The Roomplace

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We have also received a phone call from the room placeIt has been decided that they will refund our money and pick up the furniture The furniture was picked up on July We are now waiting for a refund check before we close this case as resolved Regards, [redacted]

The RoomPlace has reached out to the third party provider of credit, Comenity bank to verify the information regarding the payment dateIn regards to the merchandise that was picked up from The RoomPlace distribution center, we have also reached out to the third party delivery carrier in an attempt to confirm the actual delivery dateI am not aware of what specific promotions our Customer is referring to, however The RoomPlace does have a day price guarantee that reads as follows:DAY PRICE MATCH GUARANTEEIf, within days following the date of your purchase, The RoomPlace or a local retail competitor with a retail store in the same market area is advertising a lower price for the same in-stock, first quality merchandise from the same manufacturer on the same terms and conditions, after verification, The RoomPlace will refund the difference on furniture itemsOn mattresses, The RoomPlace will refund the difference, or your mattress is free (Excludes: TempurPedic and ComforPedic)The merchandise needs to be in stock and available for immediate delivery from the competitorOur day price match guarantee does not apply to our or our competitors limited-quantity, non-displayed, ostock, online offerings, open-box, electronics, refurbished or used items, special order, AS IS, outlet, or clearance merchandise, floor samples, maincentives, bonus or free merchandise offers, super savers, rebates, special financing, bundles, doorbusters or other similar offers, and is not available once you have exercised your right under The Total Satisfaction GuaranteeThis policy does not apply to typographical errors, or a competitors price that resulted from a price match.If our Customer has an Ad or other documentation regarding a promotion that she feels she may have qualified for, The RoomPlace will be happy to review, if the Customer wishes to submit such documentation.Thank you, [redacted]

The RoomPlace was saddened to learn of our Customer’s experienceOur genuine apology for not meeting his expectations despite best intentions on mutual parts The Refund has been processed and should be reflected on the Customer’s accountIf it is not reflected as of yet, please let us know immediately via the Revdex.com site as we are showing completed as of 12/ It is our understanding that the in-home damage claim is in process and should be concluded by week end (12/21/17)We will stay engaged until completed and resolved to our Customer’s satisfactionWith much respect and gratitude, The RoomPlace, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept this as an acceptable offer per my requestI was not given a credit because I should never have been charged a single penny from this companyI do not have a single piece of furniture in my house from this orderI paid over $down as the down payment in form of a gift card from my parents past purchase that fell apartYes, my account was credited and I show a credit of $136.01, however, that is not equivalent to the over $down payment made with the gift card I was supposed to receive a refund of $only after all my furniture was deliveredIt was supposed to be compensated for my timeI never received my entire order at allI should not owe this company a penny and I should be refunded my entire down payment as well as have a clear credit card statementI have attached a copy of my credit card statement to show they did not refund the entire amount I was initially charged and then I was refunded an additional $I have no clue why I wasn’t not initially refunded the entire amount I was chargeAs you can see in the attached document, the refund and the initial charge are not the sameThis whole experience has been a mess, headache, and lie after lieI would be more than happy to scan and send a copy of my original invoiceI have been cheated considerably by this companyAlso, there is damage to my house from their hired delivery company that was not submitted for a claim and is yet to be fixed Therefore, I do not accept the proposal as I am not given back a full refund for this order Regards, [redacted]

