Hello [redacted] ,Contact support options are available here: http://www.neat.com/support/contact-support/Unfortunately from your message it's very difficult to try to determine the issue you are havingIf you are having an issue syncing to Neat cloud, you can see troubleshooting steps here: http://www.neat.com/support/windows-v5/sync/help/If you are having trouble using your scanner specifically, you can see steps here: http://www.neat.com/support/windows-v5/scan/help/If the steps above do not help with your issue, please send us specific information on your issue:-Your computer's Operating System: -Version of Neat you have installed:-Any errors or on screen messages-Description of issue with scanningAlso, please reply with a copy of your error log: http://www.neat.com/helpcenter/obtaining-error-log-neat/Neat Support
The retirement of our Legacy software does not discontinue usage of earlier versions of Neat which you have already installed However, we have discontinued agent-assisted technical support for retired software versions While we will no longer provide live support for older versions of Neat, we will continue to host a large number of help, instructional and troubleshooting articles on our website You are not required to purchase a cloud subscription in order to keep using your Neat Legacy Software If you are being presented with a message asking you to “Sign in to initiate Sync” please sign in with the credentials you used to register your product You will not be presented with that message again Please see the following steps to covert to our Legacy software: Download / Install Legacy software (if you haven't already) Neat or Neat for *** http://www.neat.com/support/download-neat-software/ Sync your information from the Neatcloud into your Neat database Once complete you will have access to your information stored on the Neatcloud in your local databaseA plan of support isn’t visible under the email address of: [redacted] @***.com Currently you have a monthly essential cloud subscription ordered on 8/14/ Your subscription is limited to written correspondence only We recommend logging into the self-service portal found at neat.com/myaccount to apply cancellation to your cloud service once it is no longer needed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The settlement offer is a joke The program does not workIt never worked properly Neat has a FULL record of all my contacts and complaints, yet they choose to ignore the factsRegards, [redacted]
The Neat Company has no business dealings with the company you have mentioned, Convergent.We are also unable to locate any record of an account with the information you have provided This is a matter you would need to address with the company that contacted you, as I previously indicated, we have no association with that organization.If they are in fact a legitimate company, they will be bound to any collections rules / regulations in which they would have to provide you proof of the debt
[redacted] [redacted] I am rejecting this response because:The company has been largely non-responsiveI would like to update/edit my original complaint, but has not found a way to do so on your siteThe company has been largely non-responsive to my situationIt has caused me considerable time and stress dealing with this situation, not to mention the inconvenienceI have never heard from the company, no acknowledgement, no apology, nothingAfter hours of trying I finally spoke with one person at a 3rd party call center in the PhilippinesThey assured me that I would get follow up from someone in the US corporate officeI have not heard a thing since, except for a random email out of the blue saying that my product had shippedSame situation againPiss poor customer service! The burden is now again on me to manage the delivery of my package by paying for and adding additional [redacted] services and accountsTheir nickel and dime style of customer service and boiler room operations makes me leery of doing business with them at allUnless I can get some guarantees of improved customer service and support for the life of my product I would rather opt for my money back at this pointThe thought of having to go through this much trouble for basic customer service make me cringeUnless there is a better level of support that they can upgrade me too and guarantee responsiveness and effectiveness throughout the life of my product I would rather shop elsewhere for a solution.My account was not even sfor daysEven if I had received the shipment I could not have set it upCustomer service did not even reply to me for a weekWhen the did the communication was not even substantive in relevance to my situationI have never seen such poor execution of new customer retention by a technology company since the early days of the internetThis is shocking to say the leastExtremely unsettling Regards, [redacted]
This company has no customer service, I made a mistake in doing business with this company, they want to charge you for everything even when you are having a technical support, per their website you will NOT be able to obtain any help unless you sign up for a monthly planI had no choice to sign up in order to get answer to a simple question that I need answer to small issueNow that I signed up for the membership I still cant get anyone to answer the live chat or email me, you can forget about calling they will only provide you with an number and that number will hang up on youSo I am out in the cold with no helpI have sent emails requesting assistance and also opened several tickets and NO ONE has respondedNO CUSTOMER SERVICE Will recommend not buying from these people
