I don't think she will ever be satifiedShe chooses to mail us the bills instead of them coming directly to usSo we have NO control when they are lateWe pay them when we receive themAlso on the shut notices they went to her NOT us so we had NO control ovrr that as wellWe never saw the notices nor did she ever send or fax them to us
February 20, Re: Revdex.com Complaint filed by [redacted] Case# [redacted] To Whom It May Concern: This response is the first notice I received regarding the complaint filed by Mr [redacted] We have been appointed by Social Security Administration to handle the SSI benefits of Mr [redacted] He was deemed by his doctor incapable of handling his own financial affairs Mr [redacted] has been and is currently homeless and receives weekly money for his personal needs He states he has a storage unit bill that needs to be paid however, there is no longer a storage bill and this was verified by the storage facility Because of this Mr [redacted] 's weekly money that is sent to him was increased Mr [redacted] regularly calls our office and does speak to various staff members He gets frustrated when he cannot speak to a supervisor, but all the staff in my office are able to handle his affairs when he calls Calls are put on hold when necessary and when the client gets angry and belligerent with my staff Currently Mr [redacted] receives weekly money and has even received extra money that is sent out at the end of the month Monies are held in a corporate bank account which we are a non profit corporation As far as remedying this situation, we are limited in the resources we can send Monies sent are based on the income that the client receives We have over 1000+ clients who we service throughout California and we are regulated by Social Security to make sure the client's food, shelter and clothing needs are met Although the client would like to have all of the money at one time, and increased to what they think is necessary, this is not possible as we are trying to help budget their allotted monies and are based on the income they receive
This client has a severe mental illnessOne complaint seems to be since he is receiving a food card each week from our office This food card is due to substance abuse issues the client is known to have Another complaint seems to be regarding a dental estimate he sent our office The dental office wanted a substantial amount of money as a down payment for a $dental treatment plan Unfortunately, the dental office would only accept $payments via credit cards We are not able to provide credit card payments We provide corporate checks as payments for our clients obligations Additionally, the client does not have the funds for the substantial payment that was being requested by the dental office We have tried to explain this to the client, but he is either not listening or not able to comprehend what is being told to him I am not sure how to resolve his complaints but we are in contact with Social Security as we handle this clients money and concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No I am not satisfied with The Organizer's responseTheir lack of seriousness of this entire matter is rather discouraging
I have just recently started having The Organizer ll Inc as a payee, and I am very disappointed in the "service" I am receiving I had a direct deposit made to my account on the 3rd of the month, spoke to them on the 4th and the 5th regarding the fact that I had no money whatsoever and that I needed my rent paid to someone I just recently moved in withThey told me they would get the checks out right awayToday is the 10th and I was told the checks are on their way and that I should receive them in a couple of days This business has neglected to return my calls and has not even inquired about my bills that need to be paid I am going to cancel having them as a payee as soon as I am able
One of the worst payee services availableThey are late with resident rent checks, they arbitrarily decide what a resident should pay for rent and have bad account management skillsThey mailed a rent check on the 8th of mayWhile we do allow a few days for ssi clients, that is just unacceptableThey have no idea of the services being offered to clients, so to reduce rent because of what you Think rent should cost, is over stepping the line big timeAs a company with a fiduciary responsibility, owing someone back rent because you mismanaged funds is an absolute no noMaking assumptions and mailing one company's check another is completely irresponsibleEspecially when the checks have different addresses on themTheir company should be called the unorganizedI'm making it my mission for clients to have access to more professional payee services
Revdex.comFebruary 10, 2015Re: Complaint #***To Whom It May Concern:We received a call from our client *** *** on Monday
January 26, 2015, regarding a problem
with her water bill. It was brought to
our attention that her water had been shut off on
Friday January 23, In ***'s
complaint she states she could not contact our office over the weekend while we
were closed*** also acknowledges that she had received notices on
final shut off but only admits calling us after the water was shut offClearly
their has to be some responsibility for *** our client, to call when she
received these noticesWe did not receive a water bill or a shut off notice,
and still have received no information, to date from the City TreasurerWe informed the client we had not received a water bill
since October 2014. We also informed the
client we would contact the water company to see what happened and to get this
resolved as quickly as possible.We called the water company after speaking with ***. On Jan26, we spoke to *** at the
public works office. We informed the
water company we had not received a bill for this client since October
2014. We verified the address of the
bill. The address was not our complete
address and was missing our suite numberThe water company took our word that
we would send out the $owed and the water was turned on that same dayAt
this time we also had hoped the Suite number that was missing on our address
had been corrected. The water company
gave us information to access the bill online.We again called the City Treasurers office and spoke with
*** to verify the current mailing address*** told us that the disconnect
notices were sent to ***'s home address.
