Initial Business Response /* (1000, 13, 2015/07/22) */
July 13, 2015
State of Minnesota and North Dakota
2706 Gannon Rd.
St. Paul, MN 55116
Re: Schwan's Chicken Strip
Your Case Number: No:[redacted]
Claimant: [redacted]
Dear Revdex.com:
Thank you for the letter dated July 7,...
2015, regarding the above entitled matter. We have reviewed the information that you provided in regard to the Chicken Strip.
Consequently, we are tendering the claim to our supplier for defense and indemnification pursuant to the Agreement entered into between the supplier [redacted] of Cincinnati whom has signed agreement taking responsibly for their product and Schwan's Home Service Inc. If you wish to discuss this matter further or have questions please contact [redacted] at [redacted], (847)[redacted]. Mikes email address - [redacted]@kochfoods.com
I will forward Mike a copy of the Better Business report for his handling.
Very truly yours,
Rebecca L. [redacted]
Claims Adjuster
Schwan's Shared Services
[redacted]@schwans.com
[redacted]
Marshall, MN 56258
[redacted] ext. [redacted]
Fax: [redacted]
Initial Consumer Rebuttal /* (3000, 15, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried contacting them so far without a response as of yet. When I get a response, I will accept if it is favorable and they pay for any repairs not covered by insurance.
Sent: Saturday, January 09, 2016 12:19 AM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Thank you for contacting the [redacted]. This is to confirm receipt of your request. You will receive another notification email with an Activity...
Number. Shell appreciates your business. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/11) */
Talked to the customer apologized for poor service. We got her delivery to her and she is gratful for that. Likes the food and is happy now.
Please be advised, as we are not a member of the Revdex.com and the Revdex.com does not have any actual authority to resolve any customer complaints or legal assertions, we do not respond to Revdex.com complaints. Instead, we work directly with our customers, in a confidential and forthright effort to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,If anyone had read my actual complaint, they would see that I tried 3 times to get this resolved through the Gift Card Site. They turned out to be very unhelpful, and gave me different answers all three times I called - despite actually talking to the same rep (Mark) twice. I provided all the info needed and it would have been easier to just resolve my issue as opposed to arguing about it. Very disappointed in Shell.
Initial Business Response /* (1000, 12, 2016/02/04) */
Mr. [redacted] -
Please be advised that my client has resolved the case referenced above directly with the customer to correct outstanding charges.
All the best,
Nick
Initial Business Response /* (1000, 5, 2015/06/23) */
We talked with the customer Friday, 6/19 and refund has been issued for the amount of $30.01 Customer states she was just concern as she has been going through a lot with her identitity being compromised. We verified her order which we have set...
to be delivered 6/23.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the rep did not provide the disclosures, Schwans did correct the issue.
From: [redacted] Sent: Wednesday, September 28, 2016 4:58 PMSubject: RE: FW: Revdex.com [redacted] Good Afternoon, Our records show a rebate in the amount of $24.00 was issued to the customer after he provided the original...
receipt. The check was mailed out on 01/15/16 and cashed on 02/08/16. Thank You. Best Regards, Customer Service Shell Rebate Center Nelly
Hi, Good day!With regards to Complaint #: [redacted], we’re still having a close coordination with the customer regarding what happened and we’re still conducting an investigation to come up with an appropriate resolution. I’ll keep you posted on any updates. Regards,Eris [redacted]Super UserCSC – US Fuels[redacted]
Initial Business Response /* (1000, 10, 2015/07/23) */
Our property claims adjuster is working directly with the claimant and has been in contact through email. The Schwan's Home Service Area Manager will set up a time and date to meet with the claimant and will look at the claimant driveway...
damage. The email to the claimant as follows.
From: [redacted]
Sent: Thursday, July 23, 2015 9:20 AM
To: [redacted]
Cc: [redacted] DS10160
Subject: RE: Claim # [redacted]
Hello [redacted].
I apologize that this claim was not handled in a timely manner.
Please forward me the estimate for the cost of repair for your driveway and I will review and come to a resolution asap. Our local Manager Jon will be in contact with you later today.
Jon would like to make arrangements to meet with you.
My contact information is listed below.
Thank you [redacted].
