The Pink Lily Boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 I do not believe this is good customer service.  I stated in my original email to The Pink Lily Boutique that my normal clothing size is usually a size 16, however, all clothing can differ from measurements.  In their original response to my email, they also provided the measurements for the dress, which are my measurements.  I informed them of this.  Also, the measurements are not clearly listed on the website.  I also stated in my original email that the dress fit perfectly, if it didn't, I would have returned it before I ever chose to wear it for the less than 4 hours (which I don't believe is truly "wearing" the dress either) that I was able to.  I wore this out to[redacted] Celebrate with my daughter and my husband.  It's not like I was playing basketball in it or doing something strenuous to the product.  Insinuating that I was too fat for the item, is humiliating and very cruel.  I have never had an item I have purchased from anywhere rip at the seams.  I have never dealt with customer service of this kind ever in my life as well.  It is my belief that any company that truly cares about their customers and truly stands by their products, will keep the customer happy and do anything for them.  Also, the statement about their quality service members inspecting their clothing, is great, however, everyone makes mistakes and I don't believe their quality service department is up to par.  I do not understand why The Pink Lily Boutique cannot just return the item to the manufacture they bought it from for a refund for themselves and for me.

We are very sorry to hear about the minor imperfections in these items.  We do take pride in our quality control, but sometimes an issue such as a small run in the clothing can go unnoticed before we ship out.  In this situation we offered to pay for the customer's return shipping on the...

merchandise and send her new replacement items via overnight mail, or we could give her a store credit for the full amount plus shipping to make a future purchase, to which the customer declined both options.  Our customer service department decided to make an exception and offer a full refund for the items.  We are still waiting on the customer's response to our offer.

We apologize for the inconvenience and the confusion on your order.  We have experienced some delays in shipping and email response time due to the increase in orders.  We are showing that your order was successfully delivered on 09/29.  To make up for these issues, we have added a...

$30 store credit on your account to be used on a future purchase.  No minimum order is necessary, just sign in to your account, and select 'use store credit' when applying the payment.  We hope we can give you a better experience next time. Thanks for shopping with us!!

Revdex.com:
They said that they would put a $20 credit on my account, but I don't understand how that's going to work if they supposedly don't have the correct email address and I never created an account.
Regards,
[redacted]