Tell us why here...The RoomPlace was disheartened to learn of our Customer’s concern and perceptionThe merchandise was delivered on April 6, Customer contacted us January 10, to request the dust cover under the sofa be replaced as it was accidentally ripped when moved inside the homeWe are empathetic to our Customer’s issue however, The RoomPlace administers the manufacturing warranty, this type of damage does not fall within the manufacturing guidelines of the warrantyThe Customer did elect the extended protection plan through a third party provider, [redacted] It is our practice to conduct a thorough review at point of sale of the protection plan coverage and exclusionsIf elected by Customer a certificate of coverage is provided at point of sale and upon the protection plan registration, [redacted] directly emails the Customer (same email address used in the compliant) the plan coverage and exclusionsRegretfully, we are unable to cancel the Customer’s protection plan on his behalfThe certificate of coverage sent by [redacted] has specific state requirements for cancelationsPlease refer to the email received from [redacted] in April of which was specific to the Customer’s plan for further clarityWe would be happy to ask [redacted] to forward the email in the event Customer cannot locateIn addition and in the genuine interest of Customer service, our offer stands to send the dust cover patch to the Customer direct at no cost in hopes of repairing the ripWe are truly sorry that we are not able to meet our Customer’s expectation despite the most genuine of intentionLook forward to assisting with a prompt conclusion for our valued CustomerWith much respect and gratitude, The RoomPlace, Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The nightmare continuesAfter speaking to a representative of the RoomPlace, I confirmed the delivery of my mattress for June 7thEarlier today (6/6/2017) I received a text message saying the delivery has been pushed back to June 9th!!! This is a breach of contract and wholly unacceptable as I have guests coming into town on June 7thThose plans were made based upon the verbal CONFIRMATION of the deliveryAs to the original complaint, I spoke to a member of the RoomPlace team while AT the store detailing the damage done to my house, but in the business's response, they claim there was no mention of damage within the 3-day periodTheir claim is simply not true and is a bold lieThis behavior can be considered criminalI have no confidence I will receive the goods for which I have already PAID Regards, [redacted]

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception The merchandise was delivered on 1/23/ For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim Our records indicate that and exchange was completed on 3/25/and no other calls until the 3/17/Customer called to report electrical failure The one year limited manufacturing warranty expired on 1/23/Customer was referred to the provider of the extended protection plan, Guardian however, Customer wanted The RoomPlace to pick up the set and issue a full refundRegrettably and despite best intentions, we are unable to meet our Customer’s expectationsCustomer has days from date of single occurrence to file a service with the provider of the extended protection planOur records indicate the Customer has the P1PRP plan, coverage as follows: Coverage For Fabric and Leather Upholstered Furniture Accidental Stains caused by any food or beverage normally consumed by humans; mold and mildew stains caused by food or beverage spills; stains caused by human or pet bodily fluidsAccidental Stains caused by grass, grease, ballpoint pen ink, nail polish, cosmetics, lipstick, crayon, and shoe polish Lipstick, crayon and ballpoint pen ink marks totaling more than inches in length are considered preventable and will not be coveredAccidental rips, cuts, punctures or burns from a single relatable occurrenceStructural or component failure due to residential use that results in the breakage of frames, mechanisms, welds, swivel bases, recliner handles and assembled jointsIncludes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heatersCoverage begins after the manufacturer’s warranty has expired If we can be of any further assistance, please let us knowWith much respect, The RoomPlace Customer Care team!

The RoomPlace was disheartened to learn of our Customer’s concern and apologize if at any point we did not meet her expectations despite most genuine of intention For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useOur records indicate that the merchandise in questions was delivered 8/20/Customer contacted us on 3/31/to report the lights on the headboard were not working properly and flickeringThe RoomPlace exchanged the headboard for the CustomerNo other concerns reported until the receipt of the complaintWe will be happy to review photos of the damage in question to determine eligibility under the warrantyPlease submit photos of the items in question for further considerationWith much respect and gratitude, your Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Misrepresentation on behalf of the sales associate with the roomplace makes this contract voidable on my endBecause I received information, whether it was intentionally or not, I agreed to terms, I would not have typically agreed to, placing me into a contract under pretensesThe sales associate who revealed this faulty information terms should either be honored, to enforce the contract, or made voidable and all products shall be returned, along with the terms of the contract being completely terminatedWith help from legal counsel, if necessary, this can and will be resolved due to a violation of contract law taking place, or once again the terms the incompetent sales representative falsely delivered should be honored Regards, [redacted]

