The Place Furniture Galleries Corp.

Review: On 2/**/13 I took delivery on the furniture. Filled out on the delivery form that the furniture needed repair. After 9 un answered calls we finally talked with customer service and they sent a repair man on 3/**/13 (a month). He said that the furniture could not be repaired and needed replacement, and the store will contact me. After about a week and no calls from the store, I had a bad feeling and called my Credit card company and placed a dispute. In turn they put the payment on hold. There response from the store to my credit card company was that they reordered the furniture and should have it delivered in 6 weeks. It has now been 19 weeks and numerous calls to [redacted] at ###-###-#### with no returned calls. Your dates complained section does not have enough spaces.......Desired Settlement: Refund

Business

Response:

DEAR [redacted], WE ACKNOWLEGE THAT THERE IS A PROBLEM WE ARE DOING ARE BEST TO GET YOU YOUR NEW SET THERE HAVE BEEN HUGE DELAYS WITH THE LEATHER WE A TRULY SORRY THAT IT IS TAKING SO LONG . CHICHI HAS BEEN AWAY ON VACATION FOR OVER TWO WEEKS . SHE HAS REACHED OUT TO YOU TODAY TO LET YOU KNOW WHATS GOING ON. THE LEATHER TOP WILL BE AVAILABLE TO FACTORY MID AUGUST AND WHICH TIME THEY CAN PRODUCE . PLEASE CONTACT TY AT EXT [redacted] TO FOLLOW UP ON YOUR ORDER . AGAIN WERE ARE TRULY SORRY FOR THE DELAY . [redacted]

Review: I ordered a sofa, love seat & chair set on 5/*/13. I was told it would take 12 weeks to get it. That was written on my contract. It is now over 24 weeks & I am getting the run around on the phone. They say they will call me back & do not. They keep saying that it will ship next week & it takes 7-10 days to come into their warehouse and then a couple of days to be shipped to me. I was told that 3 times now.Desired Settlement: I want the furniture asap.

Business

Response:

TO WHOM IT MAY CONCERN CUSTOMER WAS ADVISED OF DATE IT IS SHIPPING YESTERDAY BY CUSTOMER SERVICE PERSON TY WE HAVE HAD NUMEROUS DELAYS WITH THIS MFG I AM TRULY SORRY FOR THE DELAY ON THE SET . WE ARE GIVEN DATES BY THE MFG AND THEN PASS IT ON TO CUSTOMER . SOMETIMES THE DELAYS CHANGE . I UNDERSTAND THE CUSTOMER IS UPSET AND ONCE AGAIN WE ARE TRULY SORRY. [redacted]

Review: I purchased A Dineing room set with down payment . when set was deliverd a company not mentation, demanded payment in full before furniture can be moved off truck no inspectionDesired Settlement: Refund to Credit Card.

Business

Response:

[redacted] , YOU HAVE BROUGHT FROM A DIRECT VENDOR THESE ARE THE POLICIES OF THE VENDOR GLOBAL FURNITURE . THE FURNITURE MUST BE PAID FOR BEFORE THEY BRING IT IN. YOU CALLED THE STORE TOHAVE THE DRIVERS COME BACK AFTER THEY LEFT . YOU WERE TOLD AT THE TIME TO CALL HER TO RESCHEDULE YOUR DELIVERY . PLEASE CALL THE STORE ASK FOR [redacted] AND SHE WILL BE GLAD TO HELP YOU. [redacted]

Review: We ordered a buffet on 7/**/13. The salesman told us we should have it in 3-4 weeks, yet wrote 4-6 weeks on our invoice. We have called numerous times and have been told that it's not in their system yet, that it's still in production. We just passed week #7. I did call over the weekend and was told the same story and that we would get a call back today, after stating that we wanted our money back. We did finally get a call. They now say the buffet is shipping at the end of next week, and that delivery will take yet another two weeks. I will never order from this company again. They should not be in business. They should not have taken the full cost of this buffet ($775.+) if they could not deliver it in a timely manner.Desired Settlement: Delivery of Order. We want to make sure that we are going to get the exact buffet we ordered - in perfect condition with no further excuses or delays - otherwise we would like our money returned.

Business

Response:

[redacted], REGARDING YOUR ORDER [redacted] YOUR WIFE WAS ADVISED BY PHONE YESTERDAY 9/**/13 THAT THIS ISSHIPPING END OF NEXT WEEK 2 WEEKS TO WAREHOUSE. I AM SORRY FOR THE DELAY BE ASSURED YOU WILL GET THE CORRECT BUFFET AND AGAIN WE ARE TRULY SORRY FOR THE DELAY. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are still waiting for delivery of this buffet. We would like this case to remain open until their anticipated delivery date of October [redacted], which will be approximately 11 weeks from the original date the buffet was ordered. Once it has been delivered and is exactly what was ordered and in perfect condition, we will close this case. Thank you -

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] & [redacted]

Consumer

Response:

At this time, we have not been contacted by The Place Furniture Galleries Corp. regarding complaint ID [redacted].

