The RoomPlace was saddened to learn of our Customer’s concerns. The merchandise was delivered on 7/1/17. For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal...
use. Our records indicate the Customer contacted us 7/1/17 to report cushion sagging. Service was dispatched but unable to repair without the part. The sofa is being exchanged and is currently scheduled for 8/3/17. We apologize for the perception, there was no intent to prolong the process however, we do need to do a thorough inspection and attempt repairs under the warranty guidelines. If and when we are unable to do the repair, an exchange is completed to fulfil the warranty. We look forward to hearing back and concluding this matter promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s experience and extend our sincere apology for the delay. This allegation is startling and a thorough investigation will be conducted as this type of behavior is unacceptable nor reflective of our commitment to Customer satisfaction. We take...
great pride in serving our Customers well and are fully committed in continuously evolving our service levels for our valued Customers. Our records indicate the order is scheduled for delivery 7/21/16. Although certainly not the norm for the delay in fulfilling orders, from time to time, we do experience a bump in the road however, we diligently work with our vendors to expedite the delivery where possible. I personally reached out to our Customer and apologized for her experience and will be sending her a Gift Card in the genuine interest of Customer service and appreciation. With much respect and gratitude, Jasmine [redacted], Vice President, Customer Care Center.
The RoomPlace was saddened to hear of our Customer’s concern and extend our sincere apology for the delay. Albeit very infrequent, at times, and despite best intentions, there may be delays however, every effort is made to expedite the delivery and keep our valued Customer informed every step of...
the way. We show the product is being delivered on 9/8/2017. We appreciate our Customer’s understanding and are grateful for their loyalty. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was saddened to learn of our Customer’s concern. The order delivered 11/25/2015. The Customer did purchase the Accidental protection plan through a third party provider of service, [redacted]. Regrettably, due to an unknown system processing error, the protection plan registration...
failed however, The RoomPlace has every intention of honoring the eligibility under the [redacted] protection plan guidelines and as demonstrated with the recent exchange of the dresser. I have connected with the Customer and asked for pictures of the damaged dresser and will work with her on a resolution that I hope will meet with her expectations. With much gratitude and respect[redacted], Vice President, Customer Care
The RoomPlace extends our genuine apology for
the delay. The Customer was given an estimated date based on most up to date
transit information on an item not in stock at time of purchase. Although very infrequent,
at times and despite best intentions,
there are unforeseen circumstances...
that may result in a delay however, Customer
is kept informed while all efforts are taken to expedite the delivery. Customer
indicated she is not willing to reselect to an item in stock nor does she want
to cancel the order and will wait for the sofa originally reselected. Again, we
are truly sorry for the delay and will do our very best to complete the delivery
for our valued Customer timely. With much respect and gratitude, The RoomPlace,
Customer Care.
The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstanding. The Merchandise was delivered 12/09/14. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. Our records indicate service was dispatched on 12/24/14 the console lid, inspection indicated broken hinge. On 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest area. On 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handle. The parts were ordered and mailed to the Customer on 12/11/15. We do ask Customers to let us know if installation assistance is needed within 7 days of receiving the part however, do not see any requests documented to date. Although outside of the normal practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer service. Please confirm parts are on hand and advise of best days to schedule a service technician (Tuesday – Saturday) via the Revdex.com site. For clarification, Customer elected the extended Protection Plan through a third party provider of service, [redacted]. Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registration. We look forward to concluding this matter for our valued Customer promptly. With much respect and gratitude, The RoomPlace, Customer Care
I received a call today in response to the credit being applied. Thank you. Unfortunately, it appeared to me until you got involved I still would have been waiting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/07) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for her experience. We are a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite best...
efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery. I will personally oversee Customer's order through a successful delivery. I want to thank our Customer for her business and willingness to work through the delay with us. With much gratitude, [redacted]
The RoomPlace was sadden to learn of our Customer’s perception and concern. The refund for $306.26 is in process. We apology if at any point we did not meet our valued Customer’s expectations despite the most genuine of attempts. With much respect and gratitude, The RoomPlace Customer Care Team.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay in fulling the remainder of the order for the nightstands and dresser. At times, despite best efforts, although very infrequent, due to demand, there may be a slight delay however, all efforts are made to expedite the delivery and keep the Customer informed every step of the way. Our records indicate the remainder of the order has been canceled as of the date of this complaint. The Customer was not charged for the items not delivered. The financing is through a third party provider of service, [redacted] The statement reflects only delivered merchandise not the backorder. If this is not the case, kindly submit a copy of the statement via the Revdex.com site and we will contact the bank. If we can be of further assistance please let us know. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay. We have connected with our valued Customer and are expediting the shipment and waiving the delivery fee. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was saddened to learn of our valued Customer’s concern and apologize for the perception. The merchandise was delivered October 18, 2017. Upon delivery, the Customer did utilize the Total Satisfaction Guarantee and reconfigured the original sectional which was completed on...
October 24, 2017. In mid-November, Customer contacted us to report the console USB port not working and a concern with the sectional connection. An independent service provider was dispatched under the One Year Limited Warranty to inspect and repair in accordance with the warranty guidelines. The technician conducted a thorough review and indicated that the connecters are properly secured and in accordance with the manufacturer’s specifications. It is on a hardwood surface which may be contributing to the slight shift / movement. The console’s USB port was not working properly, not enough voltage was transmitting and as such, the unit was replaced however, the Customer reported the USB port was not functioning again. A third replacement was sent out however, the Customer reported later that evening that the decorative metal plate has come off. An exchange is scheduled for this Friday, February 9, 2018. The USB port functionality on this unit is to play music from a flash drive. It is not designed to charge devises. Failure to follow the manufacturer’s guidelines may result in the USB port malfunctioning and or burning out. The console does come with a user’s guide which defines the functionality. We will inspect the item prior to delivery and ask the Customer to do the same at time of delivery to ensure a successful completion. Regrettably, and despite best intentions, we are sorry that we are unable to meet the Customer’s expectation and return the sectional however, we stand committed to correcting the concern with the console lid promptly. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace will be happy to work with our Customer and Guardian to schedule a service date for the technician to return to complete the repairs in the Customer’s home. We ask that our Customer provide a few days during the week when they are available and we will coordinate the service call. Confirmation of the appointment will be shared through the Revdex.com site. Look forward to hearing back soon, Joyce [redacted]
Complaint: [redacted]
I am rejecting this response because: I asked weeks ago before this last incident for them to p/u there items and know one did, before my mattress ever showed up, I requested a p/u. There were two separate incidents with you guys and yesterday got a call that I have additional furniture on hold??!! what!! just when I think I have gotten all of the ROTTEN thoughts out of my head about this entire process. Yes, I received a gift card, Thanks... but I would like either some discount off of my current bill and/or a few months of none payment for pain and suffering. Remember as a result of the workers not putting the mattress onto my bed, I had to attempt to do it myself with the help of my 10 year old son and subsequently he lost his balance trying to hold up a KING size mattress to help his mother and fell into my closet, I had to repair that door.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer's concern and apologize for the perception. I was unable to locate a sale under the name and reached out to the Customer via the phone number provided on the complaint. Customer states that this has been resolved, her set was exchanged...
promptly and to her full satisfaction. We are delighted to assist. With Much gratitude, The RoomPlace Customer Care Team
Complaint: [redacted]
I am rejecting this response because: At the time of the transaction I turned down the warranty. I agreed only after the sales person Jorge I think was his name promised I would receive a refund, not a store credit after 5 years.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology if we have not met her expectations despite best intentions. The Merchandise was delivered 12/8/16. The limited manufacturing warranty expired 12/8/17. Our records indicate that service was dispatched to...
the Customer’s home twice with successful results during the one year. We will review the service calls and photos and reach out to the Customer to better understand the concern. With much respect, The RoomPlace, Customer Care
Initial Business Response /* (1000, 5, 2015/03/23) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for his experience. The RoomPlace is a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite...
best efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery and to our Customers' full satisfaction. As it relates to the in-home damage claim allegations, we are in receipt of the photos provided by our Customer (available upon request). The photos were shared with our Carrier who is responsible for the home delivery service. The Carrier sent an independent technician to the Customer's home. Upon a thorough inspection, the finds were not consistent with a recent surface scratch. The technician indicated under normal circumstances, when there is a recent surface scratch to the hardwood floor, it will remove the finish and show bare wood. To repair, the technician would fill in the scratch, match the color and seal it. What he discovered was that the scratch in question was not a surface scratch but rather imbedded underneath the finished stain. As a result, it was determined that this scratch is not indicative of the recent delivery unless the Customer had the floor stained after the delivery which is not the case as we understand it. In the genuine interest of Customer service and as a one-time voluntary accommodation, the Carrier is willing to explore options in possibly assisting with repair expense and has asked our Customer to provide three (3) estimates from licensed and bonded Flooring Companies. The RoomPlace is happy to facilitate and work with both Customer and Carrier in reaching what we hope will be a satisfactory outcome for our valued Customer and ask that the estimates be forwarded via the Revdex.com site or directly to my attention at [redacted] We look forward to hearing back soon and concluding this matter for our Customer. With much respect and gratitude,[redacted], Vice President, Customer Care Center
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response cause they damage the floor and I did not stain the floor after they damaged it. I will get the 3 estimates but I'm not going to pay for anything. I called the customer service to inform them that they damage the floor and my son put notes and showed them what they did. Wayne the the deliver owner told me that they where going to take care of the issue and that's why he sent his guy that we don't know if his licensed to take care of the job. They have to fix what they broke in my house it's not fair to me. Just like I went and bought over 9k and paid it off already that's how expect they to take care of their customers. Right now I'm not a happy customer and won't be recommending any other friends and family to shop at the room place.
Final Business Response /* (4000, 25, 2015/06/18) */
Our deepest regrets for not meeting our valued Customer's expectations despite the most genuine of intentions. As a gesture of good faith towards a loyal Customer, and in an attempt to continue our historic level of Customer service, we have extended a $250 credit to our Customer regardless of the above documented findings and lack of supporting estimates from Customer selected independent Flooring Companies. If the Customer's account is paid in full, any credit would be refundable by the bank to the Customer direct. I will gladly extend our offer until June 30, 2015. We are disheartened by our Customer's perception and multiple unsuccessful attempts to reach a resolution which meets with our Customer's satisfaction. We value our Customers very much and make every effort to assist as demonstrated by the continuous efforts. We look forward to processing the credit upon Customer's acceptance. With much respect and gratitude,[redacted], Vice President, Customer Care Center
Final Consumer Response /* (2000, 47, 2015/07/07) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I guess I have no choice but to take what your offering
The RoomPlace was saddened to learn of our Customer’s experience. Our genuine apology for not meeting his expectations despite best intentions on mutual parts. The Refund has been processed and should be reflected on the Customer’s account. If it is not reflected as of yet, please let us know...
immediately via the Revdex.com site as we are showing completed as of 12/2016. It is our understanding that the in-home damage claim is in process and should be concluded by week end (12/21/17). We will stay engaged until completed and resolved to our Customer’s satisfaction. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was saddened to learn of our Customer’s concerns. The merchandise was delivered on 7/1/17. For a period of one (1) year following the delivery, The RoomPlace warrants to the original purchaser that the merchandise will be free from defects in materials and workmanship under normal...
use. Our records indicate the Customer contacted us 7/1/17 to report cushion sagging. Service was dispatched but unable to repair without the part. The sofa is being exchanged and is currently scheduled for 8/3/17. We apologize for the perception, there was no intent to prolong the process however, we do need to do a thorough inspection and attempt repairs under the warranty guidelines. If and when we are unable to do the repair, an exchange is completed to fulfil the warranty. We look forward to hearing back and concluding this matter promptly. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was disheartened to learn of our Customer’s experience and extend our sincere apology for the delay. This allegation is startling and a thorough investigation will be conducted as this type of behavior is unacceptable nor reflective of our commitment to Customer satisfaction. We take...
