Hiwe talked with the customer and we told him we will take a look at the invoice , and if the technician charge extra in error we will refund the difference Unfortunately we did not find any errors on the billing , our company have upfront prices before we start any cleanings, we presented the price and had the customer sign an agreement showing he agrees with the chargesWhen job was completed , we had a second signature from the customer stating everything was completed as promised Unfortunately we will not be able to offer any refunds to the customerThabk You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease request for the service provider to scan in the receipt provided and to provide an itemized comparison of how much it aligns with the receipt Regards, [redacted]
The advertisement clearly states we charge extra for stains, heavy soiling , odor removal We gave the customer an upfront price before we started the work for himThe cleaning agreeemnt has every charge itemized If the customer already has an itemized invoice with the charges p, we don't understand what other invoice he needs from us? Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This isn't the first time you are hearing about the quality of the job, I called Ryan the next day to tell him my carpets were still wet and they smelled like wet dogI had fans on it and it still wasn't dryingI told Ryan that I was unhappy with the way the carpets lookedWhen I spoke to another carpet company they told me that they shouldn't have temp at degrees as dexter told me had it atI was also told that the deep cleaning was more aggressive cleaning and I was told I was getting an enzyme treatment and scotch guardNot a deep cleaningI asked dexter what was a deep cleaning and he said he added more cleaning solution to water, scoops instead of the When your tech called me back I asked him what it was and he said he would personally come back out and redo it, I asked for your owner to call and he never responded I was told I was being pushy! All because I asked for a return call, Ryan made sure every time I called that he had had surgery on his hand and that he didnt have time to deal with itIm sorry to say but that is very unprofessionalYou having surgery doesn't pertain to me having spent dollars and my carpets look like crap soaking wet and smell like wet dog! They should have had another person answer phones if it was to much for him to doThere was no reason for him to tell me I was being pushyI had simply asked when I could get a return callA contact number is [redacted] address of service [redacted] [redacted] Regards, [redacted] ***
We gave the customer an upfront price before we started the job , customer agreed and signed the cleaning agreement , customer received a copy of the agreement , I really don't understand why customer is requesting a refund
Our company sent the technician back to te clean free of charge Customer refused the cleaning stating she requested a diverse team technician Our company reviews the phone recording with the customer and she did not mentioned she prefers a different technician We tried to call her back to explain the situation and she did not return our calls For any further assistance please call our office Thank You
Please send us your address of the cleaning and the owner will call you back within hours, we were under the impression the problem was with the billing , not with the cleaning , we can send you the phone transcript of needs be , this is the first time we hear about the quality of the cleaning Thabk You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would expect that there is an expectation for the business to be truthful with their response I do have a receipt, but not one that matches the advertised pricing This is what I am challenging If the business can provide an itemized bill that matches their advertised price, I will accept their response
Regards,
*** ***
Hiour technician cleaned the customer carpet according with our company procedures Our technician told the customer before he started the job that he will not be able to offer a warranty due to the amount of soiling and stains on the carpetWhen the customer called and complained about the
cleaning we did sent the technician back to investigate and he reported back that the carpet presented permanent stains Because the high traffic areas are wear out is not a matter of cleaning because that is physical damage We are more then happy to provide a partial refund to the customer if she calls our companyThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I was getting an enzyme and Scotch guardMy statement shows deep cleaningWhen I called and asked WHAT a deep cleaning consisted of I was told it was a more aggressive form of cleaningI asked for what do you mean by more aggressiveHe said they go over carpet more times, Ryan then said he didn't have time to talk he was getting surgery on his arm that day and would have Adrian call meA few hours later Dexter the tech called and he said he used more of the enzyme treatmentinstead of scoop he used 2-He also said he cleaned my carpets at a higher temp degrees so he didn't have to go over it as many timesI have spoken to other carpet companies and ALL of them said no that was not OKWhy didn't he use a roto brush or over over it againMy carpets were wet for daysI had fans on them and allMy house still smells like wet carpet, its not okayI called the next day after speaking to Ryan and Dexter I was told again Adrian was not available and that I was being pushy because I asked when I could expect a return callThis has been one of the most unprofessional companies I have ever come acrossI am a dispatcher and CSR for a local company and when a customer asks for a supervisor or owner to call they callI still have NOT gotten a call or had Ryan call and ask if everything was okayMy next course of action is to file a small claims case in local court.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meNow That is if owner calls he said a few weeks ago they would call and never did! So I will hold resoultion till I actually hear from the owner Adrian
Regards,
*** ***
HiPlease call our company directly and we will be more then happy to work with the customer refunding the money for the area that is satisfactory . Thank You
Unfortunately because of the language customer used , for safety reasons we will not be able to return to the customer home. Thank you for understanding.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I think the simple fact that the service supplier is not willing to disclose their receipt or reconcile to their advertisement is positive confirmation of the false advertising and bait & switch. My original request for a $300 refund. I'm extending a good will offer to settle for a $250 refund. Please advise.
