The Patriot News

Please stop downgrading President Trump. Stop saying that people don't want him. Your trying to manipulate people to look at Donald as an after thought. He did much more Great things than anyone when he was president. Why aren't you more encouraging? It needs to stop because your supposed to be for Republicans or am I wrong? Thank you

I have tried at least 100 times to get them to stop sending emails to me I don't want them Why DO they keep sending them

On Sunday October 18th 2020 I went to the sheetz on Peters Mountain Rd to purchase a Sunday newspaper. They told me the cost was 6.00. I absolutely refuse to pay 6.00 for a paper in addition, your paper is at a 5th grade reading level and it's pro Democrat. There has not been a positive republican story on your front page in years! If this is the cost of your 5th grade perinodal count me out! Your just price gouging! SHAME ON YOU!

August 21, Dear [redacted] ,We are in receipt of the letter regarding the complaint filed by [redacted] , submitted August 11, 2014.After a review of [redacted] ’s account, it does not appear the proper steps were taken to process the refund as originally requested However, it does appear the full refund in the amount of $was credited back to [redacted] ’s credit card August 20, I apologize for the inconvenience and frustration [redacted] experienced attempting to resolve this issue, and the delay processing her refundI will speak to our customer service supervisor and find out why his request was not honored, even after several contacts.If you have any questions, please feel free to contact me at ###-###-#### or [redacted] .Sincerely,Yupha M***Customer & Alternate Publications Service Manager

Please find the attached response for complaint # [redacted] .If you need additional information, please feel free to contact me at [redacted] Sincerely,MsYupha M***

April 18, 2014Dear ** [redacted] ,We are in receipt of the letter regarding the complaint filed by ** [redacted] , submitted April 15, 2014.After a review of ** [redacted] ’s account, it does not appear any steps were taken to process a refund as requested We would never refuse to refund monies on a subscribers account I submitted a request to our accounting department to issue a full refund in the amount of $to ** [redacted] I’ve asked the request to be expedited, since he has been waiting since DecemberGenerally, refund checks take approximately 7-business days to process.I apologize for the inconvenience and frustration ** [redacted] experienced attempting to resolve this issue, and the delay processing his refundI will speak to our customer service supervisor and find out why his request was not honored, even after several contacts.If you have any questions, please feel free to contact me at ###-###-#### or [redacted] .Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I only read excuses from their Customer service managerThere is no promise that the timely delivery problem is being mitigated or even worked onIt is nice, however, that I now have a telephone number and contact nameFunny how it was given to you, but was closely guarded when I tried to get itI expect that their mechanical problems are being addressed, but the newspaper has SELDOM been delivered at the promised time of BEFORE 6:AM weekdays and 7:AM SundayRumor has it that the delivery drivers are not receiving their papers in time to drive their route and meet those deadlinesThe drivers wait being due to the printing plant doing other town newspapers before the PatriotLastly, their response that I can access the Internet copy for free- that is not what I paid for when I signed up for The Patriot NewsThat is not a satisfactory solution for an ongoing lack of on-time publication and delivery of the PA Capitol city's only newspaper Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and consider the matter resolved if no further calls are received
Please ensure that no person information, to include my name, address and email address are publicly posted on the Revdex.com website.Thank You,
*** ***

March 17, 2016 Dear *** ***, We are in receipt of the letter regarding the complaint filed by
*** ***, submitted March 6, 2016.The machinery that produces the newspaper has sustained several
mechanical problems in the last two and a half months that have delayed
delivery of the
Sunday, Tuesday, and Thursday newspapersWe regret this
inconvenience to our customers.We informed *** *** he is able to activate his free
membership on our member web site at member.pennlive.comThis free membership
will entitle *** *** to manage his account when it is convenient to him,
and will also enable him to receive email messages when delivery is delayedAs
of March 11, *** *** had opted to not activate his membership. Although the email messages are a key way The Patriot-News
communicates with readers, it also places a broadcast message on all inbound
phone lines to alert customers of the delay, and places a message on its web
site at pennlive dot comAdditionally, if a customer requests their
subscription account be credited due to the delay, that request is honored. If you have any questions, please
feel free to contact me at ###-###-#### or ***@***.com. Sincerely,Sincerely,MsYupha M***

Hello,Please find the attached response to complaint #***.We are in receipt of the letter regarding the complaint filed by *** ***, submitted May 13, 2015.The promotion *** *** responded to was a discounted offer for delivery of the Sunday Patriot-News at a rate of cents per week
for weeks, more than a percent discount from our regular home delivery rate of $per week We will be more than happy to honor the same discounted offer for an additional subscription; however, we are not able to extend two subscriptions for the total price of $ I apologize for the inconvenience and frustration *** *** experienced attempting to resolve this issue, and the conflicting information she received from our customer service representativesI will speak to our customer service supervisor and recommend a review of current offers with all customer service representatives. If you have any questions, please feel free to contact me at ###-###-#### or ***.Sincerely,Yupha M***Customer Service Manager