The final shut off notice was sent on Thursday January 22, ***
said the client had also received TWO prior notices before the shut off
Unfortunately, we did not receive any of the notices due to the incomplete
address on the billingWhile speaking with *** at the water company, she too
verified that the address could not fit in the space provided and was trying to
abbreviate to make it fit...which means, on January 26, ***, was not
able to add our suite number to the billing address either.We spoke with a supervisor whose name was *** who believes
the issue has now been solved in the water company's system. We negotiated with the water company to
resolve the charges that have been incurred due to the shut off. The company has reversed all charges due to
the shut off. *** has asked for an emergency contact. Any client can go on our website and contact
usIt will route the concern to my email addressThe email is
*** We can also
be reached by fax at ###-###-#### which is also on my websitePlease contact me if there are other questions or
concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** First, either The Organizer did not understand, or they are being unt***ful regarding the "TWO" prior shut off noticesThey are aware these two prior "NOTICES OF FINAL SHUT OFF" are from the two previous billing cyclesI did in fact receive one in May 2014 (which I personally placed in the mail to The Organizer) and one in July On both those occasions I contacted both The Organizer and the Water CoThe Water Coinformed me on both occasions to disregard the notices as payments had been madeOn both those occasions the Water Coalso advised "Friendly reminders" where sent to the billing address (The Organizer) and only when those reminders go un-responded too, do they send the "Occupant" (me) the final noticeRegarding The Organizer's communications with "***" at the Water Co, *** from The Organizer called me after her conversation and told me she released part of my medical history to "***" to get my water restored that day(I believe that is a violation of law)*** also stated that someone had put a change of address in June to the Water CoI advised *** that made no since as they had received and paid the prior two bills prior to shut offRegarding The Organizer's discussion with "***"The information in the Organizer's response is information I verbally gave The Organizer over the phoneThe Organizer used this information and used it out of context and attributed the information to "***"I did receive "TWO" prior shut off noticesThese where for two different billing cycles, not for the bill that got my water shut offWith regard to the Water Coreversing the charges related to my water being shut off, Without the Organizer being completely transparent and provide a monthly accounting of my finances I will never know if the money is restoredRegarding the emergency contactThe Revdex.com sent The Organizer an email the same day my water was turned off on FridayYet on Monday, The Organizer was still not aware I was without waterSo I would have to question the usefulness of using their email systemGiven all of the above and the fact my cell phone service was disrupted on 2/10/for non-payment I cannot be satisfied with The Organizer's responseAnd question their abilities to provided Payee responsibilities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No I am not satisfied with The Organizer's responseTheir lack of seriousness of this entire matter is rather discouraging
Ms*** *** has been a client of mine for the last years. I have also been appointed as trustee of her Special Needs Trust for the last ten years, when her mother committed suicide. There is a family history of mental illness. This client has be on and off of
conservatorship. She suffers from bipolar, schizophrenia, and depression among other illness. These mental illness makes the client delusional at times so that what she perceives as real is not
This client's monthly rent has been paid on time. This client receives weekly money for her personal needs. Our organization is regularly audited by Social Security Administration and we have had clean audits to present. There is no merit in this complaint
Thank you for your attention in this matter
*** ***
Dear Revdex.com of San Diego,
Unfortunately we have to address every complaint that is sent even though they never tell the whole story just their version
My name is *** ***I am a Licensed Private Fiduciary and a National Certified
Guardian with the State of CaliforniaI am also a Federal and State Representative Payee through Social Security and the Veterans Administration
Mr*** *** came to me in May of He was in a terrible accident on the trolly platform in San Diego, which left him as a quadriplegicThe first several months Mr*** couldn't even speak. A*** with the condition he had a tracheotomy, so speaking was not easy either. I became Power of Attorney for Finances and Medical on October 28, through the ***'s office At that point, I took over his bank account to pay bills.