great pride in serving our Customers well and are fully committed in continuously evolving our service levels for our valued Customers. Our records indicate the order is scheduled for delivery 7/21/16. Although certainly not the norm for the delay in fulfilling orders, from time to time, we do experience a bump in the road however, we diligently work with our vendors to expedite the delivery where possible. I personally reached out to our Customer and apologized for her experience and will be sending her a Gift Card in the genuine interest of Customer service and appreciation. With much respect and gratitude, Jasmine [redacted], Vice President, Customer Care Center.
The RoomPlace was saddened to hear of our Customer’s concern and extend our sincere apology for the delay. Albeit very infrequent, at times, and despite best intentions, there may be delays however, every effort is made to expedite the delivery and keep our valued Customer informed every step of...
the way. We show the product is being delivered on 9/8/2017. We appreciate our Customer’s understanding and are grateful for their loyalty. With much respect and gratitude, The RoomPlace, Customer Care
The RoomPlace was saddened to learn of our Customer’s concern. The order delivered 11/25/2015. The Customer did purchase the Accidental protection plan through a third party provider of service, [redacted]. Regrettably, due to an unknown system processing error, the protection plan registration...
failed however, The RoomPlace has every intention of honoring the eligibility under the [redacted] protection plan guidelines and as demonstrated with the recent exchange of the dresser. I have connected with the Customer and asked for pictures of the damaged dresser and will work with her on a resolution that I hope will meet with her expectations. With much gratitude and respect[redacted], Vice President, Customer Care
The RoomPlace extends our genuine apology for
the delay. The Customer was given an estimated date based on most up to date
transit information on an item not in stock at time of purchase. Although very infrequent,
at times and despite best intentions,
there are unforeseen circumstances...
that may result in a delay however, Customer
is kept informed while all efforts are taken to expedite the delivery. Customer
indicated she is not willing to reselect to an item in stock nor does she want
to cancel the order and will wait for the sofa originally reselected. Again, we
are truly sorry for the delay and will do our very best to complete the delivery
for our valued Customer timely. With much respect and gratitude, The RoomPlace,
Customer Care.
The RoomPlace was saddened to learn of our Customer’s concern and extend our sincere apology if there is any misunderstanding. The Merchandise was delivered 12/09/14. For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under normal use. Our records indicate service was dispatched on 12/24/14 the console lid, inspection indicated broken hinge. On 3/12/15, service as dispatched to install the hinge on the console and repair a rip on the seat casing at the footrest area. On 11/27/15, service was dispatched, damages covered under the warranty were for the seat casing and pull handle. The parts were ordered and mailed to the Customer on 12/11/15. We do ask Customers to let us know if installation assistance is needed within 7 days of receiving the part however, do not see any requests documented to date. Although outside of the normal practice, we will be happy to extend the service at no cost to install the seat casing and pull handle in the genuine interest of Customer service. Please confirm parts are on hand and advise of best days to schedule a service technician (Tuesday – Saturday) via the Revdex.com site. For clarification, Customer elected the extended Protection Plan through a third party provider of service, [redacted]. Please refer to the Certificate of Coverage and claim process provided at time of purchase and emailed by the Protection Plan provider upon registration. We look forward to concluding this matter for our valued Customer promptly. With much respect and gratitude, The RoomPlace, Customer Care
I received a call today in response to the credit being applied. Thank you. Unfortunately, it appeared to me until you got involved I still would have been waiting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/07) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for her experience. We are a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite best...
efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery. I will personally oversee Customer's order through a successful delivery. I want to thank our Customer for her business and willingness to work through the delay with us. With much gratitude, [redacted]
The RoomPlace was sadden to learn of our Customer’s perception and concern. The refund for $306.26 is in process. We apology if at any point we did not meet our valued Customer’s expectations despite the most genuine of attempts. With much respect and gratitude, The RoomPlace Customer Care Team.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay in fulling the remainder of the order for the nightstands and dresser. At times, despite best efforts, although very infrequent, due to demand, there may be a slight delay however, all efforts are made to expedite the delivery and keep the Customer informed every step of the way. Our records indicate the remainder of the order has been canceled as of the date of this complaint. The Customer was not charged for the items not delivered. The financing is through a third party provider of service, [redacted] The statement reflects only delivered merchandise not the backorder. If this is not the case, kindly submit a copy of the statement via the Revdex.com site and we will contact the bank. If we can be of further assistance please let us know. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology for the delay. We have connected with our valued Customer and are expediting the shipment and waiving the delivery fee. With much respect and gratitude, The RoomPlace, Customer Care.
The RoomPlace was saddened to learn of our valued Customer’s concern and apologize for the perception. The merchandise was delivered October 18, 2017. Upon delivery, the Customer did utilize the Total Satisfaction Guarantee and reconfigured the original sectional which was completed on...
October 24, 2017. In mid-November, Customer contacted us to report the console USB port not working and a concern with the sectional connection. An independent service provider was dispatched under the One Year Limited Warranty to inspect and repair in accordance with the warranty guidelines. The technician conducted a thorough review and indicated that the connecters are properly secured and in accordance with the manufacturer’s specifications. It is on a hardwood surface which may be contributing to the slight shift / movement. The console’s USB port was not working properly, not enough voltage was transmitting and as such, the unit was replaced however, the Customer reported the USB port was not functioning again. A third replacement was sent out however, the Customer reported later that evening that the decorative metal plate has come off. An exchange is scheduled for this Friday, February 9, 2018. The USB port functionality on this unit is to play music from a flash drive. It is not designed to charge devises. Failure to follow the manufacturer’s guidelines may result in the USB port malfunctioning and or burning out. The console does come with a user’s guide which defines the functionality. We will inspect the item prior to delivery and ask the Customer to do the same at time of delivery to ensure a successful completion. Regrettably, and despite best intentions, we are sorry that we are unable to meet the Customer’s expectation and return the sectional however, we stand committed to correcting the concern with the console lid promptly. With much respect and gratitude, The RoomPlace, Customer Care.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The RoomPlace will be happy to work with our Customer and Guardian to schedule a service date for the technician to return to complete the repairs in the Customer’s home. We ask that our Customer provide a few days during the week when they are available and we will coordinate the service call. Confirmation of the appointment will be shared through the Revdex.com site. Look forward to hearing back soon, Joyce [redacted]
Complaint: [redacted]
I am rejecting this response because: I asked weeks ago before this last incident for them to p/u there items and know one did, before my mattress ever showed up, I requested a p/u. There were two separate incidents with you guys and yesterday got a call that I have additional furniture on hold??!! what!! just when I think I have gotten all of the ROTTEN thoughts out of my head about this entire process. Yes, I received a gift card, Thanks... but I would like either some discount off of my current bill and/or a few months of none payment for pain and suffering. Remember as a result of the workers not putting the mattress onto my bed, I had to attempt to do it myself with the help of my 10 year old son and subsequently he lost his balance trying to hold up a KING size mattress to help his mother and fell into my closet, I had to repair that door.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer's concern and apologize for the perception. I was unable to locate a sale under the name and reached out to the Customer via the phone number provided on the complaint. Customer states that this has been resolved, her set was exchanged...
promptly and to her full satisfaction. We are delighted to assist. With Much gratitude, The RoomPlace Customer Care Team
Complaint: [redacted]
I am rejecting this response because: At the time of the transaction I turned down the warranty. I agreed only after the sales person Jorge I think was his name promised I would receive a refund, not a store credit after 5 years.
