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The Posh Puppy Boutique

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Reviews The Posh Puppy Boutique

The Posh Puppy Boutique Reviews (65)

Hello [redacted],We do have this stated on our site under Returns and Exchanges. "Holiday/Seasonal items (example: snowman sweater) must be received back to our store by December 15th to be eligible for store credit."

I am rejecting this response because:  one I didn't know you could not exchange it because since it had a snowflake on it I assumed it's winter item if your saying I can't exchange because it's a holiday item why can't I exchange then for a nother holiday item it's red hoodie with a snowflake on it so it's like a winter item  so can't I exchange it for a winter item I see on the web site you are still selling winter and holiday stuff  I'm just wanted to get something she could wear because she.cant fit into the one she has I would be happy to pick out something else

I am rejecting this response because:first I only had made one purchase with you and it will be my last seeing how you are giving me a hard time and the hoodie snowflake I have don't fit my pug is cause you didn't have the original to snowflake sweater that came in bigger sizes so I thought Extra large would fit her which it's too tight and how could I return the snowflake hoodie when the cut off date was on the 15 when I didn't receive it till after that date and called but you were closed over the weekend I left a Tex and when someone got back to me said they said I couldn't exchange it. It's not my fault u mailed it out after the cut off date knowing I wasn't going to be able to exchange I don't k ow any store that does not allow you to exchange clothing for a bigger size if it doesn't fit if I had the gotten the item before the 15 I could understand that but I Got it after cut off date even someone from custumer service said I should have been able to exchange it but they said it was up to the manager being your such a high class store u sure are not showing it here by any means  that when it comes to a custumer they are always right

Customer received full refund and we cancelled order and shipment.  Not much more that we can do.
Had to tell customer to quit calling and threatening us or legal action would be taken.  Customer continued to threaten us if we did not send her free items or she would go to Revdex.com.

Hello Deanna,I'm glad to hear that this has been resolved but I did want to reach out to let you know that we did refund you the same day you requested the refunded. You placed the order with us and as soon as we found out this item was on back order we did let you know via email. We offered you a discounted price on a similar item we could ship the same day or to cancel the order at that time for a full refund. After several email correspondence, on 4/15 you requested to cancel and not wait any longer for the carrier. We issued you a refund on that same day. I'm not sure why your bank took about 3 weeks to refund this to you. If you do with to shop with us again, and if we are very busy, which does happen to where we can't answer every phone call, if you leave a message, we do respond within 24 hours as long as it's not over the weekend when we are closed. We also have the live chat on our site that is available during regular business hours and you also have our email address. I am very sorry for the inconvenience of all of this. I do hope you find a suitable carrier that can ship out to you. I know you closed the complaint, and we do appreciate your follow up on closing it.

Yes, I finally received a refund towards complaint #[redacted], on April, 3, 2015.
Thank you for your help on this matter.

Hello [redacted],Your order was shipping to [redacted], so when you originally wrote the review on the other site, the only order for you was the cancelled one that did not go through. You then attempted the second order which did go through under "[redacted]" and then after we contacted you, we realized the change in the name. I will reiterate that your order did not take a month to ship out. You also stated that when you received your order that 1/2 of it was missing which is also not true. You cancelled an item, and 1 item was missing in the shipment. You ordered a total of 6 items, you cancelled 1 item, and we missed 1 item in the original shipment. According to the tracking on USPS.com, you received 4 out of the original 6 items on 2/6 which we sent on 2/1. You placed your order on 1/20 and it shipped, all but 1 item on 2/1. When you let us know that the item was missing on 2/15, we sent it out that same day. You have been refunded for the item that you cancelled. You have not been charged for anything you haven't received.

I didn't receive the item till after the 15 how can I return something by the 15 when I didn't get till a day or two after

Hello [redacted],We did call you twice, and emailed. I would like you to give us a call as your claim that you reached out to us a couple times to no avail is not valid. I do believe you may have been reaching out to a different company. Also, the tracking number, as we stated on our 2 voicemails to you and the email, the tracking is on your account online.

