Horrible customer service Horrible software Software has had major issues twice in the last year were I could not access my data for over a month each time Customer support schedules and appointment and does not follow through with it
Hello [redacted] ,Your refund has been processedYou will see two creditsOne for $that should have already been applied to your account and one for shipping for $The shipping refund was processed after so if you don't see it yet, it should apply in the next few days.Neat Support
Hello [redacted] , I apologize for the series of issues you had with accessing your data in Neat and with the sync featureWe have tools to try to fix issues when they occur but from the last support ticket you had open it appears you no longer wanted our support team to attempt to help you resolve the issues you were havingThe maximum refund we can offer for Neat cloud services is a month refundYour account has been canceled so you will not receive any further chargesAs far as a version of the software you can use, that latest version we have for [redacted] is Neat which you can download here: [redacted] If you would like, we can setup another session with one our senior support representatives so that we can try to help you get access back to the data you needNeat Support
[redacted] I understand that my team has been assisting you with your issue I apologize that this got to a level whereby you had to contact the Revdex.com I am hopeful that we have resolved your issue and if not, feel free to reach out to me directly in the future.Kindest Regards,Jeff G***VP, Customer Operations***@neat.com
Case# [redacted] was created on 6/ An automated response was included stating follow up assistance would be provided with business days At this time an email has been sent with a link for printing a prepaid [redacted] return label Please print the label from the link within days as it will expire However, you may take more time if needed to ship the return back to our warehouse The return process is automated Information on the process for return was included within the confirmation email sent on 5/ We apologize for any confused had A refund will be provided to the credit card of billing within days of delivery Please note a confirmation email will be sent with hours of receipt of your return Please reply to the email sent via your case if there are any concerns regarding the delivery of your return
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have been trying to contact Neat ever since the purchaseThis instrument is for home use and Your company is by far the worst I have had to deal with to reach outside office hoursWhen I finally got hold of someone they did not solve anything instead asked me to try and contact them again during office hours when I'm in front of the instrumenti.eas a Doctor I would need to take a day off to deal with a tech from Neat that may or may not be able to resolve my issue for a $investmentKeep the $and please don't every try to contact me againRegards, [redacted] ***
Sales order [redacted] has been generated for a new receipt scanner See the attachment for a prepaid [redacted] return label Please use this label to return only your defective scanner, using the box that contained the replacement device PLEASE DO NOT SEND BACK CORDS or SOFTWARE, and please do not send back your current unit until you have received the replacement device An additional correspondent will be sent on Monday providing a [redacted] tracking number for the shipment of the receipt scanner Let us know if you desire an extensive cloud subscription beyond that of a trial offer as we are willing to provide additional service at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I am unhappy with NEAT and their customer service, I don't want them to do a refund and then charge me later It is all paid and I want to leave it that way I will not recommend them to anyone though Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Horrible customer service Horrible software Software has had major issues twice in the last year were I could not access my data for over a month each time Customer support schedules and appointment and does not follow through with it
Hello [redacted] ,Your refund has been processedYou will see two creditsOne for $that should have already been applied to your account and one for shipping for $The shipping refund was processed after so if you don't see it yet, it should apply in the next few days.Neat Support
Hello [redacted] , I apologize for the series of issues you had with accessing your data in Neat and with the sync featureWe have tools to try to fix issues when they occur but from the last support ticket you had open it appears you no longer wanted our support team to attempt to help you resolve the issues you were havingThe maximum refund we can offer for Neat cloud services is a month refundYour account has been canceled so you will not receive any further chargesAs far as a version of the software you can use, that latest version we have for [redacted] is Neat which you can download here: [redacted] If you would like, we can setup another session with one our senior support representatives so that we can try to help you get access back to the data you needNeat Support
[redacted] I understand that my team has been assisting you with your issue I apologize that this got to a level whereby you had to contact the Revdex.com I am hopeful that we have resolved your issue and if not, feel free to reach out to me directly in the future.Kindest Regards,Jeff G***VP, Customer Operations***@neat.com
Case# [redacted] was created on 6/ An automated response was included stating follow up assistance would be provided with business days At this time an email has been sent with a link for printing a prepaid [redacted] return label Please print the label from the link within days as it will expire However, you may take more time if needed to ship the return back to our warehouse The return process is automated Information on the process for return was included within the confirmation email sent on 5/ We apologize for any confused had A refund will be provided to the credit card of billing within days of delivery Please note a confirmation email will be sent with hours of receipt of your return Please reply to the email sent via your case if there are any concerns regarding the delivery of your return
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have been trying to contact Neat ever since the purchaseThis instrument is for home use and Your company is by far the worst I have had to deal with to reach outside office hoursWhen I finally got hold of someone they did not solve anything instead asked me to try and contact them again during office hours when I'm in front of the instrumenti.eas a Doctor I would need to take a day off to deal with a tech from Neat that may or may not be able to resolve my issue for a $investmentKeep the $and please don't every try to contact me againRegards, [redacted] ***
Sales order [redacted] has been generated for a new receipt scanner See the attachment for a prepaid [redacted] return label Please use this label to return only your defective scanner, using the box that contained the replacement device PLEASE DO NOT SEND BACK CORDS or SOFTWARE, and please do not send back your current unit until you have received the replacement device An additional correspondent will be sent on Monday providing a [redacted] tracking number for the shipment of the receipt scanner Let us know if you desire an extensive cloud subscription beyond that of a trial offer as we are willing to provide additional service at no cost
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I am unhappy with NEAT and their customer service, I don't want them to do a refund and then charge me later It is all paid and I want to leave it that way I will not recommend them to anyone though Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]