The Offices of Montgomery & Meyers PA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business has four complaints filed against it in Revdex.com archives.
Each response from them is mainly statistical information about their
industry, how many years they have been successfully practicing, and how
uneducated, inexperienced and unrealistic the clients were. I stated
in my original communication that we had placed and collected twice from
M & M, and felt confident in sending this third placement. The
assertion that the company's representatives were regularly fielding
emails, calls or communications is incorrectAlso incorrect is the
description of my actions as"continual and overbearing," or my
behavior as "aggressive." I will happily provide a complete log of all
communications for review. The claim that "we still believe that it
would also have been collected," directly contradicts the words of
employee *** *** (paralegal). She told me on the phone that "some
debts are uncollectible': I asked if this account had been so
determined, and she said yes -- the account placement was no longer been
actively pursued as it had been classified as "all efforts exhausted/ uncollectible."I
provided days written notice to cancel placement, and a request to
return the account along with a summary of their collection efforts --
no response. To date, the only thing that HAS brought any
response was filing with the Revdex.com. Yes, I am disappointed in the way
this placement ended; thank you for your efforts.
Regards,
*** ***

As previously mentioned in our initial response, this client entered into to a binding agreement, of which the terms were succinctly laid outThey agreed to those terms upon signing and returning said agreementthey requested that we forward the account to litigation, and we did upon that request, and they immediately wanted to change the agreement after we initiated legal proceedingsAs of the writing of this response, we have not received a formal termination notice, and we have been, and continue to aggressively pursue this through our attorney to effect collection or judgement in our favor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[
The day after I signed the contract with them, I asked for their
collection agency licensing information
for State of Delaware and State of Florida, since the
account from which to collect money does business in these states
Since then I have
asked for:
-
these
licenses or
-
for an
explanation on how they would collect money without those licenses without
creating legal issues to my company
They have not responded to any of
my communications including official certified letter
If I were to cancel the contract
with them, I would have to pay fees determined by themGiven the unclear validity
of this contract, their lack of responsiveness, and their licensing status, I ask that they close the contract
with no penalties or fees to my company
]
Regards,*** ***

Effective immediately we have made the determination that this
account will be closed as uncollectableThis is an insolvent business,
and all investigative work has concluded this account was uncollectable
upon receipt and all efforts have been exhausted In
order to resolve this matter in good faith with the Revdex.com, we are hereby
cancelling the account and returning it to the client as "All efforts Exhausted/Uncollectable"Kind Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

they promise you recovery of bounced checksthis firm is like a bunch of novices that don't know how law and procedures work and when they can't deliver on their promises just get mean to you
Stay away from this firm!!
they don't know what they are doing!

On May 9, 2018 we placed with Montgomery & Meyers (M&M) 6 accounts for collection, totalling $2,575 and have not received a single report saying that each debtor disputes the debt, is unable to pay or promises to pay. On May 9, 2018, after discovering that the BBB rated M&M as "F" (their lowest rating) y wrote M&M asking them to return the accounts. They never replied. The amount is too small for legal action against M&M, and I just want to prevent anyone else from falling into the same trap.

Dear San Diego Revdex.com,
 
Please find our response to the complaint which we feel  is not valid and have attempted to explain it in detail so you can see that this is really an invalid complaint.. 
 
The customer engaged our services after they inquired through an on-line lead...

source for collection services. We received a signed placement agreement and began immediately working their account on 1-30-2014 the same day it was placed. They were updated on the account on 2-05-2014 by the Director of Operations, [redacted]. They were again updated on 2-17-2014 by [redacted], the VP of Client Services in addition to a number of other phone and email updates because they continued to call on a regular basis even though we advised them that the standard status would be provided at approximately 30 days intervals after the initial update in the first week or so, unless we had any material changes to report such as negotiations, payments, additional back up was required from them etc .This is standard industry practice otherwise all we would be doing is updating clients endlessly with nothing to firmly report or more importantly what we are both ;looking for which is payment from the debtor company
 
Based upon the financial investigation we performed on the debtor company, we determined  the debtor company has a sub prime credit standing, and that several previous suits and collection actions have been filed against them as well. This was explained to the client on several occasions, and they were informed that after we diligently completed our financial and collection process that litigation [redacted] be required to resolve this matter based on the initial and subsequent analysis but we typically continue the investigation in good faith for our clients. In stead of them viewing this as a benefit and us protecting their interest by not suing immediately. 
 