Customer created a support ticket CASE number [redacted] on 11/28/2016, an agent responded via email on 11/30/ This response is well within the hour time frame notification that indicated on the Neat Support website At this time there has been response from the customer In regards to the Neat Care Service plan, the payment method used for payment was declined The customer should have received an email indicating that the order was not successful Support options available to this customer are via email If there is no communication in your inbox I recommend checking the junk or spam folder If further assistance is needed a response can be sent in a return email to the original case
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I completely disagree with your claim that "The cloud subscription was included in the web order (SO [redacted] ) submitted on 8/5/14" Never, ever, have I ever signed up or logged in the Cloud Subscription Services offered by NeatAll I have ordered was the desktop version hardware along with the software to use the Neat scanner on my own computer ONLY > Never signed up fora any cloud subscription! I did NOT and I do NOT believe nor agree with any Cloud Services! The fact that your company offers "complimentary" cloud subscription services does NOT entitle Neat to simply enroll buyers of your Neat products to simply be forced against their will into such unwanted subscriptions! I was also demand the refund of the entire disputed amount of $- Nothing Less!! If you do not stop this nonsense, I will go ahead and forward this complaint to the District's Attorney's Office and the demands wil change! Your choice! Regards, [redacted]
We do apologize for your experience Your initial request should have most certainly been honored Unfortunately we have not been able to locate the account with the contact information provided Please the case number associated with your request, or share the last digits of the credit card billed along with the name associated with credit card of billing
Our apologies for any inconveniences experienced by the customer attempting to obtain a download for the legacy Neat softwareAs requested, the customer may use the following link to download and install Neat's legacy software: [redacted] More information regarding the retirement of Neat's legacy software can be found here: http://www.neat.com/helpcenter [redacted]
Cancellation request are available via our self service portal We're unable to locate an account of billing associated with the email address provided of: [redacted] We'll need to know the email address linked to your subscription of service Otherwise, we are able to complete a reverse search using the last four digits of the credit card, name of card user, and date of last charge
[redacted] ,As stated previously, the maximum refund we can offer is monthsAt this point we have no other recourse to resolve this matter through the Revdex.com and consider it closed.Neat Support
A return request was applied on 1/ Please allow an average of 7-business days for refund processing in the form of a check Mail of the check will be provided using the following addressee: [redacted] Please see the link below if you'd like to reapply the [redacted] ending in [redacted] to the account for refund processing: [redacted] Please submit correspondence through the Revdex.com if a change needs to be applied
There was a slight issue with the billing of sales order: [redacted] The link in the automated email would lead to a message requesting concern only in the event you do not receive a confirmation email within 24hrs Sometimes this happens if there is a problem with the request of authorization on our end We have closed your order as requested The authorization will drop of within 3-business days
Our apologies for the inconveniences experienced by the customer as Neat did experience a server latency issue which adversely affected some users attempting to use the Neat cloud serviceAs a measure of goodwill, we have provided the customer with months of Neat cloud for free for the time they have not been able to use the service as reportedWe are also willing to have a techncial support representative contact the customer directly if they have any questions regarding the product and Neat cloud service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Live phone/chat support is not provided for the account noted under the shared email address of [redacted] @***.com However, you may download our software without cost Sign in to your account is required before you can complete the download Please see the following website: http://www.neat.com/support/download-neat-software/*Security question details are listed below in the event you need assistance resetting your password: Question: What was your high school mascot? Answer: ***
Hello [redacted] ,I apologize for the series of issues you had with accessing your data in Neat and with the sync featureWe have tools to try to fix issues when they occur but from the last support ticket you had open it appears you no longer wanted our support team to attempt to help you resolve the issues you were having.The maximum refund we can offer for Neat cloud services is a month refundYour account has been canceled so you will not receive any further chargesAs far as a version of the software you can use, that latest version we have for [redacted] is Neat which you can download here: [redacted] .If you would like, we can setup another session with one our senior support representatives so that we can try to help you get access back to the data you need.Neat Support