Mr*** was under a time frame to file a law suit with the City of San Diego, so I had to search for an attorney to take his case. *** ***, a co-worker with Mr*** gave me back ground information but was not willing to take any responsibility. Mr*** is highly influenced by Ms***. I was meeting with Mr*** on a regular basis and informing him of his account and what was being done a*** with informing the social worker at the hospital where Mr*** currently isMs*** was not satisfied with not knowing all of Mr***s finance information, not knowing that Mr*** did not tell her. I never had a release of information for Ms*** from Mr***. As Ms*** after working on Mr*** finally convinced Mr*** to fire meMs*** took over his bank account and after receiving a telephone call made by Ms*** because Mr*** is not capable of writing or calling and had Mr*** ask me to return his money. I sent a check and a statement to Kaiser Zion on 4/28/closing his account with me
This client's doctor requested for her to have a professional payee as she cannot handle her own finances The client is on a fixed income that we pay
the rent, prescriptions, and any other bills Then the money is divided into equal weekly payments sent to the client This particular client received $weekly money to get her personal items Included in this $was food certificates as this client has substance issues At the end of the month we additionally sent her funds as she requested
Ms*** states that we paid money out of her account that was not her bill This is not entirely accurate Ms*** has a monthly pharmacy bill that we paid The pharmacy sent a bill and we paid the amount that was owed Later we were informed the entire amount was NOT the clients We contacted the pharmacy and requested a refund of the difference The client was not told she would receive the amount in cash, but instead the money would go into her account to be divided up toward her weekly income
Please let me know if you need more information or if this resolves the concern.
Best Regards,
*** *** LPF, NCG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First, either The Organizer did not understand, or they are being unt***ful regarding the "TWO" prior shut off noticesThey are aware these two prior "NOTICES OF FINAL SHUT OFF" are from the two previous billing cyclesI did in fact receive one in May 2014 (which I personally placed in the mail to The Organizer) and one in July On both those occasions I contacted both The Organizer and the Water CoThe Water Coinformed me on both occasions to disregard the notices as payments had been madeOn both those occasions the Water Coalso advised "Friendly reminders" where sent to the billing address (The Organizer) and only when those reminders go un-responded too, do they send the "Occupant" (me) the final noticeRegarding The Organizer's communications with "***" at the Water Co, *** from The Organizer called me after her conversation and told me she released part of my medical history to "***" to get my water restored that day(I believe that is a violation of law)*** also stated that someone had put a change of address in June to the Water CoI advised *** that made no since as they had received and paid the prior two bills prior to shut offRegarding The Organizer's discussion with "***"The information in the Organizer's response is information I verbally gave The Organizer over the phoneThe Organizer used this information and used it out of context and attributed the information to "***"I did receive "TWO" prior shut off noticesThese where for two different billing cycles, not for the bill that got my water shut offWith regard to the Water Coreversing the charges related to my water being shut off, Without the Organizer being completely transparent and provide a monthly accounting of my finances I will never know if the money is restoredRegarding the emergency contactThe Revdex.com sent The Organizer an email the same day my water was turned off on FridayYet on Monday, The Organizer was still not aware I was without waterSo I would have to question the usefulness of using their email systemGiven all of the above and the fact my cell phone service was disrupted on 2/10/for non-payment I cannot be satisfied with The Organizer's responseAnd question their abilities to provided Payee responsibilities
I don't think she will ever be satified. She chooses to mail us the bills instead of them coming directly to us. So we have NO control when they are late. We pay them when we receive them. Also on the shut notices they went to her NOT us so we had NO control ovrr that as well. We never saw the notices nor did she ever send or fax them to us.
Revdex.comFebruary 10, 2015Re: Complaint #[redacted]To Whom It May Concern:We received a call from our client [redacted] on Monday
January 26, 2015, regarding a problem
with her water bill. It was brought to
our attention that her water had been shut off on Friday January 23, 2015. In...
