The consumer was provided a copy of the charges; $for cleaning and repairs, $for utilities, $for partial November rent, and a $NSF fee for a total of $ The apartments deducted $for the consumers deposit and we added our $collection fee for a final total of $ IF the consumer has the walk out inspection form which releases him of cleaning and repairs please provide it, the responsibility for asking and doing the walk out inspection falls upon the consumer per the lease the consumer signed If the consumer has the utilities receipt for the $151.93, please provide it to us The consumer gave notice on September 16, the consumer moved out on November 20, 2014, the consumer is being charged for twenty days rent for November, once again the walk out inspection form will have the official date of move out, if the consumer has it and it states and earlier date please provide it to us The consumer is incorrect we did not purchase the debt from the apartments we have a contract to collect on any debts that the apartments provide to us In response to the consumers request for a certified mail tracking number, in the State of Texas an apartment or property management group only have to mail a letter through regular mail and only to the forwarding address provided to them by the consumer on the notice of intent to move out form, if not provided the apartments or property management group will mail it to the consumers apartment address which then will be forwarded to the consumer through the United States Postal Service if the consumer has updated their address with them At this time we will not retract the negative mark on the consumers credit report until the consumer provides proof that the consumer does not owe the debt, as well we will not be sending an apology letter at this time
I emailed the itemized bill to the consumer today to the email that was provided, the apartments by law do not have to provided the original copy mailed to the consumer
Complaint: [redacted] I am rejecting this response because:I did not ask for a copy of the original statementWhat I asked is for you to CONFIRM what address the original itemized statement was sent toSince apparently you have all of the information regarding my situation Please CONFIRM the mailing address that the itemized statement was originally mailed to and in a private email will be fineI am sure it is the address on the letter and if so I need you to confirm that.I will not be calling in because I prefer to have a written record of my conversationsFurthermore your company was the first that I contacted and I questioned the charges and the person I spoke with rattled off a few things and gave me no details and when I asked the reason for the charges you could give me no answers so you can see why that would be a complete waste of my timeWood Hollow has not responded eitherNow what I am disputing are the charges completely since they were not sent to the correct address Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:Thats fine if says that so Please direct me to which article in my lease states that I am REQUIRED to be do a move out inspection in order to avoid invalid charges so that I may review it because I am not finding itThis is not my first apartmentA Full day move out notice was provided and signed by *** in the leasing office WITH a forwarding addressI had her provide me with a copy just in case something like this were to happenI just need to find itWhen I do I will be more than happy to provide you with a copy and will expect to be compensated for my time and troubleHow and Where can I send it to you for review?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:section states that you "should" meet with...indicating that it is an option not a requirementHad I received the notice to the correct forwarding address I would have had the option to object within the days stated in the notice. I will be sending the documentation as soon as I get it togetherIn the meantime I need the payment information please to get this taken care of so that I can lease a new apartment
Regards,
*** ***
1. We have computer time stamped notes that can not be altered. 2. *** was in constant contact with our agency and our collector was able to secure a discounted amount for *** to settle his account for $which he did. The remainder of the balance became the responsibility of Mr***, if Mr*** had been in contact with us we could have gotten him a discounted settlement offer as well and still can. Please refer to Paragraph of the TAA lease you signed.3. We attempted to contact Mr*** while we were in discussions with ***, if we had made contact with Mr*** while we were receiving payments from *** we would have let him know about the arrangement we had with *** and we would have given him the same discounted offer if our client authorized it like they did for ***.4. I disagree, there has been no unethical collection practice when it concerns you and this account. We have computer time stamped notes where we spoke numerous times with *** about the account and the payments were for him alone, all the credit card payments that were made, were made with ***'s credit card, and the release letter that was given has only ***'s name. Once again if you have anything in writing that states differently please provide it, so I can research that information.*** ***@***###-###-####
I *** *** the Collection Manager investigated the claims of *** ***, there was numerous notes from July to August between Mr***'s former roommate *** and our collectors. No where in those notes of two years did *** state he was paying this debt for both of
them, in the notes *** is told he is paying for himself alone and the final release letter that was provided to *** has only his name not Mr***. If Mr*** can provide anything in writing to substantiate his claims I will need him to provide it to us, if not, the remaining balance is owed by Mr***
I will listen to the phone call between our collector and the consumer and if the consumer is correct the collector will be reprimanded. I will assign a different collector to the account, so the consumer does not have to speak to that collector againIf you have any questions you can call me
*** *** *** ext ***
Complaint: ***
I am rejecting this response because: not yet resolvedThank youAnd please confirm the address of where my itemized statement was actually sent please
Regards,
*** ***
You still had to give a thirty day notice, you gave notice on November 9th, so you are being charged those nine days of notice that you owed them this is per the contract you signedand 3. If you did not do the walk out inspection per the contract you signed, you become liable for any cleaning or damages that apartments deem necessary.4. Ok5. When you moved out it was your responsibility to give the apartments a forwarding address per the contract you signed, if you do not they mail the bill to your previous address and wait for it to be forwarded to you which is what they did. If the contract had been followed the only charges you would be liable for would be the utilities. So at this time all the charges are legal and valid
We have sent the itemized statement to the consumer, the charges are self explanatory if the consumer has a specific question about one of the charges the consumer can call me at ###-###-#### or email me a ***@***.org. I will email a copy of the lease today, by law we do not have to provide the original statement that was mailed by us or our client the apartments
We recently on May 26th apologized to you via your email and addressed the calling for the inconvenience that these calls are causing. I have done extensive researching on our data base for the phone # you referenced that we called and the 2 people that you said our company has asked for and...
