personally in hopes of gaining more clarity and assisting with what we hope will be a favorable outcome to our valued Customer’s concern. We look forward to concluding this matter...
upon contact with the Customer. Best regards, The RoomPlace Customer Care Team.
Complaint: 11962340
I am rejecting this response because: I never received any gifts card from the room place and matter of fact Jasmine [redacted] stop responding to my emails.
Sincerely,
Sandra [redacted]
The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception. The merchandise was delivered on 4/1/2014. Our records indicate no claims or concerns reported during the one year limited manufacturing warranty on any of the items. The Customer does have...
the extended protection plan through a third party provider Guardian. I have contacted the Customer and he sent me the photos of the damage. We are following up with Guardian as it relates to the claim status and will update our Customer with what we hope will be a favorable outcome to his concern. Best regards, Jasmine [redacted], VP of Customer Care.
The RoomPlace was disheartened to learn of our
Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of
original delivery or pick-up, The RoomPlace warrants to the original purchaser
that merchandise will be free from defects in materials...
and workmanship under
normal use. This warranty shall apply only if you and the affected item is in our
service area. If The RoomPlace determines that merchandise is defective, The
RoomPlace will repair or replace, at its discretion, the affected item only
(not the set, suite or collection). If the affected item cannot be repaired or
replaced, as determined by The RoomPlace, the Customer can select a new item of
equal or lesser value to the original purchase price of the defective item. If
the item chosen is of greater value than the one being replaced, the
Customer will be charged the difference. The reselection period is not to
exceed seven (7) days following The RoomPlace’s determination of the claim. Our records indicate that the
merchandise in questions was delivered 1/25/2013. To date, we show no issues
reported on file by Customer. We will reach out in hopes of better understanding
the concern, obtain pictures and see how we can assist in the genuine inters of
Customer service. Best regards, [redacted] Customer Care Operations Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of the Customer’s perception. Upon learning of the concern, our General Manager of the store reached out personally to offer her genuine apology and assistance. Customer was gracious to accept and has since visited the showroom and reselected. The delivery...
was completed on Tuesday 4/19. With much gratitude, [redacted], Customer Care Operations Manager.
Initial Business Response /* (1000, 5, 2014/12/29) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
In response to this complaint, The RoomPlace apologies for the negative perception of our Customer and are truly sorry for his experience; we value our Customer very much and...
are here to assist with his concerns. I have personally reached out to our Customer to fully understand his concerns and have reviewed all documentation as it relates to the claim. In an effort to continue our historically high level of customer service, The RoomPlace will make every effort to assist. Once the Customer and I connect, I will provide an update to the Revdex.com. I would like to thank our Customer in advance for his willingness to work through these concerns with us.
With much gratitude,
[redacted]
Customer Care Operations Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager did reach out to me but just left a voicemail.I have called her back twice but have not heard anything back. At this point I have not had any form of communication from the roomplace besides a voicemail. They have not offered me anything so far.
Final Business Response /* (4000, 9, 2014/12/31) */
In response to the rebuttal, I have personally spoken with the Customer today to fully understand his concerns. After reviewing all documentation as it relates to the claim, in an effort to continue our historically high level of customer service, the Customer and I have reached an agreeable resolution. We trust this favorable outcome demonstrates our commitment to our loyal Customer, and our appreciation for our Customer working through these concerns with us. We look forward to serving them for many years to come and being their retailer of choice when it comes to their furniture needs.
With much gratitude,
[redacted]
Customer Care Operations Manager
The RoomPlace was sadden to learn of our Customer’s concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and...
workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim. Our records indicate that the merchandise in questions was delivered 9/12/2014. The manufacturing warranty expired on 9/12/2015. Our records do not show any damages reported to the merchandise prior to March of 2016. The Customer did elect the extend protection plan with a third party provider, [redacted]. The plan is accidental and requires the incident is reported within 30 days of occurrence. We are happy to reach out to the provider of service and inquire on the states of the claim and share any other additional information the Customer may be able to provide us. Please submit pictures via the Revdex.com site of the entire sectional in its entirely and a close up of the damage. We look forward to receiving the information and assisting with a resolution. With much gratitude, The RoomPlace Customer Care team.
I personally reached out to our Customer via the phone number provided through the Revdex.com and trust that the resolution agreed upon meets with our Customer’s full satisfaction. With much respect, [redacted] VP of Customer Care
Complaint: [redacted]
I am rejecting this response because:There has been previous attempts to repair the furniture in question. I am afraid that another repair will not remedy this issue. We will allow a technician to come back out and evaluate the furniture. But can you please explain The Room Place definition of "normal use" ? Is it normal that within weeks of owning furniture from your company that customers complain about the comfortably and appearance of the furniture that was purchased? This is our issue. The sales woman in the store assured us that our choice was a good one and that we would be happy with this set long term. We feel The Room Place quality in workmanship and construction materials failed us. This furniture is not worth the money we paid and we are for certain it will not last in our household before we finish paying it off. I am exhausted with this conversation and dissatisfied.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s perception. We take great pride in serving our Customers exceptional and were mystified by the allegation. We record all incoming calls for training and coaching purposes and although our findings were not conclusive, we do value our...
Customer’s view and apologize if at any point we did not meet his expectations despite the most genuine of intentions. Customer will be issued his delivery fee, credit will go back on original credit card used at time of payment. With much gratitude, The RoomPlace Customer Care Team.
