[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this arrogant response makes no attempt to explain how total disregard of individual's privacy can be defended on ethical grounds. My "opinions and assumptions" that the response referred to are based on what their phone operator told me as to how my phone number ends up on their robo call list. Fact and accurate data are not used in the process of culling names and phone numbers for this call, but a computer program that pulls out any name that "sounds like" the name of the person they are trying to contact--even the gender of the recipient is ignored. You may respond that my next complaint will be to my Delegate, Congressman and Senator
Regards,
*** ***
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: *** ***
K Street NW, 10th Floor
Washington, DC 20005-
FAX:
###-###-#### Apr17, 2015 RE: #***
Dear *** ***,
Thank you for forwarding these
concerns of *** *** ***We have investigated his statements and we
appreciate his concerns.
We certainly do not wish to continue
calling a phone that does not go to the correct party
We appreciate that *** did
provide the phone number that was being called.
We believe we have identified the relevant
files with this phone number, and we have removed this phone number from our
current files
If there are any further questions
or concerns, please contact me at your convenience.
Sincerely, Locke S***, Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I need to know how the business came to get my phone number I would like to know how they got my number and would appreciate a full explanation of that to me If they were provided the number by a third party, I need to know who as it may indicate an improper use of my information If it were used as a fishing expedition by calling ***s until they found the right one, I do not believe it to be a proper business technique and that I am owed an apology. If a third party provided my phone number, please provide me the information about who provided the number and why. Thank you
Regards,
*** ***
United Consumers, IncTelegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: David Dennis K Street NW, 10th Floor Washington, DC 20005-FAX:
###-###-#### Aug 22, 2017 RE: #*** Dear *** ***, Thank you for forwarding these concerns of *** *** ***, file # ***We have investigated this situation and we offer the following response We appreciate the fact that *** *** has advised us that the phone number we were dialing, ending in #***, is not the correct number for the party we were trying to contact. We have removed this phone number from our files and we do not intend to make further calls to this number. This should resolve the issue. If there are any further questions or concerns, or if we can be of any further assistance, please contact us at your convenience. Sincerely, UCI, ###-###-####
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: *** ***
K Street NW, 10th
Floor
Washington, DC
20005-
FAX: ###-###-#### April 7, 2016 RE:
#***
Dear *** ***,
Thank you for forwarding these
concerns of *** *** ** ***, which we received on March 30, We appreciate these concerns and we have
investigated this information
We are a collection agency
representing a medical creditor of *** ***The creditor had placed this account to us, as
bad debts that needed to be collected, and had previously confirmed the balances
were correct
We have reviewed, with the creditor,
this information that *** *** has submitted.
They have now indicated that they have closed their files on these
accounts. Therefore, we have closed our
files also
At this time the account is closed
and there will be no further collection attempts
Please note that this account has
not been reported to any credit reporting agency
This should resolve the matter. If there are any further questions or
concerns, or if I can be of any further assistance, please contact me at your
convenience.
Sincerely, Locke S***, Vice President - UCI
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This information is valid or accurate
Regards,
*** ***
United Consumers, IncTelegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: *** *** K Street NW, 10th Floor Washington, DC 20005-FAX:
###-###-#### Dec27, RE: #*** Dear *** *** Thank you for forwarding these concerns of *** ***, file # ***We appreciate these concerns and we have attempted to investigate this situation. UCI has contacted the original creditor to advise them of this dispute. UCI has not yet received a resolution to this, perhaps because of scheduling issues around the holidays. However, we do want to provide this basic response within the desired day window from the Revdex.com UCI understands *** ***’s request for no further contact on this account. UCI will respect that request. UCI has closed this disputed account in our system. Please note this account was not reported to any credit reporting agency Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: Brenda Freeman
K Street NW, 10th Floor
Washington, DC 20005-
FAX: ###-###-#### Nov19, 2015 RE: #***
Dear *** ***,
Thank you for forwarding the follow
up information from *** *** ** ***, which we received from you on November
This account was already on hold as a result
of the prior dispute
We have followed up this situation
with our client They have now advised
us to close this account and to send a removal notice to the credit reporting
agencies. We have now closed this
account on our system and are sending the removal notification to the credit
reporting agencies
This should resolve this
matter. If there are any further
questions, please contact me at your convenience.
Sincerely, Locke S***, Vice President - UCI
Thank you for forwarding these
concerns of [redacted]. We have
investigated these statements and we appreciate their concerns. We have reviewed this file and I offer the
following response, as there are several issues being addressed.
UCI is a collection agency which
represents the creditor. [redacted] owes
money to this creditor, and they assigned the account to UCI in order to
attempt to collect this debt. [redacted]
alleges that UCI owns the debt, but this is not true. UCI does not purchase any of the accounts
that we handle. UCI makes every attempt
to handle each call in a consistent manner, no matter how upset the consumer
may be.