We are waiting to hear if this buffet will be delivered at the end of next week as they have promised.

Sincerely,

[redacted] & [redacted]

Review: I had ordered a Kitchen table with 4 chair set as well as a couch.

Initially the delivery dates were 4 weeks and that it would be rushed.

Now after 5 weeks, we are being told that normal processing time is 8-10 weeks and we have to wait.

They state the salesman should have never told us 4 weeks.

He told us it would be here in 4 weeks, just to make a sale.

The business refuses to return and funds and states there is nothing that we can do.

They do not call back and I was hung up on as well.

We have been without a table and couch for over a month.

If we would have known it would have taken this long we never would have purchased. The staff is rude and unable to assist or escalate to a manager.Desired Settlement: We would like all the money given returned immeditaley.

Business

Response:

This customer was given a loaner table and chairs because of delay with mfg .The mfg were closed for 10 days due to plant shut down, They close in July and December . We have no control over that . As soon as the items arrive in they will be contacted . As far as the staff being rude no one here has been rude all calls to the customer have been returned . We do not have to respond to customer's using fowl words . It is understandable customer is upset but we are here to help . They received loaner table and chairs yesterday. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

[redacted] represents your company.

He gave incorrect information to us, just so he can sell us furniture.

I have a reciept from [redacted] that specifically says 4-5 weeks for delivery.

Fowl language was not used, and you should unserstand our frustration.

You may no comment about our couch and the fact that delivery dates keep changing is a concern.

Your business has no organization, your sales rep blatently lied to us and you have done very little to accomodate us.

Since [redacted] is employed by your business, again he represents you.

The fact that the delivery dates were so off, and knowing of the plant shut down shows further that the delivery dates given to us could have never been met.

How do you think we feel as consumers after being lied to not once but twice by [redacted].

His behavior is unprofessional at best, we would like a loaner couch as we are still without a couch and missing 2 chairs.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

I DO UNDERSTAND YOUR FRUSTRATION THAT YOU WERE QUOTED WRONG TIME FRAMES ANDI AM SORRY ABOUT THAT . YES [redacted] DOES WORK HERE BUT I AM NOT HIS BOSS WE HAVE NO CONTROL OVER DELAYS WITH THE FACTORIES OR OUT OF STOCK ITEMS . I CAN ONLY GIVE YOU WHAT I KNOW AND TRY TO GO FROM THERE. THE KLAUSSNER SOFA IS DUE TO ARRIVE IN 7/**/13 THAT IS A FIRM DATE I WILL REMOVE YOUR DELIVERY CHARGE AND SEND YOU A REVISED COPY OF YOUR ORDER . THE WHITEWOOD IS STILL NOT SHIPPED YET , AND I WILL REMOVE THE DELIVERY CHARGE ON THAT SALE AS WELL WHEN IT GETS HERE. AGAIN I CAN ONLY SPEAK FOR MYSELF NOT [redacted] AND I AM SORRY FOR THE DELAYS I HOPE THIS HELPS A LITTLE . [redacted]

Review: I purchased a bedroom set on June **, 2013. The delivery was made was made the end of July 2013. The bedroom set that I received was completely damaged. The delivery company was not allowed to take the bedroom set back. I immediately called the The Furniture Place and was told that an inspector would be scheduled to come to my house to inspect the damage.

The inspector came to my house Sept **, 2013 and took pictures of the cracked wood furniture, just about on every piece. I was assured by the Furniture Place that they would replace all the broken pieces. I was told delivery of the new furniture would take 6-8 weeks. After several phone calls, I was never informed when the new furniture would arrive and no one would ever return my calls. I do believe this company has closed and I would like to pursue getting money back for the furnitureDesired Settlement: If I cannot get a new bedroom set to replace the broken set I would settle for money back. I paid $3,394.53 for the set.

Consumer

Response:

At this time, I have not been contacted by The Place Furniture Galleries Corp. regarding complaint ID [redacted].