The root of this problem is the client is not that experienced on the collection process and expectations. As we attempted to inform them of the process and what expectations they should have based on our financial investigation and analysis, they continued to ignore the expertise and information we were providing them and called incessantly. One of the contributing factors also has been that during the is entire time we have been working this account, the client has been getting calls from other agencies within the on-line lead source that we belong to and obtained their account, telling them they would get this collected and they should move the account from our service and cancel the agreement so they can place the file with their company. With these two factors influencing their decisions, they attempted to cancel the placement agreement. The Placement Agreement  is written very succinctly and in our agreement there is a standard 90 day written notice required on any cancellation. This is standard as it allows us to review the file and complete our due diligence since we have invested time, energy and resources and we are not compensated until we collect the file 
 
This provides our firm an opportunity to complete the collection process and try to recover through pre and or post legal remedies any accounts in progress, and recover any fees due based upon the work we have performed at will.
This was pointed out and explained to the client but they still wanted us to make an exception for them and cancel the Placement Agreement with no valid reason.
 
It is our belief that this complaint was nothing more than a vindictive attempt to defame us unfairly because we would not allow the client to cancel the account which  they executed our agreement and clearly placed the claim. As such we feel strongly that  there is no merit to this claim, and most definitely no wrong doing on our part.  We'er seems to forget the fact that we do not work on a retainer,  and everyone involved in the collection and recovery process at our offices are commissioned based,  so we have their best interest in mind!  We will not be compensated and rewarded for the hard work, time and effort unless we collect their file.
 
They let the other agencies influence them which is something we refuse to be a part of. As soon as we know another agency is working a file we do not try to diminish their right to the collection and we even in some cases deter potentials from placing and advise them to let their agency complete the work. But we get very little reciprocity in our deeds.
 
Attached you will also find a call [redacted], VP of Client Services had with [redacted],  and based on our status report on this call he agreed that he would delete any Revdex.com complaint.
 
Thank you for your time and attention on this as this is really a complaint with no merit and simply an industry issue that I have seen several times in my 35 years in the business with the client not understanding what we do, or how we go about it. Many times once the place a file they become so focused on their accounts and it becomes emotional that they draw a time line in their own minds which is not always realistic. No one wishes we could collect the files quickly and on the first day more than we do, but the reality is that they would not hire our firm if these were all collections that would be paid. without real work and effort.
 
We promise to work the files on a "best effort basis" but we can't and do not ever guarantee a result. We can guarantee an honest, aggressive effort and the attempts and diligence that makes us successful for many of our satisfied clients. But if we haven't or can't collect a file that's something not everyone wants to hear or wants to understand. Of course we are disappointed if an account is not collected but suing for our clients also provides substantial results and is part of the cradle to grave solution and benefit we provide our clients..
 
Please contact me if you have any questions as we want to maintain a positive record with the Revdex.com and work with you as much as possible for a mutual benefit.
 
Kind Regards, 
 
[redacted] - Senior Vice President

Our office will not be directly contacting this debtor with further attempts to resolve this matter.  This is a legal matter and is now being processed and forwarded to one of our attorneys in the legal network that handle the pre and or post litigation. This case already had a judgment when it was assigned to our firm and with no voluntary resolution it will be pursued in that manner for post judgment action by the attorneys.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like my portfolio back. Whenever I call for a status update I am met with anger as well a plea not to call back. I am completely left in the dark about my portfolio except when the firm decides to tell me to stop calling. I placed the initial 500 accounts in April. When I talked to [redacted] I was told that if they don't collect on the initial 500 I should not place anymore accounts.  I wanted to increase the odds so I added more accounts. I never hear from this company unless I call but when I call all I hear is that I need to stop calling. I don't know why they want to hold on to my portfolio if I can't get a basic update.  I just want my portfolio returned so I can give it to a company that cares more about me than their own needs.
Regards,
[redacted]

The client initially assigned only 500 of the cases of the portfolio in April and the remaining roughly 3500 cases were not assigned until May 15th. At this juncture we have had...