June 3, 2016Dear *** ***,We are in receipt of the letter regarding the complaint filed by *** *** ***, submitted May 15, 2016.Our field manager was notified of the delivery issues *** *** was experiencingThe manager spoke to the independent delivery contractor regarding the repeated
missed deliveriesOur field staff will perform field verifications to confirm *** ***'s delivery issue has been resolved permanently.In addition, we extended a discounted subscription offer for the missed deliveries and inconvenience of having to make multiple calls to resolve the issue.If you have any questions, please feel free to contact me at ###-###-####.Sincerely,Yupha MCustomer Service Manager

November 23, Dear *** ***,
We are in receipt of the letter regarding the complaint filed
by *** ***, submitted November 9, 2015.Effective November 10, 2015, our delivery
lists were updated to remove *** ***’s address from our databaseThe field
manager was
alerted, and spoke with the carrierIn addition, field
verifications were performed to ensure deliveries have been stopped
permanentlyI apologize for the inconvenience
and frustration *** *** experienced attempting to resolve this issue &
the delay in my response
If you have any questions, please
feel free to contact me at *** or ***@acspa.comSincerely,
Sincerely,
MsYupha M***
Customer Service Manager

December 7, Dear *** ***,
We are in receipt of the letter regarding a second complaint
filed by *** ***
I understand delivery of our free
publication Patriot Plus has stopped being delivered to *** ***’s
residence. We will honor all requests
received regarding stopping delivery of the Patriot Plus. We have the right to distribute our product,
unless specifically asked by residents to stop delivery to their home. We’ve worked with community officials to
monitor the deliveries and complete them in a manner that doesn’t contribute to
littering
Our field manager spoke to *** *** previously and gave him his contact information in case he experienced
any further issues. I informed our field
manager of the *** ***’s letter, and he will be following up personally as he
was out of the office last weekIf you have any questions, please
feel free to contact me at ###-###-#### or ***@acspa.comSincerely,
MsYupha M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
To be clear, yes I was signed up for auto payment, as you statedI was also given a free month after many hassles, and I was charged the before my free month was even overTherefore, I was not to be charged yet and I was charged a week early.I reviewed the response made by the business in reference to complaint ID ***, and find that this is satisfactory to meI have received the rest of the my refundThanks
Regards,
*** ***

April 18, 2016Dear *** ***,We are in receipt of the letter regarding the complaint filed by *** ***, submitted March 20, 2016.The machinery that produces the newspaper has sustained several mechanical problems in the last two and a half months that have delayed delivery of the Sunday, Tuesday,
and Thursday newspapersWe regret this inconvenience to our customers.We informed *** *** she is able to activate her free membership on our member web site at member-***.comThis free membership will entitle *** *** to manage her account when it is convenient to her, and will also enable her to receive email messages when delivery is delayed.Although the email messages are a key way The Patriot-News communicates with readers, it also places a broadcast message on all inbound phone lines to alert customers of the delay, and places a message on its web site at *** dot comAdditionally, if a customer requests their subscription account be credited due to the delay, that request is honored.If you have any questions, please feel free to contact me at ###-###-#### or ***.com.Sincerely,Yupha M.Customer Service Manager

To whom it may concern,We will make sure *** is credited for the newspapers that weren't delivered as well as make sure the delivery starts at her home Furthermore, our staff will follow up to make sure the delivery is corrected to her satisfaction and incidentally to mine as
well. Kurt H***

Although the vacation package request was improperly entered in our system, we will re-deliver the vacation package as requested District Manager will redeliver the newspapers as requested and apologize to the customer for the misunderstandingKurt H***
Operations
Director

April 18, 2014Dear ***,We are in receipt of the letter regarding the complaint filed by ***, submitted April 10, 2014.After a review of ***’s account, it appears his refund request has been honored. On, April 11, we processed a credit card
refund in the amount of $46.54I apologize for the inconvenience and frustration *** experienced attempting to resolve this issue, and thedelay processing his refundIf you have any questions, please feel free to contact me at ###-###-#### or ***.Sincerely,

I sincerely apologize for any misunderstandingMy staff will make sure *** receives her vacation pack What's more, we will send her something under separate cover for the inconvenience
I assure *** that she can use the automated system with confidenceSincerely,
Kurt H***