Sincerely,

Review: sofa/loveseat ordered & paid for on 4/*/13; delivery date 6-8 weeks. Today is 10/**/13, over 6 months since ordered, no delivery. Since June 2013, I've been told it was on the truck & being shipped 5 times. Every time I speak with someone, I'm told it's being shipped tomorrow or next week.Desired Settlement: to have the sofa & loveseat I ordered delivered to my home

Business

Response:

WE HAVE HAD HUGE DELAYS WITH THIS VENDOR WE ARE TRULY SORRY FOR THE DELAY THE CUSTOMER WAS GIVEN A LOANER BECAUSE OF THE DELAY . WE ARE WORKING TO GET THE MERCHANDISE HERE WE REALIZE THAT IT IS VERY LATE AND ARE TRULY SORRY . THE CUSTOMER HAS BEEN IN AND SPOKEN TO [redacted] WHO GAVE HER THE STATUS OF THE ORDER SHIPPING END OF MONTH SHOULD BE HERE WEEK OF NOVEMBER [redacted] . THAT'S THE LATEST INFORMATION WE HAVE BEEN GIVEN. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I spoke with [redacted] the week of Oct.[redacted] and he said it was being shipped the following week -that was LAST week! I have been told FIVE times that it was shipped - June **, Sept. *, Sept. **, Oct. ** and Oct. **. They just keep lying!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by The Place Furniture Galleries Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

My sofa and love seat were delivered tonight, nov. [redacted].

My complaint has been resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 2/**/13 placed an order for leather sofa and loveseat was told can take up to 14-18 weeks - no problem left deposit required. Called in May to check status and was told it will take up to another 3 months sometime in August was told by [redacted] at The Place (customer service). Called back second week in August and was told by [redacted] that it will take more time possibly another 3 months. Spoke to the [redacted] and he looked into the matter and called back and told us that the manufacturer may discontinue or can wait it out. August [redacted] told [redacted] we wanted our deposit back and was told that someone from the finance area by the name of [redacted] would call back. [redacted] called back and I told her I wanted a refund. She said no problem a check will be mailed. Patiently waited and called back again to make sure what the status was and was told by [redacted] that it's in Corporate Office.(and it was out of her hands) waited another week n half and called again for someone in Corporate and spoke to [redacted] again without asking me my spelling of the last name I was told a credit not check was issued to my AMEX on 9/*/13, I told her that she didn't even ask me for the spelling of my last name and how did she know. She said I remember seeing the paperwork - call your bank! Called AMEX no credit posting was on it or pending. Called again and asked [redacted] to send a copy of the credit and was told she had to look into it and didn't hear from her and called after 48 hours and got from [redacted] that someone mailed me a copy and it was in the mail. Asked if she could pull the original and fax it to me and was lied too. She said that no one can find the paperwork from 9/*. I told her who else can I speak to above her and was told [redacted] (the same person who said no problem and that it was out of her hands) I asked [redacted] what her title was Customer Svc. so needless to say I am not happy and lied too - so not appreciating the service what so ever. I have been more than cooperative and patient. Bottom line is that we put a deposit down on a product that the company can not deliver.Desired Settlement: I want a full credit of my deposit on my AMEX. When spending thousands of dollars on furniture you don't want to comprise on what you ordered and if it can not be produced and you are entitle to and was told that a refund will be applied. You except their word to be true. When you patiently wait and then get the run around and than just lied too- just completely makes you wonder what has this world come too! I just wished that Customer Service would be more helpful and useful!

Review: I ordered the sofa / ottoman in Oct 2012, delivered on 3/** 2013. The same day I called the customer service to advise them that there was a problem with the stuffing in the cushions, some areas were empty and caused the leather to bunch up. It was not comfortable to sit in. This is not what the sofa in the showroom was. After 25+ phone calls, and 3 vistis from their repairman, the sofa is still uncomfortable and is worse than the beginning. When I sit on it, you can't put your head back, it feels like it's pushing me off the seat, also you roll to the left and on the other side you roll to the right. I feel that I've been more than fair in waiting over 5 months for a resolution, now I'm still waiting since 7/** for the maufacturer to call me make an appointment to send a repairman. The ottoman is exactly what was shown the the showroom, This sofa is defective.Desired Settlement: Refund the full amount to my American Express card and come and get the soafa/ottoman.

Business

Response:

We are in receipt of your letter regarding the above

customer and hereby respond to same. We acknowledge the customer purchased a

sofa, and ottoman from our store, which was delivered on 3/**/13.The customer

called in stating the sofa appeared to be undersuffed as customary with our

sales contract he was advised a technician would be sent to inspect and

evaluate his claim for possible repair.

On 6/*/13-The technician stuffed seats and backs and touched

up legs. Please see signed proof of service.

The customer called again stating the seats were now

overstuffed and changed his service date from 7/*/13 to 7/**/13.On 7/**/13, the

technician removed all foam from seats and back. Now stuffed all loose areas

with Dacron and adjusted leather parts. Pulled tighter. Again, see signed proof

of service.

On 7/**/13, I spoke to the customer and the furniture was

still not satisfactory to him. At this time, we advised him the report and

pictures would be sent to the manufacturer for further evaluation, as all

efforts to resolve per his request have been unsatisfactory. He signs up as

satisfied when the technician completes the work and then calls back with

exactly the same issue that was just resolved.

As a reputable company we take pride in customer

satisfaction and so does the manufacturer.

