The RoomPlace was saddened to learn of our Customer’s concerns. The merchandise was delivered on 7/1/17. For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal...
use. Our records indicate the Customer contacted us 7/1/17 to report cushion sagging. Service was dispatched but unable to repair without the part. The sofa is being exchanged and is currently scheduled for 8/3/17. We apologize for the perception, there was no intent to prolong the process however, we do need to do a thorough inspection and attempt repairs under the warranty guidelines. If and when we are unable to do the repair, an exchange is completed to fulfil the warranty. We look forward to hearing back and concluding this matter promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s experience and extend our sincere apology for the delay. This allegation is startling and a thorough investigation will be conducted as this type of behavior is unacceptable nor reflective of our commitment to Customer satisfaction. We take...
great pride in serving our Customers well and are fully committed in continuously evolving our service levels for our valued Customers. Our records indicate the order is scheduled for delivery 7/21/16. Although certainly not the norm for the delay in fulfilling orders, from time to time, we do experience a bump in the road however, we diligently work with our vendors to expedite the delivery where possible. I personally reached out to our Customer and apologized for her experience and will be sending her a Gift Card in the genuine interest of Customer service and appreciation. With much respect and gratitude, Jasmine [redacted], Vice President, Customer Care Center.
We extend our sincere apology to our valued Customer if we have not met his expectations despite the most genuine of attempts. We strive for exceptional service and appreciate our loyal Customer’s feedback as we continue to evolve in our service levels. We will review our records again to determine where the delay / disconnect occurred as described by Customer and not reflected on our end. if there is any outstanding concern, please let us know. With respect and gratitude, The RoomPlace Customer Care team.
The RoomPlace was saddened to learn of our Customer’s concern. The order delivered 11/25/2015. The Customer did purchase the Accidental protection plan through a third party provider of service, [redacted]. Regrettably, due to an unknown system processing error, the protection plan registration...
failed however, The RoomPlace has every intention of honoring the eligibility under the [redacted] protection plan guidelines and as demonstrated with the recent exchange of the dresser. I have connected with the Customer and asked for pictures of the damaged dresser and will work with her on a resolution that I hope will meet with her expectations. With much gratitude and respect[redacted], Vice President, Customer Care
I received a call today in response to the credit being applied. Thank you. Unfortunately, it appeared to me until you got involved I still would have been waiting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace extends our genuine apology for
the delay. The Customer was given an estimated date based on most up to date
transit information on an item not in stock at time of purchase. Although very infrequent,
at times and despite best intentions,
there are unforeseen circumstances...
that may result in a delay however, Customer
is kept informed while all efforts are taken to expedite the delivery. Customer
indicated she is not willing to reselect to an item in stock nor does she want
to cancel the order and will wait for the sofa originally reselected. Again, we
are truly sorry for the delay and will do our very best to complete the delivery
for our valued Customer timely. With much respect and gratitude, The RoomPlace,
Customer Care.
Initial Business Response /* (1000, 5, 2015/04/07) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for her experience. We are a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite best...
efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery. I will personally oversee Customer's order through a successful delivery. I want to thank our Customer for her business and willingness to work through the delay with us. With much gratitude, [redacted]
The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstanding. The Merchandise was delivered 12/09/14. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. Our records indicate service was dispatched on 12/24/14 the console lid, inspection indicated broken hinge. On 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest area. On 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handle. The parts were ordered and mailed to the Customer on 12/11/15. We do ask Customers to let us know if installation assistance is needed within 7 days of receiving the part however, do not see any requests documented to date. Although outside of the normal practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer service. Please confirm parts are on hand and advise of best days to schedule a service technician (Tuesday – Saturday) via the Revdex.com site. For clarification, Customer elected the extended Protection Plan through a third party provider of service, [redacted]. Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registration. We look forward to concluding this matter for our valued Customer promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay in fulling the remainder of the order for the nightstands and dresser. At times, despite best efforts, although very infrequent, due to demand, there may be a slight delay however, all efforts are made to expedite the delivery and keep the Customer informed every step of the way. Our records indicate the remainder of the order has been canceled as of the date of this complaint. The Customer was not charged for the items not delivered. The financing is through a third party provider of service, [redacted] The statement reflects only delivered merchandise not the backorder. If this is not the case, kindly submit a copy of the statement via the Revdex.com site and we will contact the bank. If we can be of further assistance please let us know. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was sadden to learn of our Customer’s perception and concern. The refund for $306.26 is in process. We apology if at any point we did not meet our valued Customer’s expectations despite the most genuine of attempts. With much respect and gratitude, The RoomPlace Customer Care Team.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay. We have connected with our valued Customer and are expediting the shipment and waiving the delivery fee. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace will be happy to work with our Customer and Guardian to schedule a service date for the technician to return to complete the repairs in the Customer’s home. We ask that our Customer provide a few days during the week when they are available and we will coordinate the service call. Confirmation of the appointment will be shared through the Revdex.com site. Look forward to hearing back soon, Joyce [redacted]
The RoomPlace was saddened to learn of our valued Customer’s concern and apologize for the perception. The merchandise was delivered October 18, 2017. Upon delivery, the Customer did utilize the Total Satisfaction Guarantee and reconfigured the original sectional which was completed on...