[redacted] comments on the phone calls
and makes statements about the manner in which these calls were handled. I disagree with [redacted]’s comments about the
tone and manner in which the UCI representatives handled the calls. However, I respect that she did acknowledge making
repeated calls which ultimately became heated in nature, and I agree that the
calls did not go as well as anyone would have liked. I have reviewed this situation with our
Collection Manager and the representatives that were involved.
[redacted]’s initial statement, about
the actual account, indicates it was submitted to her insurance. However, it is our understanding that the
information she provided to our client was incomplete and was not sufficient
for them to properly bill the account.
If she has some explanation of benefits from her insurance company,
which indicates her insurance did process this claim, we ask that she provide a
copy to our office and we will research the matter further with our client, to
determine how the insurance responded. If
she desires for the client to now submit a bill to her insurance, we ask that
she provide a copy of the front and back sides of her insurance card. We do need complete insurance information for
our client to reconsider this. We will
then review the matter with our client for billing purposes. If her insurance company has not paid this
bill, or she cannot provide sufficient insurance information for a billing
reconsideration, then we ask that she submit payment of the account within 30
days. We have ceased our collection
efforts on this account for 30 days, to allow time for [redacted] to review her
options, and we have noted her dispute in our file.
If there are any further questions
or concerns, please contact me at your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### Sept. 1, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these follow-up concerns of [redacted] file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. UCI appreciates that [redacted] has now provided the screenshot of the matter on the credit record. Unfortunately, the information displayed on this screenshot does not have very much identifying information to definitively tie the matter to [redacted]. We have done additional research, using this minimal information, and we believe we have found the relevant account that she is referencing. Based on her letters, we have submitted a request to the credit reporting agencies, to delete this account from the records. This should resolve her concerns. Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The requested letter has been received by mail. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### Sept. 1, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these follow-up concerns of [redacted], file # [redacted]. We have investigated this situation and we offer the following response. We understand [redacted]’s desire to express his opinions and assumptions about this situation. We respectfully disagree with those opinions and assumptions. We have already responded to the facts of this matter. [redacted] advised us that we were calling the wrong number. We have noted that, and we have removed this phone number from our files. This should resolve the matter. Sincerely, UCI, ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted]
1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### August 8, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted]. We received your Revdex.com notification today; however, we have no record of receiving the initial complaint from the Revdex.com, apparently dated 7/25/16. We have investigated his statements in relation to the accounts that we were handling and we offer the following response. [redacted]’s creditor did turn over delinquent accounts to our company to be collected. UCI did sent proper notification to [redacted] at the address that had been given to the creditor. UCI was then notified that the mail was forwarded to a new address, based on an address change provided by the Postal Service national change of address data. UCI did not receive any response from this letter and did not receive any notification that the mail was returned or failed. The account was subsequently reported to the credit reporting agencies with an accurate status of being past due. [redacted] then contacted us, updated the address, and made payment toward the legitimate bill. UCI did post the payment. UCI did update the credit reporting agencies that the bill was paid. UCI did mail a receipt to [redacted] at the address given. In light of the apparent difficulties with mail being received at the proper address, and in order to assist this consumer, UCI has sent a deletion request to each of the credit reporting agencies, for them to process and delete this record from their files. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: David Dennis 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Oct 21, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], which we received on Oct. 11, 2016. File # [redacted]. We appreciate these concerns and we are investigating this information. We are able to respond to part of these statements at this time. United Consumers is a collection agency representing a local medical provider, who is the creditor of [redacted]. United Consumers does not operate in Arizona, where this consumer apparently resides, and we have not made any collection efforts towards this consumer. United Consumers does work with another collection agency in Arizona, [redacted], who does work with consumers who reside in Arizona. The account was not sold, by either the creditor to us, nor by us to [redacted]. We are in the process of reviewing the status of this account with [redacted] and can provide a more detailed update at some point next week. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Nov. 22, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], file # [redacted]. We have researched her statements and offer the following response. UCI is a professional collection agency representing many different creditors in the area. [redacted] has communicated with us and suggested that insurance should have, or possibly will, cover the outstanding charges from a medical creditor. Some of her coverage apparently was for other accounts that UCI is not handling. We have followed up this information with the provider. They have advised us that the insurance information that was given did not provide coverage for the date of service that is still outstanding. This balance is valid and still due. UCI is mailing a copy of this outstanding bill to [redacted] for her review. UCI will hold the account for 30 days, to give her the opportunity to review this account and do any potential follow up with her insurance. The client does still anticipate payment for these charges. We suggest she contact us to make arrangements for payment or to provide valid and verified insurance information. If there are any further questions or concerns, or if we can be of any further assistance, please contact us at your convenience. Sincerely, UCI, ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: this arrogant response makes no attempt to explain how total disregard of individual's privacy can be defended on ethical grounds. My "opinions and assumptions" that the response referred to are based on what their phone operator told me as to how my phone number ends up on their robo call list. Fact and accurate data are not used in the process of culling names and phone numbers for this call, but a computer program that pulls out any name that "sounds like" the name of the person they are trying to contact--even the gender of the recipient is ignored. You may respond that my next complaint will be to my Delegate, Congressman and Senator
Regards,
*** ***
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: *** ***
K Street NW, 10th Floor
Washington, DC 20005-
FAX:
###-###-#### Apr17, 2015 RE: #***
Dear *** ***,
Thank you for forwarding these
concerns of *** *** ***We have investigated his statements and we
appreciate his concerns.