He was told the manufacturer would send a repair team and they did

contact the customer however he insisted on having service after 7:00pm in the

evening which is unreasonable as they do not go to consumers homes by that time

of the day.

We have since accommodated the customer for a weekend repair

and he is scheduled for same on Saturday 9/**/13. Hopefully this will be the

last visit to the consumer’s home. At this time, it’s looking like this is a

case of Buyer’s remorse as his complaint has been addressed twice from

different perspectives and he’s still not happy.

In conclusion, [redacted] has a service scheduled for

Saturday September [redacted] to resolve any issues as found by the

technician. We must remember the furniture is not made to the standard of the

consumer but the manufacturer standards and this manufacturer happens to be one

of the best in the industry. We have never had this type of issue and hopefully the customer's complaints will be resolved on Saturday 9/**/13.

Kindly direct any questions to me at ###-###-####

Many Thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been more than patient with The Place, the repairs that were made were not as noticeable unless you sit in the sofa for more than a minute which is the amount of time I was given as the Repair Tech was leaving and needed the paperwork signed, I called The Place the very same or next day explaining that the sofa is still not right.

On one end you feel as if you are rolling over, other places the back is so over stuffed it's like a 45 degree angle that you are being pushed off and some places are so firm/hard after a while it actually hurts to sit there.

Not one person from The Place has ever even sat on my sofa to determine what's wrong! (Do they even care?)

Someone needs to sit on my sofa and then sit on the sofa at the showroom, I will bet my bottom dollar that they will agree that the 2 sofas are not even close.

The repairman just stuffed it and then came back again and said he removed what he put in but it's still so over stuffed, it's almost laughable.

The Ottoman is perfect, very comfortable, the way it should be.

I would have never purchased this sofa if the display sofa was like this!!!

I've purchased other furniture from The Place over the years and never had a problem.

This is the second Natuzzi sofa I've purchased, the first was over 15 years ago, it was so comfortable we wanted another, which is what I saw in the showroom.

This is not "Buyer Remorse" it's a Lemon... How many times are they going to pull it apart and put it back together???

The Place / Nattuzzi needs to be accountable, sometimes a product is not manufactured to specs.

I need the sofa "replaced" or refunded.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by The Place Furniture Galleries Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The Furniture Tech (The Place Hired) felt the sofa was up to manufacturer standards... Which is "simply" not the case. Anyone could blatantly see that there is a substantial difference in the sofa in the showroom and the sofa that was delivered. Telling these... Stories...I don't know how these folks sleep at night??? Oh I know how... They're not sleeping on my sofa....

This is so one sided..

Please assist me in getting treated fairly.

Sincerely,

Business

Response:

We previously responded to this e.mail on 9/**/13..we advised the technician was going on 9/**/13 and per his report, the furniture is up to manufacturer standards. The customer bought a sofa and is comparing the seat cushions to a sectional which is not made the same way..I spoke to the customer on 9/**/13 and read the report to him and his wife separately at which time they stated they also have problems with the seams on the sofa..the technician was at their home three times and they never complained about the any seams coming apart..as a courtesy, I advised the customer, will send the tech to fix the seams and also offered him any necessary adjustments as an accommodation to them. [redacted] said he will call me back with a decision and we are yet to hear from the customer.

Review: I ordered furniture on 5/*/13 . was told 8 to 10 weeks for delivery. I have been trying to get furniture since 7/**/13 , when I was told they had to contact the mfg. By 8/**/13 I called again and was told by customer service person Carolina she still had not heard back from mfg. . I advised her the the furniture ordered was caming from two different mfg. so one of them should have been here. I have opened a complaint with Suffolk County consumer affairs but not update yet. As I had paid all the amount on my credit card I am trying to get store to back out credit card charge . But store have not called me back as of 08/**/13 . Get message customer service is buzy and to leave msg.Desired Settlement: To have charge of 4693.69 backed out

Business

Response:

[redacted] WAS IN STORE ON THE DAY OF COMPLAINT HIS CHAIRS ARE IN . HES WAITING ON LOVESEATS TO COME IN HE WAS TOLD THAT THEY WERE SHIPPED TODAY. HE WAS LOOKING TO CANCEL WE HAD OFFERED HIM MONEY OFF FOR THE DELAYS HE REFUSED ANYTHING. WE HAD THE BUYER ALSO SPEAK TO HIM TELLING HIM THAT THE FURNITURE WAS SHIPPING HE DID NOT WANT TO HEAR IT. THE BUYER TOLD HIM WE CANNOT CANCEL THE ORDER THIS IS A SPECIAL ORDER . THE CUSTOMER LEFT THE STORE WE DO NOT HAVE CONTROL OF DELAYS WITH MFG AND WE DID TELL CUSTOMER HOW SORRY WE WERE THAT HE HAD TO WAIT . THE CHAIRS WERE HERE FOR DELIVERY BUT HE WANTED COMPLETE. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This Has been the problem with this co. . They call to say furniture is coming then say there was a problem with of quality control and has to be remade again , The latest I heard is it will be in there store next Tuesday or wed. and I can then inspect it. They said they will call me then to inspect items in their show room to see if I will accept them . So until they actually produce the items I can not accept their response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On 09/**/13 Manager of The placeFurniture galleries called me to say all my furniture is in the show room .And asked me to inspect the items. Allwas fine and he had it delivered today .