The RoomPlace extends our most genuine of apologies for any misunderstandingThe original date for delivery on our end showed April 9, We regret any inconvenience this has caused and are truly sorry to have disappointed our CustomerThe refund has been processed in fullWe hope you will consider us in the future and allow us the opportunity to demonstrate our Customer commitmentWith much respect and gratitude, [redacted] Customer Care Operations Manager

The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claimOur records indicate that the merchandise in questions was delivered 4/27/Customer contacted us mid-January to express dissatisfaction with the chair and reported electrical failureService was dispatched under the warranty, findings indicated no defect in seat cushion however, did report that the massager was not functioning as expectedA new massager was ordered and service went out on to install on 2/19/We will gladly explore options in replacing the seat cushion in the genuine interest of Customer service and as a one-time voluntary accommodationWe look forward to hearing back from our valued Customer and concluding this matter to her full satisfactionBest regards, [redacted] , Customer Care Operations Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I am accepting the response so that I can send the pictures to the Room Place, however, they did not address my problems of what I was having with the "same" piece of furniture since I bought itThis is not a new issue but instead a previous issue they resolved on my other piece of the couch which they fixed and then later replaced, now my chase is doing the same thing where the seam is separatingI bought an extended warranty to help resolve any issues when the manufacturer's warranty was no longer valid however, the extended warranty is useless as I cannot use is for this case because it is not covered for some reason unknown to meLike I mentioned previously, I have mechanical failure coverage to a non-mechanical couch but seam-separation is not coveredI believe I was incorrectly given the wrong warranty and also a disservice with this faulty couch that has caused me nothing but a headache of troubles since I purchased itI find it fair to ask for a replacement of a "full" couch that will be of better quality and will not separate at the seamsI also want my warranty changed where everything is covered so no future issues like this occurs.Regards, [redacted]

The RoomPlace extends our genuine apology and is very sadden by the perception Our records indicate several unsuccessful attempts by Carrier (and The RoomPlace) to connect with the Customer as it relates to delivery damage allegations Upon receipt of the complaint, the Carrier did reach out to the Customer and is telling us the pictures were received and a Check mailed to fulfill the in-home damage commitment We regret the delay in concluding this matter for our mutual Customer however, are appreciative of all (Revdex.com, Carrier and Customer) for the prompt and successful resolution as a result of recent complaintIf we can be on any further assistance, please reach out to usWith respect and gratitude, The RoomPlace Customer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] So after waiting numerous weeks to receive the bed rails for my bed, they finally sent a deliveryOnce I got home to review the package I noticed the box was mangled and it was not even the correct productThey sent me generic bed rails that can be bought anywhere instead of sending me the bed frames that I ordered for my specific bedI believe this was done deliberately in order to close the Revdex.com case, because before this case was opened they weren't willing to help in any wayAt this point I really want my money back, because I seem to be getting no where with them and I don't believe they are going to send my actual order

Our apology for the delay in responseWe do not show receipt of the original complaint The RoomPlace was disheartened to learn of our Customer’s concern and apologize for such a perception The merchandise was delivered on 1/31/For a period of one (1) year following the date of original delivery or pick-up, The RoomPlace warrants to the original purchaser that merchandise will be free from defects in materials and workmanship under useThis warranty shall apply only if you and the affected item is in our service areaIf The RoomPlace determines that merchandise is defective, The RoomPlace will repair or replace, at its discretion, the affected item only (not the set, suite or collection)If the affected item cannot be repaired or replaced, as determined by The RoomPlace, the Customer can select a new item of equal or lesser value to the original purchase price of the defective itemIf the item chosen is of greater value than the one being replaced, the Customer will be charged the differenceThe reselection period is not to exceed seven (7) days following The RoomPlace’s determination of the claim Our records indicate that the Customer called on 1/14/to report arm broken, under the manufacturing warranty guidelines, a service technician visited the Customer’s home on 1/19/to inspect and repair the itemHis findings indicate that the arm was not broken however, the mechanism is not workingA new mechanism has been ordered from vendor, upon receipt, we will dispatch service to install at no cost to the Customer We look forward to a prompt and satisfactory resolution for our valued Customerif we can be of further service, please let us knowBest regards, [redacted] Customer Care Operations Manager

They are horrible, the customer service is non existentThey pretty much agreed with my point that they ripped me offThe corporate office is no betterThey are rude and disrespectfulThey have no return policy, and they did not give me any information on my order because they sent it to the wrong emailSo they used that as a way to say they sent all the info and I should have been aware, but I received nothingI also paid for warranties that I can't use for the issue either, and they told me to lie to the insurance so that they might fix it to cover their assesNow I am stuck paying just under grand to a company that deserves to go out of businessPlease stay away from this company

I have purchased a bed set on Dec 20th and I was told the delivery date will be on Dec 23rdat the time of finalizing the purchase they told me the best delivery date will be Dec 27thwe were agree on this dateafter two days we received a call that they can not deliver the bed but the rest of the items will be deliver on time and bed delivery will be on Jan 3rd on Saturday morning before they deliver we received a call that they also can not deliver the Mirrorwe asked several time to talk to the store manager (Schaumburg, IL ) but we were told he is not available also their sales manager instead of following up with status of our order or giving us a solution, he keep asking to cancel the order (we did not expect this answer as a return customer/VIP customer) now we told them we want the entire order to deliver at the same time but still we received a call that they want to deliver our purchased desperately they should not promise any date if they can not fulfill or keep their promises we are looking forward to talk to their corporate office and receive some help from them

I bought lot of furnitures together(Sofa,Love seat,Dining Set, Cofee table, Bedrooom set etcaround 5500$) from the Roomplace store(E Golf Rd, Schaumburg,IL)The manager Mr.Dominic [redacted] treated me like a king on that momentIts been only months, and I got two rips on my sofa, So I called him for the serviceThen I noticed his real faceHe talked to me very rudelyHe told me I supposed to call the customer service not the storeActually, I called the customer service but they transferred call to the store while I am talkingBut what I am thinking, he doesn't need to be rudeTo all the customers, if you go there he will treat the customers like king but when we need any service on what we purchased you will see the real faceHe will tell and convince to all the customers to take warrentyI just want to share my pathetic experience to all the people who want to got to roomplace storeI don't want this one to happen to anyoneAlso if you are going to buy any furniture from this store, don't take warranty first of allIts big cheatingNothing will cover on that warrantyIf you cal them they will find some reason from your mouth to not cover that issueSo be careful my brothers and sisters, stay away from these peopleBefore you go search all the reviews from other customers from the internet and actNow my sofa is a piece of garbage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below See the response from the business belowI highlighted where they said at no cost to the customer.MESSAGE FROM BUSINESS: Date Sent: 8/9/3:37:PMRegrettably, we are unable to meet our Customer’s expectation’s and offer any additional compensation for the backorder of the rails.The original bed was delivered on 8/30/The RoomPlace is replacing the rails at no cost to the Customer and waiving the delivery and installation fee in the genuine interest of Customer service and satisfactionAs the item was not in stock when ordered, we are feverishly working on filling the backorder however, have sent our Customer a loaner frame to use until the receipt and install of the rails We will stay in contact with Customer until the fulfillment of the productWith much respect and gratitude, The RoomPlace Customer Care Team Regards, [redacted]

The RoomPlace extends our sincere apology if at any point we did not meet our Customer’s expectation despite the most genuine intentionsWe have reviewed the Customer’s order and the total is $We also reached out to our Customer who confirms the amount is correctAgain, our apology for any misunderstanding and or miscommunication however, the amount is correctWith much respect and gratitude, The RoomPlace, Customer Care