The account was charged off due to the customer breaking the arrangements made between customer and C&F Finance Company The original arrangement made between the parties was that the customer was to make partial payments of $until the obligation was paid in full However, the payment that was set up to run on 07/02/was declined by the customers financial institution C&F Finance Company tried on several occasions to contact the customer regarding the account and no contact was made nor were calls returned from the customer C&F Finance does not accept partial payments and went beyond our business practice to assist the customer so that she could properly pay her obligation Since the payment was declined and no further contact was made, C&F Finance Company followed our policies and procedures to charge-off the account and pursue collection The account was charged-off on 07/10/ On 07/14/2014, customer called to the office and was advised of the account status and again agreed to make partial payments of $on the 30th of each month A payment was sfor 07/30/and was the last payment received to date Customer failed to make the 08/30/payment and has not answered calls or messages left Customer called the office on 09/30/2014, a new arrangement was made so the customer could pay $per month and an automatic deduction form was sent to customer As of 10/20/2014, the automatic deduction form has not been returned and calls made to the customer have not been returned
[redacted] , I have completed a detailed investigation of your account and found the following You purchased your vehicle on 07/02/with terms of months at $per month with an interest rate of 21% You made payments on this account which is half the original term During the months that was paid, you had late charges assessed at $per late charge for a total of $ The late charges and the interest are included in the balance that is still owed and for which you are still responsible On 02/18/2015, a payment history was sent to your address so that you can see how your payments were applied for principal and interest and how the late charges were assessed If you need further explanation of how a Simple Interest Loan works, please feel free to contact anyone in Customer Service or in the Recovery Department You can also refer to your contract that you signed at the dealership
C&F Finance Management as reviewed the account and is willing to work with [redacted] to bring his account current Phone calls and messages have been made to [redacted] by the Collections Manager on 03/09/@ 9:28am home number, 03/10/@ 9:25am home number, 03/10/@ 9:29am cell number, 03/10/@3:17pm home number, and 03/12/@ 7:50pm home number There has been no return call from *** [redacted] We are unable to work with MrFlanigan to assist in redeeming his vehicle without a returned call
C&F Finance Company received an electronic application from [redacted] on 12/17/The application was in the name of [redacted] , View Drive, Fairfield OH, The application that [redacted] submitted to C&F Finance Company was used in connection with a credit transaction for the purpose of extension of creditThe application that C&F Finance Company received from [redacted] was used for the permissible purpose to review the applicant’s credit in accordance with FCRA If Ms [redacted] did not apply for credit at [redacted] ***, she should complete the attached Identity Theft package in its entirety Upon receipt of the completed package, C&F Finance Company will provide information to assist in the investigationThanks, Joyce S [redacted] Compliance Manager
*** *** the $Administration Fee to transfer your title from ** to ** is allowable under ** law. If you have any questions or comments please feel free to call any of the Title Dealer Specialists
Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I met with an *** *** Attorney and the administration fee is prohibited in *** ***
Regards,
*** ***
For the first complaint, the consumer filed Chapter bankruptcy on 12/5/13, case # ***, which was later dismissed 3/20/for failure to make planned payments. Ten days after dismissal, the account was placed for repossession for non-payment. The consumer then
again filed another Chapter bankruptcy on 4/18/14, case # ***, however the order extending the automatic stay was not signed until 5/13/14. When the debtors attorney contacted us on 5/12/to advise the motion to extend the automatic stay was granted we immediately arranged to have the car returned that day. We stayed in constant communication with the attorney and expedited the return of the collateral.
For the second complaint, representatives of C&F Finance Company delivered a blank envelope with only the customer’s name on the outside and a ‘Please Contact Us’ letter inside. C&F Finance Company has exhausted all avenues in order to reach the customer and have been unsuccessful. As per FDCPA guidelines, C&F Finance Company properly placed a letter in a blank envelope with no company identifying marks on the outside of the envelope, as to not disclose the possible affiliation with customer. The representatives would have left the envelope taped to the door had the minor daughter not answered the door
If there are any further questions or comments please feel free to contact C&F Finance Company
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.e details of why you are not satisfied with this resolution.]