So as of 9/*/13 I have accepted the furniture and this complaint can be closed .

Thank you for your help getting this matter resolved.

Review: On 4/*/2014 we ordered and purchased a slip cover from this store. The item was delivered several weeks later but it didn't fit. We requested a return/exchange but were advised that it was unlikely that the item was defective so they arranged for a service technician to come to our house and install the slip cover. He was also unable to do so and stated that the slip cover was not manufactured correctly. He took a few photos and said he would file a report to expedite a replacement. This was somewhere around the 3rd week of April. After not hearing back from the store, we called to follow up and left a VM message with the customer service rep. No return phone call, so we called at least 3 more times and left VM messages each time requesting that she call us back. Since we never received a call back, we went back to the store and were advised that that particular rep no longer worked there. So, we started again with the new rep. who was supposed to follow up w/ the manufacturer. Again, no response. We kept calling the new rep who never answered her phone and left numerous VM for her but she never returned the calls. I went back to the store this past Sunday and discovered that they are closing down in October. I spoke to the [redacted] who was of no help. When I requested a refund, I was advised that they haven't issued a refund in 2 months! Apparently, they have no intension of rectifying the problem. So, we paid $668 for a product that we can't use.Desired Settlement: A replacement slip cover that fits! Or ... a refund.

Consumer

Response:

At this time, I have been contacted directly by The Place Furniture Galleries Corp. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The Place Furniture representative indicated that she would be contacting the manufacturer and would advise us of the outcome. That is the same response we have been getting since May, 2014 with no actual result.

We have not received a replacement sofa slip cover nor a refund and have not heard from anyone at the store since three weeks ago.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by The Place Furniture Galleries Corp. regarding complaint ID [redacted].

Sincerely,

Review: We placed an order May ** for den furniture after moving back to our home that was being re built from sandy and a fire..we lost everything. We were told the wait would be 8 to 10 weeks. We gave a 1,000.00 check deposit. In July we started calling asking for status. We were told the plant closed for vacation. Then we were told the company, the best furniture company,located in [redacted] would not ship because it did not have a full load,then we were told there were quality control issues. On Sept * I asked for a refund I was told the [redacted] was not in and he is the only one allowed to sign checks. I was told to call back the next day. On Wednesday I was told that the president told an unscheduled vacation and would not be back until this Thursday. The refund process takes 7-10 days. I ha e a copy of the cancelled check and emails confirming my complaint.this business is a scam. I do not think my furniture was ordered.Thank youDesired Settlement: I want a full refund and an investigation of this company. They have many complaints against them.

Business

Response:

[redacted]

Regarding your complaint with better business we are in the process of getting your check signed the check will be ready for you on Friday . I am really sorry that there was a delay when the owner decides to take off we have to wait for him to come back in to sign. The process usually takes 10 -14 business days for a check refund . Again I am really sorry for the delay the check will be ready Friday in the afternoon. Good luck to you . [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business operates a fraudulent operation. The complaints that I have heard from other prior customers are all the same. I strongly believe that a. My order was never placed b. that the Place Furniture uses customer money for other purposes c. and if they do eventually place the order it it is well over the promised period of time that most people are willing to wait. The Place Furniture is passing the blame of delays on to their manufacturers, Like the Best Company, where my furniture was ordered. They told me that the do production 2x a week, they do not store furniture or restrict how big a load is because of gasoline surcharges and that there were no quality control issues holding up orders as I was told by the staff at The Place. I spoke with other furniture dealers and was told that I should ask for a refund. The Best Company also strongly suggested that I ask for a refund, since they were not able to tell me anything about my order they too indicated that this is not normal procedure.

My husband did get our refund check, but is was dated September [redacted]. When I asked for the check September [redacted], I was told that no one was there to sign it. On the [redacted] of September I was told that the PRESIDENT,

who is the only person allowed to sign checks, went on an unexpected

vacation, I was told that I would have to wait until he returned On

Thursday September [redacted] and there would be a check on Friday, September

[redacted]. Why then could I not come in 10 days sooner.