the entire portfolio for just slightly over 30 days. Upon the initial placement of the 500 accounts the client immediately began contacting us for status and updates and wanted to cancel the agreement within days of our receipt of the portfolio.
Never in any conversations with this client or any client would we mention a placement term limit of 30 days, this is incorrect and we would never have given ourselves a unrealistic and non standard industry 30 days to work a large, and statistically difficult portfolio like this..   Realistically, no experienced collection firm/company in the industry would take on this sized portfolio, with the known dynamics of this type of business and only allow themselves 30 days to produce results. This particular type of collection is one of the toughest by statistical analysis in the industry, high skip-tracing, low yield files but with due diligence, working the files properly and some patience by both parties we can and will recover on the portfolio.  
We have explained to [redacted] on numerous occasions the amount of work required with just the data entry portion itself, since the cases were sent to us as an Excel spreadsheet in paper form.  That means we have to manually enter 4000 cases. Once we entered the files over 95% have NO phone numbers so each case has to be initially skip-traced using data sources and then that has to be uploaded and vetted for good/bad information.
We also explained that his portfolio is not complete which lends itself to needing discovery of current contact information for the vast majority of the accounts in the portfolio, this is very time consuming. We have explained to him that we have already invested vast resources and hours into this project, and it is not standard industry protocol or assignment agreements to simply take on a case like this to have the client close it within days of placement. His expectations of the portfolio are distorted, and on several occasions we have tried to help him understand what he purchased when he bought the accounts. He refuses to listen to our guidance and acknowledge our expertise in this matter.
We have been, and will continue to diligently work these cases at our expense. We do not nor would any collection firm allow clients to place files and then immediately cancel a placement agreement when we have had no time to work it properly and produce results.
It's fairly evident that this client has little if any experience in the industry and has little knowledge of the proper expectations.  We have attempted on NUMEROUS calls with him to educate him and give him some proper perspective on what this file consists of, what it takes and will take to work it and realistic production results. Most agencies take files for a minimum of 6 months for this very reason and any knowledgeable creditor will always provide an agency that much time at the very least to properly work all the files in and then make a decision. We will also be making a decision after 6 months because it is our time and financial resources invested in this file so we have as much if not more of a vested interest in it's production and recovery results as the client does. Our collection staff is commission driven and they certainly want to recover as much as they can as it directly benefits them to be productive.
In my 35 years in this industry I have occasionally seen instances such as this where we believe a client likely purchased a portfolio without much industry experience and now is making unrealistic demands because of their lack of any benchmark or experience and do not understand the time that it takes to recover an investment like this. The "time" factor is a real consideration and may not have been properly assessed and weighed into the purchase decision.
Please let us know if there is any other questions we can answer on this.
Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]
Regards,
[redacted]
These are complete false statements by this company. I have never been severed with any any paperwork by anyone in this matter and I would like to see proof of what they are claiming was provided by Mr. [redacted]. There are completely false and untrue.

Thanks for your email and communication however several issues I would like to address. [redacted], who usually handles these complaints is out of the office on medical leave for several weeks and this is the only reason the response to this slipped by the deadline date and our position on this matter was firm and has not changed. The client placed the accounts, we have and are aggressively working them and his attempts to lose these files was not only premature but highly likely motivated by a competitor. I have 35 years in this industry and this type of portfolio take long term, regular, continuous work to produce results so his immediate calls and attempts within 1-2 weeks of placement to close files was totally unfounded, unwarranted and unacceptable. We can bill him for the portfolio for closing or we will continue to work these for the standard, industry standard 180 days and close them when that time is completed. Regards,  [redacted] - Senior Vice PresidentDirector - Commercial Recovery & LitigationThe Offices of Montgomery & Meyers P.A. Corporation[redacted]   [redacted]

By their own admission, the above client entered into a
binding agreement with our firm. The agreement has very specific verbiage as
how they are to...

cancel an account, and as of the date of this writing, the
client has failed to follow these directions.
They are asking for us to provide licensing at the request
of one of our competitors. The state of California does not require such
licensing, and they are falling victim to misinformation being spread by a
competitor who is obviously rather unscrupulous.
If the client wishes to cancel the placement  agreement, he needs to simply follow the
protocol laid out in the placement form he executed when he signed and returned
it to our firm. We will complete our process within 90 days and return the
account to the client if it is not collected during this period.

The complaint is not valid because this is already a judgement which was filed by the original creditor before it was assigned...

with us.  This was and is intended to be a post execution legal matter if they do not resolve this now with our company on the existing judgment and stipulated payment agreement they set up with the original creditor.
 
This is also a commercial account for their business commercial lease and with what is apparently a personal guarantee so any statements made about legal action were and or would be entirely true as suit was previously filed by the original creditor before this was assigned with our offices.
They should be very aware of their issues with non payment on their business lease and the a judgment filed for non payment of rent by their landlord [redacted] ...
 
His comment about do not contact him until proper paperwork is delivered is not a true statement because the client provided proof of service on him by the process server First Legal Network.  Judgment was entered on December 14 2015 in The Superior Court of California - Los Angeles District and acknowledged by [redacted] - Executive Officer/Clerk and [redacted] - Deputy ...  
 
Post legal action for enforcement of the judgment is pending ...

This account is closed and returned to the client. We are no longer actively pursuing this claim. We have no claim to any further actions on this account.