We certainly do not wish to continue
calling a phone that does not go to the correct party
We appreciate that *** did
provide the phone number that was being called.
We believe we have identified the relevant
files with this phone number, and we have removed this phone number from our
current files
If there are any further questions
or concerns, please contact me at your convenience.
Sincerely, Locke S***, Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I need to know how the business came to get my phone number I would like to know how they got my number and would appreciate a full explanation of that to me If they were provided the number by a third party, I need to know who as it may indicate an improper use of my information If it were used as a fishing expedition by calling ***s until they found the right one, I do not believe it to be a proper business technique and that I am owed an apology. If a third party provided my phone number, please provide me the information about who provided the number and why. Thank you
Regards,
*** ***
United Consumers, IncTelegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: David Dennis K Street NW, 10th Floor Washington, DC 20005-FAX:
###-###-#### Aug 22, 2017 RE: #*** Dear *** ***, Thank you for forwarding these concerns of *** *** ***, file # ***We have investigated this situation and we offer the following response We appreciate the fact that *** *** has advised us that the phone number we were dialing, ending in #***, is not the correct number for the party we were trying to contact. We have removed this phone number from our files and we do not intend to make further calls to this number. This should resolve the issue. If there are any further questions or concerns, or if we can be of any further assistance, please contact us at your convenience. Sincerely, UCI, ###-###-####
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: *** ***
K Street NW, 10th
Floor
Washington, DC
20005-
FAX: ###-###-#### April 7, 2016 RE:
#***
Dear *** ***,
Thank you for forwarding these
concerns of *** *** ** ***, which we received on March 30, We appreciate these concerns and we have
investigated this information
We are a collection agency
representing a medical creditor of *** ***The creditor had placed this account to us, as
bad debts that needed to be collected, and had previously confirmed the balances
were correct
We have reviewed, with the creditor,
this information that *** *** has submitted.
They have now indicated that they have closed their files on these
accounts. Therefore, we have closed our
files also
At this time the account is closed
and there will be no further collection attempts
Please note that this account has
not been reported to any credit reporting agency
This should resolve the matter. If there are any further questions or
concerns, or if I can be of any further assistance, please contact me at your
convenience.
Sincerely, Locke S***, Vice President - UCI
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: This information is valid or accurate
Regards,
*** ***
United Consumers, IncTelegraph Road, Woodbridge, VA Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: *** *** K Street NW, 10th Floor Washington, DC 20005-FAX:
###-###-#### Dec27, RE: #*** Dear *** *** Thank you for forwarding these concerns of *** ***, file # ***We appreciate these concerns and we have attempted to investigate this situation. UCI has contacted the original creditor to advise them of this dispute. UCI has not yet received a resolution to this, perhaps because of scheduling issues around the holidays. However, we do want to provide this basic response within the desired day window from the Revdex.com UCI understands *** ***’s request for no further contact on this account. UCI will respect that request. UCI has closed this disputed account in our system. Please note this account was not reported to any credit reporting agency Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
United Consumers, Inc
Telegraph Road, Woodbridge, VA
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: Brenda Freeman
K Street NW, 10th Floor
Washington, DC 20005-
FAX: ###-###-#### Nov19, 2015 RE: #***
Dear *** ***,
Thank you for forwarding the follow
up information from *** *** ** ***, which we received from you on November
This account was already on hold as a result
of the prior dispute
We have followed up this situation
with our client They have now advised
us to close this account and to send a removal notice to the credit reporting
agencies. We have now closed this
account on our system and are sending the removal notification to the credit
reporting agencies
This should resolve this
matter. If there are any further
questions, please contact me at your convenience.
Sincerely, Locke S***, Vice President - UCI
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### Jan. 18, 2016 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted]. We have
investigated these statements and we appreciate their concerns. We have reviewed this file and I offer the
following response, as there are several issues being addressed.
UCI is a collection agency which
represents the creditor. [redacted] owes
money to this creditor, and they assigned the account to UCI in order to
attempt to collect this debt. [redacted]
alleges that UCI owns the debt, but this is not true. UCI does not purchase any of the accounts
that we handle. UCI makes every attempt
to handle each call in a consistent manner, no matter how upset the consumer
may be.