[redacted]'s
complaint she states she could not contact our office over the weekend while we
were closed. [redacted] also acknowledges that she had received 3 notices on
final shut off but only admits calling us after the water was shut off. Clearly
their has to be some responsibility for [redacted] our client, to call when she
received these notices. We did not receive a water bill or a shut off notice,
and still have received no information, to date from the City Treasurer. We informed the client we had not received a water bill
since October 2014. We also informed the
client we would contact the water company to see what happened and to get this
resolved as quickly as possible.We called the water company after speaking with [redacted]. On Jan. 26, 2015 we spoke to [redacted] at the
public works office. We informed the
water company we had not received a bill for this client since October
2014. We verified the address of the
bill. The address was not our complete
address and was missing our suite number. The water company took our word that
we would send out the $128.82 owed and the water was turned on that same day. At
this time we also had hoped the Suite number that was missing on our address
had been corrected. The water company
gave us information to access the bill online.We again called the City Treasurers office and spoke with
[redacted] to verify the current mailing address. [redacted] told us that the disconnect
notices were sent to [redacted]'s home address.
The final shut off notice was sent on Thursday January 22, 2015 [redacted]
said the client had also received TWO prior notices before the shut off.
Unfortunately, we did not receive any of the notices due to the incomplete
address on the billing. While speaking with [redacted] at the water company, she too
verified that the address could not fit in the space provided and was trying to
abbreviate to make it fit...which means, on January 26, 2015 [redacted], was not
able to add our suite number to the billing address either.We spoke with a supervisor whose name was [redacted] who believes
the issue has now been solved in the water company's system. We negotiated with the water company to
resolve the charges that have been incurred due to the shut off. The company has reversed all charges due to
the shut off. [redacted] has asked for an emergency contact. Any client can go on our website and contact
us. It will route the concern to my email address. The email is
[redacted] We can also
be reached by fax at ###-###-#### which is also on my website. Please contact me if there are other questions or
concerns
Re: Revdex.com Complaint filed by [redacted] Case# [redacted]
To Whom It May Concern:
This response is the first notice I received regarding the
complaint filed by Mr. [redacted].
We have been appointed by Social Security Administration to
handle the SSI benefits of Mr. [redacted].
He was deemed by his doctor incapable of handling his own financial
affairs. Mr. [redacted] has been and is
currently homeless and receives weekly money for his personal needs. He states he has a storage unit bill that
needs to be paid however, there is no longer a storage bill and this was
verified by the storage facility.
Because of this Mr. [redacted]'s weekly money that is sent to him was
increased. Mr. [redacted] regularly calls
our office and does speak to various staff members. He gets frustrated when he cannot speak to a
supervisor, but all the staff in my office are able to handle his affairs when
he calls. Calls are put on hold when necessary
and when the client gets angry and belligerent with my staff. Currently Mr. [redacted] receives weekly money
and has even received extra money that is sent out at the end of the
month. Monies are held in a corporate bank account
which we are a non profit corporation.
As far as remedying this situation, we are limited in the
resources we can send. Monies sent are
based on the income that the client receives. We have over 1000+ clients who we service
throughout California
and we are regulated by Social Security to make sure the client's food, shelter
and clothing needs are met. Although the
client would like to have all of the money at one time, and increased to what
they think is necessary, this is not possible as we are trying to help budget
their allotted monies and are based on the income they receive.
We were never provided copies of anything we signed and she never discussed what the fees would be, giving us the idea that she would be paid by the health insurance. Once she had access to the money, she never gave any updates as to what charges were taking place and how much money was being used. She stopped communicating with us, refused to provide copies of bank statements, etc. In addition to all of this, she was non-responsive to our attempts to communicate with her and rude when we did try to find out the status of the money. When we eventually attempted to terminate her as the Power of Attorney, she refused to return the money until we got an attorney involved. Fees charged were unreasonable-and though a fiduciary is supposed to handle your money in the way you request, she did not do this at all! This woman is dishonest and disrespectful and it was absolutely miserable working with her.
This client has a severe mental illness. One complaint seems to be since he is receiving a food card each week from our office. This food card is due to substance abuse issues the client is known to have. Another complaint seems to be regarding a dental estimate he sent our office. ...
The dental office wanted a substantial amount of money as a down payment for a $4333.00 dental treatment plan. Unfortunately, the dental office would only accept $200 payments via credit cards. We are not able to provide credit card payments. We provide corporate checks as payments for our clients obligations. Additionally, the client does not have the funds for the substantial payment that was being requested by the dental office. We have tried to explain this to the client, but he is either not listening or not able to comprehend what is being told to him. I am not sure how to resolve his complaints but we are in contact with Social Security as we handle this clients money and concerns.