Hello [redacted] ,Contact support options are available here: http://www.neat.com/support/contact-support/Unfortunately from your message it's very difficult to try to determine the issue you are havingIf you are having an issue syncing to Neat cloud, you can see troubleshooting steps here: http://www.neat.com/support/windows-v5/sync/help/If you are having trouble using your scanner specifically, you can see steps here: http://www.neat.com/support/windows-v5/scan/help/If the steps above do not help with your issue, please send us specific information on your issue:-Your computer's Operating System: -Version of Neat you have installed:-Any errors or on screen messages-Description of issue with scanningAlso, please reply with a copy of your error log: http://www.neat.com/helpcenter/obtaining-error-log-neat/Neat Support
The retirement of our Legacy software does not discontinue usage of earlier versions of Neat which you have already installed However, we have discontinued agent-assisted technical support for retired software versions While we will no longer provide live support for older versions of Neat, we will continue to host a large number of help, instructional and troubleshooting articles on our website You are not required to purchase a cloud subscription in order to keep using your Neat Legacy Software If you are being presented with a message asking you to “Sign in to initiate Sync” please sign in with the credentials you used to register your product You will not be presented with that message again Please see the following steps to covert to our Legacy software: Download / Install Legacy software (if you haven't already) Neat or Neat for *** http://www.neat.com/support/download-neat-software/ Sync your information from the Neatcloud into your Neat database Once complete you will have access to your information stored on the Neatcloud in your local databaseA plan of support isn’t visible under the email address of: [redacted] @***.com Currently you have a monthly essential cloud subscription ordered on 8/14/ Your subscription is limited to written correspondence only We recommend logging into the self-service portal found at neat.com/myaccount to apply cancellation to your cloud service once it is no longer needed
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The settlement offer is a joke The program does not workIt never worked properly Neat has a FULL record of all my contacts and complaints, yet they choose to ignore the factsRegards, [redacted]
The Neat Company has no business dealings with the company you have mentioned, Convergent.We are also unable to locate any record of an account with the information you have provided This is a matter you would need to address with the company that contacted you, as I previously indicated, we have no association with that organization.If they are in fact a legitimate company, they will be bound to any collections rules / regulations in which they would have to provide you proof of the debt
[redacted] [redacted] I am rejecting this response because:The company has been largely non-responsiveI would like to update/edit my original complaint, but has not found a way to do so on your siteThe company has been largely non-responsive to my situationIt has caused me considerable time and stress dealing with this situation, not to mention the inconvenienceI have never heard from the company, no acknowledgement, no apology, nothingAfter hours of trying I finally spoke with one person at a 3rd party call center in the PhilippinesThey assured me that I would get follow up from someone in the US corporate officeI have not heard a thing since, except for a random email out of the blue saying that my product had shippedSame situation againPiss poor customer service! The burden is now again on me to manage the delivery of my package by paying for and adding additional [redacted] services and accountsTheir nickel and dime style of customer service and boiler room operations makes me leery of doing business with them at allUnless I can get some guarantees of improved customer service and support for the life of my product I would rather opt for my money back at this pointThe thought of having to go through this much trouble for basic customer service make me cringeUnless there is a better level of support that they can upgrade me too and guarantee responsiveness and effectiveness throughout the life of my product I would rather shop elsewhere for a solution.My account was not even sfor daysEven if I had received the shipment I could not have set it upCustomer service did not even reply to me for a weekWhen the did the communication was not even substantive in relevance to my situationI have never seen such poor execution of new customer retention by a technology company since the early days of the internetThis is shocking to say the leastExtremely unsettling Regards, [redacted]
This company has no customer service, I made a mistake in doing business with this company, they want to charge you for everything even when you are having a technical support, per their website you will NOT be able to obtain any help unless you sign up for a monthly planI had no choice to sign up in order to get answer to a simple question that I need answer to small issueNow that I signed up for the membership I still cant get anyone to answer the live chat or email me, you can forget about calling they will only provide you with an number and that number will hang up on youSo I am out in the cold with no helpI have sent emails requesting assistance and also opened several tickets and NO ONE has respondedNO CUSTOMER SERVICE Will recommend not buying from these people
