The Sherwin-Williams Company

Complainant's demand that she "receive a full refund of this product immediately" is in processAccording to our Sherwin-Williams' Customer Service Department, a check was mailed on August 24, 2015; this check represents a full refund due to Complainant's dissatisfaction with Thompson's WaterSeal Oxy Foaming Action Cleaner Very truly yours, [redacted] OSBA Certified Paralegal Telephone: (216) [redacted] Facsimile: (216) 515-

[redacted] Jun [redacted] ** Today I was contact my the district manager of Sherwin WilliamsHe offered me a couple different options on resolving my issue and was willing to do whatever I wanted to make it rightI am satisfied with the outcome and will continue to use Sherwin Williams, just a different storeI went to the other store this afternoonSo this situation has been resolved and I no longer have a complaint with this company [redacted] [redacted]

LEGAL DEPARTMENT August 7, By email and U.S.Mail [redacted] ***Revdex.com, IncEuclid Ave., 4th FloorCleveland, OH 44115-[redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] ***: Complainant re-opened the above Complaint on July 27, because Complainant “has not been in contact with anyone from the company” The local store manager and sales representative visited Complainant’s home on or about July 14, They took coating samples from problem areas on Complainant’s houseThe chips were sent to our laboratory and are in queue to be tested; this process can take up to four weeks at this time of the year I spoke with Complainant on July 27, and explained the laboratory testing process and we agreed that no further action can be taken until testing is completedAs of the date of this writing, the results have not been publishedWhen test results become available, they will be shared with Complainant and a resolution will be made Very truly yours, Carol AS [redacted] OSBA Certi?ed ParalegalTelephone: (216) 566-2433Facsimile: (216)515-4400E-Mail: [redacted] CAS:

The above-referenced claim has been resolved Mr [redacted] was seeking $in compensation for what he believed to be a product failure Sherwin-Williams analyzed the 1,gallon batch from which the product was made and determined the product had not failed, with the issues experienced by Mr [redacted] a likely result of inadequate preparation and/or application As a goodwill gesture, and because customer satisfaction is important to Sherwin-Williams, Mr [redacted] was offered $150, or half of his original demand After careful consideration, Mr [redacted] accepted Sherwin-Williams' offer of $I have attached MrLucas' executed Full & Final Release for your review and recordsThank you

SHERWIN-WILLIAMSThe Sherwin-Williams Company Bracken Place SE — Suite Snoqualmie, WA June 19, [redacted] This letter is in response to Revdex.com complaint # [redacted] dated June 14, for store #(Sammamish, WA)The customer's statement of problem was: "I placed an order for Gallons [redacted] paint on June at Sherwin Williams Sammamish Store (SAMMAMISH #8189) and the salesman told me it will be ready in 1-daysBut after calling the store day by day and it's still not ready now (June 15)It does cause delay on my project and I need to pay additional fees to my contractors when they are waiting for paint." Our response to this complaint is as follows: June 12: Customer visited store and ordered gallons of Interior [redacted] paintStore did not have this in stock and told customer it would take a couple of days to round up from nearby storesCustomer was not billed for any of the paint at this timeJune (two days after order placed at store): Store communicated with customer to indicate that most of order was in, but not allgallons were sold and received by customer on invoice #***, dated 6/14/at 11:amStore told customer they had orders out to have remaining product sent to them by nearby stores (orders to these stores were placed on 6/& 6/— see attached Inter-Store Transfer (IST) copiesJune 15: Remainder of product arrived at storeCustomer picked up product at 6:pm and was billed on transaction #Order was completeWhile the customer states in his comment that the order was not ready on June 15, he, in fact, picked up 57% of the order on June and the balance was complete and picked up on June While the customer may have been inconvenienced due to 43% of the order taking one additional day to deliver, we do not feel that the store should be found guilty of unprofessional business practicesThe store was at the mercy of the delivery of product coming from other stores and communicated with the customer daily as to the status of the orderThe customer states that he hopes "to get my paint ready ASAPAlso, I want to get the refund for the additional cost that I paid to my contractors." We feel the store made a genuine effort to get this order completed in a timely fashion, that the bulk of the order was picked up by the customer in the time-frame they desired (1-days) and that the painter would be kept busy for at least hours to apply the gallons picked up on the 14thWe do not feel that we should bear responsibility for the additional cost paid to the contractors that the customer alleges he had to incurPlease let us know if you have any questions or concerns regarding this matter Regards, Craig K [redacted] Seattle District City Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below No agreement has been reach Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , we are still trying to work this out as I have received all the documentation requested and am in the process of reviewing it Regards, [redacted]

