The Sandwich Company

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Dear [redacted],Thank you for reaching out to us. It doesn't look like we have a record of receiving your return back in our warehouse yet. We have notes in your original order number [redacted] from 1/17 that state you were interested in sending back the two Hoodie Footies you ordered. Did you send them...

back via a trackable service like [redacted] or [redacted] who would have provided you with a tracking number for your return? Currently we are processing returns that were delivered to our warehouse on 2/9/18 and 2/12/18 and we do not have your return with them. We would be happy to issue you a credit for the two pajamas you sent back to us, as soon as we have them back in our warehouse. Sincerely,PajamaGram Customer Service

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. I will accept the business's response only after the unwanted junk mail has stopped.  In response to the business's request for my name and address as it appears on the junk mail, it is:[redacted]
[redacted]
[redacted](See attachment for copy of most recent mailing.)  Upon receipt of this message, I would appreciate it if Vermont Teddy Bear would confirm the junk mailing will stop.  The company can notify me directly via e-mail at: [redacted].  Thank you to the Revdex.com for helping me stop the high volume of unwanted junk mail--and environmentally unfriendly business practices--by Vermont Teddy Bear.  I hope the company will immediately remove me from their mailing list.
Regards,
[redacted]

Dear [redacted], Please accept our sincere apologies that you could not get through to us for help. We have been experiencing some inclement weather here in Vermont and as such have been a bit short staffed as conditions haven't been safe for some of our employees to come in. You are more than...

welcome to send back the item that didn't work out for you. We have a return form and pre-paid return label on our website that can be found at the bottom under the returns link. If you are not able to access these for some reason, we would be happy to mail them to you, just let us know the address you would like them mailed to. Once back here, we will credit you for the order. Sincerely,PajamaGram Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am rejecting this response because I have been told this same response for 6 months.  What is 2 catalog cycles and why after calling for 6 months to get off of this list, I have not yet?
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]
I did not send it via [redacted] or [redacted] because they are very expensive I sent via post office. Your company obviously has received it because it hasnt been returned to me. As you own notes state I sent you a notice that they were coming back. I aslo had to have the added expense to buy a pair that you charged me almost a 100.00 for when my bill for the 2 was only 166.00 and change. Your receiving department must have the items. Heres my compromise. Pajama grams sends me 2 pair of what I bought last with the xs size in 2 different colors and I will agree to drop the issue and put a complimentary mention in [redacted] list and your website along with [redacted]. I think that is more than fair since it cost nothing near the 166 and change I paid for 2 pair of the last item I bought. Best regards [redacted]

Please accept our sincere apologies that the pajama set came in mismatched sizes and that you couldn't contact us to get the problem corrected. We have credited your order in full since you were not able to use the Pajamas for Christmas like you intended.

Please accept our sincere apologies for the late delivery of your order. Our records indicate that your order was credited in full on 1/17/17 for the order that was redirected back to us. Please let us know if you have not seen the credit on your credit card statement and we would be happy to look...

into this further for you.

Please accept our sincere apologies that your order had to be cancelled. We unfortunately went to fulfill your order and discovered that we oversold on the products you ordered. Since we didn't ship you the products, we cancelled the order and did not charge your credit card. We have no records of...

charging your card $8.00. We completely dropped the ball and should have called you about cancelling your order. We did not provide you the level of customer service you deserved. We would be happy to honor your buy one get one free offer for all of the problems you experienced. Please call our sales line and ask for a supervisor and we can make sure the offer is honored.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for providing us with your mailing information. Our marketing team has verified that they have removed you from all our our databases and you will no longer receive any kind of mailings from our company or any of our sister companies. Sincerely,Vermont Teddy Bear Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
As I stated before they were sent regular mail. I do not have a tracking number. Remember your sizes are what caused this to happen as I stated after blowing an opportunity to impress at Christmas. I then bought another pair without a discount to compensate. The only reason I ordered 1 pair was I didnt want to go through the whole thing again if the XS was the wrong size as well. Now I'm screwed. For as much as you advertise you sure are cheap when it com,es to a customer that finally tried you for a special gift only to get the wrong size based on your size charts not mine. I stick with you and get another pair and send the others back and now since you must have misplaced them Im screwed. Great PR work. You know had someone sent me a return instruction kit when I complained about the sizes and would have offered assistance I wouldnt be in this position. Hard to recommend your company when its my fault your size chart isnt accurate and your receiving dept cant find the return and your company has offered ZERO in regards to assistance or help. [redacted]
Regards,
[redacted]

Dear [redacted],We have continued to research your orders and still have not received the pajamas you said you sent back. If you could provide us with some details about when you put them in the mail, and/or the receipt number for [redacted] that could help us contact [redacted] to see what has happened to the order as it has not come back into our warehouse. We have a note in your original order that you wanted to exchange one pair of the pajamas. That note was put into the order on the 17th of January but does not indicate that you sent the item or items back, only that you wanted to. The original Hoodie Footies that you ordered were part of a special bundle that we were running for Christmas so you got two pairs of pajamas for a discounted price. Instead of paying $89.99-$99.99 for each pair of pajamas, you received both for $149.99. When you reordered on 1/18/18 you selected our World's Softest Pajamas that are valued at $79.99 and were not part of a special bundle promotion. Your second order, you paid full price for the item and it wasn't one of the items you ordered originally in December.We unfortunately can not send you free pajamas at this time as we have not received back the first pajamas you ordered. We would be happy to contact [redacted] to find out where your return is. If you would like us to do this, please provide us with which post office you went to along with any details (like receipt number or transaction number) from the post office. They should be able to track it from there. We encourage our customers to send back products with a trackable service (the post office is able to ship products this way as well) or use our free return label we provide on our website. These labels are able to be tracked and we can see their progress. Sincerely,PajamaGram Customer Service

This is the third complain I have filed with Revdex.com about this company not removing my name from their mailing list. I have been trying to get off this list for almost a year now, and I just don't know what to do. I have received two response via your site from the company that they removed my name but each month I continued to get there flyers. Remove my address from their mail list ASAP!

Dear [redacted], We are very sorry that we were not able to replace the item that was too large for your recipient as we were out of stock. Although the shipping is a service rendered, we have credited you back your shipping charge of $16.99. You will not be credited back the cost of the candle you ordered as it was not returned. A charge of $11.81 will remain.Sincerely,PajamaGram Customer Service

Please accept our sincere apologies that the jeans did not work out for you and that one pair was on backorder. Your order records indicate that we submitted a full refund for your order back on 12/22/16. Our accounting department has confirmed that this credit was applied to the [redacted] card you used...

to place the order. If you are not able to locate the credit on your credit card statement, please reach out to your bank and they would be happy to help.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. In fact, I was very impressed when the President of the company responded quickly and personally to my letter and all catalogs stopped after he did that. That reflects very well on them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
While I understand that you might consider it fair not to refund the $16.99 shipping charge, I do not.  I do not have the pajamas that my wife wanted, but I am out $16.99 for a shipping charge, for a product that I do not have.  This would never have been a problem if you had a better sizing chart.  I never for a moment thought that my wife, an average size woman, would need your smallest size, and neither did she, so we ordered the medium.  I am 6'1, 215 lbs and the pajamas we got were too big for even me.  I don't understand why I should forfeit my $16.99, and have nothing to show for it, simply because you have an inept system.  I do not want another pair of pajamas.  We will never order from your company again, if this is how customers are treated.
Regards,
[redacted]