The Mystery Experiences Company

I subscribed and paid and order was never delivered. I have emailed multiple times and they are dismissing me with no refund or product sent.
I purchased this murder mystery box for my father for Christmas in December. I accidentally put my street address with his ZIP Code. I contacted the company multiple times to let them know about this earth and they continue to dismiss me and tell me that because I gave him the wrong address it was delivered to the wrong place. The address doesn't exist so I know that they received the box back. I've asked him multiple times to either refund my money or send the box to the correct address. And they stop responding and except to tell me that this case has been closed. This is horrible business I want my money back and I want to make sure that the review was posted against his company

I ordered a 3 month subscription for my spouse as a gift at the beginning of August, 2018. The understanding made to me by the company was that I would receive a box for September, October, and November. I did receive the box for September, which was shipped at the end of August. I did not receive a box for October, which should have been shipped at the end of September. I sent multiple emails and received a response that I would get a box in November. No big deal. The company skipped a month and sent me my 2nd box at the end of October and I received it for November. I then did not receive a box in December, which should have been shipped at the end of November. I emailed the company several times. The only response was that they would ship my next box at the end of December. Well.... that box has not been shipped. It is now January 8, 2020. I again have emailed the company several times. There is no way to call them. There is no way to contact them on social media. I have no where else to turn except to file a complaint about the company since they are unresponsive.

Horrible customer service and terms of service. Rude. They can raise prices at any time for any Reason. Revdex.com should be doing something about them.
They charged me more for my 2nd subscription then my first and when I emailed them about it they were very dismissive and rude. As a paying customer I expect to be treated better. They were not helpful in dealing with this issue - Giving me one line emails like "you agreed to our terms" " we charged you correctly" come to find out they can raise prices at any time for any reason. My bad for agreeing to that but what a horrible business. I expressed how disappointed I was and they responded with "someone needs a hug" and " we work with 21 century fox so we'll be okay without your business ". I have all the email threads. Now reading all of the horrible reviews against them - even under the name Murder Mystery Box - having F and D rates on Revdex.com this company doesn't care about its paying customers. He actually said to me that they've been in business 4 years and made 8.5 million. Wallace is One of the rudest people ever. I think Revdex.com needs to do something than just collecting reviews

I did not get what I paid for. Clues did not work. Couldn't complete my mystery box.
Unfortunately, one of the clues did not work for anyone in my group. There was a phone number that, according to the solution website, was supposed to have a voice recording to help us solve the murder. There was no voice recording. It was sad that we had to go to the solutions page instead of solving it for ourselves. The next day I sent an email regarding the issues of the phone number. I was told I was mistaken and that the number was working. I tried it on multiple different phones. No voice message. The customer service person that was emailing with me (Wallace B) was everything but respectful. He was rude and talked down to me. I then called the number with my screen recording on (with audio) to show him it absolutely wasn't working. The response I got after I emailed the recording was - "how about add a 1 to the number". Tried that. Of course it did not work and I recorded that as well. This man is lying to me about the number working. How is it that it doesn't work for me and my friends only and I'm being told it worked for 20,000 other people? I feel ripped off and I feel like I was treated very poorly when I brought it to their attention. In now way did I expect to be talked down to about an issue they needed to resolve. I will tell everyone not to use this company.

company will not cancel my subscription even after three emails.
I ordered a 3 month subscription in February 2019. I was billed in May, July and September for an additional 3 months each time. I sent emails in May and July cancelling this with no response. This is ridiculous.

I would leave zero stars but this is not an option. This business has a terrible product and the worst customer service EVER. They will take your money as long as they can figure out how. There is no one month purchase. Even if it says month-to-month, it's a subscription. They have an excuse for everything, and most of it is just ridiculous. Their customer support answers in real time and s/he is obnoxious, ridiculous, and so out of line for a business. She may answer here, and you can see there will be excuses and zero help.

I tried to use my debit card to purchase a box, it got declined, so I used my credit card, which was accepted. Both were charged
I have a new debit card, (expires 5/22), my old one expires 5/19. It would not go through using either one with either cvc or expiration date, so I used my credit card. My credit card went through it was accepted. However both were charged. When I emailed them regarding the matter I got a response saying the the charging process is automated and that duplicated transactions will be looked into. It however won't be a duplicate transaction with it being to different cards. I told them I would take care of it and contacted my bank and credit card company, they responded with they will contact the authorities and the attorney general will be in touch with me.

