The Sheet People

I called to specifically asked about the "count" and was told it is measured vertically count and horizontally count, which did not register with me But for $for king size sheets, I gave it a try The color, which at this point is mute, was not as advertised The sheets themselves are not as "soft and luxurious" as count that I have bought from a local department store and the "made in China" tags reflect the quality even more This really is a rip off

The Sheet People are great to work withThe sheets are awesome These are the only sheets I will buy and I tell all my friends about them Great price and quality

Initial Business Response /* (1000, 10, 2016/01/04) */
Contact Name and Title: Kevin ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@jorsm.com
As previously indicated, the customer ordered a KING set at $Now the customer wants a SPLIT-KING set which is $If the customer
returns the original King set and pays the difference of $20.00, we are happy to make the exchange for the customer
OFFER:

Initial Business Response /* (1000, 5, 2015/07/06) */
We have reviewed this customers correspondence and are somewhat confusedThe customer states that they have a inch deep bed which is exactly what they are tailored forEven my personal bed at home is inches deep which is the most common
bed depthBeds on average range from to inches depth (thickness)
As shown on our site that the customer ordered from, (Q&A Section) the sheets are custom madeWe will, as a matter of goodwill, will allow the customer a period of days from the date of this letter to return the sheets and ALL packaging for a refund less our original S&H and less a 25% restock fee
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Sheet People's ad clearly states that it will PROPERLY" fit mattresses up to 18" ....my new Tempurpedic mattress is ONLY 13"It does NOT FIT my mattress as the fitted sheets do NOT cover the sides nor does the elastic reach around the bottomTheir ad also states "CUSTOM" Tempurpedic sheet set not " CUSTOM MADE"......if they were custom made, the company would have required the exact measurements per my specificationsObviously they are neither custom made nor do they properly fit a 13" mattressMy purchase was based on both of these statementsI will NOT accept the 25% restocking fee based on their deceptive advertising
Final Business Response /* (4000, 16, 2015/08/04) */
Our sheets, as certified by the manufacturer fit beds with a depth of from inches to inches due to the fact that our sides have elastic all the way around the fitted sheetsA inch bed that the consumer states they have is NOT a problem
On our site that the consumer ordered fromin the Q&A section, it clearly states that return in days or less are charged back the original S&H and a 25% restocking fee
Customer HAS NOT returned the merchandiseThey can not have the merchandise and a Refund together as we have done NOTHING wrong
IT this were not clear to the consumer before ordering, they could have simply sent an email or called us prior to the order as both our phone number and email are clearly shown on the site in the event of a question, confusion, size matter etc
Final Consumer Response /* (3000, 18, 2015/08/06) */
What I ordered and was billed for was a "split CAL KING" sheet setWhat I received was a "split KING" sheet set as referenced on the tag on their fitted bottom sheetCal King and King mattresses have different measurements so obviously the fitted sheets do not fit my mattressI have copied a photo of their tag below showing it is a King
Secondly, this company DOES NOT list any contact information on their ad; not their phone number, their address nor their email(I have copied their ad below in parts as proof.) I had to search the Internet to find their email address to write them asking for a refund as the sheets did not fitI finally found the address on a "rip-off" report posted about their company
This company has had a number of complaints due to misleading advertising and holds an F rating through the Revdex.comThere are also numerous complaints that this company does not issue consumers credit on their credit card when the merchandise is returned
I have repeatedly requested to return the sheet set and will be happy to do so as soon as I received a prepaid call tag from the company covering return shipping costsI have no use for these sheets as I was sent a size that I did not order and they do not fit my Cal King mattressI expect a full refund posted to my credit card for this purchase

Dear Revdex.com As the customer stated in her complaint, we do NOT advertise cotton as our sheets are NOT cottonWe do advertise Thread Count as they are Thread Count with our EXCLUSIVE Year No Pill Warrenty (NO ONE ELSE ON THE INTERNET CAN OFFER THIS)We seell our sheets with a liberal
day return privilidgeThe customer can return them in 30days in GOOD and RESALEABLE condition with the original packagingWe do not pay for return shipping nor have we offered to as we have done nothing wrong