I have emails from the office at The Place to confirm everything that I have said. My rejection of this resolution is for the absolute disregard for being honest and for the other customers that The Place is defrauding. The staff if they are being told what to say or know how this business is trying to cheat and lie to innocent customers are also part of the bigger issue that The Place is committing a crime and needs to be shut down.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: A Natuzzi Beige Sectional was purchased on 02/**/2013 from The Place Furniture Galleries. The receipt says that the sectional was to be delivered in 16-22 weeks (~Mid/ End of June). It is now August and we are told that the sectional would no be delivered until September. I have read several reviews online and it appears that they are scam artists playing around with credit card insurance policies, not delivering products, not delivering refunds, etc. I do not want to fall into this trap and I'm asking for your assistance to help in assisting me in either obtaining my sectional or getting an immediate refund on my credit card.Desired Settlement: Ideally I would like to receive the product as promised since I have waiting this long, but I don't want to prolong the situation so long that I won't have the assistance of my credit card company or yourselves to receive a refund if the product cannot be delivered. I would also like a solid deadline of when to expect the order and if the product cannot be delivered by then I would like this company to be penalized.

Review: We ordered for king size bed and they said it will be delivered in 3-4 weeks .now it is 6th week.we were calling them atleast 5-6 times a day.......to the ware house and store...they told us it will be delivered in 2 days and we did not receive any updates from them again ......we called them again.......till now they had given 3 delivery dates whenever we called them.....but till now we did not received the product.....we called to the store to talk to [redacted]some sales person lifted the call and said [redacted] is busy and will call us back....but no call from them.we tried to contact them through phone for several times...and finally we went to store to directly speak to him,he said he had no idea at all why our product is not yet delivered and said he will contact us next day .but no call from him.me and my husband were calling several times to reach him but no response......till now we did not get our product.I am 9 months old pregnant and not able to go for shopping for the bed again.....the worst thing is we discarded our old bed to make room for the new bed when they gave us first delivery date of the bed.now I am sleeping on my matteress which is on the floor.it is very horrible......Desired Settlement: We would like to get our product immediately and compensation of 25-35 percent on the the product which we paid for.and apology from them as I am facing horrible situation in my condition of 9 months pregnant.

Business

Response:

S/N [redacted] CUSTOMER IS GETTING 2 BOXSPRINGS AND A BEDFRAME BECAUSE OF THE PROBLEM IN GETTING THE BED . WE ARE TRULY SORRY FOR THE PROBLEM . THE BED IS OUT OF STOCK AS SOON AS IT GETS IN SHE WILL BE ADVISED . YOUR CUSTOMER SERVICE REP IS TY ###-###-####[redacted] . [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

we bought new mattress from R&F on 09/**/2013 when the place furniture promised us to deliver the bed.but as we did not receive the bed we r not able to use the mattress even .and we have 30 days satisfaction gaurantee on the mattress.so we keep on asking place furniture to provide some bed until we receive ours.we called so many times as usual no reply from them.we went to store for several times and finally after changing delivery dates we recevied temporary bed until we get ours.just adjusting with that bed.but waiting for our bed atleast before my baby comes home,which my delivery date is on october **.

Thank you

Consumer

Response:

At this time, I have not been contacted by The Place Furniture Galleries Corp. regarding complaint ID [redacted].

Sincerely,

Review: On 3-**-13 I purchased a leather Palliser recliner sofa and matching rocker recliner and paid in full on that date with promise of delivery in 8-12 weeks and rush notation as this was Hurricane Sandy replacement furniture. I have made more than 24 attempts to resolve the non-delivery of the above, and cancelled the order in August **, 2013. I was told I would have a check in 10 days. I was even told that the check was mailed though it NEVER arrived. This entire process was so useless I finally ordered substitute furniture which arrived in a defective and shoddy condition in October 2013. That furniture was inspected by The Place on 10-**-14 and they agreed that it was indeed defective and that they would reinstate my original order and take the defective furniture out of my home. The refund for the difference in price was never processed when I ordered then less expensive furniture which was defective. I had been promised shipment three different times prior to selecting a substitute order. Since the substitute order, MY original furniture has allegedly arrived but was the wrong furniture, then arrived in the wrong color. I finally cancelled again on 2-**-14 and have still been unable to obtain my refund and have the defective furniture removed from my home. Now the store has "Going Out Of Business" signs and when I inquired, I was told that was only related to changing their name From the Place to Your Home Furniture of Long Island. This is truly one of the most dishonest and disreputable businesses I have ever dealt with despite that they employ nice people and sell attractive furniture.Desired Settlement: Immediate refund in cash for full purchase price of my my original order and the 5 year protection plan for that furniture. Immediate pick up of their defective furniture from my home as they advised me in November 2013. Total refund is $4809.91.