I don't think she will ever be satifiedShe chooses to mail us the bills instead of them coming directly to usSo we have NO control when they are lateWe pay them when we receive themAlso on the shut notices they went to her NOT us so we had NO control ovrr that as wellWe never saw the notices nor did she ever send or fax them to us
February 20, Re: Revdex.com Complaint filed by [redacted] Case# [redacted] To Whom It May Concern: This response is the first notice I received regarding the complaint filed by Mr [redacted] We have been appointed by Social Security Administration to handle the SSI benefits of Mr [redacted] He was deemed by his doctor incapable of handling his own financial affairs Mr [redacted] has been and is currently homeless and receives weekly money for his personal needs He states he has a storage unit bill that needs to be paid however, there is no longer a storage bill and this was verified by the storage facility Because of this Mr [redacted] 's weekly money that is sent to him was increased Mr [redacted] regularly calls our office and does speak to various staff members He gets frustrated when he cannot speak to a supervisor, but all the staff in my office are able to handle his affairs when he calls Calls are put on hold when necessary and when the client gets angry and belligerent with my staff Currently Mr [redacted] receives weekly money and has even received extra money that is sent out at the end of the month Monies are held in a corporate bank account which we are a non profit corporation As far as remedying this situation, we are limited in the resources we can send Monies sent are based on the income that the client receives We have over 1000+ clients who we service throughout California and we are regulated by Social Security to make sure the client's food, shelter and clothing needs are met Although the client would like to have all of the money at one time, and increased to what they think is necessary, this is not possible as we are trying to help budget their allotted monies and are based on the income they receive
This client has a severe mental illnessOne complaint seems to be since he is receiving a food card each week from our office This food card is due to substance abuse issues the client is known to have Another complaint seems to be regarding a dental estimate he sent our office The dental office wanted a substantial amount of money as a down payment for a $dental treatment plan Unfortunately, the dental office would only accept $payments via credit cards We are not able to provide credit card payments We provide corporate checks as payments for our clients obligations Additionally, the client does not have the funds for the substantial payment that was being requested by the dental office We have tried to explain this to the client, but he is either not listening or not able to comprehend what is being told to him I am not sure how to resolve his complaints but we are in contact with Social Security as we handle this clients money and concerns
ORGANIZER2, A BONCH OF FAKE Arrogant [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No I am not satisfied with The Organizer's responseTheir lack of seriousness of this entire matter is rather discouraging
I have just recently started having The Organizer ll Inc as a payee, and I am very disappointed in the "service" I am receiving I had a direct deposit made to my account on the 3rd of the month, spoke to them on the 4th and the 5th regarding the fact that I had no money whatsoever and that I needed my rent paid to someone I just recently moved in withThey told me they would get the checks out right awayToday is the 10th and I was told the checks are on their way and that I should receive them in a couple of days This business has neglected to return my calls and has not even inquired about my bills that need to be paid I am going to cancel having them as a payee as soon as I am able
One of the worst payee services availableThey are late with resident rent checks, they arbitrarily decide what a resident should pay for rent and have bad account management skillsThey mailed a rent check on the 8th of mayWhile we do allow a few days for ssi clients, that is just unacceptableThey have no idea of the services being offered to clients, so to reduce rent because of what you Think rent should cost, is over stepping the line big timeAs a company with a fiduciary responsibility, owing someone back rent because you mismanaged funds is an absolute no noMaking assumptions and mailing one company's check another is completely irresponsibleEspecially when the checks have different addresses on themTheir company should be called the unorganizedI'm making it my mission for clients to have access to more professional payee services
Revdex.comFebruary 10, 2015Re: Complaint #***To Whom It May Concern:We received a call from our client *** *** on Monday
January 26, 2015, regarding a problem
with her water bill. It was brought to
our attention that her water had been shut off on
Friday January 23, In ***'s
complaint she states she could not contact our office over the weekend while we
were closed*** also acknowledges that she had received notices on
final shut off but only admits calling us after the water was shut offClearly
their has to be some responsibility for *** our client, to call when she
received these noticesWe did not receive a water bill or a shut off notice,
and still have received no information, to date from the City TreasurerWe informed the client we had not received a water bill
since October 2014. We also informed the
client we would contact the water company to see what happened and to get this
resolved as quickly as possible.We called the water company after speaking with ***. On Jan26, we spoke to *** at the
public works office. We informed the
water company we had not received a bill for this client since October
2014. We verified the address of the
bill. The address was not our complete
address and was missing our suite numberThe water company took our word that
we would send out the $owed and the water was turned on that same dayAt
this time we also had hoped the Suite number that was missing on our address
had been corrected. The water company
gave us information to access the bill online.We again called the City Treasurers office and spoke with
*** to verify the current mailing address*** told us that the disconnect
notices were sent to ***'s home address.