Initial Business Response /* (1000, 5, 2017/08/29) */
The customer has not contacted us with this problemShould they not fit, simply return them in days in good and resalable conditionWe will grant a full refund and we will measure the set, if it does not fit we will refund the cost of
USPS Region A Box postage from the United States Postal Service
Initial Consumer Rebuttal /* (3000, 7, 2017/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the company twice regarding this order and they told me they would not refund the shipping costsMeasuring the sheet set? I already sent them back on August 23rd,
They only sell one type of king size sheet on their website
The description from website says " Designed for adjustable beds, our fitted sheets have elastic all the way around, not just at the corners, so they stay in place, even when the bed is repositionedAnd the fitted sheets are Deep Pocket fitting mattresses up to thickBut don't worry if your mattress is not that thick because the elastic all the way around will take up any slack so the sleeping surface will remain Wrinkle Free." ***
I am demanding full refund plus shipping costs
Thank you!
*** ***
Final Business Response /* (4000, 9, 2017/09/08) */
As a courtesy to the consumer, we are refunding the cost of a USPS Priority Mail Region A Box *** for return shipping on 09-10-Thank you, The Sheet People
Final Consumer Response /* (2000, 11, 2017/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2017/08/22) */
Our web site does NOT use the word cottonCustomer placed an order and we shipped exactly as orderedOnce delivered customer read PART of the manufacturers claim that the sheets are softer and stronger than cotton but did not read the line
over itWe have already responded to the customer attempted charge back again noting that the customer did not see nor read this until to days after placing the orderOur labeling meets and EXCEED's all State and Federal LawsIf the customer does not like the sheets that they ordered, they may return them in days for a refund provided that they are in Good and Resalable condition and that all packaging material is present
If the customer persists in this slanderous and liabelous course of action, we will be forced to proceed with legal action to protect our reputationLegal action will have venue in Lake County Indiana which is where the internet sale occuredUpon successfull judgement, we will also seek the awarding of Legal Fees, Court Costs and Internest
Initial Consumer Rebuttal /* (3000, 7, 2017/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I purchased these sheets based on the "inferred" online information, which mentioned "thread count" and "Egyptian" several timesMicrofiber is NOT what I expected
The company says they do not use the word "cotton" on their web siteHOWEVER! the packaging clearly states "Thread Count Egyptian Cotton." See attached photos
I tried one set of sheets for one night; The sheets were like a sweaty cocoon and did not "breathe"That is when I decided to check further and got out the packaging
I want to return the used and unused sheets at the company's expense
I want full credit for this return
I will file a complaint with the F.T.Cif this company's unfair and misleading advertising isn't stopped
Final Business Response /* (4000, 11, 2017/08/29) */
Thread Count is simply the number of threads, both VERTICALLY and HORIZONTALLY per square inchAnything sewn has a thread countOtherwise, the material could not be held togetherAs previously stated the customer has a day return period provided everything is returned in good and resalable conditionAll of our labels/tag meet both STATE and FEDERAL labeling requirements

I have used the sheet people for over five years My first time buying from the was at a home goods show and I took home king size sets I went on line and ordered more two years ago we built cabins in NC and I bought sets The are very light weight but hold up great Easy to wash and dry I have not had to replace any over the years and Im getting ready to order more right now I have given then as birthday and wedding presents alsoI love the sheet people and for $I don;t know how any one could complain

Gosh! I am reading all kinds of negative things about the sheet people!
What is so weird is that I found the negative reviews because I went on line to post a positive review! My husband, who is the pickiest sheet person living on the face of the planet, absolutely loves these sheetsHe tells me they are the only sheets he ever wants to sleep on again and made me bookmark their site so that we could get more sheets from them!
I have slept on them as well and find them to be very soft and comfortableI don't know where they are made, but when I read Egyptian cotton, I assumed it meant the type of cotton that is very soft, and they were, so I was happy because they are softI really didn't care where they were madeNow a days, I almost assume nothing is made in the United States anymore
I'm not sure why there is a problem with them being made in India? Nor am I sure why people find them uncomfortable??? They really are very soft and comfortable It is very weird cause usually when I find bad reviews, I agree with them, this time, I have to admit, I am really confused! We love these sheets!
Maybe the owner or manager is just rude to people and doesn't use good sense or business practices in dealing with the public, so he is shooting himself in the footBut as for the product, I think the sheets themselves are great! Go figure!!