I am rejecting this response because: what is stated by this business is a total lie. I asked what they would do to compensate me for the inconvience. They advised I already had a discount. I was looking for any additional compensation. Obviously they felt they did no wrong and where appalled that a consumer would expect something to compensate because their business didn't fulfill their end of the deal.  I used a 25 percent coupon. I ordered the item on 12/1. Their we site states 3-5 business days for orders and up to 7 during the holiday. I never under any circumstances requested a cancellation of my order. As my original complaint states. They cancelled it without my permission and rudely disconnected my chat. There are several complaints on [redacted] and [redacted] for these same reasons. After I dated I would file the complaint [redacted] sent several emails harassing me which I can upload. She called me a bully and stated the customer is not always right. I simply wanted my collars and I never stated I couldn't afford the 30.00 either. As a matter of fact I had already paid for the items and they cleared my card. So that makes no sense at all. This company does not want to own up to there mistakes. Additionally, I have yet to receive my credit back to my card for them cancelling my order. So now they have my money and I have no collars. This company is very unprofessional and the customer service is horrible. 
 
The he fact is I paid for merchandise I never received my order was cancelled by the company without my permission because they where upset I asked for additional discount to some sort  I have yet to receive my money

I am rejecting this response because:  I asked for this information on Dec 19, why was it so hard to get it?  I should not have to explain why I needed it since I was told I should expect it, but my building requires tracking info to retrieve packages...so that it why I asked.  Now that I have it I could get the package, which to my surprise indicated that a third items was out of stock.  First I am hearnf of it!!  I also have not received a credit for this item.  My only credit was for the other 2 items out of stock referenced in the first comments.  I would like to know when my credit was issued.  Why is it so hard to get simple communication of information that should be made available to me.  "Instantly" has certainly never been my expectation in this situation, just a simple response.  It took this complaint to get a response from Dec 19!! How long will it take to get the info regarding my credit??

We have actually had to ban this customer from shopping with us and threatened to report them to the police. We cannot go into details but we want no communication with them per the advice of our legal department.  They are harassing and actually "stalking" our owner personally.  We...

will consider this matter closed.  Because we will no longer communication and deal with their "demands" "threats" etc. we are denying any further third party communication and any further communication will be reported to the authorities.

Customer was refunded, please allow up to one billing cycle for it to appear on your credit card.  Unfortunately we have no control over your bank and when your refund will be posted and or come to your attention.  Thank you.

Customer is making frivolous claims.  Item is stated to SHIP within 7 business days.  She literally called on the 7th business day complaining but the item was already shipped.  Customer threatened us with slander and told us to cancel order.  We told her we cannot cancel...

something that has already shipped.  She was not happy with that and continued arguing on the phone and calling back time and time again after we mentioned it shipped.  This customer was obviously looking for a problem and wanted free things from us which we refused.  We cannot refund and order once it has shipped we are not in the business of giving away free items.  We cannot offer a return on this item either because due to health regulations, this item is a dog bed and cannot be returned.  However, if the customer is wanting to pay a restock fee they are more than welcome to go through the proper channels of our return department and put in a return request.

We stopped the shipment and refunded the customers card.  We specifically told her that there was a backorder delay and she wanted to wait, however, now she did not want to.  It arrived first thing yesterday and we prepared shipment and stopped it after she requested a refund.

Review: After ordering a $125 dog bed, I did not receive any information regarding order status or tracking information. I called a number of times last week and was told on Wednesday that my order would ship by Thursday. As soon as the order shipped, I would receive a confirmation email with tracking information. It is now Tuesday of the following week, and I have not received an email confirming that my order has shipped. In fact, when I finally got in touch with a customer service rep, she sent me invalid tracking UPS information... The tracking number simply did not exist. I called again asking for accurate information and/or a status update, and I was told that they needed to "look into it," but would get back to me via email... I was emailed by a woman named Bridget, who asked that I "keep her updated as to the receipt of your shipment." She is asking me to provide them with updates and tracking information?! How is that possible?!?!I placed the order on 1/9. It is now 1/21. When I last called, I spoke with April in customer service who told me that I could not read a calendar properly. I asked to speak with a manager. This "manager" told me that they "could care less" about my issue, and proceeded to hang up the phone on me.If my order is not going to be shipped to me during this business week, all I ask is that they refund me... PROMPTLY.Desired Settlement: Refund for $125 and apology for offensive Customer Service