[redacted] comments on the phone calls
and makes statements about the manner in which these calls were handled. I disagree with [redacted]’s comments about the
tone and manner in which the UCI representatives handled the calls. However, I respect that she did acknowledge making
repeated calls which ultimately became heated in nature, and I agree that the
calls did not go as well as anyone would have liked. I have reviewed this situation with our
Collection Manager and the representatives that were involved.
[redacted]’s initial statement, about
the actual account, indicates it was submitted to her insurance. However, it is our understanding that the
information she provided to our client was incomplete and was not sufficient
for them to properly bill the account.
If she has some explanation of benefits from her insurance company,
which indicates her insurance did process this claim, we ask that she provide a
copy to our office and we will research the matter further with our client, to
determine how the insurance responded. If
she desires for the client to now submit a bill to her insurance, we ask that
she provide a copy of the front and back sides of her insurance card. We do need complete insurance information for
our client to reconsider this. We will
then review the matter with our client for billing purposes. If her insurance company has not paid this
bill, or she cannot provide sufficient insurance information for a billing
reconsideration, then we ask that she submit payment of the account within 30
days. We have ceased our collection
efforts on this account for 30 days, to allow time for [redacted] to review her
options, and we have noted her dispute in our file.
If there are any further questions
or concerns, please contact me at your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### Sept. 1, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these follow-up concerns of [redacted] file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. UCI appreciates that [redacted] has now provided the screenshot of the matter on the credit record. Unfortunately, the information displayed on this screenshot does not have very much identifying information to definitively tie the matter to [redacted]. We have done additional research, using this minimal information, and we believe we have found the relevant account that she is referencing. Based on her letters, we have submitted a request to the credit reporting agencies, to delete this account from the records. This should resolve her concerns. Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
The requested letter has been received by mail. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### Sept. 1, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these follow-up concerns of [redacted], file # [redacted]. We have investigated this situation and we offer the following response. We understand [redacted]’s desire to express his opinions and assumptions about this situation. We respectfully disagree with those opinions and assumptions. We have already responded to the facts of this matter. [redacted] advised us that we were calling the wrong number. We have noted that, and we have removed this phone number from our files. This should resolve the matter. Sincerely, UCI, ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted]
1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### August 8, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted]. We received your Revdex.com notification today; however, we have no record of receiving the initial complaint from the Revdex.com, apparently dated 7/25/16. We have investigated his statements in relation to the accounts that we were handling and we offer the following response. [redacted]’s creditor did turn over delinquent accounts to our company to be collected. UCI did sent proper notification to [redacted] at the address that had been given to the creditor. UCI was then notified that the mail was forwarded to a new address, based on an address change provided by the Postal Service national change of address data. UCI did not receive any response from this letter and did not receive any notification that the mail was returned or failed. The account was subsequently reported to the credit reporting agencies with an accurate status of being past due. [redacted] then contacted us, updated the address, and made payment toward the legitimate bill. UCI did post the payment. UCI did update the credit reporting agencies that the bill was paid. UCI did mail a receipt to [redacted] at the address given. In light of the apparent difficulties with mail being received at the proper address, and in order to assist this consumer, UCI has sent a deletion request to each of the credit reporting agencies, for them to process and delete this record from their files. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: David Dennis 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Oct 21, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], which we received on Oct. 11, 2016. File # [redacted]. We appreciate these concerns and we are investigating this information. We are able to respond to part of these statements at this time. United Consumers is a collection agency representing a local medical provider, who is the creditor of [redacted]. United Consumers does not operate in Arizona, where this consumer apparently resides, and we have not made any collection efforts towards this consumer. United Consumers does work with another collection agency in Arizona, [redacted], who does work with consumers who reside in Arizona. The account was not sold, by either the creditor to us, nor by us to [redacted]. We are in the process of reviewing the status of this account with [redacted] and can provide a more detailed update at some point next week. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Nov. 22, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], file # [redacted]. We have researched her statements and offer the following response. UCI is a professional collection agency representing many different creditors in the area. [redacted] has communicated with us and suggested that insurance should have, or possibly will, cover the outstanding charges from a medical creditor. Some of her coverage apparently was for other accounts that UCI is not handling. We have followed up this information with the provider. They have advised us that the insurance information that was given did not provide coverage for the date of service that is still outstanding. This balance is valid and still due. UCI is mailing a copy of this outstanding bill to [redacted] for her review. UCI will hold the account for 30 days, to give her the opportunity to review this account and do any potential follow up with her insurance. The client does still anticipate payment for these charges. We suggest she contact us to make arrangements for payment or to provide valid and verified insurance information. If there are any further questions or concerns, or if we can be of any further assistance, please contact us at your convenience. Sincerely, UCI, ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]