October 24, 2017. In mid-November, Customer contacted us to report the console USB port not working and a concern with the sectional connection. An independent service provider was dispatched under the One Year Limited Warranty to inspect and repair in accordance with the warranty guidelines. The technician conducted a thorough review and indicated that the connecters are properly secured and in accordance with the manufacturer’s specifications. It is on a hardwood surface which may be contributing to the slight shift / movement. The console’s USB port was not working properly, not enough voltage was transmitting and as such, the unit was replaced however, the Customer reported the USB port was not functioning again. A third replacement was sent out however, the Customer reported later that evening that the decorative metal plate has come off. An exchange is scheduled for this Friday, February 9, 2018. The USB port functionality on this unit is to play music from a flash drive. It is not designed to charge devises. Failure to follow the manufacturer’s guidelines may result in the USB port malfunctioning and or burning out. The console does come with a user’s guide which defines the functionality. We will inspect the item prior to delivery and ask the Customer to do the same at time of delivery to ensure a successful completion. Regrettably, and despite best intentions, we are sorry that we are unable to meet the Customer’s expectation and return the sectional however, we stand committed to correcting the concern with the console lid promptly. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer's concern and apologize for the perception. I was unable to locate a sale under the name and reached out to the Customer via the phone number provided on the complaint. Customer states that this has been resolved, her set was exchanged...
promptly and to her full satisfaction. We are delighted to assist. With Much gratitude, The RoomPlace Customer Care Team
My apology for the delay in response. I am happy to provide all correspondences between myself and Customer. We were unaware the Gift Card was not received by Customer until the complaint was received. The original Gift Card was not redeemed, we have canceled and re-issued. It will be mailed the week of 2/6/17. I have asked our Customer to confirm when received in a response to a her email following the complaint. With much respect, Jasmine [redacted], Vice President, Customer Care
he RoomPlace was sadden to learn of our Customer’s concern and extend our sincere apology to our valued Customer if there was any misunderstanding as it relates to their manufacturer’s warranty. The original order was delivered 11/23/17 An independent technician was sent to the Customer’s...
home to inspect the mattress based on Customer’s complaint of the mattress sinking. Upon inspection, the technician reported and provided supporting documentation / photos which concluded the mattress is within the manufacture’s specifications and no defects detected. Exclusions are as follows: Firmness preference of the product. Normal body impression(s) of 1 1/2 inches or less in all sleeping areas. Bed Height Cover (fabric) Bent border wires Burns, stains or soils Mattress not used with a firm, supportive rigid non-yielding foundation Merchandise sold "as is" "distressed" or "floor model" We will conduct a second review and proceed within the warranty guidelines. With much respect and gratitude, The RoomPlace Customer Care ll us why here...
