The Mosquito Authority

Revdex.com spoke with a representative of the business and this has been resolved directly with the customerThere was an issue with the way the customer's account was zeroed out and the business has address this

Thank you so much for bringing this complaint to our attentionAllow me to briefly explain what occurs at the beginning of each seasonWe send out a series of emails and letters to our customers before the season beginsEach letter and email always lets the client know to let us know if they will
not be starting at the beginning of season or if they have decided again mosquito control.We are aware that a handful of our clients may overlook the email and/or letter that is sent outThat is why we NEVER make a customer pay for a service they do not wantThey receive multiple notifications before the season begins and notifications are also sent out the day before the treatment is actually completedNot only do they receive an email the day before but also a text message and a phone call the day ofWhile there may be a few customers that do not necessarily like the preseason emails the majority of our customers appreciate the fact that we do all the work for them and they can just enjoy.If there is anything else I can do to further assist please let me know.Sincerely,--Carrie S**

Thank you so much for bringing this complaint to our attention. Allow me to briefly explain what occurs at the beginning of each season. We send out a series of emails and letters to our customers before the season begins. Each letter and email always lets the client know to let us know if they will...

not be starting at the beginning of season or if they have decided again mosquito control.We are aware that a handful of our clients may overlook the email and/or letter that is sent out. That is why we NEVER make a customer pay for a service they do not want. They receive multiple notifications before the season begins and notifications are also sent out the day before the treatment is actually completed. Not only do they receive an email the day before but also a text message and a phone call the day of. While there may be a few customers that do not necessarily like the preseason emails the majority of our customers appreciate the fact that we do all the work for them and they can just enjoy.If there is anything else I can do to further assist please let me know.Sincerely,Carrie S**

Review: I ordered a one time treatment using a [redacted] on July 5th, 2016. When I called to use the [redacted], Carrie placed my order, but she wouldn't place it without recording my credit card number. She told me that our conversation was being recorded and that my credit card number would never be used without my authorization. I was very uncomfortable with giving my credit card number because I knew that I only wanted the initial treatment., but Carrie told me the system wouldn't process the order without my number. The service was provided to my satisfaction on July 8th, 2016. I was billed through the mail on July 15th, 2016 for the initial treatment for $74.99. I called on July 18th, and spoke with Carrie. Carrie assured me that it was an error, and that she would correct it right then in her system. Unfortunately, on July 16th, 2016, Carrie charged my credit card without my knowing for the amount of the paper bill ($74.99). My husband and I found this charge on our credit card statement on July 31st when we were paying bills. I called on August 1st, 2016 and spoke again with Carrie. She told me a mistake had been made and that my credit card would be refunded within 48 hours. I also asked for documentation that my credit card number was removed from their system, and Carrie informed me that she would send an email to me right away that confirmed that information. As of this date, more than 48 hours later, I have no refund to my credit card account nor do I have any email from the company stating that my credit card information has been removed from their system. I have called and left another message (the first message I left with the company was never returned), but have had no response.Desired Settlement: I would like my credit card refunded, my credit card information removed from this business, and a complaint recorded against this company.

Business

Response:

Revdex.com spoke with a representative of the business and this has been resolved directly with the customer. There was an issue with the way the customer's account was zeroed out and the business has address this.