Business

Response:

Customer is making frivolous claims. Item is stated to SHIP within 7 business days. She literally called on the 7th business day complaining but the item was already shipped. Customer threatened us with slander and told us to cancel order. We told her we cannot cancel something that has already shipped. She was not happy with that and continued arguing on the phone and calling back time and time again after we mentioned it shipped. This customer was obviously looking for a problem and wanted free things from us which we refused. We cannot refund and order once it has shipped we are not in the business of giving away free items. We cannot offer a return on this item either because due to health regulations, this item is a dog bed and cannot be returned. However, if the customer is wanting to pay a restock fee they are more than welcome to go through the proper channels of our return department and put in a return request.

Review: On 12/1/15 I purchased 2 santa collars from this company. After not receiving them within about 10 days approx 12/7. I called the company and got no answer. So I chatted with [redacted] at the company. She advised that there was an issue with the order and that they just received the collars from the supplier and she would be supplying a tracking number. On 12/10 I received an email with the tracking number. So I assumed by items where in route. Now it is 6 days later 12/16 and still no collars. I chatted with the company on 12/16 first spoke [redacted] she advised that the supplier sent the wrong collars and they got the correct collars today and they where being shipped today. When I asked her for compensation for this delay she stated that I already had a 25% discount and she would check to see if she could discount the shipping. I advised her that was not acceptable and I would give her company a poor review. At that time she then stated she is canceling my order and disconnected the chat. Without my permission. I did not state I wanted the order canceled. I then chatted again with [redacted] a few min. later and she advised order was canceled and she didnt know why [redacted] did that. That is was canceled and she disconnected the chat. I have researched and found several others have had the same experience with this company. On their site they state shipping occurs 5/7 business days. This is fraudulent advertising.Desired Settlement: I want my collars that I paid for shipped to me as soon as possible and an apology, or this company needs to be investigated for their poor business practices.

Business

Response:

Confused about this "complaint" Customer was upset we would not give her a FREE item due to her item not shipping within her guidelines. We let her know we are a small business and cannot ship out free items as she was already discounted on her order. She was very upset about nothing for free for her $30 order. She was complaining about not being able to afford this item at all so we let her know although it's outside our policy to cancel we would be happy to cancel and refund her which we did. Not sure She also said if we didn't give her free things she was going to contact the Revdex.com and we told her we refunded her and cancelled the order, what more we could do here...I think the customer might be wanting free stuff even AFTER she was refunded for the entire purchase.

Consumer

Response:

I am rejecting this response because: what is stated by this business is a total lie. I asked what they would do to compensate me for the inconvience. They advised I already had a discount. I was looking for any additional compensation. Obviously they felt they did no wrong and where appalled that a consumer would expect something to compensate because their business didn't fulfill their end of the deal. I used a 25 percent coupon. I ordered the item on 12/1. Their we site states 3-5 business days for orders and up to 7 during the holiday. I never under any circumstances requested a cancellation of my order. As my original complaint states. They cancelled it without my permission and rudely disconnected my chat. There are several complaints on [redacted] and [redacted] for these same reasons. After I dated I would file the complaint [redacted] sent several emails harassing me which I can upload. She called me a bully and stated the customer is not always right. I simply wanted my collars and I never stated I couldn't afford the 30.00 either. As a matter of fact I had already paid for the items and they cleared my card. So that makes no sense at all. This company does not want to own up to there mistakes. Additionally, I have yet to receive my credit back to my card for them cancelling my order. So now they have my money and I have no collars. This company is very unprofessional and the customer service is horrible. The he fact is I paid for merchandise I never received my order was cancelled by the company without my permission because they where upset I asked for additional discount to some sort I have yet to receive my money

Business

Response:

Customer received full refund and we cancelled order and shipment. Not much more that we can do.Had to tell customer to quit calling and threatening us or legal action would be taken. Customer continued to threaten us if we did not send her free items or she would go to Revdex.com.