Review: W ordered a couch February [redacted] of this year. At the time of purchase we were told the couch would arrive in twelve weeks even though the contract says 16-22 weeks. I was told in April it was on its way and would be delivered mid may. May came and no couch or hone call. They then said it was delayed and would be arriving early June. June came still no couch. I was then told without a doubt the first week of August. Today, August [redacted] I am now being told it will be arriving late September. I already paid over 2,000 for the couch, more than half of the price. It is way over the 22 weeks in the contract and every time I speak to a customer representative they tell me it will be arriving the following month. I just had a baby a week ago and was expecting to have a

Brand new couch in my living room by the time of the babies arrival. Not ny do I not have the couch. Ut I have NO couch in my living room because I already gave away my old one expecting the new one to be here as I was tod. It is Absolutly ridiculous. I have never ever had an issue with furniture before. I have just read the reviews on this store which state repeatedly how they scam customers all the time, never give refunds and customers never receive their furniture and are out ousands of dollars. They also currently have an F rating with the better business bureue. I a outraged by all of the lying customer servce has given me and the stress this has caused the past few months. This is truly the most disgraceful company that I have ever deat with.Desired Settlement: I would like them to fully refund the money that I already laid out. If the couch comes n in September we will our have it then for a lower amount. It must be with an additional discount then we are currently paying.

Business

Response:

TO WHOM IT MAY CONCERN : fIRST LET ME SAY HOW SORRY WE ARE REGARDING THE HUGE DELAYS IN PRODUCTION BY THIS MFG. [redacted] THE CUSTOMER HAS CANCELLED THE SALE AND WILL BE REFUNDED HIS MONEY PER COMPANY POLICY. IT IS NEVER OUR INTENTION TO UPSET THE CUSTOMER . VERY SORRY AGAIN REGARDING THE DELAYS. [redacted]

Review: A sofa purchased from the Place Furniture (now operating under the name of Your Home Furniture) in June of 2013, was confirmed by their representative to be defective shortly thereafter. I was advised that "they do not give refunds, and I should re-select". Although the same display furniture remained in the showroom months later, we were told there was nothing else to choose from, and encouraged to re-order the same sofa.

We did place this order being offered no other options by the company. It was delivered in October (?), meanwhile we had to wait again for a furniture delivery with a shabby, saggy looking piece of furniture that looked like it was at least several years old, in our home since August, and our original order being placed in June.

The same thing happened with the SECOND Klaussner sofa delivered. We have been back to the store several times, and most recently was told by the "[redacted]", [redacted], that I would be getting a call from Klaussner Furniture to advise us of the improved quality of sofa the company is now offering.

I was contacted by an outside vendor for the company, who first stated that he was with Klaussner Furniture, and later said that he "does not give out his contact information", when I questioned who he represented.

Again, we were offered no concession by the business, only to advise us that we should again order the same sofa, or choose something else...much more expensive. The cost of the sofa was approximately $1,475.00. We do not wish to do business with the Place Furniture.Desired Settlement: It is not unreasonable for a customer to request a refund when they are being told to order and wait for a THIRD sofa within ten months. We paid The Place Furniture $1,475.00, and they have provided us with an inferior product, and extremely poor customer service. The Place Furniture should issue a refund, take their sofa back, and look for reimbursement from Klaussner Furniture.

The Revdex.com has a long list of complaints against this business with an overall rating of 'F'.

Business

Response:

REGARDING THE CUSTOMER WE HAVE BEEN TRYING TO WORK WITH CUSTOMER ON A RESELECT TO GET THEM SOMETHING THEY LIKE, THEY WERE ADVISED THAT WE DO NOT GIVE REFUNDS ON A RESELECT THOSE ARE THE GUIDELINES OF THE COMPANY . THE CUSTOMER HAS BEEN WORKING WITH [redacted] THE STORE [redacted] AND THE REP FROM KLAUSSNER THE MFG. THEY CUSTOMER HAS HAD THE FURNITURE IN THERE HOME AND BEEN USING IT IDO UNDERSTAND THERE HESITATING ABOUT GETTING THE SAME SET BUT THEY HAVE OTHER OPTIONS OF GETTING DIFFERENT FURNITURE BUT AT A HIGHER COST WHICH THEY WOULD HAVE TO PAY OR GO WITH THE SAME SET. I WILL ADVISE [redacted] OF THE CONCERNS OF THE CUSTOMER . [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The Place furniture has not "worked with the customer" in any way, except to say they do not give refunds. The "guidelines of the company" are unacceptable.

Again, The Place has failed to offer the customer a quality product on not ONE, but TWO occasions, and the customer is entitled to their money back, or a different set at the same price.

Of course, "the customer has had the furniture in their home", [redacted], where else would it be?

It is available for pickup by the Place Furniture at any time. Perhaps we should deliver it to 'The Place'?

Their store "policies" should be clearly posted for customers to see at the time of sale, so they know that if they have a problem, they are on their own, and have basically been RIPPED-OFF!