Yes, I did apply for a loan with themI had no clue they had other people pull your credit as wellI was under the impression that they sent what they had, to the bankI am still requesting the inquiry be removed from my credit please
Regards,
*** ***
To whom it may concern, below is the timeline of the activities that were taken on *** ***'s account
October 14th-*** *** called the office and talked to a C&F Finance Company (C&F) representative. During this conversation, *** *** stated that she was going to
make a full car payment of $464.39 at a C&F Bank Branch on 10/14. *** *** would then make full payments, ($each installment) totaling $928.78, on 10/24. *** *** indicated that the reason she had fallen behind was due to starting a new job
October 17th-The payment of $464.39 was not made as *** *** indicated during her October 14th phone call. A decision was made by management to place the account out for repossession on 10/
October 21st-*** *** called the office, a C&F representative advised *** *** that she didn’t keep her initial arrangement from 10/and that is why the vehicle was placed out for repossession. *** *** indicated that her paycheck was late causing her not to be able keep the arrangement. The C&F representative advised *** *** that we did not receive a online payment. *** *** then indicated to the C&F representative that she or her husband would make a payment at a C&F Bank branch today and make a payment on 10/24. The C&F representative placed the account in a hold status until 10/22, so the vehicle would not be repossessed during this time period. A payment was made, at a C&F Bank branch, on 10/21 for $464.00, below the required monthly payment of $464.39. A C&F representative spoke to *** *** advising that the new amount of $needing to be paid on 10/24.
October 24th-*** *** called in to the office and spoke with a C&F representative indicating that the paycheck she was waiting on was mailed to the wrong address, but her employer is sending her another check via FedEx. *** *** stated that she should have the money by Monday at the latest and will pay then. The C&F representative agreed to allow *** *** until then to make the payment as agreed in prior conversations
October 28th-*** *** pays $at a C&F Bank branch, below the amount agreed too by both parties during the October 21st and October 24th conversations. However, this is enough to cancel the repossession activity, which was cancelled on October 29th
October 30th through November 10th-Phone calls, voicemails, and emails were placed to *** *** attempting to get her on the phone to resolve the past due status. None of the phone calls or e-mails were returned by *** ***
November 10th-Vehicle was placed out for repossession due to *** *** not returning our calls and not following through with the promises for payments as agreed
November 11th-Vehicle was repossessed
November 12th-*** *** called the office and spoke with a C&F representative advising that the vehicle has been repossessed and that she isn’t interested in redeeming the vehicle. *** *** questioned why the vehicle was repossessed. The C&F representative explained to *** *** that the vehicle is 3 payments past due, the agreements made were not fulfilled, and attempts to communicate with *** *** were unsuccessful
With regards to *** ***'s desired resolution, the monies paid will be applied to the account and will reduce the amount that will still be owed, the deficiency balance, after the vehicle is sold at auction. A letter detailing the sale and the deficiency balance will be sent to *** *** following the auction. The monies paid towards repairs may assist in bringing in more funds at auction which could reduce the deficiency balance. If *** *** has any further questions, please contact our office
05/01/ *** *** Darlington Drive Bristol VA Re: Revdex.com# *** C&F Finance Company, Company Respondent
Product: Retail Installment Sales Contract Issue: Servicing C&F received the above Revdex.com complaint for *** *** but have been unable to reach her by phone. C&F attempted to contact *** *** ** *** ***, which is the daytime number provided in the complaint. Messages were left via voicemail on 4/26, 4/27, and 4/Ms*** may contact me at *** ***, to resolve the concerns detailed in the complaint. I look forward to working with Ms*** Sincerely, Joyce S*** Compliance Manager
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Obviously the entire complaint was not read and a defensive and rude response was givenThis matter is not resolved and will not be resolved until an actual response to my requests is made. If you read the actual complaint, a billing date change will not help the situationYou have a business to run, I understand that, but we have proven that while we pay later than you would like, it is paid once per month, every single monthWe are not the ones that you have to worry about not paying.***
[redacted] set up payment arrangements of $100 monthly beginning 12/31. [redacted] called on 12/3 to inquire about the payment arrangement letter sent, she was advised to give it until the end of the week to arrive and if she had not received the letter to call back. [redacted] has not...
been in contact with our office since 12/3. A new letter will be sent out 12/09 with a review of her payment arrangements. A judgment will be sought to secure our interest in the debt. This is a normal business practice for C&F Finance Company with all Charged Off Accounts. Once the judgment has been paid in full, we will then notify the courts that the judgment has been satisfied. [redacted] vehicle was repossessed on 10/18 and she did not contact our office until 10/30. On 10/30, she was given the repossession agents phone number for contact as they would be in possession of any belongings in the collateral. C&F Finance Company does not have nor never had physical custody of the collateral. The repossession agency takes possession of the collateral until it is deemed available for sale at auction.