The complaint by this client is unwarranted and perplexing in many ways and I believe we are going to take action ourselves for possible slander and libel charges.  First we'd like to provide some statistical facts to begin this which should shed important insight on her illegitimate complaint...

and go from there.
The (ACA) American Collectors Association states that roughly 20% of all accounts placed with professional third party agencies are successfully collected.  That means that 80% of ALL accounts placed are not recovered across the industry and sets the tone for comparisons and statistical analysis of agencies and our response . We exceed this 20% ACA number across our portfolio of thousands of clients and in fact for this client we show a dollar for dollar liquidation rate of 68.28% over three times the national ACA average!   
Further we collected (2) of (3) assignments this client placed with our office  We recovered $3,300 of the $4,900 they assigned to us so we have been VERY effective for them.  In fact the account that has caused this client to file a complaint was initially collected but the debtor bounced the check and we had been unable to recover but we were still actively working and pursuing that at the time the client started calling us continually, in some cases almost daily for updates. We still believe that would have also been collected! .  
Anyone who has been in the industry or works with agencies understands that this is only counter-productive as this causes us to spend time communicating with them when in fact we could be working to get the account collected as well as the obligation we have to all of our clients equally.   This is basically a client who is not experienced in working with agencies, uneducated in  the process so they have no realistic filter or ability to judge, understand or appreciate how well we have actually produced and performed for them. They do not understand what it is we do, how we do it, and more importantly how well we were performing for them.
At some point after her continual and overbearing contact via emails,, calls and communications with us which we initially fielded with regularity, her behavior finally necessitated us taking control of our time and following up when circumstances dictated. She started to become more and more aggressive in her communications until she finally started her libel and slander campaign!  
Again, when you review the statistical analysis of this from a performance perspective,  it clearly shows someone who does not appreciate what we accomplished for them and had some pre-defined timeline that they felt they could impose on us which does not exist and can't ever be determined or applied to the collection process.  We work on a "best effort basis" and we are NOT compensated until we recover so we have MORE incentive and interest in recovering delinquent placements then our clients do as we have much invested substantial time, resources and energy with no upfront compensation! 
She seemed to be only  focused on this one account and apparently with some emotional attachment or personal vendetta that caused her to undermine and destroy an otherwise very effective vendor relationship.

Review: I have already filed both a complaint AND a review on this website -- neither of which has been addressed. (?) Nothing is posted to your webpage about my feedback for this business.

I received ABSOLUTELY UNPROFESSIONAL, blatantly rude customer service from Montgomery & Meyers. My placement with them was forgotten; they would not communicate when asked about their progress. They never answered emails or phone calls, and when we were finally forced to formally terminate the project due to their complete lack of activity we did not receive any documentation regarding steps taken to complete the placement. I sent a Request to Produce Documents that got NO RESPONSE.[A request for production is a legal request for documents, electronically stored information, or other tangible items. In civil procedure, during the discovery phase of litigation, a party to a lawsuit may request that another party provide any documents that it has that pertain to the subject matter of the lawsuit.]

I would tell anyone who is considering them for debt collection to forget it! You would have a better chance of a settlement if you stuck your hand out of your car window on the off chance that a Brinks truck had dropped cash on the freeway!

I mean no disrespect to the Revdex.com, a service organization I have trusted for many years. I just want other businesses to know that I received NO satisfaction and HUGE stress from M&M. Because of their inadequate attention I lost the opportunity to collect ANY money from this customer. My chance to file against them in Small Claims Court was hampered by the incommunicado treatment by their entire staff. True, I spent no money to "hire" their services; they take a cut of whatever they collect for you. But because of their gross neglect and nonchalant, lackadaisical attitude, they ended up costing this business THOUSANDS OF DOLLARS.Desired Settlement: I want to see a log of all activity -- phone calls, emails, letters, faxes -- made by Montgomery & Meyers in the pursuit of settlement of the debt we authorized them to collect on our behalf. In previous placements with this agency I was provided a printout from their database outlining steps taken, persons contacted, etc. I want that printout for THIS placement -- perhaps with these facts we could pursue alternate solutions. That was the purpose of the Request to Produce.

Business

Response:

The complaint by this client is unwarranted and perplexing in many ways and I believe we are going to take action ourselves for possible slander and libel charges. First we'd like to provide some statistical facts to begin this which should shed important insight on her illegitimate complaint and go from there.

they promise you recovery of bounced checks. this firm is like a bunch of novices that don't know how law and procedures work and when they can't deliver on their promises just get mean to you.

Stay away from this firm!!

they don't know what they are doing!

Review: I signed a contract with them over 3 months ago and since then tried to get from them confirmation that they have state license to collect money. They have not responded to any of my communications including official certified letter. I contacted another collection agency who reviewed my contract with them and told me that I cannot cancel my contract with them without getting a penalty from them. They also told me that the contract is invalid based on California law due to their status with the State of California. I am unable to close contract with them due to their lack of response.Desired Settlement: I want them to cancel contract with me with no penalties

Business

Response: