Revdex.com
Thank you very much for intervening on my behalf. I hope United Consumers takes a closer look to their administrative policies to correct and prevent incidents as mine.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
From: [redacted] <[redacted]@[redacted].com>Date: Mon, Feb 13, 2017 at 9:22 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.orgHi [redacted],In reference to complaint...
#[redacted], I request withdrawing the complaint. Upon further discussions, it turns out that the letter is not a fraudulent late electric bill collection notice. It is a cancellation fee from a secondary gas provider dated last April 2016. Please advise and thank you for your prompt action in this matter.[redacted]
United Consumers, Inc.
[redacted], Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: Brenda Freeman
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### Aug. 14, 2015 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted]. We have investigated this information and we
appreciate these concerns. We have
checked our files for calls regarding the phone number ending in [redacted].
We certainly do not wish to continue
calling a phone that does not go to the correct party. We appreciate the notification that these are
wrong number calls.
We believe we have identified the
relevant files with this phone number, and we have removed this phone number
from these files.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
FAX: ###-###-#### April 7, 2016 RE:
#[redacted]
Dear [redacted],
Thank you for forwarding these follow
up concerns of [redacted], which we received on March 28, 2016. We have investigated this information further
and offer the following response.
We believe that the report problem,
that she submitted, is due to a timing issue related to the processing of the
files that we submitted to the credit reporting agencies.
As stated in our original response, the
creditor advised us to close this account on 2-29-16. We did close this account and we did submit a
file to the credit reporting agencies, to remove these accounts. This file was submitted on March 8,
2016. It is our understanding that the
credit reporting agencies can take up to 30 days to process any files that have
been submitted to them. The date on her
report, which was done through [redacted].com, is 3/22/16, which is within
that potential 30 day window. Perhaps
our request for removal had not yet been processed at the time of her [redacted]
inquiry.
We believe that our deletion
requests should have been processed by now, or should be processed soon and
then the files will be cleared.
As an additional effort to help this
consumer, we have submitted a second request for these reports to be
removed. This additional request was
submitted on April 5, 2016.
At this time the account is closed in
our system and there will be no further collection attempts.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], the account[redacted] for the amount of $169. I am requesting this company remove this account from my report.
[redacted]
[redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### June 10, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], which we received on June 8, 2016. File # [redacted]. We appreciate these concerns and we have investigated this information. We would like to clarify or correct some items from this complaint. UCI is a collection agency, representing a creditor of [redacted]. The creditor did assign this account to UCI, in early March 2016, to be collected as a past-due account. Therefore UCI did not have contact with this consumer in May 2015 or November 2015 as alleged in the complaint. We also disagree with her allegations that we have received any specific insurance information and refused any sort of assistance. We do understand the nature of her dispute, and once we did receive this dispute information, we did contact the creditor to review the matter. The creditor has now advised us to close the account and we have done so. We are also sending notifications to the credit reporting agencies, to remove this record from her file. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### February 7, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. Based on the evening phone number that was given by [redacted], we have identified where this number was listed in our database. We appreciate that [redacted] has now notified us that this is a wrong number. We have removed this phone number from our file and we will make no further calls to this number. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### October 27, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Mr. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. We appreciate the fact that Mr. [redacted] has responded to our request for more information. He has now provided the phone number, name and date of the most recent call. This information has helped us to properly identify the file and make the necessary corrections. We have removed this phone number, ending in [redacted], from our files and we will not call this number again. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### October 26, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Mr. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. He has provided his name and he states we have made calls to a phone number in an attempt to contact some other person(s). However, he did not provide the phone number that is being called. He also did not provide the name of the person we are trying to reach. We did review the (202) phone number listed in the consumer information section but we do not have any record of that phone number in our database. Based on the consumer’s name alone, we are unable to accurately identify a specific file, or phone number, or reason for our call. We are willing to help, but we need Mr. [redacted] to provide some additional information. If possible, can he provide the following information? · The actual phone number that was called · The name of the person for whom we are asking · The approximate date of the most recent call Mr. [redacted] is also welcome to call our office and speak with a manager, and provide enough information for us to properly identify the issue. Then we would be able to research this further. Once we receive this additional information, we will be happy to investigate this further. But until we do receive additional information, there is nothing more we can do at this time. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
[redacted] Thank you for forwarding these concerns of [redacted], file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. United Consumer Inc. is a collection agency representing many different creditors. Unfortunately, with the minimal information that was provided in this consumer’s statement, we are unable to get a confirmed match to a file in our system. If possible, can they provide additional information related to this, so that we can try again to get a confirmed match? · Creditor name · Account number and/or account balance · Copy of the listing on the credit report · Copy of any letter that may have been received from our company · Any other persons or names that might be listed on the account Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. [redacted]
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### March 10, 2016 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted], which we received on March 7, 2016. We appreciate these concerns and we have
investigated this information.