[redacted] is well aware of our concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

COMPLAINT [redacted] I AM TRULY SORRY THAT THE CUSTOMER IS NOT HAPPY WITH THE RESPONSE BUT I HAVE TO GO BY WHAT THE STORE LETS US DO . THE HAVE ALSO SPOKEN TO [redacted] A STORE [redacted] WHO HAS TOLD THEM THE SAME THING . THEY CAN COME IN ANYTIME TO RESELECT OR RO THE SAME SET IF THAT WHAT THE WISH TO DO . I CANNOT REFUND THERE MONEY . [redacted]

Review: We were advised that our sofa would be delivered in 8-12 weeks from 4/**/13. It is now 8/**/13 and no sofa. Whenever I call for status either no one calls me back. If I actually get to speak to someone, she never has status and says that she cannot give same.Desired Settlement: I want my sofa delivered already!

Business

Response:

[redacted] THE CUSTOMER SERVICE REP HAS ALREADY SPOKEN TODAY WITH YOUR MOM IN REGARDS TO STATUS ON THIS ORDER [redacted]. THE REASON WE CANNOT GIVE OUT DATES IS THAT THE MFG DOES NOT GIVE US DATED UNTIL PRODUCTION IS FINISHED . [redacted] HAS SPOKEN TO YOUR MOM IN REGARDS TO THE ORDER . HOPE THIS HELPS YOU OUT . [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I was assured that my furniture was already ready to be shipped to your warehouse by Thursday, August **. The furniture is still not in your warehouse. In fact you do not anticipate receiving same until another 2 weeks! Yet you have no problem continuing to collect payment. Additionally, messages are NEVER returned. I warned my mother from buying furniture from your business. Everyone that I know that has ordered furniture has NEVER received delivery in a timely manner. I could have ordered that same furniture on-line with another vendor.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: 5/** purchased sofa/loveseat combo, as replacement for furniture trashed in our home by hurricane Sandy...told delivery 7-10 days...we're still waiting, have called repeatedly looking for customer service update, always told "someone will call with delivery date tomorrow"...we never receive any update on delivery date...we've called 6-8 times and emailed salesman ([redacted]) directly...last week, we were told call Weds 6/** for positive delivery date confirmation, we called got same reply..."someone will be calling you tomorrow"...this is ridiculous...still no update on a target delivery date of our furniture...

now concerned business may close and walk away...Desired Settlement: we want our furniture and refund of 110.00 shipping fee for this unsatisfactory delayed delivery...

Business

Response:

[redacted] , I AM VERY SORRY THAT YOU HAVE NOT GOTTEN YOUR FURNITURE I HAVE CHECKED WITH TY REGARDING THE STATUS ITS OUT OF STOCK . IT SHOULD BER HERE WITH IN TWO WEEKS WE WILL REMOVE THE DELIVERY CHARGE FOR YOUR INCONVIENCE WHEN THE SET ARRIVES IN . THIS IS A VERY POPULAR SET ANS SELLS VERY FAST . AGAIN I AM VERY SORRY FOR THE DELAY [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

we’ve opened a complaint against The Place Furniture Galleries Corp., and you advised me to get back to you if no progress was made by today.

back on 5/**, we purchased furniture and are still awaiting a delivery and/or a target delivery date. As you recommended, we waited thru July [redacted] holiday and I called store customer service again this AM for inquiry and again we’ve been told “The Place we’ll have to call the manufacturer and then customer service will get back to you...”.

This has been same response we receive weekly and never get called back or a target delivery date. Over holiday wk-end, we had grandparents (senior citizens) visit and they had to sit on outdoor lawn chairs and benches...this is rediculous !!

Pls advise how best to proceed...Thx!!

###-###-####-hm

###-###-####-mobile

Business

Response:

[redacted] is being contacted for delivery from direct vendor Majestic . [redacted]

Review: The name of the business has been changed from "The Place Furniture Galleries," to "Your Home Furniture of Long Island." They list the same address of their receipt, but use ###-###-#### as the telephone number.

On 08/**/13, I purchased a 54" TV Console Unit and authorized a charge of $733.82 to be assessed to my Visa credit card. The receipt states '6 weeks' for the approximate time of delivery. As of today, 10/**/13 (over 10 weeks), I have not been able to have anyone return my calls or give me information regarding my order #[redacted].

I have visited the store approximately three times. Due to working full time, I can only visit on the weekends. Whomever I ask, explains they cannot check the status on the weekends. This past weekend, a woman said that she'll have '[redacted]' call me next week on my cell phone. That never happened.

When I call during the week, I've left voice messages on their answering machine, or I've had a woman explain, "It may be coming on Tuesday. I'll check the manifest, and call you back." That never happened.Desired Settlement: I would request a full refund of the purchase price ($733.82).

Thank you.

Business

Response:

CUSTOMER HAS BEEN REFUNDED BY HIS CC AND NOTIFIED [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,