have not yet been able to locate. Hopefully anyone calling that 3198# has erased it from our system and it does not generate anymore phone calls. Our phone records also do not show a call to this # but no data search is 100% full proof. If anyone should call you from PRG, please see if you can get the name of the person that called you and any reference # so I can locate the account and stop any possible future calls. I realize you are very upset and apologize for the inconvenience. I am hoping you do not receive another call but if you should please email the information (email address is below) I mentioned above to me or call me and I will do everything possible to make sure the # is completely removed and blocked. Thank you for calling this to our attention. You can reach [redacted] or [redacted].
Mr. [redacted], PRG is a legal agent of the original client and as such we can act on their behalf for purposes of collections, credit reporting, and other pertinent purposes to resolving the charged off debt. This mutual relationship is commonplace in the collections industry and is granted further by our bonding and registration as a third party collection agency in the State of Texas. Please email [redacted] directly at [redacted] to resolve or if there are further questions regarding this matter. Thank you.
I have researched/validated debt under your former name as [redacted]. Our client is [redacted] address at that time was [redacted] The outstanding balance is 667.01. Please call ###-###-#### or [redacted] and we will assist you.
We have thoroughly reviewed this account and determined that the information that is being credit reported matches the underlying contract and credit application. Our company is bonded and registered as a 3rd party collection agency in the State of Texas. We also have a signed service contract...
between ourselves and the original creditor to act on their behalf for the purposes of collections and credit reporting. This type of mutual business and legal relationship is permissible under both federal and state rules and is a commonplace arrangement in the 3rd party collection industry. As such we are allowed to engage in collection activity and credit reporting for consumers that owe money to the original creditor involved in this complaint. We have provided to Ms.. [redacted] validation of this debt as required by federal law and have informed the credit bureaus that this debt is "disputed by consumer" for credit reporting purposes. We are willing to work with Ms. [redacted] to resolve this debt on behalf of the client possibly be able to offer a discount and/or settlement of the original balance due. Our office # is ###-###-#### or you can email [redacted].
The email was sent by our clerical staff on April 27th, 2015 please check your junk or spam mail, if not email me at [redacted]@[redacted].org and I will resend personally, I did return your call but left no message on your voice mail, and I explained to you that it takes 30 to 45 days before you will see...
the update on your credit report. You made the payment on April 24th, 2015, worst case scenario you will see the update on June 8th, 2015, that is not our policy that is the credit bureaus policy.
The first contact we had with the consumer was September 18th, 2012 and the conusmer stated he co-signed for his daughter [redacted] it was explained to the consumer he signed the lease as the primary renter, a request for the lease contract and billing statement was emailed to the consumer on that...
date. On September 19th, 2012 our client called us to inform us that the consumer's daughter had made payment arrangements on the broken lease and when she defaulted, the consumer was sent to collections. The consumer disputed the debt on October 31, 2012 and the contract and the billing statement was mailed to the consumer, in the letter that was sent to us we were asked to cease and desist and we stopped communications with the consumer. The consumer contacted our office on July 31, 2015 to claim stolen identity, the consumer would not verify his identity thus the consumer was told to provide a police report, picture id, and a written statement claiming that this was not him, the consumer terminated the call. Until we receive those three items which we need to start a fraud investigation this debt is valid because the signatures we have match and the consumer stated he was the co-signer from day one of contact.