An investigation was completed for this account by C&F Finance Company Management and the following was found:- A Cure Letter was sent on 12/17/2014 by registered mail.- Calls and messages left for customer were unanswered or returned between 12/17/2014 and 12/29/2014.- On...
12/29/2014, a repossession order was placed with vendor.- On 01/05/2015, a Notice of Repossession and Notice of Our Plan to Sell Property was sent to customer. - The amounts stated in the letter are as follows: - Pay current arrearage in the amount of $1,497.39 - Pay cost of repossession $350.00 and storage charges at the rate of $25.00 - The date stated for the Sale of Property was January 28, 2015On 01/05/2015, customer returned a call placed by collector. The customer was quoted $1,847.39, which was past due amount of $1,497.39 + repo fee of $350.00. The customer was also advisedthat she would have to pay storage fees directly to repo agent. All redemption information was sent to customer and the collector placed the account on a redemption hold until 01/12/15.On 01/12/2015, collector called customer and left message for returned call. No response from customer so normal repo actions were taken.On 01/21/2015, all ancillary products were cancelled and the vehicle was moved to auction.On 01/22/2015, collector spoke to customer regarding account. Management pulled the recorded call and verified that collector correctly stated the amounts due of $1,847.39. Customer requestedthat we hold vehicle from sale until 02/04/2015. The collector placed the customer on hold and went to obtain approval from management to hold car until the requested date. When the collectorreturned, the call had been disconnected.On 01/26/2015, the last contact with customer's mother took place. The collector explained to the mother the redemption process and was told that the funds would have to be received by 01/27/2015in order to stop the sale. No funds were received and the vehicle was sold as scheduled on January 28, 2015.In summary, C&F Finance Company did everything possible to assist the customer to redeem the account, but without communication from customer and funds to cure the account, C&F Finance proceeded with normal repossession actions. No violations of law or business practice were committed during the redemption process. ?
C&F Finance does not offer refinancing options. If a customer wishes to refinance, they would need to do so with a bank or credit union. The customer has called our office and reached us 3 times over the past 50 days, showing the ability to make contact...
with C&F Finance. Due to the unaddressed delinquency of the account, C&F Finance Collections Department has been making daily calls to the maker. Based on the customers statement in this complaint, customer knows of the past due status and can contact our office to make agreeable arrangements to resolve the delinquency. Our collection center is staffed from 8:30AM – 8:00PM Monday – Thursday and 8:30AM – 5:15PM on Friday. Our toll free number is [redacted] In the event the customer continues to have difficulty she may call our Collection Manager, [redacted] directly at ext[redacted]
The account was charged off due to the customer breaking the arrangements made between customer and C&F Finance Company. The original arrangement made between the parties was that the customer was to make partial payments of $250 until the obligation was paid in full. ...
However, the payment that was set up to run on 07/02/2014 was declined by the customers financial institution. C&F Finance Company tried on several occasions to contact the customer regarding the account and no contact was made nor were calls returned from the customer. C&F Finance does not accept partial payments and went beyond our normal business practice to assist the customer so that she could properly pay her obligation. Since the payment was declined and no further contact was made, C&F Finance Company followed our policies and procedures to charge-off the account and pursue collection. The account was charged-off on 07/10/2014. On 07/14/2014, customer called to the office and was advised of the account status and again agreed to make partial payments of $250 on the 30th of each month. A payment was set-up for 07/30/2014 and was the last payment received to date. Customer failed to make the 08/30/2014 payment and has not answered calls or messages left. Customer called the office on 09/30/2014, a new arrangement was made so the customer could pay $150 per month and an automatic deduction form was sent to customer. As of 10/20/2014, the automatic deduction form has not been returned and calls made to the customer have not been returned.