The final shut off notice was sent on Thursday January 22, ***
said the client had also received TWO prior notices before the shut off
Unfortunately, we did not receive any of the notices due to the incomplete
address on the billingWhile speaking with *** at the water company, she too
verified that the address could not fit in the space provided and was trying to
abbreviate to make it fit...which means, on January 26, ***, was not
able to add our suite number to the billing address either.We spoke with a supervisor whose name was *** who believes
the issue has now been solved in the water company's system. We negotiated with the water company to
resolve the charges that have been incurred due to the shut off. The company has reversed all charges due to
the shut off. *** has asked for an emergency contact. Any client can go on our website and contact
usIt will route the concern to my email addressThe email is
*** We can also
be reached by fax at ###-###-#### which is also on my websitePlease contact me if there are other questions or
concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** First, either The Organizer did not understand, or they are being unt***ful regarding the "TWO" prior shut off noticesThey are aware these two prior "NOTICES OF FINAL SHUT OFF" are from the two previous billing cyclesI did in fact receive one in May 2014 (which I personally placed in the mail to The Organizer) and one in July On both those occasions I contacted both The Organizer and the Water CoThe Water Coinformed me on both occasions to disregard the notices as payments had been madeOn both those occasions the Water Coalso advised "Friendly reminders" where sent to the billing address (The Organizer) and only when those reminders go un-responded too, do they send the "Occupant" (me) the final noticeRegarding The Organizer's communications with "***" at the Water Co, *** from The Organizer called me after her conversation and told me she released part of my medical history to "***" to get my water restored that day(I believe that is a violation of law)*** also stated that someone had put a change of address in June to the Water CoI advised *** that made no since as they had received and paid the prior two bills prior to shut offRegarding The Organizer's discussion with "***"The information in the Organizer's response is information I verbally gave The Organizer over the phoneThe Organizer used this information and used it out of context and attributed the information to "***"I did receive "TWO" prior shut off noticesThese where for two different billing cycles, not for the bill that got my water shut offWith regard to the Water Coreversing the charges related to my water being shut off, Without the Organizer being completely transparent and provide a monthly accounting of my finances I will never know if the money is restoredRegarding the emergency contactThe Revdex.com sent The Organizer an email the same day my water was turned off on FridayYet on Monday, The Organizer was still not aware I was without waterSo I would have to question the usefulness of using their email systemGiven all of the above and the fact my cell phone service was disrupted on 2/10/for non-payment I cannot be satisfied with The Organizer's responseAnd question their abilities to provided Payee responsibilities
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
No I am not satisfied with The Organizer's responseTheir lack of seriousness of this entire matter is rather discouraging
Ms*** *** has been a client of mine for the last years. I have also been appointed as trustee of her Special Needs Trust for the last ten years, when her mother committed suicide. There is a family history of mental illness. This client has be on and off of
conservatorship. She suffers from bipolar, schizophrenia, and depression among other illness. These mental illness makes the client delusional at times so that what she perceives as real is not
This client's monthly rent has been paid on time. This client receives weekly money for her personal needs. Our organization is regularly audited by Social Security Administration and we have had clean audits to present. There is no merit in this complaint
Thank you for your attention in this matter
*** ***
Dear Revdex.com of San Diego,
Unfortunately we have to address every complaint that is sent even though they never tell the whole story just their version
My name is *** ***I am a Licensed Private Fiduciary and a National Certified
Guardian with the State of CaliforniaI am also a Federal and State Representative Payee through Social Security and the Veterans Administration
Mr*** *** came to me in May of He was in a terrible accident on the trolly platform in San Diego, which left him as a quadriplegicThe first several months Mr*** couldn't even speak. A*** with the condition he had a tracheotomy, so speaking was not easy either. I became Power of Attorney for Finances and Medical on October 28, through the ***'s office At that point, I took over his bank account to pay bills.