Initial Business Response /* (1000, 5, 2016/03/21) */
We can not locate this orderIf the customer can forward proof of payment, we will not only replace and send two (X) XXXX TC Custom Split King sets, but we will send a 3rd TC Custom Split King set at NO CHARGE to say sorryWe will need
proof of payment and three color choices from the customerOffer valid for days or until April 21st,

Just rec'd thread count egyptian cotton cal-king, deep pocket setWashed as recommendedPerfect fitNeedless to say, I was hesitate because of the very reasonable price and would it really fit? Have paid as much as $at
Macy's and was not satisfied with fitMy only complaint is that both undersides of
the case should hemmed securely, only one side isAll is all, love them

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title: Kevin ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@jorsm.com
We have fully investagated this compalint and it appears the we, the seller have made an honest errorThe customer did in fact pay for two (2) sets
of the the Split King bed sheet setsWe only shipped one setWe are shipping the missing set to the customer, today Tuesday september 29th, via USPS Priority MailMr*** will have the second (missing) set by Friday of this weekWe are sorry for the error and are heppy to replace it for the customer
OFFER:
Shipping the missing set to you, Tuesday 09-29-via USPS Priority Mail

Initial Business Response /* (1000, 12, 2017/01/13) */
We have previously asked the consumer to return the sheets to us with all packaging and a note stating what size and color they would like and that we would be happy to exchange them and return them PRIORITY Mail at no chargeThank you, ***
***
Initial Consumer Rebuttal /* (3000, 14, 2017/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have been trying for over months to get these people to response to us and do the right thing and they refused !!
Final Business Response /* (4000, 16, 2017/01/19) */
This our our FOURTH time responding to this customerTwice direct to the customer and twice through the Revdex.comCustomer has stated that they were send the incorrect sizeWe have asked them four times to simply return them and we will be happy to exchange them for another size and to return them via US Priority MailIt is the customer who is not responding and for some reason is refusing to simply return the sheets so we can correct this in their favor

Initial Business Response /* (1000, 14, 2015/07/06) */
The customer is claiming that there is no return policy on our site, May we refer him to our site to view the policy at www,thesheetpeonle.storenvv,com (Q&A Section)
The sheets are super soft and durable (we offer an exclusive year
guarantee on the package for the customers protectionWe will, as a matter of goodwill, will allow the customer a period of days from the date of this letter to return the sheets and ALL packaging for a refund less our original S&H and less a 25% restock fee
Thank you,
Kevin R***
General Manager

Initial Business Response /* (1000, 5, 2015/05/05) */
We have reviewed the customer complaint in question
WE are willing to let the customer return all pieces and all packaging withing days of this letter fro a refund less original S & H as per the customer request to you in her
complaint
Returns without all pieces and without all original packaging will not be refunded
Initial Consumer Rebuttal /* (3000, 7, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already returned all pieces to the company over two weeks ago and have yet to receive a response from them regarding this returnMy bank has reversed the charges to my bank account at this timeI think their response is too little too lateThey need to understand what customer service means and you don't get return customers by threatening to sue people who don't like your product and request a refundThat is all I did from the beginning and then was threatened with a slander lawsuit
Final Consumer Response /* (2000, 8, 2015/05/06) */
Closed consumer received refund

Initial Business Response /* (1000, 5, 2016/02/12) */
Contact Name and Title: *** ***
Contact Phone: GM
Contact Email: ***@jorsm.com
As shown on our website, in the Q&A Section, we accept returns in days less a 25% restocking feeCustomer has threatened us and due to threats, we are
not changing this for herOnce days is up, the return no longer applies
OFFER:
Our return policy is clearly shown on the site in the Q&A Section, you admitted in prior email to reading itWe are not changing it after the fact
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The website that advertised the deal did not have any return policy listednor did it list a 25% restocking feewhich as a customer service professional, I know can be waived***
Addiitonally, the number listed there went to a personal voice mail, with no header to indicate it was a legitimate businessI left two voice mails and received no responseI then emailed via the contact form on the aforementioned websiteI did not threatenI emailed three times before I received a responseThe response was "our return policy is stated on our website." No link to said website was providedNo, we are sorry you want to return this item and we can offer you this..." The emails were misspelledI responded that I needed someone to tell me the return policyAfter two of those emails, someone cut and pasted this mysterious return policy into an emailMy frustration grew and I said I would contact the Revdex.comThat was not a threatThat was an action I planned to take and have takenAnything else I stated was a matter of opinionI would like to return these sheetsThey are inferior qualityI have no problem paying the return shipping, but they told me that I would have to pay for the "Free shipping" that was offered at purchase, but since I was returning it, I now had to pay the "free shipping" charge plus a restocking feePlus the return postageSo for the $it costs, if you return this item, you lose your $plus another $for shipping and restocking fees
Their website referenced above offers none of this informationIt is misleading at best and demonstrates dubious business practicesNot one person called me to resolve thisNot one person sent an intelligent responseThis is still unresolved and I would like to resolve itI just want to return the item and get my $backThat's itIt's a simple return
Final Business Response /* (4000, 9, 2016/02/22) */
Contact Name and Title: *** ***
Our return policy is clearly listed on the website and the customer admits in her complaint to the Revdex.com that she has read sameThe customer has days to make a return as shown in the Q&A sectionIf the customer has read the return policyy, placed an ordered and now wants to change the policy AFTER THE FACT, then this can not be done under the circumstances
OFFER:
Follow the terms of the day guarantee that you admit to having read
Final Consumer Response /* (3000, 21, 2016/02/24) */
Thank you so muchBut the policy cited is the day return policy; not the day that is on this linkThis has dragged on nearly days alreadyI just want to return itI just want my outlay of $backwhat can I do?