March 7, [redacted] Revdex.com, Inc Euclid Ave., th Floor Cleveland, OH 44115- ***[email protected] Re: Complaint # [redacted] Dear Ms***: Complainant alleges that Sherwin-Williams SuperPaint has become mildewed after less than two years on her home and requests that the company replace the product under the year warranty and provide labor to have the home repainted A thorough investigation was done by local representatives of Sherwin-WilliamsA retained sample from the same batch as Complainant’s paint was tested by a lab and found to be within standardsFurther, mildew had formed on parts of Complainant’s house where the substrate is wood; substrates of other content were unaffectedTherefore, it was determined that only the wood portions of the house will be remediated and recoated Because customer service is important to Sherwin-Williams, replacement paint or a refund will be provided to ComplainantThe local store manager and district manager are communicating with Complainant to resolve the issue Very truly yours, Carol AS [redacted] OSBA Certified Paralegal Telephone: (216) 566- Facsimile: (216) 515- E-Mail: carol.a.s [redacted] @sherwin.com CAS: By email and U.SMail

SHERWIN-WILLIAMSLEGAL DEPARTMENT March 13, By U.SMail and Email ( [redacted] ) MsLinda [redacted] Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-Re: Revdex.com Complaint # [redacted] Dear MsL [redacted] Complainant alleges that she was sold a deck stain that was not the color or sheen that she had wantedShe further alleges that the stain has ruined her deckIt is the policy of The Sherwin-Williams Company is to enlist local management, at multiple levels, to resolve Revdex.com ComplaintsBecause superior customer service is important to Sherwin-Williams, a local store manager has attempted (three times within the last week) to contact Complainant to discuss resolution of her claimNone of those phone calls were answered, nor was any response made to the messagesLocal management will continue to attempt to contact Complainant to discuss resolutionVery truly yours, Carol A [redacted] OSBA Certified Paralegal Telephone: [redacted] Facsimile: [redacted] E-Mail: [redacted] CAS: The Sherwin-Williams Company - Midland Building, WProspect Ave., Cleveland, OH

Re: Revdex.com ID # [redacted] Minwax Case # / [redacted] Rhonda, This correspondence is in response to your letter dated March 10, in which [redacted] claims that our product damaged her floors, causing her to seek $to have the floors professionally refinishedOn January 4th, MsS [redacted] contacted our technical service help line to discuss an issue that she had pertaining to bubbles in the dried film of Minwax Polycrylic that her husband had applied to their floor project Our phone agent had MsS [redacted] walk him through the process that was used in order to determine what may have caused the issue It was during this question and answer session that the claimant explained that the product was applied with an applicator other than what is recommended on the label instructions Our phone agent then advised MsS [redacted] that the label instructions explicitly call for application of this product with a high quality synthetic bristle brush It was explained that other types of applicators, such as a rollers, are prone to overworking the product, and could force air into the wet product and cause bubbles The customer was also advised that according to the label, this product is not recommended for floors It was explained that the product used is not harmful to the floors, but the concern is long term durability MsS [redacted] was adamant that her issue was the result of "bad product." While we are fairly certain that the issue is not related to a product defect, we were willing to perform our due diligence to investigate the batch history of the products involved, so we requested identification numbers, located on the can, that would help us investigate a potential product defect To date we have not been supplied with the requested batch numbers, or pictures of the can lids to help with our investigationWith the information we have at our disposal, we have no reason to believe that the issue was caused by a product defect, or that our product ruined the claimants' floors We have offered a refund for their product purchase, as well as the correct replacement product, at no charge We have also given advice on how correctly complete the project, and we have offered $as a good will gesture to help with sanding suppliesIn addition, The Home Depot has offered an in store credit in the amount of $which is more than enough for sander rental fees and suppliesBased on the fact that this started out as a do-it-yourself project, we do not feel it is a reasonable solution for Minwax to pay for a professional refinisher to complete the projectThat said, our current offer of product refund ($101.68), no charge product replacement ($value), and $good will gesture, still stands in addition to The Home Depot's $in store credit offer, for a total settlement value of $ Please feel free to contact me by email or phone should you have any questions regarding our position on this matterSincerely, Mike [redacted] Minwax - Claims [redacted]