[redacted],
There is no Grace Period for the Retail Installment Sales Contract (contract) that you signed at the dealership. Please review the contract for better understanding. Once loans are one day passed due, collection efforts will commence on the account. Depending on which...
state you reside, C&F Finance Company cannot assess a late fee to your account until the state requirements are meant. This is also stated on your contract under the Truth in Lending portion of your contract. As for your Desired Settlement, there is not a Grace Period and C&F Finance Company does not offer refinancing. If you have any further questions, please feel free to contact us.
Sincerely,
[redacted]
Compliance Manager
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[redacted], I have completed a detailed investigation of your account and found the following. You purchased your vehicle on 07/02/2011 with terms of 72 months at $456.02 per month with an interest rate of 21%. You made 36 payments on this account which is half the original term. ...
During the 36 months that was paid, you had 32 late charges assessed at $22.80 per late charge for a total of $729.60. The late charges and the interest are included in the balance that is still owed and for which you are still responsible. On 02/18/2015, a payment history was sent to your address so that you can see how your 36 payments were applied for principal and interest and how the late charges were assessed. If you need further explanation of how a Simple Interest Loan works, please feel free to contact anyone in Customer Service or in the Recovery Department. You can also refer to your contract that you signed at the dealership.
C&F Finance Management as reviewed the account and is willing to work with [redacted] to bring his account current. Phone calls and messages have been made to [redacted] by the Collections Manager on 03/09/15 @ 9:28am home number, 03/10/15 @ 9:25am home number, 03/10/15 @...
9:29am cell number, 03/10/15 @3:17pm home number, and 03/12/15 @ 7:50pm home number. There has been no return call from [redacted]. We are unable to work with Mr. Flanigan to assist in redeeming his vehicle without a returned call.
C&F Finance Co. Management has spoken to [redacted] in regards to the complaint. C&F Finance Co. has processed an extension as per her request. [redacted] is satisfied with this outcome. When speaking to [redacted] about not returning calls, she admitted that she has several...
missed calls on her cell phone from C&F Finance Co. trying to contact [redacted]. [redacted] agreed to forward e-mails to the Collections Manager so that C&F Finance Co. can investigate the whereabouts of the e-mails.
The account was charged off due to the customer breaking the arrangements made between customer and C&F Finance Company The original arrangement made between the parties was that the customer was to make partial payments of $until the obligation was paid in full However, the payment that was set up to run on 07/02/was declined by the customers financial institution C&F Finance Company tried on several occasions to contact the customer regarding the account and no contact was made nor were calls returned from the customer C&F Finance does not accept partial payments and went beyond our business practice to assist the customer so that she could properly pay her obligation Since the payment was declined and no further contact was made, C&F Finance Company followed our policies and procedures to charge-off the account and pursue collection The account was charged-off on 07/10/ On 07/14/2014, customer called to the office and was advised of the account status and again agreed to make partial payments of $on the 30th of each month A payment was sfor 07/30/and was the last payment received to date Customer failed to make the 08/30/payment and has not answered calls or messages left Customer called the office on 09/30/2014, a new arrangement was made so the customer could pay $per month and an automatic deduction form was sent to customer As of 10/20/2014, the automatic deduction form has not been returned and calls made to the customer have not been returned
[redacted] , I have completed a detailed investigation of your account and found the following You purchased your vehicle on 07/02/with terms of months at $per month with an interest rate of 21% You made payments on this account which is half the original term During the months that was paid, you had late charges assessed at $per late charge for a total of $ The late charges and the interest are included in the balance that is still owed and for which you are still responsible On 02/18/2015, a payment history was sent to your address so that you can see how your payments were applied for principal and interest and how the late charges were assessed If you need further explanation of how a Simple Interest Loan works, please feel free to contact anyone in Customer Service or in the Recovery Department You can also refer to your contract that you signed at the dealership
C&F Finance Management as reviewed the account and is willing to work with [redacted] to bring his account current Phone calls and messages have been made to [redacted] by the Collections Manager on 03/09/@ 9:28am home number, 03/10/@ 9:25am home number, 03/10/@ 9:29am cell number, 03/10/@3:17pm home number, and 03/12/@ 7:50pm home number There has been no return call from *** [redacted] We are unable to work with MrFlanigan to assist in redeeming his vehicle without a returned call
C&F Finance Company received an electronic application from [redacted] on 12/17/The application was in the name of [redacted] , View Drive, Fairfield OH, The application that [redacted] submitted to C&F Finance Company was used in connection with a credit transaction for the purpose of extension of creditThe application that C&F Finance Company received from [redacted] was used for the permissible purpose to review the applicant’s credit in accordance with FCRA If Ms [redacted] did not apply for credit at [redacted] ***, she should complete the attached Identity Theft package in its entirety Upon receipt of the completed package, C&F Finance Company will provide information to assist in the investigationThanks, Joyce S [redacted] Compliance Manager
*** *** the $Administration Fee to transfer your title from ** to ** is allowable under ** law. If you have any questions or comments please feel free to call any of the Title Dealer Specialists
Revdex.com:
I have reviewed the offer made by the business in reference
to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I met with an *** *** Attorney and the administration fee is prohibited in *** ***
Regards,
*** ***
For the first complaint, the consumer filed Chapter bankruptcy on 12/5/13, case # ***, which was later dismissed 3/20/for failure to make planned payments. Ten days after dismissal, the account was placed for repossession for non-payment. The consumer then
again filed another Chapter bankruptcy on 4/18/14, case # ***, however the order extending the automatic stay was not signed until 5/13/14. When the debtors attorney contacted us on 5/12/to advise the motion to extend the automatic stay was granted we immediately arranged to have the car returned that day. We stayed in constant communication with the attorney and expedited the return of the collateral.
For the second complaint, representatives of C&F Finance Company delivered a blank envelope with only the customer’s name on the outside and a ‘Please Contact Us’ letter inside. C&F Finance Company has exhausted all avenues in order to reach the customer and have been unsuccessful. As per FDCPA guidelines, C&F Finance Company properly placed a letter in a blank envelope with no company identifying marks on the outside of the envelope, as to not disclose the possible affiliation with customer. The representatives would have left the envelope taped to the door had the minor daughter not answered the door
If there are any further questions or comments please feel free to contact C&F Finance Company
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.e details of why you are not satisfied with this resolution.]
Yes, I did apply for a loan with themI had no clue they had other people pull your credit as wellI was under the impression that they sent what they had, to the bankI am still requesting the inquiry be removed from my credit please
Regards,
*** ***
To whom it may concern, below is the timeline of the activities that were taken on *** ***'s account
October 14th-*** *** called the office and talked to a C&F Finance Company (C&F) representative. During this conversation, *** *** stated that she was going to
make a full car payment of $464.39 at a C&F Bank Branch on 10/14. *** *** would then make full payments, ($each installment) totaling $928.78, on 10/24. *** *** indicated that the reason she had fallen behind was due to starting a new job
October 17th-The payment of $464.39 was not made as *** *** indicated during her October 14th phone call. A decision was made by management to place the account out for repossession on 10/
October 21st-*** *** called the office, a C&F representative advised *** *** that she didn’t keep her initial arrangement from 10/and that is why the vehicle was placed out for repossession. *** *** indicated that her paycheck was late causing her not to be able keep the arrangement. The C&F representative advised *** *** that we did not receive a online payment. *** *** then indicated to the C&F representative that she or her husband would make a payment at a C&F Bank branch today and make a payment on 10/24. The C&F representative placed the account in a hold status until 10/22, so the vehicle would not be repossessed during this time period. A payment was made, at a C&F Bank branch, on 10/21 for $464.00, below the required monthly payment of $464.39. A C&F representative spoke to *** *** advising that the new amount of $needing to be paid on 10/24.