Initial Business Response /* (1000, 5, 2015/10/19) */
Company is requesting statement showing the double charges
You may provide bank statement by clicking on the link below to send via email or fax at
Thank you,
Initial Consumer Rebuttal /* (3000, 11, 2015/10/28) */
Spoke
with Ms*** by phone, please see her response
Consumer does not want to share her card number with Revdex.com so is requesting a check for $mailed to the Revdex.com, Parnell AveFort Wayne, IN Attn: case number XXXXXXXX, we will then mail the check to Ms*** ***
Final Business Response /* (4000, 15, 2015/11/04) */
Contact Name and Title: Kevin ***
Customer is refusing to provide the original credit/debt card numberWithout this information it is impossible to process a creditFurther, as per Visa and MasterCard rules and regulations and our signed merchant account agreement, we are bound to issue refund(s) ONLY to the cardholders original method of payment
OFFER:
Provide the original credit/debt card number for a refund
Final Consumer Response /* (4200, 17, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would I provide an already proven poor-rated and unscrupulous company with my sensitive account information without my presenceI have used my debit card at many other retailers and returned items and received a cash refundSo I don't believe it is a rule and regulationI believe that my information would be used fraudulently since I am NOT their favorite consumer due to reporting them to the Revdex.com
I think you must go higher up the chain of command to get the results I am requesting which is a refund check!!!
It was their error to begin with and it is their responsibility to make this rightWhat ever happened to customer service or the customer is always RIGHT!!!
Instead, I was yelled at, hung up on, and taunted to go to the police and be laughed at; which is a form of harassment and intimationI was disrespected and will not tolerate this at any level
Please go above Kevin ***, who is the source of the problem!!!
Thanking you in advance for all your help,
*** ***

Initial Business Response /* (1000, 8, 2017/10/11) */
We are filing a THEFT complaint with UPS on the customer behalfUPS tell us this can take up to days and when they reimburse us we will send a noew order outThey also said they can file criminal charges for theft and or reports if
needed

I called to specifically asked about the "1800 count" and was told it is measured vertically 900 count and horizontally 900 count, which did not register with me. But for $40.00 for king size sheets, I gave it a try. The color, which at this point is mute, was not as advertised. The sheets themselves are not as "soft and luxurious" as 700 count that I have bought from a local department store and the "made in China" tags reflect the quality even more. This really is a rip off.

Initial Business Response /* (1000, 5, 2015/11/25) */
Contact Name and Title: Kevin [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@jorsm.com
We have continually asked the consumer for the tracking number that he and TN Sports have refused to provide. If we can verify the return through the...

tracking number, which is ALWAYS issued by UPS and USPS, then appropriate action can be taken.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They received the return sheets on Aug 14, 2015.
I have the E-mail from their employee Amy, and will send you a copy.
There isn't a tracking # available, because the return was not open and return to the Murfreesboro Post Office per their Instructions.
Final Consumer Response /* (4200, 14, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Sheet People person never has address that I received a E-mail from their employee Amy.Saying that they had received my returned sheets and would issued credit of $140.70 in few days.
This is a fraud on their part, good try.
Final Business Response /* (4000, 16, 2015/12/17) */
Although we have repeatedly asked for the tracking number, the customer continues to deny our requests for this proof. As such, we will no longer respond to this customers complaint until the tracking number are provided.