The McGee Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I was hopeful the Revdex.com could help arbitrate this refund claim without the assistance of federal and state agencies, or civil litigation in small claims court I and most Americans believe that businesses profiting from disabled customers should have a higher level of respect and empathy for others And it’s shameful for Bruno Independent Living Aids to not care about satisfying their customers, especially over a $ refund that we are due Regards, [redacted]

In our phone conversation we came to an agreement to insure the problems were addressed to the customers satisfaction We have been in contact with the dealer and I am waiting for confirmation of successful resolution Please feel free to contact me with any concerns or questions Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Bruno Independent Living Aids has not offered anything to resolve this matter If the Revdex.com can not settle my complaint, then I will have to contact local TV consumer reporters here for their help or file a claim with the StLouis County Small Claims Court Regards, [redacted]

September28, Revdex.comof Wisconsin [redacted] *** RE: Claim [redacted] – Bruno Joey Lift (VSL-4000HW) serial # [redacted] [redacted] *** DearMr [redacted] : Wehave reviewed your request for a new platform for your Bruno Joey lift, builtin January of Bruno has a year warranty for defective parts orworkmanshipThis unit is beyond the year period Afterreviewing the pictures of the issue, Bruno has decided to do a onetime goodwilland replace the platform Thanksfor your patience during the review periodSincerely, [redacted] BrunoIndependent Living Aids Cc: [redacted] INC [redacted] *** [redacted] ***

August 17, [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr [redacted] , After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of Like most companies we have a day service part warrantyThis part was in the unit for over months and does not fall into the day warranty coverage This refund of $you were asking for would not be something covered by Bruno warrantyThank you for your patience during the review of your stairliftSincerely [redacted] Service Manger Bruno Independent Living Aids

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are sorry you are having an issue with your lift. Upon our conversation it is clear you are now all set with getting the parts and repair you need. If you have any further issues please contact us. Thank you for using Bruno for your mobility needs

October 3, *** *** Subject: SRE-Stairlift unit (serial number 13070330589) Dear Mr***, After reviewing the concern on your Stairlift service through EZ Able our dealer, I did call *** *** of EZ Able and they have an appointment set up for October 5, In the future it would be quicker if you call direct to our certified dealer for service Thank you for your patience during this review period Sincerely *** *** Service Manger Bruno Independent Living Aids Cc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is response to your E/M message dated 10/02/ I am sorry to be so slow I was preparing a letter and wondering how to send it,and to whom, to say how happy I was that the repairman was able to fix the broken arm switch, on Sppt21, when the chair lift made a pop and died Iimmediately called the repairman When he didn't answer or return my call, I called the dealer and left a message also That was FridaySept30, Normally I should give the dealer a couple days to reply, but with their track record, I don't know.What would you advise me to do ? I also plan to try and contact Mr*** ***, Service Manager of the Bruno Company I really appreciatehis professional and sincere handling of my complaint He OK'd the replacement of the chair arms, at no charge to me, which solved the problem.If I can't reach him at the company main number, I will write him, as I don't have his direct number or e/mail addresI suspect the current failure is the battery, as the repairman told me they last between and years I also know this is to be paid by me, which is OK.My only problem is getting them to answer my phone calls since the warranty has expired
Regards,
*** ***

September 12, Subject: SRE-Stairlift unit (serial number 13070330589) Dear Mr***, After reviewing the concern on your Stairlift arm switch not working, we have talked with our certified dealer, EZ Able and they have an appointment set up for Tuesday,
September 13, We will review the issue and if it was something Bruno could have controlled we will look at a possible goodwill to fix the issueThe warranty on this unit is years from time of installThis is a product that was built in July of 2013, so it is beyond the year warranty time period Thank you for your patience during this review period Sincerely *** *** Service Manger Bruno Independent Living Aids Cc: *** *** EZ Able S Garfield Ave Traverse City, MI

Tell us why here...We are sorry you are experiencing issues with your Bruno Elite Stairlift. We have been in contact with your dealer and have verified that they did perform repairs and your lift was working properly upon their visit 8/8/2017. We are more than happy to work with you and
the dealer to insure you are satisfied with your Bruno Stairlift. If you are still having issues, please contact your dealer. I will monitor this case and insure any parts or assistance are available for a swift resolution

***, We are sorry you are having issues with this lift. I did leave you a voice mail as well as an email on how you can contact me directly. We will be willing to have this lift replaced with our newer version Joey. I do think you will be very
satisfied with the results. Please contact me as soon as you are able. Thank you

I have been in touch with Bruno via phone call I'am waiting to have my issue resolved per our discussion before I close this complaint

In our phone conversation we came to an agreement to insure the problems were addressed to the customers satisfaction.  We have been in contact with the dealer and I am waiting for confirmation of successful resolution.  Please feel free to contact me with any concerns or questions.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Alfred [redacted]

September28, 2015 Revdex.comof Wisconsin[redacted] RE: Claim[redacted] – Bruno Joey Lift (VSL-4000HW) serial #[redacted] DearMr. [redacted]: Wehave reviewed your request for a new...

platform for your Bruno Joey lift, builtin January of 2010. Bruno has a 3 year warranty for defective parts orworkmanship. This unit is beyond the 3 year period.  Afterreviewing the pictures of the issue, Bruno has decided to do a onetime goodwilland replace the platform.  Thanksfor your patience during the review period. Sincerely, [redacted]BrunoIndependent Living Aids Cc: [redacted]INC.      [redacted]      [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bruno Independent Living Aids has not offered anything to resolve this matter.  If the Revdex.com can not settle my complaint, then I will have to contact local TV consumer reporters here for their help or file a claim with the St. Louis County Small Claims Court.      
Regards,
[redacted]

August 17, 2016  [redacted] Subject: SRE Stairlift unit (serial number 08010300953) Dear Mr. [redacted], After reviewing your letter concerning your mothers Stairlift charger refund, we have noticed this part was replaced in December of 2014. Like most companies we have a 90 day service part warranty. This part was in the unit for over 20 months and does not fall into the 90 day warranty coverage.  This refund of $348 you were asking for would not be something covered by Bruno warranty. Thank you for your patience during the review of your 2008 stairlift. Sincerely [redacted] Service Manger Bruno Independent Living Aids