Rebecca L. [redacted]
Claims Adjuster
Schwan's Shared Services LLC
[redacted]
[redacted]@schwans.com
Hi Team,We are actively communicating with the customer about this issue. We are awating some documents from the customer and we can proceed.Thank You
Initial Business Response /* (1000, 13, 2015/07/22) */
July 13, 2015
State of Minnesota and North Dakota
2706 Gannon Rd.
St. Paul, MN 55116
Re: Schwan's Chicken Strip
Your Case Number: No:[redacted]
Claimant: [redacted]
Dear Revdex.com:
Thank you for the letter dated July 7,...
2015, regarding the above entitled matter. We have reviewed the information that you provided in regard to the Chicken Strip.
Consequently, we are tendering the claim to our supplier for defense and indemnification pursuant to the Agreement entered into between the supplier [redacted] of Cincinnati whom has signed agreement taking responsibly for their product and Schwan's Home Service Inc. If you wish to discuss this matter further or have questions please contact [redacted] at [redacted], (847)[redacted]. Mikes email address - [redacted]@kochfoods.com
I will forward Mike a copy of the Better Business report for his handling.
Very truly yours,
Rebecca L. [redacted]
Claims Adjuster
Schwan's Shared Services
[redacted]@schwans.com
[redacted]
Marshall, MN 56258
[redacted] ext. [redacted]
Fax: [redacted]
Initial Consumer Rebuttal /* (3000, 15, 2015/07/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried contacting them so far without a response as of yet. When I get a response, I will accept if it is favorable and they pay for any repairs not covered by insurance.
Sent: Saturday, January 09, 2016 12:19 AM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Thank you for contacting the [redacted]. This is to confirm receipt of your request. You will receive another notification email with an Activity...
Number. Shell appreciates your business. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/06/11) */
Talked to the customer apologized for poor service. We got her delivery to her and she is gratful for that. Likes the food and is happy now.
Please be advised, as we are not a member of the Revdex.com and the Revdex.com does not have any actual authority to resolve any customer complaints or legal assertions, we do not respond to Revdex.com complaints. Instead, we work directly with our customers, in a confidential and forthright effort to...
resolve any issues they might have.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,If anyone had read my actual complaint, they would see that I tried 3 times to get this resolved through the Gift Card Site. They turned out to be very unhelpful, and gave me different answers all three times I called - despite actually talking to the same rep (Mark) twice. I provided all the info needed and it would have been easier to just resolve my issue as opposed to arguing about it. Very disappointed in Shell.
Initial Business Response /* (1000, 12, 2016/02/04) */
Mr. [redacted] -
Please be advised that my client has resolved the case referenced above directly with the customer to correct outstanding charges.
All the best,
Nick
I called the 800 number for schwans
Initial Business Response /* (1000, 5, 2015/06/23) */
We talked with the customer Friday, 6/19 and refund has been issued for the amount of $30.01 Customer states she was just concern as she has been going through a lot with her identitity being compromised. We verified her order which we have set...
to be delivered 6/23.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although the rep did not provide the disclosures, Schwans did correct the issue.
From: [redacted] Sent: Wednesday, September 28, 2016 4:58 PMSubject: RE: FW: Revdex.com [redacted] Good Afternoon, Our records show a rebate in the amount of $24.00 was issued to the customer after he provided the original...
receipt. The check was mailed out on 01/15/16 and cashed on 02/08/16. Thank You. Best Regards, Customer Service Shell Rebate Center Nelly
Hi, Good day!With regards to Complaint #: [redacted], we’re still having a close coordination with the customer regarding what happened and we’re still conducting an investigation to come up with an appropriate resolution. I’ll keep you posted on any updates. Regards,Eris [redacted]Super UserCSC – US Fuels[redacted]
Initial Business Response /* (1000, 10, 2015/07/23) */
Our property claims adjuster is working directly with the claimant and has been in contact through email. The Schwan's Home Service Area Manager will set up a time and date to meet with the claimant and will look at the claimant driveway...
damage. The email to the claimant as follows.
From: [redacted]
Sent: Thursday, July 23, 2015 9:20 AM
To: [redacted]
Cc: [redacted] DS10160
Subject: RE: Claim # [redacted]
Hello [redacted].
I apologize that this claim was not handled in a timely manner.
Please forward me the estimate for the cost of repair for your driveway and I will review and come to a resolution asap. Our local Manager Jon will be in contact with you later today.
Jon would like to make arrangements to meet with you.
My contact information is listed below.
Thank you [redacted].
Rebecca L. [redacted]
Claims Adjuster
Schwan's Shared Services LLC
[redacted]
[redacted]@schwans.com
[redacted]
Marshall, MN 56258
[redacted]
Fax: [redacted]