SHERWIN-WILLIAMSLEGAL DEPARTMENTMay 20, 2015By email and USMail [redacted] ***Revdex.com, IncEuclid Ave., 4th FloorCleveland, OH 44115-[redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] ***: Complainant alleges that a family member had applied Thompson’s WaterSeal Exterior Transparent Stain to her deck and railings in September of Complainant further alleges that the stain began peeling in October or November of the same yearComplainant’s daughter- in-law contacted the Sherwin-Williams Customer Service Department and was told that she could receive a refund of the purchase price of the stain under the product satisfaction guarantee; it was explained that said guarantee does not provide compensation for labor.The product label Satisfaction Guarantee states, in pertinent part:If this coating fails to perform when used according to label directions, uponproof of purchase, The Sherwin-Williams Company will furnish an equivalentamount of new sealer at no cost or will refund the purchase priceThis guaranteedoes not include labor for the application of any coating.Complainant’s daughter-in-law agreed to the refund of $A check has been processed and sent to Complainant.Customer service is important to Sherwin-WilliamsThe company has issued a check for the purchase price of the coating, pursuant to the product satisfaction guaranteeAccordingly, we believe this matter has been resolved.Very truly yours, [redacted] OSBA Certi?ed Paralegal

Dear Ms***: This complaint arose from the alleged failure of H&C Concrete Stain purchase by Complainant at Sherwin-Williams Store #in Lake Park, FloridaComplainant applied the product to her lanai and patio area herself and, upon cleaning with a pressure washer this year, the product began to flakeSherwin-Williams has refunded the cost of Complainant's product purchasesComplainant also requests reimbursement for the cost of labor to prepare and recoat the affected lanai and patio surfacesBecause customer service is important to Sherwin-Williams, the company is offering to pay for labor as noted aboveComplainant must submit three reasonable, written estimates to Store #2019; Complainant may request estimates from contractors of her own choiceSherwin-Williams will reimburse Complainant for the lowest of those three estimates, in exchange for a written release of her claimVery truly yours, [redacted]

SHERWIN-WILLIAMSLEGAL DEPARTMENT June 6, By U.SMail and Email ( [redacted] cleveland.Revdex.com.org) Ms [redacted] Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-Re: Revdex.com Complaint # [redacted] Dear Ms***: I am in receipt of the above noted RevDex.com Complaint, wherein Complainant has alleged suspicious charges on two charge accounts for her and her father's painting businessSherwin-Williams Corporate Legal Department is working with the company's local District Credit Office to respond to Complainant's Complainant and to supply all documents that she has requestedUnfortunately, this could not have been accomplished during the required seven dayAt this point in time, Sherwin-Williams' file remains openVery truly yours, Carol AS [redacted] OSBA Certified Paralegal Telephone: (216) 566-Facsimile: (216) 263-E-Mail: carol.a.s [redacted] @sherwin.com CAS: The Sherwin-Williams Company - Midland Building, WProspect Ave., Cleveland, OH

