The Press-Enterprise Newspaper

Initial Business Response / [redacted] (1000, 8, 2015/05/28) */ We have made several attempts to contact the subscriber by phone and email to get verification that we have corrected the delivery issuesWe will follwith the customer to verify the delivery and escalate this matter until it is completely resolvedA credit will be process for all of the missed deliveries

Initial Business Response / [redacted] (1000, 16, 2016/03/30) */ In review of the subscription file, our records show that a delivery service was started on 2/7/in the name of [redacted] W C St Colton Ca XXXXX-XXXXThe service was stopped on 3/12/The customer stated in the complaint that he called our office and was having trouble canceling paper "keep being put on hold then they hang up" Based on the information provided in the complaint it is our judgment the delivery service extended beyond the desired stop We apologize for any inconvenience we may have caused concerning the delay in terminating the delivery service

Initial Business Response / [redacted] (4000, 8, 2015/05/06) */ Our records show a subscription account in the name Of [redacted] Ca XXXXX-XXXXThe customer's last payment was received on 12/23/in the amount of $29.44, for the week service period 11/10/XXXX - X/5/ The subscription service does not automatically stop based on nonrenewal; as a result the service did not stop until 3/28/which left a balance owing of $ Based on the information provided in the complaint it is our judgment the delivery service extended beyond the desired stop dateAs requested we have processed a credit in the amount of $to remove the outstanding balance Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 10, 2016/03/14) */ We have contacted the subscriber and verified that our delivery carrier has corrected the delivery issuesWe apologized for any inconvenience we have caused with the incomplete Sunday papers and placement in the wrong location We will follwith the customer to verify delivery and escalate this matter until it is completely resolved

As customer states, a second subscription was placed via Groupon, which created a second account.Per request, all delivery has been stoppedNo future delivery will occur.Please feel welcome to contact me directly if further assistance is needed on this matterBest regards [redacted] Manager, Customer RelationsSouthern California News Group [redacted]

Final Consumer Response / [redacted] (2000, 9, 2016/07/27) */ I called back and they are taking care of the bill since I never signed anythingThey told me to shred the invoice and forget about it

I am rejecting this response because:
I am rejecting the response because it does not say what they will specifically do to correct the problem permanentlyThe usual course with this company is that I complain A LOT, I finally get so angry that I get it escalated, the newspaper then comes on time for the next couple of weeks, but then it goes right back to being late again, and the cycle starts all over againI've been doing it this way for years with promises that are never fulfilledI do not want to continue to have to call repeatedly to their customer service line to report the late paper I do not have the time or the desireI want this handled permanently, and all this response says is that they will work on itI've heard that beforeWhat specifically are they going to do to see that the service I pay for is being delivered on time every day permanently??!!

Please accept my apology in our failure to stop delivery of the paper to your address.This situation has been escalated to our distribution team asking for delivery of the Press Enterprise to cease. Please feel welcome to contact me directly if further action is required.*** ***Manager,
Customer RelationsSouthern California News Group*** ***

In review of the account, I see numerous calls regarding the delivery of the paper.The situation has been escalated again to our home delivery team for followup.We will do everything possible to have the delivery time corrected. Credit has been applied to the account each time the
customer has called to complain of late or missed delivery.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12696787, and find that this resolution is satisfactory to me. This issue has been resolvedThank you for your assistance. Sent from ***'s iPhone

I am rejecting this response because:
the press weekly was delivered todayagain!!

Initial Business Response /* (1000, 8, 2015/05/06) */
We will honor the customer's request for a full refund on the account in the amount of $The first refund check in the amount of $was mailed to the address listed on the account on 4/24/The customer has contacted or office and
verified that she received the first refund check on 4/29/The second refund check in the amount of $in scheduled to be mailed in the next few daysPlease allow up to days to receive the refund check
We will follwith the customer to verify receipt of the full refund and escalate this matter until it is completely resolved
Initial Consumer Rebuttal /* (3000, 10, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not trust this company, because both of my refunds check were suppose to come in the mail at the same time and that did not happenI called this company on 5-4-15, and was to told I had to wait another to weeks to get my remaining refund of
$
I'm very disappointed regarding the treatment I have
received from The Press Enterprise

Initial Business Response /* (1000, 8, 2015/05/28) */
We have made several attempts to contact the subscriber by phone and email to get verification that we have corrected the delivery issues. We will follow-up with the customer to verify the delivery and escalate this matter until it is completely...

resolved. A credit will be process for all of the missed deliveries.

As customer states, a second subscription was placed via Groupon, which created a second account.Per request, all delivery has been stopped. No future delivery will occur.Please feel welcome to contact me directly if further assistance is needed on this matterBest regards[redacted]Manager,...

Customer RelationsSouthern California News Group[redacted]

Initial Business Response /* (4000, 8, 2015/05/06) */
Our records show a subscription account in the name Of [redacted] Ca XXXXX-XXXX. The customer's last payment was received on 12/23/2014 in the amount of $29.44, for the 8 week service period 11/10/XXXX - X/5/2015....

The subscription service does not automatically stop based on nonrenewal; as a result the service did not stop until 3/28/2015 which left a balance owing of $43.11.
Based on the information provided in the complaint it is our judgment the delivery service extended beyond the desired stop date. As requested we have processed a credit in the amount of $43.11 to remove the outstanding balance.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 16, 2016/03/30) */
In review of the subscription file, our records show that a delivery service was started on 2/7/2016 in the name of [redacted] 869 W C St Colton Ca XXXXX-XXXX. The service was stopped on 3/12/2016. The customer stated in the complaint that...

he called our office and was having trouble canceling paper "keep being put on hold then they hang up".
Based on the information provided in the complaint it is our judgment the delivery service extended beyond the desired stop.
We apologize for any inconvenience we may have caused concerning the delay in terminating the delivery service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12444509, and find that this resolution is satisfactory to me.

I am sorry we have been unsuccessful in getting this resolved.   We contract with an independent distribution company to deliver our products and I have sent a clearly worded message to the delivery team regarding the late deliveries. I have requested the address be re-routed for the carrier, to help get the paper delivered earlier each day. Thank you for giving me the opportunity to resolve thisI can be reached directly at: [redacted]

In review of the situation, I found...

the subscription is not listed at the address provided.In review, the account for [redacted] was at: 5232 Central Ave room 221Riverside, Ca A request for refund in the amount of $202.16 was processed on January 31, 2018. Processing time is usually between 4-6 weeks. A check will be delivered by mail.

Initial Business Response /* (1000, 10, 2016/03/14) */
We have contacted the subscriber and verified that our delivery carrier has corrected the delivery issues. We apologized for any inconvenience we have caused with the incomplete Sunday papers and placement in the wrong location.
We will...

follow-up with the customer to verify delivery and escalate this matter until it is completely resolved.