October 24th-*** *** called in to the office and spoke with a C&F representative indicating that the paycheck she was waiting on was mailed to the wrong address, but her employer is sending her another check via FedEx. *** *** stated that she should have the money by Monday at the latest and will pay then. The C&F representative agreed to allow *** *** until then to make the payment as agreed in prior conversations
October 28th-*** *** pays $at a C&F Bank branch, below the amount agreed too by both parties during the October 21st and October 24th conversations. However, this is enough to cancel the repossession activity, which was cancelled on October 29th
October 30th through November 10th-Phone calls, voicemails, and emails were placed to *** *** attempting to get her on the phone to resolve the past due status. None of the phone calls or e-mails were returned by *** ***
November 10th-Vehicle was placed out for repossession due to *** *** not returning our calls and not following through with the promises for payments as agreed
November 11th-Vehicle was repossessed
November 12th-*** *** called the office and spoke with a C&F representative advising that the vehicle has been repossessed and that she isn’t interested in redeeming the vehicle. *** *** questioned why the vehicle was repossessed. The C&F representative explained to *** *** that the vehicle is 3 payments past due, the agreements made were not fulfilled, and attempts to communicate with *** *** were unsuccessful
With regards to *** ***'s desired resolution, the monies paid will be applied to the account and will reduce the amount that will still be owed, the deficiency balance, after the vehicle is sold at auction. A letter detailing the sale and the deficiency balance will be sent to *** *** following the auction. The monies paid towards repairs may assist in bringing in more funds at auction which could reduce the deficiency balance. If *** *** has any further questions, please contact our office
05/01/ *** *** Darlington Drive Bristol VA Re: Revdex.com# *** C&F Finance Company, Company Respondent
Product: Retail Installment Sales Contract Issue: Servicing C&F received the above Revdex.com complaint for *** *** but have been unable to reach her by phone. C&F attempted to contact *** *** ** *** ***, which is the daytime number provided in the complaint. Messages were left via voicemail on 4/26, 4/27, and 4/Ms*** may contact me at *** ***, to resolve the concerns detailed in the complaint. I look forward to working with Ms*** Sincerely, Joyce S*** Compliance Manager
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Obviously the entire complaint was not read and a defensive and rude response was givenThis matter is not resolved and will not be resolved until an actual response to my requests is made. If you read the actual complaint, a billing date change will not help the situationYou have a business to run, I understand that, but we have proven that while we pay later than you would like, it is paid once per month, every single monthWe are not the ones that you have to worry about not paying.***
[redacted] set up payment arrangements of $100 monthly beginning 12/31. [redacted] called on 12/3 to inquire about the payment arrangement letter sent, she was advised to give it until the end of the week to arrive and if she had not received the letter to call back. [redacted] has not...
been in contact with our office since 12/3. A new letter will be sent out 12/09 with a review of her payment arrangements. A judgment will be sought to secure our interest in the debt. This is a normal business practice for C&F Finance Company with all Charged Off Accounts. Once the judgment has been paid in full, we will then notify the courts that the judgment has been satisfied. [redacted] vehicle was repossessed on 10/18 and she did not contact our office until 10/30. On 10/30, she was given the repossession agents phone number for contact as they would be in possession of any belongings in the collateral. C&F Finance Company does not have nor never had physical custody of the collateral. The repossession agency takes possession of the collateral until it is deemed available for sale at auction.
An investigation was completed for this account by C&F Finance Company Management and the following was found:- A Cure Letter was sent on 12/17/2014 by registered mail.- Calls and messages left for customer were unanswered or returned between 12/17/2014 and 12/29/2014.- On...
12/29/2014, a repossession order was placed with vendor.- On 01/05/2015, a Notice of Repossession and Notice of Our Plan to Sell Property was sent to customer. - The amounts stated in the letter are as follows: - Pay current arrearage in the amount of $1,497.39 - Pay cost of repossession $350.00 and storage charges at the rate of $25.00 - The date stated for the Sale of Property was January 28, 2015On 01/05/2015, customer returned a call placed by collector. The customer was quoted $1,847.39, which was past due amount of $1,497.39 + repo fee of $350.00. The customer was also advisedthat she would have to pay storage fees directly to repo agent. All redemption information was sent to customer and the collector placed the account on a redemption hold until 01/12/15.On 01/12/2015, collector called customer and left message for returned call. No response from customer so normal repo actions were taken.On 01/21/2015, all ancillary products were cancelled and the vehicle was moved to auction.On 01/22/2015, collector spoke to customer regarding account. Management pulled the recorded call and verified that collector correctly stated the amounts due of $1,847.39. Customer requestedthat we hold vehicle from sale until 02/04/2015. The collector placed the customer on hold and went to obtain approval from management to hold car until the requested date. When the collectorreturned, the call had been disconnected.On 01/26/2015, the last contact with customer's mother took place. The collector explained to the mother the redemption process and was told that the funds would have to be received by 01/27/2015in order to stop the sale. No funds were received and the vehicle was sold as scheduled on January 28, 2015.In summary, C&F Finance Company did everything possible to assist the customer to redeem the account, but without communication from customer and funds to cure the account, C&F Finance proceeded with normal repossession actions. No violations of law or business practice were committed during the redemption process. ?