Complaint: [redacted]
I am rejecting this response because: I asked weeks ago before this last incident for them to p/u there items and know one did, before my mattress ever showed up, I requested a p/u. There were two separate incidents with you guys and yesterday got a call that I have additional furniture on hold??!! what!! just when I think I have gotten all of the ROTTEN thoughts out of my head about this entire process. Yes, I received a gift card, Thanks... but I would like either some discount off of my current bill and/or a few months of none payment for pain and suffering. Remember as a result of the workers not putting the mattress onto my bed, I had to attempt to do it myself with the help of my 10 year old son and subsequently he lost his balance trying to hold up a KING size mattress to help his mother and fell into my closet, I had to repair that door.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s perception. The merchandise was delivered in December of 2013. Our records do not indicate any pending claims. Customer elected to purchase the extended protection plan through a third party provider of service, [redacted]. At time...
of purchase, it is our practice to review at point of sale (prior to the purchase) the warranty guidelines and if elected by Customer, provide the certificate of coverage. In addition, once the warranty is registered with [redacted], the Customer is sent a certificate of coverage by [redacted] which clearly details the protection plan requirements and timeframe in which to file a claim. Our records indicate the Customer elected to purchase the following warranty: Plan [redacted] – Inclusive coverage for Stain / Structural and Accidental Coverage For Fabric and Leather Upholstered Furniture Accidental Stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids.Accidental Stains caused by grass, grease, ballpoint pen ink, nail polish, cosmetics, lipstick, crayon, and shoe polish. Lipstick, crayon and ballpoint pen ink marks totaling more than 6 inches in length are considered preventable and will not be covered.Accidental rips, cuts, punctures or burns from a single relatable occurrence.Structural or component failure due to normal residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled joints. Includes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters. Coverage begins after the manufacturer’s warranty has expired. The manufacturing warranty period expired on 12/18/14. In the genuine interest of Customer service and as a one-time voluntary accommodation, January 15, 2014, The RoomPlace , agreed to exchange the Customer’s sofa, sight unseen. No other issues reported until the receipt of this complaint. We see several claims filed with [redacted] in August of 2015 however, have no visibility to outcome of the service and or resolution. We will be happy to inquire on our Customer’s behalf with [redacted] as to the status, and ask that the Customer provide us detail of each damaged item, photo and any claim documentation received from [redacted] to ensure we have all the facts for a prompt conclusion. We look forward to receiving the information and assisting our mutual Customer with a speedy resolution to her concerns. Best regards, [redacted] Customer Care Operations Manager.
The RoomPlace was saddened to learn of our Customer’s concerns. The merchandise was delivered on 7/1/17. For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal...
use. Our records indicate the Customer contacted us 7/1/17 to report cushion sagging. Service was dispatched but unable to repair without the part. The sofa is being exchanged and is currently scheduled for 8/3/17. We apologize for the perception, there was no intent to prolong the process however, we do need to do a thorough inspection and attempt repairs under the warranty guidelines. If and when we are unable to do the repair, an exchange is completed to fulfil the warranty. We look forward to hearing back and concluding this matter promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s experience and extend our sincere apology for the delay. This allegation is startling and a thorough investigation will be conducted as this type of behavior is unacceptable nor reflective of our commitment to Customer satisfaction. We take...
great pride in serving our Customers well and are fully committed in continuously evolving our service levels for our valued Customers. Our records indicate the order is scheduled for delivery 7/21/16. Although certainly not the norm for the delay in fulfilling orders, from time to time, we do experience a bump in the road however, we diligently work with our vendors to expedite the delivery where possible. I personally reached out to our Customer and apologized for her experience and will be sending her a Gift Card in the genuine interest of Customer service and appreciation. With much respect and gratitude, Jasmine [redacted], Vice President, Customer Care Center.
We extend our sincere apology to our valued Customer if we have not met his expectations despite the most genuine of attempts. We strive for exceptional service and appreciate our loyal Customer’s feedback as we continue to evolve in our service levels. We will review our records again to determine where the delay / disconnect occurred as described by Customer and not reflected on our end. if there is any outstanding concern, please let us know. With respect and gratitude, The RoomPlace Customer Care team.
