The Perfect Smile

Complaint: [redacted] I am rejecting this response because: I asked for a phone call with an apologyI also asked for the service to be reversed from my insurance so that I can get a proper cleaning done because the dentist assigned to me was double booked during my appointmentI will contact the ADA to resolve this, since what I asked to be done was not doneIt is illegal to bill for services never rendered Regards, [redacted]

Our office has contacted the patient and we are resolving this issue with the patient Thank you

You are writing this complaint to The Perfect Smile, but you will need to contact [redacted] Group for this issue Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will contact them directly for a resolution Regards, [redacted]

[redacted] The insurance company will be contacted regarding the xrays We are sorry for the inconvenience and the miscommunication Every doctor's professional opinion may vary Some of our dentists may take precautions are caries that may be forming I will speak with the dentist that you saw and if you would like him to contact you, that would not be a problem Again, I apologize for any inconvenience you have had with our office

Complaint: [redacted] I am rejecting this response because: WORK NOT STARTED YET Regards, [redacted]

Complaint: ***
I am rejecting this response because: the work is not yet completed
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I believe that my issue is with The Perfect
Smile. When I call *** ***, I am automatically transferred to The Perfect Smile. The Perfect Smile has all my records including a scheduled appointment with *** ***. I was also told that the person handling the billing for *** *** spends time at The Perfect Smile. I just have not been able to get in touch with her and she never returned my callIf The Perfect Smile has all my records why would they not have my billing records. Regardless, the person handling the billing can resolve the issue for me, at least give me a better explanation other than that *** *** is closed. But that person does not get back to me

The office is in the process of completing the work for the patient

We have left a message for the patient on Monday, November 16, regarding this issue. We have yet to receive a call back. Please contact our office at *** to resolve this issue. Thank you

*** *** has closed and their billing person no longer works for the company. Kindly e-mail *** so that I may further assist you. Thank you

Please e-mail the office directly regarding your complaint at [redacted]  Thank you in advance!

Our office has contacted the patient and we are resolving this issue with the patient.  Thank you.

Can the patient kindlt send her e-mail so the HR department can e-mail her personally?  Thank you.

[redacted]
The insurance company will be contacted regarding the xrays.  We are sorry for the inconvenience and the miscommunication.  Every doctor's professional opinion may vary.  Some of our dentists may take precautions are caries that may be forming.  I will speak with...

the dentist that you saw and if you would like him to contact you, that would not be a problem.  Again, I apologize for any inconvenience you have had with our office.

You are writing this complaint to The Perfect Smile, but you will need to contact [redacted] Group for this issue.  Thank you.

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: WORK NOT STARTED YET.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will contact them directly for a resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I asked for a phone call with an apology. I also  asked for the service to be reversed from my insurance so that I can get a...

proper cleaning done because the dentist assigned to me was double booked during my appointment. I will contact the ADA to resolve this, since what I asked to be done was not done. It is illegal to bill for services never rendered. 
Regards,
[redacted]