Mr*** was under a time frame to file a law suit with the City of San Diego, so I had to search for an attorney to take his case. *** ***, a co-worker with Mr*** gave me back ground information but was not willing to take any responsibility. Mr*** is highly influenced by Ms***. I was meeting with Mr*** on a regular basis and informing him of his account and what was being done a*** with informing the social worker at the hospital where Mr*** currently isMs*** was not satisfied with not knowing all of Mr***s finance information, not knowing that Mr*** did not tell her. I never had a release of information for Ms*** from Mr***. As Ms*** after working on Mr*** finally convinced Mr*** to fire meMs*** took over his bank account and after receiving a telephone call made by Ms*** because Mr*** is not capable of writing or calling and had Mr*** ask me to return his money. I sent a check and a statement to Kaiser Zion on 4/28/closing his account with me
Do yourself a favor and don't use this service
This client's doctor requested for her to have a professional payee as she cannot handle her own finances The client is on a fixed income that we pay
the rent, prescriptions, and any other bills Then the money is divided into equal weekly payments sent to the client This particular client received $weekly money to get her personal items Included in this $was food certificates as this client has substance issues At the end of the month we additionally sent her funds as she requested
Ms*** states that we paid money out of her account that was not her bill This is not entirely accurate Ms*** has a monthly pharmacy bill that we paid The pharmacy sent a bill and we paid the amount that was owed Later we were informed the entire amount was NOT the clients We contacted the pharmacy and requested a refund of the difference The client was not told she would receive the amount in cash, but instead the money would go into her account to be divided up toward her weekly income
Please let me know if you need more information or if this resolves the concern.
Best Regards,
*** *** LPF, NCG
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
First, either The Organizer did not understand, or they are being unt***ful regarding the "TWO" prior shut off noticesThey are aware these two prior "NOTICES OF FINAL SHUT OFF" are from the two previous billing cyclesI did in fact receive one in May 2014 (which I personally placed in the mail to The Organizer) and one in July On both those occasions I contacted both The Organizer and the Water CoThe Water Coinformed me on both occasions to disregard the notices as payments had been madeOn both those occasions the Water Coalso advised "Friendly reminders" where sent to the billing address (The Organizer) and only when those reminders go un-responded too, do they send the "Occupant" (me) the final noticeRegarding The Organizer's communications with "***" at the Water Co, *** from The Organizer called me after her conversation and told me she released part of my medical history to "***" to get my water restored that day(I believe that is a violation of law)*** also stated that someone had put a change of address in June to the Water CoI advised *** that made no since as they had received and paid the prior two bills prior to shut offRegarding The Organizer's discussion with "***"The information in the Organizer's response is information I verbally gave The Organizer over the phoneThe Organizer used this information and used it out of context and attributed the information to "***"I did receive "TWO" prior shut off noticesThese where for two different billing cycles, not for the bill that got my water shut offWith regard to the Water Coreversing the charges related to my water being shut off, Without the Organizer being completely transparent and provide a monthly accounting of my finances I will never know if the money is restoredRegarding the emergency contactThe Revdex.com sent The Organizer an email the same day my water was turned off on FridayYet on Monday, The Organizer was still not aware I was without waterSo I would have to question the usefulness of using their email systemGiven all of the above and the fact my cell phone service was disrupted on 2/10/for non-payment I cannot be satisfied with The Organizer's responseAnd question their abilities to provided Payee responsibilities
I don't think she will ever be satified. She chooses to mail us the bills instead of them coming directly to us. So we have NO control when they are late. We pay them when we receive them. Also on the shut notices they went to her NOT us so we had NO control ovrr that as well. We never saw the notices nor did she ever send or fax them to us.
Revdex.comFebruary 10, 2015Re: Complaint #[redacted]To Whom It May Concern:We received a call from our client [redacted] on Monday
January 26, 2015, regarding a problem
with her water bill. It was brought to
our attention that her water had been shut off on Friday January 23, 2015. In...