The consumer was provided a copy of the charges; $for cleaning and repairs, $for utilities, $for partial November rent, and a $NSF fee for a total of $ The apartments deducted $for the consumers deposit and we added our $collection fee for a final total of $ IF the consumer has the walk out inspection form which releases him of cleaning and repairs please provide it, the responsibility for asking and doing the walk out inspection falls upon the consumer per the lease the consumer signed If the consumer has the utilities receipt for the $151.93, please provide it to us The consumer gave notice on September 16, the consumer moved out on November 20, 2014, the consumer is being charged for twenty days rent for November, once again the walk out inspection form will have the official date of move out, if the consumer has it and it states and earlier date please provide it to us The consumer is incorrect we did not purchase the debt from the apartments we have a contract to collect on any debts that the apartments provide to us In response to the consumers request for a certified mail tracking number, in the State of Texas an apartment or property management group only have to mail a letter through regular mail and only to the forwarding address provided to them by the consumer on the notice of intent to move out form, if not provided the apartments or property management group will mail it to the consumers apartment address which then will be forwarded to the consumer through the United States Postal Service if the consumer has updated their address with them At this time we will not retract the negative mark on the consumers credit report until the consumer provides proof that the consumer does not owe the debt, as well we will not be sending an apology letter at this time
Paragraph Fax ###-###-#### attention [redacted] ***
I emailed the itemized bill to the consumer today to the email that was provided, the apartments by law do not have to provided the original copy mailed to the consumer
Complaint: [redacted] I am rejecting this response because:I did not ask for a copy of the original statementWhat I asked is for you to CONFIRM what address the original itemized statement was sent toSince apparently you have all of the information regarding my situation Please CONFIRM the mailing address that the itemized statement was originally mailed to and in a private email will be fineI am sure it is the address on the letter and if so I need you to confirm that.I will not be calling in because I prefer to have a written record of my conversationsFurthermore your company was the first that I contacted and I questioned the charges and the person I spoke with rattled off a few things and gave me no details and when I asked the reason for the charges you could give me no answers so you can see why that would be a complete waste of my timeWood Hollow has not responded eitherNow what I am disputing are the charges completely since they were not sent to the correct address Regards, [redacted]
You can make the payment over the phone ###-###-####, you can mail it to [redacted] **, or you can go to our website [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:Thats fine if says that so Please direct me to which article in my lease states that I am REQUIRED to be do a move out inspection in order to avoid invalid charges so that I may review it because I am not finding itThis is not my first apartmentA Full day move out notice was provided and signed by *** in the leasing office WITH a forwarding addressI had her provide me with a copy just in case something like this were to happenI just need to find itWhen I do I will be more than happy to provide you with a copy and will expect to be compensated for my time and troubleHow and Where can I send it to you for review?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:section states that you "should" meet with...indicating that it is an option not a requirementHad I received the notice to the correct forwarding address I would have had the option to object within the days stated in the notice. I will be sending the documentation as soon as I get it togetherIn the meantime I need the payment information please to get this taken care of so that I can lease a new apartment
Regards,
*** ***
1. We have computer time stamped notes that can not be altered. 2. *** was in constant contact with our agency and our collector was able to secure a discounted amount for *** to settle his account for $which he did. The remainder of the balance became the responsibility of Mr***, if Mr*** had been in contact with us we could have gotten him a discounted settlement offer as well and still can. Please refer to Paragraph of the TAA lease you signed.3. We attempted to contact Mr*** while we were in discussions with ***, if we had made contact with Mr*** while we were receiving payments from *** we would have let him know about the arrangement we had with *** and we would have given him the same discounted offer if our client authorized it like they did for ***.4. I disagree, there has been no unethical collection practice when it concerns you and this account. We have computer time stamped notes where we spoke numerous times with *** about the account and the payments were for him alone, all the credit card payments that were made, were made with ***'s credit card, and the release letter that was given has only ***'s name. Once again if you have anything in writing that states differently please provide it, so I can research that information.*** ***@***###-###-####
I *** *** the Collection Manager investigated the claims of *** ***, there was numerous notes from July to August between Mr***'s former roommate *** and our collectors. No where in those notes of two years did *** state he was paying this debt for both of
them, in the notes *** is told he is paying for himself alone and the final release letter that was provided to *** has only his name not Mr***. If Mr*** can provide anything in writing to substantiate his claims I will need him to provide it to us, if not, the remaining balance is owed by Mr***
I will listen to the phone call between our collector and the consumer and if the consumer is correct the collector will be reprimanded. I will assign a different collector to the account, so the consumer does not have to speak to that collector againIf you have any questions you can call me
*** *** *** ext ***
Complaint: ***
I am rejecting this response because: not yet resolvedThank youAnd please confirm the address of where my itemized statement was actually sent please
Regards,
*** ***
You still had to give a thirty day notice, you gave notice on November 9th, so you are being charged those nine days of notice that you owed them this is per the contract you signedand 3. If you did not do the walk out inspection per the contract you signed, you become liable for any cleaning or damages that apartments deem necessary.4. Ok5. When you moved out it was your responsibility to give the apartments a forwarding address per the contract you signed, if you do not they mail the bill to your previous address and wait for it to be forwarded to you which is what they did. If the contract had been followed the only charges you would be liable for would be the utilities. So at this time all the charges are legal and valid
We have sent the itemized statement to the consumer, the charges are self explanatory if the consumer has a specific question about one of the charges the consumer can call me at ###-###-#### or email me a ***@***.org. I will email a copy of the lease today, by law we do not have to provide the original statement that was mailed by us or our client the apartments
We recently on May 26th apologized to you via your email and addressed the calling for the inconvenience that these calls are causing. I have done extensive researching on our data base for the phone # you referenced that we called and the 2 people that you said our company has asked for and...
