The Sandwich Company

Dear [redacted],Please accept our sincere apologies for our printed advertisementnot mentioning the full conditions of the promotion. It is never our intentionto trick anyone into ordering our products with hidden costs, but rather toprovide people with a way of enjoying our jeans at an overall lower...

price. As our ad wasn’t clear, we would be more than happy to placean order for you for a free pair of jeans of your choosing with free shipping. Toaccept this offer, please call our customer service phone number at1-[redacted] and request to speak with a supervisor. We are very sorry thatthis was not offered to you when you called our customer service department earlierthis week with your concerns. Again we sincerely apologize for the problems you haveencountered and we hope to hear from you again soon so you can start enjoyingyour PajamaJeans. Sincerely,[redacted]Customer Relations ManagerThe PajamaJeans Company

Dear [redacted], Please accept our sincere apologies that we sold out of the items you wanted to exchange for. Since we sold out of the items you were interested in, we credited your credit card instead for the product as we didn't want to charge you for an exchange we couldn't do. The $16.99 that...

was not credited back was the original shipping charge which is a service rendered. Since the original order arrived on time and in good condition, it is not refunded back in the event of a return or exchange. The other portion of the cost that was not credited back was the cost of the Soothe Your Soul Candle and tax for that product that wasn't returned. This item came to $11.81. If you would like to reorder a pair of pajamas we do have in stock, we would be happy to place an order for you and waive the shipping as you paid it in the original order, you would only be charged the cost of the new pajamas. Sincerely,PajamaGram Customer Service

Please accept our sincere apologies that the pajamas did not work out for you this holiday season. We will be following up with our product development team to find out why the sets you selected were so disproportionate in size between the tops and the bottoms. We also want to apologize that...

you haven't been able to reach our customer service team. We had a higher than planned  interest in our company this holiday which resulted in us being behind in our service level. We are very sorry that we have not provided you with the high level of customer service you deserve.If you would like to set up a return or exchange, please click on the returns link found at the bottom of our website. Here you will find a return form to print out as well as a pre-paid return label to use to send the items back at no cost. Sincerely,[redacted]Customer Service ManagerPajamaGram Customer Service

We are truly sorry to hear that you have to go through the arduous process of dispelling bed bugs from your home.  We understand that this is a very stressful and time consuming process.  Trying to determine the cause is typically even harder. During the time period that you bear was...

shipped to you we shipped about 23,000 other bears.  To date yours is the only complaint that we have had about any kind of bug or infestation. We take steps to ensure that our products are free of contaminates when we ship them.  As our products are guaranteed for life and you are now no longer using your product we have credited you for the product.  While we typically only credit the cost of the product in fulfilling our guarantee, we have credited you the total of your order $213.46.  The agents that you spoke with also offered you an additional store credit of $50, which you declined.  We would be happy to increase that store credit to $150, similar to the product total of your order. Again we are truly sorry that you and your family have had to deal with such a stressful situation. We wish you the best of luck. Sincerely,[redacted] Customer Relations Manager Vermont Teddy Bear Company

Dear Ms. [redacted],Please accept our sincerest apologies for the issues that
you’ve had with our catalogs.  I have
personally contacted our Mass Media Director and he has assured me that you
name has been removed, and you should no longer receive our catalog.Again, our sincerest apologies for...

the inconvenience, we
hope to work with you again in the future.Sincerely, [redacted]Customer Relations ManagerPajamaJeans

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]