[redacted]'s
complaint she states she could not contact our office over the weekend while we
were closed. [redacted] also acknowledges that she had received 3 notices on
final shut off but only admits calling us after the water was shut off. Clearly
their has to be some responsibility for [redacted] our client, to call when she
received these notices. We did not receive a water bill or a shut off notice,
and still have received no information, to date from the City Treasurer. We informed the client we had not received a water bill
since October 2014. We also informed the
client we would contact the water company to see what happened and to get this
resolved as quickly as possible.We called the water company after speaking with [redacted]. On Jan. 26, 2015 we spoke to [redacted] at the
public works office. We informed the
water company we had not received a bill for this client since October
2014. We verified the address of the
bill. The address was not our complete
address and was missing our suite number. The water company took our word that
we would send out the $128.82 owed and the water was turned on that same day. At
this time we also had hoped the Suite number that was missing on our address
had been corrected. The water company
gave us information to access the bill online.We again called the City Treasurers office and spoke with
[redacted] to verify the current mailing address. [redacted] told us that the disconnect
notices were sent to [redacted]'s home address.
The final shut off notice was sent on Thursday January 22, 2015 [redacted]
said the client had also received TWO prior notices before the shut off.
Unfortunately, we did not receive any of the notices due to the incomplete
address on the billing. While speaking with [redacted] at the water company, she too
verified that the address could not fit in the space provided and was trying to
abbreviate to make it fit...which means, on January 26, 2015 [redacted], was not
able to add our suite number to the billing address either.We spoke with a supervisor whose name was [redacted] who believes
the issue has now been solved in the water company's system. We negotiated with the water company to
resolve the charges that have been incurred due to the shut off. The company has reversed all charges due to
the shut off. [redacted] has asked for an emergency contact. Any client can go on our website and contact
us. It will route the concern to my email address. The email is
[redacted] We can also
be reached by fax at ###-###-#### which is also on my website. Please contact me if there are other questions or
concerns
February 20, 2014
Re: Revdex.com Complaint filed by [redacted] Case# [redacted]
To Whom It May Concern:
This response is the first notice I received regarding the
complaint filed by Mr. [redacted].
We have been appointed by Social Security Administration to
handle the SSI benefits of Mr. [redacted].
He was deemed by his doctor incapable of handling his own financial
affairs. Mr. [redacted] has been and is
currently homeless and receives weekly money for his personal needs. He states he has a storage unit bill that
needs to be paid however, there is no longer a storage bill and this was
verified by the storage facility.
Because of this Mr. [redacted]'s weekly money that is sent to him was
increased. Mr. [redacted] regularly calls
our office and does speak to various staff members. He gets frustrated when he cannot speak to a
supervisor, but all the staff in my office are able to handle his affairs when
he calls. Calls are put on hold when necessary
and when the client gets angry and belligerent with my staff. Currently Mr. [redacted] receives weekly money
and has even received extra money that is sent out at the end of the
month. Monies are held in a corporate bank account
which we are a non profit corporation.
As far as remedying this situation, we are limited in the
resources we can send. Monies sent are
based on the income that the client receives. We have over 1000+ clients who we service
throughout California
and we are regulated by Social Security to make sure the client's food, shelter
and clothing needs are met. Although the
client would like to have all of the money at one time, and increased to what
they think is necessary, this is not possible as we are trying to help budget
their allotted monies and are based on the income they receive.
We were never provided copies of anything we signed and she never discussed what the fees would be, giving us the idea that she would be paid by the health insurance. Once she had access to the money, she never gave any updates as to what charges were taking place and how much money was being used. She stopped communicating with us, refused to provide copies of bank statements, etc. In addition to all of this, she was non-responsive to our attempts to communicate with her and rude when we did try to find out the status of the money. When we eventually attempted to terminate her as the Power of Attorney, she refused to return the money until we got an attorney involved. Fees charged were unreasonable-and though a fiduciary is supposed to handle your money in the way you request, she did not do this at all! This woman is dishonest and disrespectful and it was absolutely miserable working with her.
This client has a severe mental illness. One complaint seems to be since he is receiving a food card each week from our office. This food card is due to substance abuse issues the client is known to have. Another complaint seems to be regarding a dental estimate he sent our office. ...
The dental office wanted a substantial amount of money as a down payment for a $4333.00 dental treatment plan. Unfortunately, the dental office would only accept $200 payments via credit cards. We are not able to provide credit card payments. We provide corporate checks as payments for our clients obligations. Additionally, the client does not have the funds for the substantial payment that was being requested by the dental office. We have tried to explain this to the client, but he is either not listening or not able to comprehend what is being told to him. I am not sure how to resolve his complaints but we are in contact with Social Security as we handle this clients money and concerns.