Consumer

Response:

I am rejecting this response because: again, false info. Amazing, the lies...I was never once threatened to stop calling them. Actually I had advised that if they continued to contact me that I would have my attorney contact them. Again, I never requested to have my order canceled. I want the collars that I ordered. They advised they had them. I am willing to pay for the collars. Again, because I have given their business poor reviews they canceled my order without my permission or request. So if you do not know what you can do it is simple. Ship the collars. I have attached the communications between myself and [redacted] to prove that this company canceled my order without my request. They canceled it after I already paid for it and they canceled it because they stated I was "rude". Which I was not, I simply advised them I would give their company a poor review. I also advised the right thing to do is to at least discount an item or do something. Since again, on their website it states 3-5 business days for delivery and 7-10 during the holidays. I was already at day 17. I was not aware that a company had the right to cancel an already paid for order and refuse to ship because they didn't like my "attitude"? Yes, they did refund my money however since they now "claim" they have the collars I want them shipped. I am willing to pay for them. This is only because I NEVER requested a cancellation of my order, and because this company needs to do the right thing by the consumer.

Review: I placed an order 2 mo. ago with posh puppy boutique and still today I don't not have my purchase.

There has been no communication the first or second month of why my purchase is not here yet. I called today to find out the first month they had some delays with a new designer and the 2 month USPS lost my package. 7-10 business should be the length of time for a purchase and delivery. The 1st month was completely their fault and no Communication was ever made. I want a refund. If they really cared about keeping me as a customer.. I feel they should do more than just refund me my money but offer something else too.... Im just taken back that this couture of a place would have such horrible customer service.. If I'm paying right away, I expect my purchase to be delivered right away.Desired Settlement: Full Refund (no store credit) and a gift certificate towards another purchase or be to be able to keep my purchase and get a refund .. To be comped fully for the rudeness of no communication, the time they have had my money and I have had nothing in return and the fact that as of today I still have not received my purchase.

Business

Response:

Initial Business Response

Customers order was shipped by USPS Mail. Post office misplaced packaged, all showing in the tracking number. We explained to the customer that we cannot control the US mail, although we would love to be able to. Once we hand over the package to the post office it is now in the hands of the federal government and we have no control over how it is transported. customer was not happy that we somehow "lost" the package. WE even called the post office for the customer, the post office found the package and delivered it to the customer! Again, what are we to do we cannot go into the post office and find a package. We did our due diligence.

Customer called saying "do you know who I am" yes, you are a customer, although she started name dropping on how famous she is, although we still couldn't figure out who she was.

We treat all our customers the same no matter who they are and did our best with this customer and found her package AND refunded her.

She threatened if we did not find it at the post office she would blasts us all over the internet.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They did not answer the first part, the first month it was not lost at the post office. The first month it was completely their fault... If the new designer was taking to long to process the order. They should have called or email me... But no communication what so ever. I had to call to be told how sorry they were, they specifically stated this is a new designers line and it's taking a lot longer than they had anticipated... I'm sorry doesn't fix the fact that it's been a month and my purchase is not even on its way out to me yet. Compensation should of been offered or something. These people have no idea how to run a business or how to keep their customers happy when a situation turns bad.