have not yet been able to locate. Hopefully anyone calling that 3198# has erased it from our system and it does not generate anymore phone calls. Our phone records also do not show a call to this # but no data search is 100% full proof. If anyone should call you from PRG, please see if you can get the name of the person that called you and any reference # so I can locate the account and stop any possible future calls. I realize you are very upset and apologize for the inconvenience. I am hoping you do not receive another call but if you should please email the information (email address is below) I mentioned above to me or call me and I will do everything possible to make sure the # is completely removed and blocked. Thank you for calling this to our attention. You can reach [redacted] or [redacted].
Mr. [redacted], PRG is a legal agent of the original client and as such we can act on their behalf for purposes of collections, credit reporting, and other pertinent purposes to resolving the charged off debt. This mutual relationship is commonplace in the collections industry and is granted further by our bonding and registration as a third party collection agency in the State of Texas. Please email [redacted] directly at [redacted] to resolve or if there are further questions regarding this matter. Thank you.
I have researched/validated debt under your former name as [redacted]. Our client is [redacted] address at that time was [redacted] The outstanding balance is 667.01. Please call ###-###-#### or [redacted] and we will assist you.
We have thoroughly reviewed this account and determined that the information that is being credit reported matches the underlying contract and credit application. Our company is bonded and registered as a 3rd party collection agency in the State of Texas. We also have a signed service contract...
between ourselves and the original creditor to act on their behalf for the purposes of collections and credit reporting. This type of mutual business and legal relationship is permissible under both federal and state rules and is a commonplace arrangement in the 3rd party collection industry. As such we are allowed to engage in collection activity and credit reporting for consumers that owe money to the original creditor involved in this complaint. We have provided to Ms.. [redacted] validation of this debt as required by federal law and have informed the credit bureaus that this debt is "disputed by consumer" for credit reporting purposes. We are willing to work with Ms. [redacted] to resolve this debt on behalf of the client possibly be able to offer a discount and/or settlement of the original balance due. Our office # is ###-###-#### or you can email [redacted].
The email was sent by our clerical staff on April 27th, 2015 please check your junk or spam mail, if not email me at [redacted]@[redacted].org and I will resend personally, I did return your call but left no message on your voice mail, and I explained to you that it takes 30 to 45 days before you will see...
the update on your credit report. You made the payment on April 24th, 2015, worst case scenario you will see the update on June 8th, 2015, that is not our policy that is the credit bureaus policy.
The first contact we had with the consumer was September 18th, 2012 and the conusmer stated he co-signed for his daughter [redacted] it was explained to the consumer he signed the lease as the primary renter, a request for the lease contract and billing statement was emailed to the consumer on that...
date. On September 19th, 2012 our client called us to inform us that the consumer's daughter had made payment arrangements on the broken lease and when she defaulted, the consumer was sent to collections. The consumer disputed the debt on October 31, 2012 and the contract and the billing statement was mailed to the consumer, in the letter that was sent to us we were asked to cease and desist and we stopped communications with the consumer. The consumer contacted our office on July 31, 2015 to claim stolen identity, the consumer would not verify his identity thus the consumer was told to provide a police report, picture id, and a written statement claiming that this was not him, the consumer terminated the call. Until we receive those three items which we need to start a fraud investigation this debt is valid because the signatures we have match and the consumer stated he was the co-signer from day one of contact.