The RoomPlace was saddened to learn of our Customer’s concern. The order delivered 11/25/2015. The Customer did purchase the Accidental protection plan through a third party provider of service, [redacted]. Regrettably, due to an unknown system processing error, the protection plan registration...
failed however, The RoomPlace has every intention of honoring the eligibility under the [redacted] protection plan guidelines and as demonstrated with the recent exchange of the dresser. I have connected with the Customer and asked for pictures of the damaged dresser and will work with her on a resolution that I hope will meet with her expectations. With much gratitude and respect[redacted], Vice President, Customer Care
I received a call today in response to the credit being applied. Thank you. Unfortunately, it appeared to me until you got involved I still would have been waiting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace extends our genuine apology for
the delay. The Customer was given an estimated date based on most up to date
transit information on an item not in stock at time of purchase. Although very infrequent,
at times and despite best intentions,
there are unforeseen circumstances...
that may result in a delay however, Customer
is kept informed while all efforts are taken to expedite the delivery. Customer
indicated she is not willing to reselect to an item in stock nor does she want
to cancel the order and will wait for the sofa originally reselected. Again, we
are truly sorry for the delay and will do our very best to complete the delivery
for our valued Customer timely. With much respect and gratitude, The RoomPlace,
Customer Care.
Initial Business Response /* (1000, 5, 2015/04/07) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for her experience. We are a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite best...
efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery. I will personally oversee Customer's order through a successful delivery. I want to thank our Customer for her business and willingness to work through the delay with us. With much gratitude, [redacted]
The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstanding. The Merchandise was delivered 12/09/14. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. Our records indicate service was dispatched on 12/24/14 the console lid, inspection indicated broken hinge. On 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest area. On 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handle. The parts were ordered and mailed to the Customer on 12/11/15. We do ask Customers to let us know if installation assistance is needed within 7 days of receiving the part however, do not see any requests documented to date. Although outside of the normal practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer service. Please confirm parts are on hand and advise of best days to schedule a service technician (Tuesday – Saturday) via the Revdex.com site. For clarification, Customer elected the extended Protection Plan through a third party provider of service, [redacted]. Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registration. We look forward to concluding this matter for our valued Customer promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay in fulling the remainder of the order for the nightstands and dresser. At times, despite best efforts, although very infrequent, due to demand, there may be a slight delay however, all efforts are made to expedite the delivery and keep the Customer informed every step of the way. Our records indicate the remainder of the order has been canceled as of the date of this complaint. The Customer was not charged for the items not delivered. The financing is through a third party provider of service, [redacted] The statement reflects only delivered merchandise not the backorder. If this is not the case, kindly submit a copy of the statement via the Revdex.com site and we will contact the bank. If we can be of further assistance please let us know. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was sadden to learn of our Customer’s perception and concern. The refund for $306.26 is in process. We apology if at any point we did not meet our valued Customer’s expectations despite the most genuine of attempts. With much respect and gratitude, The RoomPlace Customer Care Team.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay. We have connected with our valued Customer and are expediting the shipment and waiving the delivery fee. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace will be happy to work with our Customer and Guardian to schedule a service date for the technician to return to complete the repairs in the Customer’s home. We ask that our Customer provide a few days during the week when they are available and we will coordinate the service call. Confirmation of the appointment will be shared through the Revdex.com site. Look forward to hearing back soon, Joyce [redacted]
The RoomPlace was saddened to learn of our valued Customer’s concern and apologize for the perception. The merchandise was delivered October 18, 2017. Upon delivery, the Customer did utilize the Total Satisfaction Guarantee and reconfigured the original sectional which was completed on...
October 24, 2017. In mid-November, Customer contacted us to report the console USB port not working and a concern with the sectional connection. An independent service provider was dispatched under the One Year Limited Warranty to inspect and repair in accordance with the warranty guidelines. The technician conducted a thorough review and indicated that the connecters are properly secured and in accordance with the manufacturer’s specifications. It is on a hardwood surface which may be contributing to the slight shift / movement. The console’s USB port was not working properly, not enough voltage was transmitting and as such, the unit was replaced however, the Customer reported the USB port was not functioning again. A third replacement was sent out however, the Customer reported later that evening that the decorative metal plate has come off. An exchange is scheduled for this Friday, February 9, 2018. The USB port functionality on this unit is to play music from a flash drive. It is not designed to charge devises. Failure to follow the manufacturer’s guidelines may result in the USB port malfunctioning and or burning out. The console does come with a user’s guide which defines the functionality. We will inspect the item prior to delivery and ask the Customer to do the same at time of delivery to ensure a successful completion. Regrettably, and despite best intentions, we are sorry that we are unable to meet the Customer’s expectation and return the sectional however, we stand committed to correcting the concern with the console lid promptly. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer's concern and apologize for the perception. I was unable to locate a sale under the name and reached out to the Customer via the phone number provided on the complaint. Customer states that this has been resolved, her set was exchanged...