They have a serious error in the clue book. When I contacted them they ignored it and proceeded to tell me I dont know how to play the game. I was refused to talk tonsoneone else. Once I canceled my subscription I talked with 2 other people because they just tell me I can only talk to the one assigned to me originally.
This is a horrible company. They dont talk with you they just say their product is perfect and you dont know how to play. Then they suggest you cancel the subscription. I suspect this is one person who plays the role of several people. They all used the same tone and same language.

Unable to cancel even after an email from a team member that my subsciption was cancelled on 1/8/18. Still being billed.
Could not find the section on my account info to cancel. After researching for quite some time, as in hours, found you have to go to an entirely different website to log into to find the "as simple as a mouse click away" section to cancel. It is "mysteryexperiences.cratejoy.com. the only email on their website is "***@mysteryexperiences.com. there is no way to cancel when logging in. I sent an email on 1/7/18 and an email reply from one of their team members, Allen, stated, I have cancelled your membership at your request. I was then billed for the 1/2018 membership package, which was not received. I called my cc company, Capital One, to file a dispute. On 2/15/18 I received an email from "***@mysteryexperiences.com that my dispute was invalid and memberships cannot be cancelled via email. I received another email tonight that membership was cancelled today. However, the 2/2018 membership has already been billed. So now there will be charges for 1/2018 and 2/2018 that should not have been billed.

I bought this for my wife for Mothers day this year. She loves Mysteries and it seemed like a solid gift. Because she is pregnant she hasn't been able to do them because of lack of energy. I was extremely surprised when I saw a $200 charge on my credit card this week for auto renewal of the service. Number one I didn't know it was a service. It was just 6 boxes I paid for. Number 2 when did you sneak in this subscription? When I contacted and asked for a refund the women who runs the slap dash company was quick to say she doesn't refund anything. I told her I didn't know it was a subscription and as I hadn't revived any of the boxes that I didn't know why I could't be refunded. I have contacted American Express to hopefully have my back on this product I haven't received and hopefully they will be able to refund me. But her attitude of "you need to keep your commitments you agreed to" is off the charts rude at best. I told her I didn't know there was a subscription I didn't need 6 more and you haven't sent them yet anyway. Just give me the money for services you haven't done.

All you need to know is if her product was worth anything she wouldn't need to lock people into subscriptions and refuse to refund mistaken fake hidden renewals. Stay clear away from this "company." you will not like the experience.

Not what they pretend to be selling
I purchased a "mystery experience" that was nothing more than five minutes of "clues" that were for children and a phone number to send me to a movie website. This was a marketing box, and I paid for it. I'm not interested in receiving the "premium" service I paid for because I did not realize what a scam this company was running. I am going to take to social media unless this order pending is cancelled and refunded and my "mystery experience" of marketing collateral for a movie is refunded. I have a decent platform and I am happy to make sure everyone knows what a scam this is, taking photos and posting them online to share.

Blocked from both of their Facebook groups and was ignored on every attempt to contact them.
This is a company that sends out mystery boxes each month to solve. After completeing the first month and loving it I was blocked the following month from their Facebook. This wouldn't have been a big deal but all the clues, the solutions and the discussion groups are on Facebook. You cannot solve this box without the Facebook page. They have. K telephone number that I could find so I contacted them through email three times and no response. I waited a few weeks then wrote a message on their other Facebook page. I was then blocked from that Facebook page again with no warning or explanation. I have never written anything rude, offfensive or really much of anything at all that would warrant a block. So they took my money but refused to let me into the group that would have helped me solve the mystery. There really is no point in this subscription without the Facebook group. That is stealing. Taking my money and not delivering on their promises. I wrote an angry letter expressing my frustration at being ignored and asked to cancel. They responded in minutes. I then wrote right back and asked for the solution, again they wrote back within minutes. I wrote back asking why I was blocked and why I hadn't received any responses to my previous emails. Nothing. I waited a few days and wrote two more emails and never got a response. They are being vindictive for no reason against me and they took my money without giving me the full experience without any explanation. I cannot for the life of me understand why they picked on me. If someone else logs into Facebook the pages are still up, it's only when I try the pages that it says I have no access. I tried to give them the benefit of the doubt but realized they are trying to block me and ignore me. And again, with no provocation on my part. I actually loved this subscription and was so excited to keep going at it. Whoever is doing the customer service and website upkeep is taking out their anger or frustration against their customers. I don't see how they will succeed if they continue with these practices.