We are a collection agency
representing a medical creditor of [redacted].
The creditor had placed this account to us, as a bad debt that needed to
be collected.
Prior to this Revdex.com complaint, we had
received dispute information from [redacted].
At that time, we forwarded the information to the creditor for their
review.
On 2-29-16, the creditor advised us
to close this account. We have closed this
account and we have also sent a request, to the credit reporting agencies, to
remove this account from their records.
At this time the account is closed
and there will be no further collection attempts.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 1[redacted]
I am rejecting this response because: you keep saying I was the only one that could talk to my insurance company-i had done that already and they had not received the claim-your employee did not listen she just talked-nonstop! She said the insurance company must write a letter that they will pay the claim. How can they do that with no claim? Then, when I asked for a provider contact she would only supply a name. Your letter does not take responsibility to fix the problem. Obviously, the hospital should not use your service- Dr.[redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick response.
Regards,
[redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### August 10, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted] file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. United Consumer Inc. is a collection agency representing many different creditors. Unfortunately, with the minimal information that was provided in this consumer’s statement, we are unable to get a confirmed match to a file in our system. We are unable to find a direct record of issuing any sort of report to the credit reporting agencies in the name of [redacted]. [redacted] has previously contacted UCI, indicating that some account does not belong to her, and she attempted to email an attachment that would show the specific account information that was allegedly impacting her credit record. However there was a problem with the attachment and it could not be opened or viewed. She also makes a reference to a third party named [redacted]. However, without any explanation of her relationship to [redacted], we cannot comment on a third party situation. If possible, can they provide additional information related to this, so that we can try again to get a confirmed match? · Copy of the listing on the credit report · Creditor name · Account number and/or account balance amount · Copy of any letter that may have been received from our company · Any other persons or names that might be listed on the account and their relationship to [redacted] Alternately, in case there is some mix up, [redacted] might want to contact the actual credit reporting agency that has her name listed, and dispute the information directly with them. Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. ###-###-####
Thank you for forwarding these
concerns of [redacted]. We have investigated this information and we
appreciate these concerns. We have
checked our files for calls regarding the phone number ending in [redacted].
This phone number does match an
account in our database, but the demographic information of the consumer does
not match. We were trying to contact a
different consumer; this must be a wrong number.
We have removed this phone number
from these files and we will make no further calls to this phone number.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
Dear [redacted],
Thank you very much for forwarding the response from Mr. S[redacted] of United Consumers Inc.
Iam really disappointed that he did not give a reason why their Client advised them to close the
Account on their system and send a removal notice
to the Credit reporting agencies.
The truth has finally came out.
My Insurance Company has already notified me that the claim has been paid.
If their client did not get paid, they won't close the account.
This case is resolved but it is still far from over because Iam in contact with my Attorney to advise me about my next step to bring this case to justice for everything I went through for the past one year with [redacted] and United Consumers Inc.
My Attorney will contact them as soon as a decision is made.
Your time in resolving this matter is really appreciated.
Thank you very much.
Sincerely, [redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### October 3, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted]. We have investigated her statements and we offer the following response. In her statement, she did not specify what phone number was being called by our company. However, in the customer information section, she did list two phone numbers. We researched the daytime phone number and did not find any record of that number being in our system. We also researched the evening phone number, ending in [redacted], and did find a record of that phone in our system. We do handle many accounts in our database, and unfortunately, we did have several separate accounts, over several months, that indicated that specific phone as a possible contact point. We appreciate **. [redacted]’s clarifications that she does not know the person for whom we were calling. We have removed that phone ([redacted]) from these several accounts, and we have also added this phone number to our internal Do Not Call list, to prevent future calls. If any of these calls were being made to a phone number that is different from the [redacted] number, then we ask that **. [redacted] please advise us of whatever phone number is actually being dialed and we will be happy to research that phone number too. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Dec. 9, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Ms. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. Our attempts to contact were based on the information provided by our client. It is unfortunate that we did not have an available representative, to speak with her, when she attempted to contact us back. If she would like to contact me directly, I would be happy to assist her. However, we do recognize her request for no further contact, and we will respect that request. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc.
[redacted] Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### March 9, 2016 RE:
#[redacted]
Dear Ms. [redacted],
Thank you for forwarding these
concerns of Ms. [redacted]. We have investigated this information and we
appreciate these concerns.
We are a collection agency who
represents a medical creditor of Ms. [redacted].
This creditor has forwarded two accounts to us as being past due, for us
to make collection attempts.
Ms. [redacted] did contact us in late
February 2016 and raised concerns about the creditor having billed an incorrect
insurance company. As a collection
agency, we do not normally contact insurance companies for consumers, as the
consumer generally has that authority and responsibility.
Soon after our conversation with Ms.
[redacted], the creditor contacted us and advised us to put the accounts on hold,
as they were researching an insurance issue.
We did put the accounts on hold and have made no further collection
attempts. Several days later we did
receive the Revdex.com notification of this dispute.
We have obtained a copy of the bills
for Ms. [redacted], and we are mailing it to Ms. [redacted], for her records. Please note that we have not reported these
accounts to any credit reporting agency.
Currently the accounts remain on hold, pending the results of the
creditor’s rebilling of her insurance company.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
Thank you for forwarding these
concerns of [redacted], which we received from you on October
29. We have put our collection efforts on hold
after receiving this notice and we have investigated the statements and the
information provided. We offer the
following response and information.
UCI is a collection agency
representing [redacted]’s creditor, [redacted]. He was provided medical service in June of
2014. The creditor assigned this account
to our agency in March of 2015 as an unpaid debt. They did not sell the debt to us. We sent notifications to this consumer
advising him of our involvement and requesting that he contact us, and we made
additional attempts to contact him by phone.
However no contact was ever made.
The unpaid account was reported to the credit reporting agencies in June
2015. Additional efforts were made to
contact [redacted], in hopes of resolving this account.
In October of 2015, [redacted] did
contact us. There was discussion about
whether the insurance company had already paid, and whether we could just
remove the file from the credit records.
We advised that we could not remove the file unless there was some type
of error, but we could update the file if he could provide documentation to
show that his insurance company had already paid. The call ended without resolution.
Subsequent to this call in Oct 2015,
detailed insurance information was provided, with the apparent intent of
getting the insurance billed.
We have reviewed this account with
our client, and they also received insurance information in Oct 2015. They previously did not have this
information. It is our understanding
that our client has submitted this bill to his insurance carrier, as of late
October.
At this time, 16 months after the
service was provided, the balance is still correct and due. There is no error that would be any reason to
remove this from the credit reporting agencies.
In the meantime, we have held our collection efforts on this account, and
will hold it for 30 days, pending a response from his insurance company. We would suggest that when he receives an
explanation of benefits from his insurance company, that he contact us and submit
a copy of their response. That will help
to determine whether additional steps are needed to get this resolved.
If there are any further questions,
please contact me at your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
Revdex.com
Thank you very much for intervening on my behalf. I hope United Consumers takes a closer look to their administrative policies to correct and prevent incidents as mine.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]
From: [redacted] <[redacted]@[redacted].com>Date: Mon, Feb 13, 2017 at 9:22 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.orgHi [redacted],In reference to complaint...
#[redacted], I request withdrawing the complaint. Upon further discussions, it turns out that the letter is not a fraudulent late electric bill collection notice. It is a cancellation fee from a secondary gas provider dated last April 2016. Please advise and thank you for your prompt action in this matter.[redacted]
United Consumers, Inc.
[redacted], Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: Brenda Freeman
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### Aug. 14, 2015 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted]. We have investigated this information and we
appreciate these concerns. We have
checked our files for calls regarding the phone number ending in [redacted].
We certainly do not wish to continue
calling a phone that does not go to the correct party. We appreciate the notification that these are
wrong number calls.
We believe we have identified the
relevant files with this phone number, and we have removed this phone number
from these files.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
FAX: ###-###-#### April 7, 2016 RE:
#[redacted]
Dear [redacted],
Thank you for forwarding these follow
up concerns of [redacted], which we received on March 28, 2016. We have investigated this information further
and offer the following response.
We believe that the report problem,
that she submitted, is due to a timing issue related to the processing of the
files that we submitted to the credit reporting agencies.
As stated in our original response, the
creditor advised us to close this account on 2-29-16. We did close this account and we did submit a
file to the credit reporting agencies, to remove these accounts. This file was submitted on March 8,
2016. It is our understanding that the
credit reporting agencies can take up to 30 days to process any files that have
been submitted to them. The date on her
report, which was done through [redacted].com, is 3/22/16, which is within
that potential 30 day window. Perhaps
our request for removal had not yet been processed at the time of her [redacted]
inquiry.
We believe that our deletion
requests should have been processed by now, or should be processed soon and
then the files will be cleared.
As an additional effort to help this
consumer, we have submitted a second request for these reports to be
removed. This additional request was
submitted on April 5, 2016.
At this time the account is closed in
our system and there will be no further collection attempts.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
[redacted] [redacted]
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], the account[redacted] for the amount of $169. I am requesting this company remove this account from my report.
[redacted]
[redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### June 10, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], which we received on June 8, 2016. File # [redacted]. We appreciate these concerns and we have investigated this information. We would like to clarify or correct some items from this complaint. UCI is a collection agency, representing a creditor of [redacted]. The creditor did assign this account to UCI, in early March 2016, to be collected as a past-due account. Therefore UCI did not have contact with this consumer in May 2015 or November 2015 as alleged in the complaint. We also disagree with her allegations that we have received any specific insurance information and refused any sort of assistance. We do understand the nature of her dispute, and once we did receive this dispute information, we did contact the creditor to review the matter. The creditor has now advised us to close the account and we have done so. We are also sending notifications to the credit reporting agencies, to remove this record from her file. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### February 7, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. Based on the evening phone number that was given by [redacted], we have identified where this number was listed in our database. We appreciate that [redacted] has now notified us that this is a wrong number. We have removed this phone number from our file and we will make no further calls to this number. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX: ###-###-#### October 27, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Mr. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. We appreciate the fact that Mr. [redacted] has responded to our request for more information. He has now provided the phone number, name and date of the most recent call. This information has helped us to properly identify the file and make the necessary corrections. We have removed this phone number, ending in [redacted], from our files and we will not call this number again. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### October 26, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Mr. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. He has provided his name and he states we have made calls to a phone number in an attempt to contact some other person(s). However, he did not provide the phone number that is being called. He also did not provide the name of the person we are trying to reach. We did review the (202) phone number listed in the consumer information section but we do not have any record of that phone number in our database. Based on the consumer’s name alone, we are unable to accurately identify a specific file, or phone number, or reason for our call. We are willing to help, but we need Mr. [redacted] to provide some additional information. If possible, can he provide the following information? · The actual phone number that was called · The name of the person for whom we are asking · The approximate date of the most recent call Mr. [redacted] is also welcome to call our office and speak with a manager, and provide enough information for us to properly identify the issue. Then we would be able to research this further. Once we receive this additional information, we will be happy to investigate this further. But until we do receive additional information, there is nothing more we can do at this time. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
[redacted] [redacted]
[redacted] [redacted]...
[redacted] [redacted] [redacted]
[redacted] Thank you for forwarding these concerns of [redacted], file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. United Consumer Inc. is a collection agency representing many different creditors. Unfortunately, with the minimal information that was provided in this consumer’s statement, we are unable to get a confirmed match to a file in our system. If possible, can they provide additional information related to this, so that we can try again to get a confirmed match? · Creditor name · Account number and/or account balance · Copy of the listing on the credit report · Copy of any letter that may have been received from our company · Any other persons or names that might be listed on the account Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. [redacted]
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### March 10, 2016 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted], which we received on March 7, 2016. We appreciate these concerns and we have
investigated this information.
We are a collection agency
representing a medical creditor of [redacted].
The creditor had placed this account to us, as a bad debt that needed to
be collected.
Prior to this Revdex.com complaint, we had
received dispute information from [redacted].
At that time, we forwarded the information to the creditor for their
review.
On 2-29-16, the creditor advised us
to close this account. We have closed this
account and we have also sent a request, to the credit reporting agencies, to
remove this account from their records.
At this time the account is closed
and there will be no further collection attempts.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 1[redacted]
I am rejecting this response because: you keep saying I was the only one that could talk to my insurance company-i had done that already and they had not received the claim-your employee did not listen she just talked-nonstop! She said the insurance company must write a letter that they will pay the claim. How can they do that with no claim? Then, when I asked for a provider contact she would only supply a name. Your letter does not take responsibility to fix the problem. Obviously, the hospital should not use your service- Dr.[redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your quick response.
Regards,
[redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### August 10, 2017 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted] file # [redacted]. We appreciate these concerns and we have attempted to investigate this situation. United Consumer Inc. is a collection agency representing many different creditors. Unfortunately, with the minimal information that was provided in this consumer’s statement, we are unable to get a confirmed match to a file in our system. We are unable to find a direct record of issuing any sort of report to the credit reporting agencies in the name of [redacted]. [redacted] has previously contacted UCI, indicating that some account does not belong to her, and she attempted to email an attachment that would show the specific account information that was allegedly impacting her credit record. However there was a problem with the attachment and it could not be opened or viewed. She also makes a reference to a third party named [redacted]. However, without any explanation of her relationship to [redacted], we cannot comment on a third party situation. If possible, can they provide additional information related to this, so that we can try again to get a confirmed match? · Copy of the listing on the credit report · Creditor name · Account number and/or account balance amount · Copy of any letter that may have been received from our company · Any other persons or names that might be listed on the account and their relationship to [redacted] Alternately, in case there is some mix up, [redacted] might want to contact the actual credit reporting agency that has her name listed, and dispute the information directly with them. Thank you for your help. If we can be of any further assistance, please contact us at your convenience. Sincerely, United Consumers Inc. ###-###-####
United Consumers, Inc.
[redacted], Woodbridge, VA
[redacted]
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
[redacted]
Washington, DC...
[redacted]
FAX: ###-###-#### Oct. 22, 2015 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted]. We have investigated this information and we
appreciate these concerns. We have
checked our files for calls regarding the phone number ending in [redacted].
This phone number does match an
account in our database, but the demographic information of the consumer does
not match. We were trying to contact a
different consumer; this must be a wrong number.
We have removed this phone number
from these files and we will make no further calls to this phone number.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
Dear [redacted],
Thank you very much for forwarding the response from Mr. S[redacted] of United Consumers Inc.
Iam really disappointed that he did not give a reason why their Client advised them to close the
Account on their system and send a removal notice
to the Credit reporting agencies.
The truth has finally came out.
My Insurance Company has already notified me that the claim has been paid.
If their client did not get paid, they won't close the account.
This case is resolved but it is still far from over because Iam in contact with my Attorney to advise me about my next step to bring this case to justice for everything I went through for the past one year with [redacted] and United Consumers Inc.
My Attorney will contact them as soon as a decision is made.
Your time in resolving this matter is really appreciated.
Thank you very much.
Sincerely, [redacted]
United Consumers, Inc. 14205 Telegraph Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### October 3, 2016 RE: #[redacted] Dear [redacted], Thank you for forwarding these concerns of [redacted]. We have investigated her statements and we offer the following response. In her statement, she did not specify what phone number was being called by our company. However, in the customer information section, she did list two phone numbers. We researched the daytime phone number and did not find any record of that number being in our system. We also researched the evening phone number, ending in [redacted], and did find a record of that phone in our system. We do handle many accounts in our database, and unfortunately, we did have several separate accounts, over several months, that indicated that specific phone as a possible contact point. We appreciate **. [redacted]’s clarifications that she does not know the person for whom we were calling. We have removed that phone ([redacted]) from these several accounts, and we have also added this phone number to our internal Do Not Call list, to prevent future calls. If any of these calls were being made to a phone number that is different from the [redacted] number, then we ask that **. [redacted] please advise us of whatever phone number is actually being dialed and we will be happy to research that phone number too. This should resolve the matter. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc. [redacted] Road, Woodbridge, VA 22192 Main ###-###-####; Toll Free ###-###-#### Revdex.com Attn: [redacted] 1411 K Street NW, 10th Floor Washington, DC 20005-3404 FAX:...
###-###-#### Dec. 9, 2016 RE: #[redacted] Dear Mr. [redacted], Thank you for forwarding these concerns of Ms. [redacted], file # [redacted]. We appreciate these concerns and we have investigated this information. Our attempts to contact were based on the information provided by our client. It is unfortunate that we did not have an available representative, to speak with her, when she attempted to contact us back. If she would like to contact me directly, I would be happy to assist her. However, we do recognize her request for no further contact, and we will respect that request. If there are any further questions or concerns, or if I can be of any further assistance, please contact me at your convenience. Sincerely, Locke S[redacted], Vice President – UCI ###-###-####
United Consumers, Inc.
[redacted] Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: [redacted]
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### March 9, 2016 RE:
#[redacted]
Dear Ms. [redacted],
Thank you for forwarding these
concerns of Ms. [redacted]. We have investigated this information and we
appreciate these concerns.
We are a collection agency who
represents a medical creditor of Ms. [redacted].
This creditor has forwarded two accounts to us as being past due, for us
to make collection attempts.
Ms. [redacted] did contact us in late
February 2016 and raised concerns about the creditor having billed an incorrect
insurance company. As a collection
agency, we do not normally contact insurance companies for consumers, as the
consumer generally has that authority and responsibility.
Soon after our conversation with Ms.
[redacted], the creditor contacted us and advised us to put the accounts on hold,
as they were researching an insurance issue.
We did put the accounts on hold and have made no further collection
attempts. Several days later we did
receive the Revdex.com notification of this dispute.
We have obtained a copy of the bills
for Ms. [redacted], and we are mailing it to Ms. [redacted], for her records. Please note that we have not reported these
accounts to any credit reporting agency.
Currently the accounts remain on hold, pending the results of the
creditor’s rebilling of her insurance company.
If there are any further questions
or concerns, or if I can be of any further assistance, please contact me at
your convenience.
Sincerely, Locke S[redacted], Vice President - UCI
United Consumers, Inc.
14205 Telegraph Road, Woodbridge, VA
22192
Main ###-###-####; Toll
Free ###-###-####; Fax ###-###-####
Revdex.com
Attn: Brenda Freeman
1411 K Street NW, 10th Floor
Washington, DC...
20005-3404
FAX: ###-###-#### Nov. 6, 2015 RE: #[redacted]
Dear [redacted],
Thank you for forwarding these
concerns of [redacted], which we received from you on October
29. We have put our collection efforts on hold
after receiving this notice and we have investigated the statements and the
information provided. We offer the
following response and information.
UCI is a collection agency
representing [redacted]’s creditor, [redacted]. He was provided medical service in June of
2014. The creditor assigned this account
to our agency in March of 2015 as an unpaid debt. They did not sell the debt to us. We sent notifications to this consumer
advising him of our involvement and requesting that he contact us, and we made
additional attempts to contact him by phone.
However no contact was ever made.
The unpaid account was reported to the credit reporting agencies in June
2015. Additional efforts were made to
contact [redacted], in hopes of resolving this account.
In October of 2015, [redacted] did
contact us. There was discussion about
whether the insurance company had already paid, and whether we could just
remove the file from the credit records.
We advised that we could not remove the file unless there was some type
of error, but we could update the file if he could provide documentation to
show that his insurance company had already paid. The call ended without resolution.
Subsequent to this call in Oct 2015,
detailed insurance information was provided, with the apparent intent of
getting the insurance billed.
We have reviewed this account with
our client, and they also received insurance information in Oct 2015. They previously did not have this
information. It is our understanding
that our client has submitted this bill to his insurance carrier, as of late
October.
At this time, 16 months after the
service was provided, the balance is still correct and due. There is no error that would be any reason to
remove this from the credit reporting agencies.
In the meantime, we have held our collection efforts on this account, and
will hold it for 30 days, pending a response from his insurance company. We would suggest that when he receives an
explanation of benefits from his insurance company, that he contact us and submit
a copy of their response. That will help
to determine whether additional steps are needed to get this resolved.
If there are any further questions,
please contact me at your convenience.
Sincerely, Locke S[redacted], Vice President - UCI