April 28, By email and U.SMail [redacted] Revdex.com, IncEuclid Ave., 4th Floor Cleveland, OH 44115- [redacted] @cleveland.Revdex.com.org Re: Complaint # [redacted] Dear Ms***: Complainant purchased three double rolls of wallpaper from Sherwin-Williams in three separate on-line transactions on 3/4/16, 3/15/16, and 3/19/The wallpaper was ordered through Sherwin-Williams and shipped directly to Complainant by the manufacturer, [redacted] Home FashionsComplainant claims that she had paid over $for the wallpaper she purchased and she opined that the wallpaper was "extremely old" Sherwin-Williams has contacted [redacted] Home FashionsAccording to [redacted] 's Customer Service Dept., there have been no recalls or reported problems for the particular pattern of paper [redacted] 's representative did state that the pattern Complainant chose is a more environmentally friendly paper which is manufactured with a lighter paste than some other papers made in the past Sherwin-Williams has refunded Complainant for two double rolls of the subject wallpaper and the third has not been returnedSince Sherwin-Williams is the mere retailer of the wallpaper purchased by Complainant we advise that any questions regarding quality of the paper should be directed to [redacted] Home Fashions Very truly yours, Carol AS [redacted] OSBA Certified Paralegal Telephone: (216) 566-Facsimile: (216) 263-E-Mail: [email protected] CAS:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] ,I did not "demand" immediate refund, I was asked how I would like issue resolved I would like the issue resolved they way your employee suggested when I spoke with him on July 3rd When I called three weeks ago, I was told "the check was processes and you will receive it soon." When I called last week, I was told "the check was cut and yeah you'll will receive it" and now your response on August 25th was that the check was mailed August 24th As of August 26, 2015, I have still not received a refund and it has been weeks since I was originally promised a refund If I had known the check would not actually be delivered, I could have tried to return the product to [redacted] Hardware but since I mailed in the receipt, this is no longer an option I also don't think [redacted] should be held responsible for your product which does not work but I did inform them of the results (or lack of results) of using your product on my walkway so they can be aware Since this is the third time I was told the refund would arrive "soon", I can't accept you response until I actually receive the refund I would also hope this would be forwarded to the correct department to retest your product because it did not remove the algae or anything else from the concrete walk way as promisedFrom your website: "Removes stains from dirt, mildew, algae and fungus on a range of outdoor surfaces, including wood and composite decks, fences, concrete, masonry, brick, stucco, outdoor furniture, roofs, siding and some fabrics such as awnings and vinyl plastics." Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meAfter my original complaint the owner took actions to update his posted discount policyThis is the response that I recommended to him in our original conversationI thank you for your consideration on the matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Sherwin-williams has offered to pay for the paint but not laborTheir conclusion that the whole house would be mildewing is not correctThere are different colors of paint on my house, the green paint is not showing any problems yet, the cream colored paint is mildewing in all applicationsI received a quote of $to repaint, this is not fair or good customer relations in my opinion Regards, [redacted] ***

The following was a copy/paste by Revdex.com Staff Complainant purchased two cans of [redacted] spray paint for use on a bookcase painting projectShe was unhappy with the way that the paint covered the surfacesIn her 8/14/notice to Revdex.com, Complainant stated the disputed amount to be $As Sherwin-Williams Customer Service representatives understood Complainant, she wanted to be reimbursed for two cans of [redacted] spray paint and produced receipts for her purchaseComplainant received a check for $8.57, with the understanding that Complainant would forward receipts after she purchased replacement paintShe then demanded up-front payment for replacement paintOn 9/14/Complainant stated that she received a second check for $12.00, bringing her total settlement to $In other words, Complainant has been reimbursed for the [redacted] paint the she did not like, plus she was given funds to purchase replacement paintNow Complainant wants $to settle her claimSherwin-Williams has compensated Complainant in the full amount of her original demand; she needs only to cash the two checks which she has received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Their response was very inaccurate and DID NOT address the sheen issue The name on the response is not one I'm familiar with, so I'm sure this is how the correct information was lost please ask them to review their information that way it matches the emails and texts I can send in Sherwin Williams, I will not give up on this, no matter how long you try to draw it out Giving me product and cash does not fix the original issue I still do not have a straight answer regarding how to fix the Dias' driveway Regards, [redacted] ***