The Original Puzzle

If there was an option for 0 stars I would give. Never have experienced a worse company. Placed Ordered beginning of April and never received order. I get the covid delays, but there is no customer service number and robots reply to emails copying and pasting the same thing. I had to dispute the charge to receive a refund, do not work with this company. It’s a fraud.

DO NOT PURCHASE - If there was a 0 star option I would make that selection as this company should not be permitted to continue to sell products. I ordered a puzzle over a month ago - my payment was processed although I have yet to receive the item or any indications that the order has been shipped. After many attempts to communicate with the company about the status of my order and a request for a refund (or at least a discount given the delays) I have yet to receive an acceptable response. In fact, my latest attempts to reach out to the company have resulted in no response. I am shocked that they continue to send out promotional e-mails for free shipping and 30-75% off when they are unable to fulfill orders from months ago. Again, do not purchase from this company!

It’s been over a month since my order was placed. I tried reaching out to see if I could refund my money but they haven’t responded to my MANY emails.

Scam.

Placed order on April 13. Charged for purchase same day. Here it is more than a month later still no puzzle. Numerous attempts to contact this company have gotten me no information at all about my order.
No phone number on the website should have been a red flag. Guess I’m out of $48.90

Stay away.

Total scam. They take your money, but not ship your order or respond to emails. Now nearly every day I get a marketing email from them asking me to buy product. I just want to cancel and get my money back!!!

7 weeks after order and will not even receive a respond to my order inquiries. Just emailing a black hole at this point.

NO STARS
I could basically copy and past the review from *** below. I get generic emails saying it will ship and I will be notified, but its been over 1 month with no tracking.
I get daily emails about their promotions and discounts, yet I cant even get my puzzle I ordered on April 1.
I have asked for a refund a number of times, they dont even address that, all I get is an email saying it will ship, they just dont know when.
All I want is a refund at this point.
I would NOT place any orders with this company if you would like to actually receive the product.

I ordered a puzzle and they have yet sent me a tracking number or any updates. When you try to reach out to them through the Email it comes up as a scam/ virus website. Telling you it is a spam site.
Their add keeps popping up’ on *** site, on my promotion site. I have tried to reach out every way possible and still NO communication and still no way to contact them.
Please do something to these scammers.

This is either a scam or the worst company to order from. See *** reviews one after another of not receiving product that was paid for and no return emails. Has no phone number listed. Beware!

Placed order over 5 weeks ago. Received email 4 weeks ago that shipping times were slow but item would be shipped soon. I have received no updates since that email 4 weeks ago. I asked emailed the company asking them to provide a status update or cancel the item and refund my credit card. I have emailed 4 times, no response, and the charge is still on my credit card.

One star is being generous. Their website lists this NY address, I thought it was a US company. Tried to be patient since I ordered during Covid times. They can manage to send me emails everyday for new promotions, but can't manage to send me my order that they immediately charged me for. After 3 emails, I asked to have my order cancelled and was told it couldn't be cancelled. Another 2 emails, and I finally received a tracking number (6th weeks after the order). When I try to track it, it says invalid on every system.

Ordered a couple puzzles from them April 14th. The website said they were still shipping, but products would have a slight delay.

Once items were ordered I got an email saying no product was shipping.

They have blown up my email with sales, but I have no idea when the puzzles will arrive.

I fully realize we are in a pandemic and these are not essential items. I don't expect them any time soon, but I would appreciate more transparency.

I reached out to them 2 weeks after placing the order, on April 28th. On May 6th I received a form letter back from them stating I should use a 3rd party tracking software. That software only accepts 5 or more digit order numbers and mine is 4 digit.

At best this is a company experiencing. Unprecedented demand, but I am starting to feel like I was genuinely scammed.

Proceed with caution when ordering from them.