The RoomPlace is disheartened to learn of our Customer's concern and apologize for such a perception. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and...
workmanship under normal use. This warranty shall apply only if you and the affected item is in our service area. If The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection). If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective item. If the item chosen is of greater value than the one being replaced, the Customer will be charged the difference. The reselection period is not to exceed seven (7) days following The RoomPlace's determination of the claim. Our records indicate that the merchandise in questions was delivered November 19, 2014. Customer contacted us and reported armrest broken on the chair in March of 2015, we dispatched service under the manufacturing warranty and the findings were not conclusive with a defect in the product. The armrest liner was pushed in and weakened which appears to have been caused accidentally therefor the claim was ineligible under the warranty. In July of 2015, Customer contacted us and reported squeaky noise, a technician was dispatched and repaired 5 spring hooks that were broken. In September of 2015, Customer contacted us regarding her chaise frame, service was dispatched, conclusion was no frame damage, chaise cushion is conforming to use, which is normal and not a defect under the manufacturing warranty. To date, we show no other issues reported. In the genuine interest of Customer service and as a one-time voluntary accommodation, we have ordered the part to correct the concern with the armrest of the chair and a replacement cushion as committed to Customer. Upon receipt of both parts, we ask that our valued Customer contact us to schedule a service technician to install. We trust the resolution will meet with our Customer's full satisfaction. With much respect and gratitude, [redacted], Customer Care Operations Manager.
Our sincere apology, if there was any misunderstanding, the September visit was for the [redacted]. The report did not indicate any structural defect and or spring breakage.The cushion ordered is for the Milo Gray Chaise. We are happy to dispatch service to re-evaluate the findings and repair under the manufacturing warranty.Please let us know which date works best, Tuesday through Saturday (closed for the Holidays). With much gratitude, [redacted] Customer Care Operations Manager. Tell us why here...
We extend our sincere apology for the delay in exchanging the ottoman. At times and despite best efforts, there may be delays however, every effort is made to expedite a resolution for our valued Customers. We are pleased to update the exchange was completed successfully. In appreciation for our...
Customer’s understanding, we have issued the agreed upon credit. With much respect and gratitude, The RoomPlace, Customer Care
Initial Business Response /* (1000, 5, 2015/02/17) */
The RoomPlace empathizes with our Customer and are truly sorry to hear of the concern and perception. The account was opened through a third party provider of credit, [redacted] bank. The Credit Card Agreement was provided to Customer at point of...
sale along with a copy of the Customer's signed charge receipt (available upon request) agreeing to a 48 month deferred interest plan. There is a 3.5% minimum monthly payment required on all deferred interest plans. We do not offer any such plan as referenced by Customer and are unclear as to what contract is referenced. We are a reputable organization and take great pride in serving our Customers exceptionally well. Under no circumstances would we engage in such practices as alleged herewith. I will reach out to our Customer in hopes of better understanding what had transpired that lead to such a perception and will explore all options possible to assist with a resolution. With much respect and gratitude, [redacted] VP of Customer Care
Initial Consumer Rebuttal /* (3000, 7, 2015/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is absolutely no resolution to this complaint whatsoever. And they are simply denying the truth. The truth is, THEIR (not the banks) sales agent pulled out a calculator and "crunched" numbers to get to an All-In figure that included the furniture, the sales tax, finance charges, etc. She clearly (there was no confusion) told us that the cost we would be paying monthly was $94. She said this multiple times. The sales person and the RoomPlace is who sold the furniture to us, not the bank. THE ROOMPLACE told us the price, THE ROOMPLACE told us how much it would be every month, THE ROOMPLACE did NOT go through the price changes that they claim were put into the contracts and receipts we signed. THE ROOMPLACE (not the bank) simply had us sign "here and here and here", and them writing up a contract different from what was explained to us is the definition of unfair and deceptive sales practices. Trying to pass the blame on to the bank or the customer is another tactic they are using to allow themselves to get away with cheating customers. You cannot tell customers whatever they want to hear to get them to buy, and then change the price in backend. That is sneaky and undermined behavior.
And if the RoomPlace is attempting to deflect responsibility by making it seem as if we were not informed buyers then this is simply another example of the dishonest business practices they utilize. By making it seem as if we were speaking about promotions that did not exist, they are again showing how their sales agent made up even larger lies in order to get a sale. There was no confusion on our behalf. We asked many questions and the answers were very clear. What we have learned is the answers were clear and simple lies told to us in order to get the sale. The way they set up this scheme is by blowing through the contract by not having you read the large amounts of text and fine print, by guiding you quickly through the process by instructing you to sign in specific locations. The first bill you receive is over a month later, and by that time, it is too late to return the merchandise and you are locked into the plan. How convenient is that?
And just for the record, there was no representative from [redacted] bank on location, explaining the terms and details of the contract to us upon signing. [redacted] bank must be leaving that responsibility up to the RoomPlace, and they are not doing that.
At this time, I have yet to hear from [redacted]. So, all communications are being done through the Revdex.com. Thank you for you time. Have a nice day!
[redacted]
Final Business Response /* (4000, 9, 2015/02/19) */
The RoomPlace extends our sincere apology once again if there was any misunderstanding at point of sale as I am sure it was not intentional on either parties.
The deferred interest plans require a minimum monthly payment of 3.5% of the balance. Regrettably, despite best efforts, The RoomPlace is unable to meet our Customer's expectations and modify the terms of the credit card agreement or return the merchandise however, after speaking with our Customer, I believe we have come to a satisfactory resolution to assist favorably with our Customer's concerns. In closing, I would like to thank our Customer for her business and loyalty and offer my personal assistance with any future questions and or purchasing needs. With much respect and gratitude, [redacted] Vice President, Customer Care Center