Sincerely,
[redacted]
The RoomPlace was disheartened to learn of our Customer’s concern and extend our sincere apology if we have not met her expectations despite best intentions. The Merchandise was delivered 12/8/16. The limited manufacturing warranty expired 12/8/17. Our records indicate that service was dispatched to...
the Customer’s home twice with successful results during the one year. We will review the service calls and photos and reach out to the Customer to better understand the concern. With much respect, The RoomPlace, Customer Care
Initial Business Response /* (1000, 5, 2015/03/23) */
The RoomPlace is disheartened to learn of our Customer's perception and sincerely apologizes for his experience. The RoomPlace is a reputable business and we take great pride in serving our valued Customers exceptionally. At times, and despite...
best efforts, there may be delays however they are very limited and all efforts are made to expedite the delivery and to our Customers' full satisfaction. As it relates to the in-home damage claim allegations, we are in receipt of the photos provided by our Customer (available upon request). The photos were shared with our Carrier who is responsible for the home delivery service. The Carrier sent an independent technician to the Customer's home. Upon a thorough inspection, the finds were not consistent with a recent surface scratch. The technician indicated under normal circumstances, when there is a recent surface scratch to the hardwood floor, it will remove the finish and show bare wood. To repair, the technician would fill in the scratch, match the color and seal it. What he discovered was that the scratch in question was not a surface scratch but rather imbedded underneath the finished stain. As a result, it was determined that this scratch is not indicative of the recent delivery unless the Customer had the floor stained after the delivery which is not the case as we understand it. In the genuine interest of Customer service and as a one-time voluntary accommodation, the Carrier is willing to explore options in possibly assisting with repair expense and has asked our Customer to provide three (3) estimates from licensed and bonded Flooring Companies. The RoomPlace is happy to facilitate and work with both Customer and Carrier in reaching what we hope will be a satisfactory outcome for our valued Customer and ask that the estimates be forwarded via the Revdex.com site or directly to my attention at [redacted] We look forward to hearing back soon and concluding this matter for our Customer. With much respect and gratitude,[redacted], Vice President, Customer Care Center
Initial Consumer Rebuttal /* (3000, 7, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response cause they damage the floor and I did not stain the floor after they damaged it. I will get the 3 estimates but I'm not going to pay for anything. I called the customer service to inform them that they damage the floor and my son put notes and showed them what they did. Wayne the the deliver owner told me that they where going to take care of the issue and that's why he sent his guy that we don't know if his licensed to take care of the job. They have to fix what they broke in my house it's not fair to me. Just like I went and bought over 9k and paid it off already that's how expect they to take care of their customers. Right now I'm not a happy customer and won't be recommending any other friends and family to shop at the room place.
Final Business Response /* (4000, 25, 2015/06/18) */
Our deepest regrets for not meeting our valued Customer's expectations despite the most genuine of intentions. As a gesture of good faith towards a loyal Customer, and in an attempt to continue our historic level of Customer service, we have extended a $250 credit to our Customer regardless of the above documented findings and lack of supporting estimates from Customer selected independent Flooring Companies. If the Customer's account is paid in full, any credit would be refundable by the bank to the Customer direct. I will gladly extend our offer until June 30, 2015. We are disheartened by our Customer's perception and multiple unsuccessful attempts to reach a resolution which meets with our Customer's satisfaction. We value our Customers very much and make every effort to assist as demonstrated by the continuous efforts. We look forward to processing the credit upon Customer's acceptance. With much respect and gratitude,[redacted], Vice President, Customer Care Center
Final Consumer Response /* (2000, 47, 2015/07/07) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
I guess I have no choice but to take what your offering
The RoomPlace was saddened to learn of our Customer’s experience. Our genuine apology for not meeting his expectations despite best intentions on mutual parts. The Refund has been processed and should be reflected on the Customer’s account. If it is not reflected as of yet, please let us know...
immediately via the Revdex.com site as we are showing completed as of 12/2016. It is our understanding that the in-home damage claim is in process and should be concluded by week end (12/21/17). We will stay engaged until completed and resolved to our Customer’s satisfaction. With much respect and gratitude, The RoomPlace, Customer Care