Customer created a support ticket CASE number [redacted] on 11/28/2016, an agent responded via email on 11/30/ This response is well within the hour time frame notification that indicated on the Neat Support website At this time there has been response from the customer In regards to the Neat Care Service plan, the payment method used for payment was declined The customer should have received an email indicating that the order was not successful Support options available to this customer are via email If there is no communication in your inbox I recommend checking the junk or spam folder If further assistance is needed a response can be sent in a return email to the original case
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I completely disagree with your claim that "The cloud subscription was included in the web order (SO [redacted] ) submitted on 8/5/14" Never, ever, have I ever signed up or logged in the Cloud Subscription Services offered by NeatAll I have ordered was the desktop version hardware along with the software to use the Neat scanner on my own computer ONLY > Never signed up fora any cloud subscription! I did NOT and I do NOT believe nor agree with any Cloud Services! The fact that your company offers "complimentary" cloud subscription services does NOT entitle Neat to simply enroll buyers of your Neat products to simply be forced against their will into such unwanted subscriptions! I was also demand the refund of the entire disputed amount of $- Nothing Less!! If you do not stop this nonsense, I will go ahead and forward this complaint to the District's Attorney's Office and the demands wil change! Your choice! Regards, [redacted]
We do apologize for your experience Your initial request should have most certainly been honored Unfortunately we have not been able to locate the account with the contact information provided Please the case number associated with your request, or share the last digits of the credit card billed along with the name associated with credit card of billing
Our apologies for any inconveniences experienced by the customer attempting to obtain a download for the legacy Neat softwareAs requested, the customer may use the following link to download and install Neat's legacy software: [redacted] More information regarding the retirement of Neat's legacy software can be found here: http://www.neat.com/helpcenter [redacted]
Cancellation request are available via our self service portal We're unable to locate an account of billing associated with the email address provided of: [redacted] We'll need to know the email address linked to your subscription of service Otherwise, we are able to complete a reverse search using the last four digits of the credit card, name of card user, and date of last charge
Yes, thank you The matter has been resolved to my satisfaction
[redacted] ,As stated previously, the maximum refund we can offer is monthsAt this point we have no other recourse to resolve this matter through the Revdex.com and consider it closed.Neat Support
An appointment has been scheduled for an agent to assist at 10am EST today
A return request was applied on 1/ Please allow an average of 7-business days for refund processing in the form of a check Mail of the check will be provided using the following addressee: [redacted] Please see the link below if you'd like to reapply the [redacted] ending in [redacted] to the account for refund processing: [redacted] Please submit correspondence through the Revdex.com if a change needs to be applied
There was a slight issue with the billing of sales order: [redacted] The link in the automated email would lead to a message requesting concern only in the event you do not receive a confirmation email within 24hrs Sometimes this happens if there is a problem with the request of authorization on our end We have closed your order as requested The authorization will drop of within 3-business days
Our apologies for the inconveniences experienced by the customer as Neat did experience a server latency issue which adversely affected some users attempting to use the Neat cloud serviceAs a measure of goodwill, we have provided the customer with months of Neat cloud for free for the time they have not been able to use the service as reportedWe are also willing to have a techncial support representative contact the customer directly if they have any questions regarding the product and Neat cloud service
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Live phone/chat support is not provided for the account noted under the shared email address of [redacted] @***.com However, you may download our software without cost Sign in to your account is required before you can complete the download Please see the following website: http://www.neat.com/support/download-neat-software/*Security question details are listed below in the event you need assistance resetting your password: Question: What was your high school mascot? Answer: ***
Hello [redacted] ,I apologize for the series of issues you had with accessing your data in Neat and with the sync featureWe have tools to try to fix issues when they occur but from the last support ticket you had open it appears you no longer wanted our support team to attempt to help you resolve the issues you were having.The maximum refund we can offer for Neat cloud services is a month refundYour account has been canceled so you will not receive any further chargesAs far as a version of the software you can use, that latest version we have for [redacted] is Neat which you can download here: [redacted] .If you would like, we can setup another session with one our senior support representatives so that we can try to help you get access back to the data you need.Neat Support