C&F Finance does not offer refinancing options. If a customer wishes to refinance, they would need to do so with a bank or credit union. The customer has called our office and reached us 3 times over the past 50 days, showing the ability to make contact...
with C&F Finance. Due to the unaddressed delinquency of the account, C&F Finance Collections Department has been making daily calls to the maker. Based on the customers statement in this complaint, customer knows of the past due status and can contact our office to make agreeable arrangements to resolve the delinquency. Our collection center is staffed from 8:30AM – 8:00PM Monday – Thursday and 8:30AM – 5:15PM on Friday. Our toll free number is [redacted] In the event the customer continues to have difficulty she may call our Collection Manager, [redacted] directly at ext[redacted]
The account was charged off due to the customer breaking the arrangements made between customer and C&F Finance Company. The original arrangement made between the parties was that the customer was to make partial payments of $250 until the obligation was paid in full. ...
However, the payment that was set up to run on 07/02/2014 was declined by the customers financial institution. C&F Finance Company tried on several occasions to contact the customer regarding the account and no contact was made nor were calls returned from the customer. C&F Finance does not accept partial payments and went beyond our normal business practice to assist the customer so that she could properly pay her obligation. Since the payment was declined and no further contact was made, C&F Finance Company followed our policies and procedures to charge-off the account and pursue collection. The account was charged-off on 07/10/2014. On 07/14/2014, customer called to the office and was advised of the account status and again agreed to make partial payments of $250 on the 30th of each month. A payment was set-up for 07/30/2014 and was the last payment received to date. Customer failed to make the 08/30/2014 payment and has not answered calls or messages left. Customer called the office on 09/30/2014, a new arrangement was made so the customer could pay $150 per month and an automatic deduction form was sent to customer. As of 10/20/2014, the automatic deduction form has not been returned and calls made to the customer have not been returned.
[redacted],
There is no Grace Period for the Retail Installment Sales Contract (contract) that you signed at the dealership. Please review the contract for better understanding. Once loans are one day passed due, collection efforts will commence on the account. Depending on which...
state you reside, C&F Finance Company cannot assess a late fee to your account until the state requirements are meant. This is also stated on your contract under the Truth in Lending portion of your contract. As for your Desired Settlement, there is not a Grace Period and C&F Finance Company does not offer refinancing. If you have any further questions, please feel free to contact us.
Sincerely,
[redacted]
Compliance Manager
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
[redacted], I have completed a detailed investigation of your account and found the following. You purchased your vehicle on 07/02/2011 with terms of 72 months at $456.02 per month with an interest rate of 21%. You made 36 payments on this account which is half the original term. ...
During the 36 months that was paid, you had 32 late charges assessed at $22.80 per late charge for a total of $729.60. The late charges and the interest are included in the balance that is still owed and for which you are still responsible. On 02/18/2015, a payment history was sent to your address so that you can see how your 36 payments were applied for principal and interest and how the late charges were assessed. If you need further explanation of how a Simple Interest Loan works, please feel free to contact anyone in Customer Service or in the Recovery Department. You can also refer to your contract that you signed at the dealership.
C&F Finance Management as reviewed the account and is willing to work with [redacted] to bring his account current. Phone calls and messages have been made to [redacted] by the Collections Manager on 03/09/15 @ 9:28am home number, 03/10/15 @ 9:25am home number, 03/10/15 @...
9:29am cell number, 03/10/15 @3:17pm home number, and 03/12/15 @ 7:50pm home number. There has been no return call from [redacted]. We are unable to work with Mr. Flanigan to assist in redeeming his vehicle without a returned call.
C&F Finance Co. Management has spoken to [redacted] in regards to the complaint. C&F Finance Co. has processed an extension as per her request. [redacted] is satisfied with this outcome. When speaking to [redacted] about not returning calls, she admitted that she has several...
missed calls on her cell phone from C&F Finance Co. trying to contact [redacted]. [redacted] agreed to forward e-mails to the Collections Manager so that C&F Finance Co. can investigate the whereabouts of the e-mails.