The Pink Lily Boutique

We apologize you are unsatisfied with your order However, we do heavily advertise our return policy on our Facebook page, our website and our invoices We also require customers to click 'I agree' before continuing through the checkout policy We try and make this policy as transparent as possible For those reasons we are unable to offer a refund for this order We would like to try and earn your business again If you email [redacted] we will be happy to provide you with a 20% off coupon for your next purchase You also have the full value of your order as store credit on your account With over 80,items to choose from we are confident you can find the perfect item on pinklily.com Thank you for your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12323393, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, Celina Engles

We are sorry that the items didn't work out for you We try and make every effort to see that our customers are satisfied While the sleeve length may not meet your preference, we did examine the item and determined it was not defective or faulty in anyway We will make an exception in this case and apply a $store credit to your account for use on a future purchase We hope you will shop with us again.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] They do not advise all of their customers to hand wash their clothingI have bought clothing from them a few times and have never been told that nor have I heard them tell other customers that either Regards, [redacted]

Sorry for the inconvenience but we cannot give refunds or store credit on purchases from months ago Thank you, Pink Lily

The dresses were clearly in perfect condition, as we had employees, managers, and owners inspect them upon arrival Despite this - we made an exception and gave the customer a refund instead of store credit We simply deducted a restock fee of less than $to account for us having to pull our employees and managers away from their daily routine in order to focus on this minor issue Our return policy states that IF we decide to make and exception and offer a refund - we still have the right to deduct a nominal re-stock fee We apologize for the inconvenience but we stand by our decision to deduct this fee from the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If indeed this is the correct scarf, then as a business, the Pink Lily Boutique should do a better job at presenting the items they are selling accurately in their photographsI have seen numerous scarves that look like the one I was sent on different websites and those photos accurately depict the scarfHad your photo looked like theirs, there would have been no confusion and I wouldn't have placed an order with the Pink Lily Boutique as the scarf I received isn't what I wantedIf I wanted this one, I could have got it cheaper elsewhereI do not want a $store credit as I cannot trust your photos to depict the products correctlyThen I will be in the same boat all over againI would like to mail this scarf back and get a full refund on my credit card Regards, [redacted]

We apologize for any inconvenience, however we do have a day return policy for our products These particular items were kept for almost months before returning We are unable to make any exceptions in this case.Pink Lily

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I do not believe this is good customer service I stated in my original email to The Pink Lily Boutique that my clothing size is usually a size 16, however, all clothing can differ from measurements In their original response to my email, they also provided the measurements for the dress, which are my measurements I informed them of this Also, the measurements are not clearly listed on the website I also stated in my original email that the dress fit perfectly, if it didn't, I would have returned it before I ever chose to wear it for the less than hours (which I don't believe is truly "wearing" the dress either) that I was able to I wore this out to [redacted] Celebrate with my daughter and my husband It's not like I was playing basketball in it or doing something strenuous to the product Insinuating that I was too fat for the item, is humiliating and very cruel I have never had an item I have purchased from anywhere rip at the seams I have never dealt with customer service of this kind ever in my life as well It is my belief that any company that truly cares about their customers and truly stands by their products, will keep the customer happy and do anything for them Also, the statement about their quality service members inspecting their clothing, is great, however, everyone makes mistakes and I don't believe their quality service department is up to par I do not understand why The Pink Lily Boutique cannot just return the item to the manufacture they bought it from for a refund for themselves and for me

We list our return policy in multiple areas of our website It is listed on the home page, and the 'return policy' tab Additionally, before a customer can proceed with her order they must check the box that states 'I agree with terms and conditions' and the return policy is listed there as well We feel the policy is advertised very well

We are so sorry for the experience If you feel the material is defective then we will absolutely provide a refund for your purchase I will have our customer service team issue this refund todayThanks for shopping with us!

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Business Response to a Complaint
Complaint ID#:
***
Company Name:
The Pink Lily Boutique
Company Contact:
*** ***
Company Phone:
***Company Email:
***
Person Who Sent the Complaint:
*** *** ***
Staff Member:
Response:
Our return policy, which is clearly stated on our website and on the customer's invoice, states that we cannot accept returned items if they have been worn or washedThe customer admitted to wearing the item for hours and therefore it does not qualify for a returnIn regards to the claim that the item was defective - we have extensive quality control procedures that inspect and examine each item before shipping out to customersThe rip in the seams did not occur until the item had been worn, as the customer admittedAlso, our size chart on our website does suggest the appropriate sizes for the clothingThe size for the dress in question was a 10-and the customer informed us she wore a clothing size Unfortunately, we will not be able to offer a refund or credit in this situation
Sent on: 4/20/4:32:PM

** ***Thanks so much for shopping with us! We appreciate your purchase There are no excuses for the delay in your order, but we did not anticipate the amount of orders that came in when we started selling graphic tees Our staff was overwhelmed with almost 5,graphic tee
orders in weeks, so things got a little unorganized around here I will personally make sure you are refunded today for the tunic that was missing You will also have a $credit on your account for a future purchase We hope you can forgive us and you will shop with us again We have lots of new items going on the website soon (and some additional employees to package the orders!)Thanks again!Pink Lily Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]As I stated in my complaint, their return policy is NOT clearly stated. As a matter of fact, it is quite misleading. I would never have made my purchase from this online store had I known that they do not offer refunds. If you look on their website, it does include "I agree to the terms and conditions" but as I stated to the company, I was under the impression that this was in regards to my credit card. It doesn't say "return policy" next to the terms and conditions. And, if you hover over that section, not all of the words are highlighted, only the last couple of words. So, since I didn't hover over the exact words in that section, I wasn't taken to another page which shows their return policy.As far as I'm concerned, this is a very shady business practice. Other customers have reported negative comments about their return policy on the Revdex.com page. On a side note, I wrote a negative review on their website and find it quite interesting that they pick and choose to only include positive reviews. This is misleading to potential customers as well
Regards,
*** ***

Hi ***, Very sorry to hear you had a bad experience with us! We definitely want to make this right for you! For us - the holiday rush hit us very hard this year (which is great), but unfortunately it did not allow us the time to properly train all of our customer service
employees on our holiday policies, which means you might have had issues with getting the correct information We are taking the appropriate steps to ensure this type of mistake does not happen again! We accept full responsibility for this issue and hope you will shop with us again! We will refund a total of $to your account ($+ $shipping both ways) You will also find a $store credit on your account to be used on a future purchase.Thank you for being a Pink Lily customer!

We are sorry for the inconvenience, but we are not responsible for damage caused by a washing machine or a dryer. We advise all customers to hand wash or dry clean our products. We thank you for your business

We apologize for the delay and any inconvenience this has caused. We were not prepared for the incredibly high order volume for these graphic shirts. USPS tracking does show that your order was successfully delivered and we hope you are satisfied with the product. Additionally we
have added a $store credit to your account to be used on any future purchase. We appreciate your business!Pink Lily

We are very sorry for the inconvenience. After looking into this specific product we found that there is a discrepancy between the size chart and the measurements. For that we are willing to provide a store credit in the full amount of the item, plus shipping, so that you may re-purchase
a different size and we will make it right for you. Thanks for shopping with us!!The Pink Lily Boutique

So sorry about this! If the shirt is defective then you are entitled to a full refundI apologize that did not happen soonerOur customer service team will reach out to you immediately and take care of this