promptly and to her full satisfaction. We are delighted to assist. With Much gratitude, The RoomPlace Customer Care Team
My apology for the delay in response. I am happy to provide all correspondences between myself and Customer. We were unaware the Gift Card was not received by Customer until the complaint was received. The original Gift Card was not redeemed, we have canceled and re-issued. It will be mailed the week of 2/6/17. I have asked our Customer to confirm when received in a response to a her email following the complaint. With much respect, Jasmine [redacted], Vice President, Customer Care
he RoomPlace was sadden to learn of our Customer’s concern and extend our sincere apology to our valued Customer if there was any misunderstanding as it relates to their manufacturer’s warranty. The original order was delivered 11/23/17 An independent technician was sent to the Customer’s...
home to inspect the mattress based on Customer’s complaint of the mattress sinking. Upon inspection, the technician reported and provided supporting documentation / photos which concluded the mattress is within the manufacture’s specifications and no defects detected. Exclusions are as follows: Firmness preference of the product. Normal body impression(s) of 1 1/2 inches or less in all sleeping areas. Bed Height Cover (fabric) Bent border wires Burns, stains or soils Mattress not used with a firm, supportive rigid non-yielding foundation Merchandise sold "as is" "distressed" or "floor model" We will conduct a second review and proceed within the warranty guidelines. With much respect and gratitude, The RoomPlace Customer Care ll us why here...
Complaint: [redacted]
I am rejecting this response because: I asked weeks ago before this last incident for them to p/u there items and know one did, before my mattress ever showed up, I requested a p/u. There were two separate incidents with you guys and yesterday got a call that I have additional furniture on hold??!! what!! just when I think I have gotten all of the ROTTEN thoughts out of my head about this entire process. Yes, I received a gift card, Thanks... but I would like either some discount off of my current bill and/or a few months of none payment for pain and suffering. Remember as a result of the workers not putting the mattress onto my bed, I had to attempt to do it myself with the help of my 10 year old son and subsequently he lost his balance trying to hold up a KING size mattress to help his mother and fell into my closet, I had to repair that door.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s perception. The merchandise was delivered in December of 2013. Our records do not indicate any pending claims. Customer elected to purchase the extended protection plan through a third party provider of service, [redacted]. At time...
of purchase, it is our practice to review at point of sale (prior to the purchase) the warranty guidelines and if elected by Customer, provide the certificate of coverage. In addition, once the warranty is registered with [redacted], the Customer is sent a certificate of coverage by [redacted] which clearly details the protection plan requirements and timeframe in which to file a claim. Our records indicate the Customer elected to purchase the following warranty: Plan [redacted] – Inclusive coverage for Stain / Structural and Accidental Coverage For Fabric and Leather Upholstered Furniture Accidental Stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluids.Accidental Stains caused by grass, grease, ballpoint pen ink, nail polish, cosmetics, lipstick, crayon, and shoe polish. Lipstick, crayon and ballpoint pen ink marks totaling more than 6 inches in length are considered preventable and will not be covered.Accidental rips, cuts, punctures or burns from a single relatable occurrence.Structural or component failure due to normal residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled joints. Includes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters. Coverage begins after the manufacturer’s warranty has expired. The manufacturing warranty period expired on 12/18/14. In the genuine interest of Customer service and as a one-time voluntary accommodation, January 15, 2014, The RoomPlace , agreed to exchange the Customer’s sofa, sight unseen. No other issues reported until the receipt of this complaint. We see several claims filed with [redacted] in August of 2015 however, have no visibility to outcome of the service and or resolution. We will be happy to inquire on our Customer’s behalf with [redacted] as to the status, and ask that the Customer provide us detail of each damaged item, photo and any claim documentation received from [redacted] to ensure we have all the facts for a prompt conclusion. We look forward to receiving the information and assisting our mutual Customer with a speedy resolution to her concerns. Best regards, [redacted] Customer Care Operations Manager.