Review: I placed on online order from this business on Dec. 9. Each item listed a shipping time frame of 3-5 business days except 1 item which was plenty of time to receive the items in time for the Holidays. On Dec. 12 I was emailed that 2 of the items were out of stock eventhough I had been charged for the full order on the day of purchase. It was not until 12/23 that I received the credit for these items eventhough they were actually out of stock when I placed the order. I tried contacting the business several times via phone, but they had a service answering the phone and never returned my phone calls which was what I specifically asked them to do as opossed to emailing me. I received emails stating that they would not reply for 24-48 hours via email, but they have not been doing that either. Everything I have been told has been inaccurate, from the shipping information on the website to the timing they would return phone calls in. I still do not have these items, eventhough I was told that they would ship on Dec. 19 and I would receive an email with the tracking informtion, which I did not. On Dec. 19 I emailed to ask if the items shipped and what the tracking information was, I never heard back. On Dec. 22 I emailed to ask the same question again, I never heard back. On Dec. 27 I emailed with the same question and have not heard back. I was told that their policy is to not make any refunds, but I still do not have the items and they have had my payment since Dec. 9. Doesn't seem right that I cannot get my money back, I don't have the items and I cannot get any replies to simple questions. This is terrible customer service and if they are that overwhelmed that they cannot return phone calls, then they need to reevalutate running a business.Desired Settlement: I would either like a refund for the full order, or simply a phone call providing me with accurate information regarding the status of the shipping of the items. I have had zero communication from this company in response to my request for a status update. I am not asking for anything out of the ordinary, I just want a reply with information. They were the ones who told me that my order whould ship on 12/19 and it did not. These items did not ship as promised, I should be able to get a refund.

Business

Response:

We have communicated with you constantly regarding this order. Although we are overloaded due to the holidays so we cannot "instantly" respond and ask for your patience as well as everyone else's but we got back to you within a timely manner. We are NOT open during weekends and therefore do not answer calls and or emails.However, we show your item shipped and delivered to youTracking Number: [redacted]December 22, 2014 , 7:36 pmDelivered, Front Desk/ReceptionNEW YORK, NY 10023Also, we refunded you for the out of stock items. Thank you.

Consumer

Response:

I am rejecting this response because: I asked for this information on Dec 19, why was it so hard to get it? I should not have to explain why I needed it since I was told I should expect it, but my building requires tracking info to retrieve packages...so that it why I asked. Now that I have it I could get the package, which to my surprise indicated that a third items was out of stock. First I am hearnf of it!! I also have not received a credit for this item. My only credit was for the other 2 items out of stock referenced in the first comments. I would like to know when my credit was issued. Why is it so hard to get simple communication of information that should be made available to me. "Instantly" has certainly never been my expectation in this situation, just a simple response. It took this complaint to get a response from Dec 19!! How long will it take to get the info regarding my credit??

Business

Response:

Customer was refunded, please allow up to one billing cycle for it to appear on your credit card. Unfortunately we have no control over your bank and when your refund will be posted and or come to your attention. Thank you.

I was deeply disturbed in dealing with this 'boutique'. I ordered a Halloween Costume online and only moments after, saw the exact same costume on two different websites for half the price. I immediately contacted them via email to let them know I wanted to cancel my order and was ignored. I subsequently sent two more emails only to be met with a shipping confirmation and a request to 'Yelp' them. This is where I wrote back and they finally responded. They are hiding behind their store policy. The problem with stores that have tough return policies is that the customer service, nor the product, met my expectations. It's the retailer's job to ensure that every consumer touchpoint lives up to the promise of a store's image. A lack of negative language (or lack thereof) avoids establishing an adversarial tone in the conversation, keeping the customer happier and more engaged.

I advised them I was going to refuse the package and they threatened to send it right back to me. I have emails where I went back and forth with this store and they were quite unpleasant. It finally escalated to the point that I no longer wanted to deal with them. I then proceeded to research reviews on this shop; they had countless poor customer service reviews, here on Yelp and other sites. They are also not Revdex.com accredited with 8 complaints against them. I waited until the package was delivered, refused it, and then began my dispute with PayPal. Once the package was tracked as 'delivered' to Posh Puppy Boutique, I was refunded my money via PayPal. I would never order anything from this shop again and I would never suggest them to a friend or foe. There's plenty of 'pet boutiques' that do not have a ridiculous policy and actually are customer service-oriented.

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Description: Pet Clothing Designer

Address: 6040 Stanford Ranch Rd Ste 100, Rocklin, California, United States, 95765-4412

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