Regards,
[redacted]
Hiwe talked with the customer and we told him we will take a look at the invoice , and if the technician charge extra in error we will refund the difference Unfortunately we did not find any errors on the billing , our company have upfront prices before we start any cleanings, we presented the price and had the customer sign an agreement showing he agrees with the chargesWhen job was completed , we had a second signature from the customer stating everything was completed as promised Unfortunately we will not be able to offer any refunds to the customerThabk You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease request for the service provider to scan in the receipt provided and to provide an itemized comparison of how much it aligns with the receipt Regards, [redacted]
The advertisement clearly states we charge extra for stains, heavy soiling , odor removal We gave the customer an upfront price before we started the work for himThe cleaning agreeemnt has every charge itemized If the customer already has an itemized invoice with the charges p, we don't understand what other invoice he needs from us? Thank You
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This isn't the first time you are hearing about the quality of the job, I called Ryan the next day to tell him my carpets were still wet and they smelled like wet dogI had fans on it and it still wasn't dryingI told Ryan that I was unhappy with the way the carpets lookedWhen I spoke to another carpet company they told me that they shouldn't have temp at degrees as dexter told me had it atI was also told that the deep cleaning was more aggressive cleaning and I was told I was getting an enzyme treatment and scotch guardNot a deep cleaningI asked dexter what was a deep cleaning and he said he added more cleaning solution to water, scoops instead of the When your tech called me back I asked him what it was and he said he would personally come back out and redo it, I asked for your owner to call and he never responded I was told I was being pushy! All because I asked for a return call, Ryan made sure every time I called that he had had surgery on his hand and that he didnt have time to deal with itIm sorry to say but that is very unprofessionalYou having surgery doesn't pertain to me having spent dollars and my carpets look like crap soaking wet and smell like wet dog! They should have had another person answer phones if it was to much for him to doThere was no reason for him to tell me I was being pushyI had simply asked when I could get a return callA contact number is [redacted] address of service [redacted] [redacted] Regards, [redacted] ***
We gave the customer an upfront price before we started the job , customer agreed and signed the cleaning agreement , customer received a copy of the agreement , I really don't understand why customer is requesting a refund
Our company sent the technician back to te clean free of charge Customer refused the cleaning stating she requested a diverse team technician Our company reviews the phone recording with the customer and she did not mentioned she prefers a different technician We tried to call her back to explain the situation and she did not return our calls For any further assistance please call our office Thank You
Our company offers warranty on all our jobs , we already setup an appointment to reclean the areas free of charge Thank you
Please send us your address of the cleaning and the owner will call you back within hours, we were under the impression the problem was with the billing , not with the cleaning , we can send you the phone transcript of needs be , this is the first time we hear about the quality of the cleaning Thabk You
We are really sorry we could not satisfy the customerIf is something else we can do please let us knowThank you
The owner will give you a call in hours thank you
Al our cleanings have a day warranty , you you have any issue with our service please call our office at your earliest convenienceThank you
We will not be able to refund any money to the customer due to the fact custmer approved all th charges before we started the job Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would expect that there is an expectation for the business to be truthful with their response I do have a receipt, but not one that matches the advertised pricing This is what I am challenging If the business can provide an itemized bill that matches their advertised price, I will accept their response
Regards,
*** ***
Hiour technician cleaned the customer carpet according with our company procedures Our technician told the customer before he started the job that he will not be able to offer a warranty due to the amount of soiling and stains on the carpetWhen the customer called and complained about the
cleaning we did sent the technician back to investigate and he reported back that the carpet presented permanent stains Because the high traffic areas are wear out is not a matter of cleaning because that is physical damage We are more then happy to provide a partial refund to the customer if she calls our companyThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the
response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told I was getting an enzyme and Scotch guardMy statement shows deep cleaningWhen I called and asked WHAT a deep cleaning consisted of I was told it was a more aggressive form of cleaningI asked for what do you mean by more aggressiveHe said they go over carpet more times, Ryan then said he didn't have time to talk he was getting surgery on his arm that day and would have Adrian call meA few hours later Dexter the tech called and he said he used more of the enzyme treatmentinstead of scoop he used 2-He also said he cleaned my carpets at a higher temp degrees so he didn't have to go over it as many timesI have spoken to other carpet companies and ALL of them said no that was not OKWhy didn't he use a roto brush or over over it againMy carpets were wet for daysI had fans on them and allMy house still smells like wet carpet, its not okayI called the next day after speaking to Ryan and Dexter I was told again Adrian was not available and that I was being pushy because I asked when I could expect a return callThis has been one of the most unprofessional companies I have ever come acrossI am a dispatcher and CSR for a local company and when a customer asks for a supervisor or owner to call they callI still have NOT gotten a call or had Ryan call and ask if everything was okayMy next course of action is to file a small claims case in local court.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meNow That is if owner calls he said a few weeks ago they would call and never did! So I will hold resoultion till I actually hear from the owner Adrian
Regards,
*** ***
HiPlease call our company directly and we will be more then happy to work with the customer refunding the money for the area that is satisfactory . Thank You
Unfortunately because of the language customer used , for safety reasons we will not be able to return to the customer home. Thank you for understanding.
Customer already received the information requested
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I think the simple fact that the service supplier is not willing to disclose their receipt or reconcile to their advertisement is positive confirmation of the false advertising and bait & switch. My original request for a $300 refund. I'm extending a good will offer to settle for a $250 refund. Please advise.
Regards,
[redacted]