The Offices of Montgomery & Meyers PA

Review: Failure to respond to emails or phone calls

I signed a contract with them to collect a dept. back in the beginning of 2013. I have not heard anything back from them. They do not respond to any emails or phone calls. According to my attorney I cannot cancel my contract with them without getting a penalty from them. Another collection agency told me I could as they could not hold me to that contract anymore according to California law. The trouble is I cannot do anything as they refuse to respond.Desired Settlement: I want to cancel my contract with them with no penalties as they are not doing their job

Business

Response:

This account is closed and returned to the client. We are no longer actively pursuing this claim. We have no claim to any further actions on this account.

Review: Company fails to respond to emails and phone calls.

I started a contract with Montgomery and Meyers 01/29/2014 to collect a debt owed to our company from another business. I have now waited over three months and have not received any further information other than the preliminary information that they give to me over and over. After two months into our contract they simply stopped responding to me via phone and email, so I told them I want to use a different collection agency. At this point 03/23/2014 I sent an email stating I will no longer need their services I have found a more capable company. Suddenly they responded threatening I have no choice but to wait 90 more days to leave our contract. I should not have to stay with this inadequate collection agency that does not respond to any phone calls or emails.Desired Settlement: I just do not want to have to stay in their contract for a service that they can not provide. There are no ways of communicating with this company.

Business

Response:

Dear San Diego Revdex.com,

Please find our response to the complaint which we feel is not valid and have attempted to explain it in detail so you can see that this is really an invalid complaint..

The customer engaged our services after they inquired through an on-line lead source for collection services. We received a signed placement agreement and began immediately working their account on 1-30-2014 the same day it was placed. They were updated on the account on 2-05-2014 by the Director of Operations, [redacted]. They were again updated on 2-17-2014 by [redacted], the VP of Client Services in addition to a number of other phone and email updates because they continued to call on a regular basis even though we advised them that the standard status would be provided at approximately 30 days intervals after the initial update in the first week or so, unless we had any material changes to report such as negotiations, payments, additional back up was required from them etc .This is standard industry practice otherwise all we would be doing is updating clients endlessly with nothing to firmly report or more importantly what we are both ;looking for which is payment from the debtor company

Based upon the financial investigation we performed on the debtor company, we determined the debtor company has a sub prime credit standing, and that several previous suits and collection actions have been filed against them as well. This was explained to the client on several occasions, and they were informed that after we diligently completed our financial and collection process that litigation [redacted] be required to resolve this matter based on the initial and subsequent analysis but we typically continue the investigation in good faith for our clients. In stead of them viewing this as a benefit and us protecting their interest by not suing immediately.

The root of this problem is the client is not that experienced on the collection process and expectations. As we attempted to inform them of the process and what expectations they should have based on our financial investigation and analysis, they continued to ignore the expertise and information we were providing them and called incessantly. One of the contributing factors also has been that during the is entire time we have been working this account, the client has been getting calls from other agencies within the on-line lead source that we belong to and obtained their account, telling them they would get this collected and they should move the account from our service and cancel the agreement so they can place the file with their company. With these two factors influencing their decisions, they attempted to cancel the placement agreement. The Placement Agreement is written very succinctly and in our agreement there is a standard 90 day written notice required on any cancellation. This is standard as it allows us to review the file and complete our due diligence since we have invested time, energy and resources and we are not compensated until we collect the file

This provides our firm an opportunity to complete the collection process and try to recover through pre and or post legal remedies any accounts in progress, and recover any fees due based upon the work we have performed at will.

This was pointed out and explained to the client but they still wanted us to make an exception for them and cancel the Placement Agreement with no valid reason.

It is our belief that this complaint was nothing more than a vindictive attempt to defame us unfairly because we would not allow the client to cancel the account which they executed our agreement and clearly placed the claim. As such we feel strongly that there is no merit to this claim, and most definitely no wrong doing on our part. We'er seems to forget the fact that we do not work on a retainer, and everyone involved in the collection and recovery process at our offices are commissioned based, so we have their best interest in mind! We will not be compensated and rewarded for the hard work, time and effort unless we collect their file.

They let the other agencies influence them which is something we refuse to be a part of. As soon as we know another agency is working a file we do not try to diminish their right to the collection and we even in some cases deter potentials from placing and advise them to let their agency complete the work. But we get very little reciprocity in our deeds.

Attached you will also find a call [redacted], VP of Client Services had with [redacted], and based on our status report on this call he agreed that he would delete any Revdex.com complaint.

Thank you for your time and attention on this as this is really a complaint with no merit and simply an industry issue that I have seen several times in my 35 years in the business with the client not understanding what we do, or how we go about it. Many times once the place a file they become so focused on their accounts and it becomes emotional that they draw a time line in their own minds which is not always realistic. No one wishes we could collect the files quickly and on the first day more than we do, but the reality is that they would not hire our firm if these were all collections that would be paid. without real work and effort.

We promise to work the files on a "best effort basis" but we can't and do not ever guarantee a result. We can guarantee an honest, aggressive effort and the attempts and diligence that makes us successful for many of our satisfied clients. But if we haven't or can't collect a file that's something not everyone wants to hear or wants to understand. Of course we are disappointed if an account is not collected but suing for our clients also provides substantial results and is part of the cradle to grave solution and benefit we provide our clients..

Please contact me if you have any questions as we want to maintain a positive record with the Revdex.com and work with you as much as possible for a mutual benefit.

Kind Regards,

[redacted] - Senior Vice President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

As previously mentioned in our initial response, this client entered into to a binding agreement, of which the terms were succinctly laid out. They agreed to those terms upon signing and returning said agreement. they requested that we forward the account to litigation, and we did upon that request, and they immediately wanted to change the agreement after we initiated legal proceedings. As of the writing of this response, we have not received a formal termination notice, and we have been, and continue to aggressively pursue this through our attorney to effect collection or judgement in our favor.

Review: I forwarded a debt portfolio with 4400 accounts to this collection agency on April 7th. I forwarded them in 2 tranches the first tranche was in April the second tranche was in May. I was told in the beginning that if they were unable to collect within a month I will get my portfolio back. I have written numerous letters to them asking to return my portfolio. They have refused. I want my portfolio back because they haven't gotten me a return on my investmentDesired Settlement: I would like my debt portfolio returned so I can get a return on my investment

Business

Response:

The client initially assigned only 500 of the cases of the portfolio in April and the remaining roughly 3500 cases were not assigned until May 15th. At this juncture we have had the entire portfolio for just slightly over 30 days. Upon the initial placement of the 500 accounts the client immediately began contacting us for status and updates and wanted to cancel the agreement within days of our receipt of the portfolio.