The Merchant Solutions

My experience with this company has been horribleI first started working with them in December of They promised me low rates, no contract and no cancellation feesI originally opened two accounts with themOne for an in store terminal and one for online processingI reviewed the agreements and didn't see any cancellation feesMy first issue with this company came when they were charging me a TIN/TFN Invalid fee of $a month to both accountsThey said the tax ID number I provided on my application was wrongThey charged this fee for months and I never received a letter or notification to make me aware of this issueAfter several phone calls talking to the representatives, that were no help, I spoke to the manager, Edna E*** who refused to refund any of the chargesThese charges finally stopped in May Halfway through June, I decided to cancel my online account with them and started working with a different processing companyI contacted The Merchant Solutions asking to cancel and on June 28, I received an email from Terry Ramirez and she said they had received my request to cancel the online account but asked me to fill out a cancellation form with a signature and dateBefore sending the form, I received a phone call from Terry saying that they were going to charge me $for the cancellation of the accountAfter several emails back and forth with her and me proving that on my agreement there was no cancellation fee, they said they would waive the fee as a "courtesy" of having another account with themI emailed her the cancellation form the next day on June 29, and asked her to confirm that she received itShe emailed me that same day confirming she received itIn August, I received a monthly statement from the month of July from the online account with fees that added up to $I contacted The Merchant Solutions immediately and asked to speak to the manager again, but she "wasn't available"Edna emailed me and claimed she had made numerous phone calls and left several voicemails to me and I never respondedThe contact number is my main business phone number, and I never received a phone call from her or anyone from The Merchant SolutionsI ended up speaking to Terry Ramirez finally (after not hearing anything from Edna, the "manager"), and she claimed that she never received the form and that the online account was still activeI resent the cancellation form on August 11, to her and asked to get a refund of the charges that were made, and once again, they refusedI sent her, Edna E*** and another sales rep the email where she confirmed she received the form, and they all said I never sent it, despite the confirmation of TerryThey claimed it was a mistake and she didn't mean to confirm, so they wouldn't refund the moneyThe online account finally closed in SEPTEMBERBy that time I was very unhappy with their attitude, dishonesty and serviceIn late September, I started contacting different companies so I could change merchant processorOne company gave me a good quote, but I decided to give The Merchant Solutions a final opportunity to make things rightOn October 3, I contacted a sales rep, Anais L*** to try to negotiate better rates and submitted a request for a rate reviewThey sent a decision of lower rates, and lower annual fee, which I agreed to, thinking I would be happyIn November, I received my statement and to my surprise, there were notices for two annual fees totaling $that would be charged in December for the in store accountI decided to cancel this account and now I have received phone calls from The Merchant Solutions saying that I need to pay a restocking fee for the terminal of $and a deactivation fee of $At the time of signing, the sales rep that I spoke to, told me that there would be no cancellation fees or contracts of ANY SORT and I confirmed with the company before agreeingThese charges are fraudThis company is very dishonest and if they lower one fee, they will add a different fee to your account the following monthSave yourself lots of stress and headaches and STAY FAR AWAY from this company!!!

I recieved a terminal with the agreement that I could return it if I didn't have enough business
I recieved a credit card terminal from them with the agreement that if it didn't work I could return itwhen I called to can they wanted me to pay to re stock and another fee

Inconsistent information from the start with this companyI was promised a free point of sale, and charged fee's I never agreed to in my "MPAA."
Merchant number XXXXXXXXXXXXXXX
When I signed up with the merchant solutions I was promised a free point of sale by Ray Siddiqui the sales repI was lied too and placed into a lease which cost me $1,cents to buyout after several months of paying a lease fee because the merchant solutions wouldn't honor what I was promised
Then I was never educated about the annual PCI compliance or reminded that this is an annual survey that must be taken or you would be charged, multiple reps stated they can't place reminders on the statements, even with a place on every statement that has "Important information about your account."
I have had to call in multiple times to have these charges removed from my bill that were "Billed by error."
Now they are trying to charge me a $Visa fee that is not listed in my Merchant processin

MY EXPERIENCE WAS GREAT ONCE I REVIEWED THE APPLICATION THERE WAS NO SURPRISES WITH THIS COMPANY NOT SURE WHAT ALL THE ISSUES WHERE COMING FROM IN MY DEFENSE ASK FOR jay THE sales rep to HELP YOU
HE WAS VERY INFORMATIVE AND WOULD BE VERY HELPFUL TO YOU